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2 forms found in the DOM

/search-results.html

<form id="Search" class="pos-rel" action="/search-results.html">
  <span class="sr-only" id="SearchInput" aria-hidden="true">Custom Google Search</span>
  <input type="text" id="q" name="q" aria-labelledby="SearchInput" placeholder="Search this site" class="search-textfield border-0 height-50 p-x-sm w-100" tabindex="-1" aria-hidden="true">
  <button type="submit" class=" pos-abs gsc-search-button top-0 width-50 height-50 border-0 btn-primary" tabindex="-1" aria-hidden="true"><span class="ca-gov-icon-search font-size-30 color-gray"
      aria-hidden="true"><!--svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path fill="none" d="M0 0h24v24H0V0z"></path><path d="M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z" fill="#fff"></path></svg--></span><span
      class="sr-only">Submit</span></button>
  <div class="width-50 height-50 close-search-btn"><button class="close-search gsc-clear-button width-50 height-50 border-0 bg-transparent pos-rel" type="reset" tabindex="-1" aria-hidden="true"><span class="sr-only">Close Search</span><span
        class="ca-gov-icon-close-mark" aria-hidden="true"></span></button></div>
</form>

POST /help/contact/survey/NewSurvey.aspx/SubmitSurvey

<form id="formSurvey" action="/help/contact/survey/NewSurvey.aspx/SubmitSurvey" method="post">
  <p>Do not include Social Security numbers or any personal or confidential information.</p>
  <div class="form-group">
    <label id="labelWhatWereYouDoing" class="col-form-label pl-0" for="textBoxWhatWereYouDoing">What were you doing?</label>
    <input name="textBoxWhatWereYouDoing" class="form-control form-control-lg col-md-8" id="textBoxWhatWereYouDoing" type="text">
  </div>
  <div class="form-group">
    <label class="col-form-label pl-0" id="labelWhatWentWrong" for="textBoxWhatWentWrong">What went wrong?</label>
    <input name="textBoxWhatWentWrong" class="form-control form-control-lg col-md-8" id="textBoxWhatWentWrong" type="text">
  </div>
  <input name="url" id="hiddenURL" type="hidden" value="/help/contact/secure-email.html">
  <!-- Will update with JavaScript -->
  <div>
    <input name="ButtonSend" class="btn btn-primary" id="ButtonSend" aria-label="Send feedback" type="submit" value="Send feedback">
  </div>
</form>

Text Content

Skip to Main Content
x Announcement IRS issues tax guidance on Middle Class Tax Refund payments.
x News Impacted by California's recent winter storms? Learn about emergency tax
relief.
x Important General information for the Middle Class Tax Refund one-time payment
is now available.
 * MyFTB account
 * Tax Pros
 * Help
 * Translate
 * Open search

State of California Franchise Tax Board
Search Menu
 * File
 * Pay
 * Refund
 * Forms

Custom Google Search Submit
Close Search


Breadcrumbs:

 1. Home
 2. help
 3. contact
 4. secure email


SECURE EMAIL

 * Back to Contact1
   * Secure email2


 * Received secure email help
 * Features and restrictions


RECEIVED SECURE EMAIL HELP

You received a secure, encrypted email from California Franchise Tax Board.

Select the attachment “SecureMessageAtt.html” in the email to read the message.


TROUBLESHOOTING

Issue What it means and how to resolve Account temporarily locked out
 * To unlock your account, close your secure email and wait for 35 minutes.
 * After that time, reopen your secure email and enter your login information.
 * If you do not remember your password, you can reset your password by
   selecting the Forgot Password link in your secure email.
 * If you are unable to unlock your account or reset your password, send an
   email to Secure Email Support2.

Forgot your password
 * To reset your password, select the Forgot Password link in your secure email.
 * You will be prompted for your security question.
 * Create a new password for your account.
 * If you are unable to reset your password, send an email to Secure Email
   Support2.

Cannot answer security question
 * If you do not remember your security question, send an email to Secure Email
   Support2.

Red X icons in the browser
 * If you see red X icons in the browser, that means your email client is
   blocking images.
 * These images are typically the California Franchise Tax Board's logo or
   images.
 * You can display the images or ignore them without affecting your ability to
   read the message.

Unable to open attachment
 * Disable the Pop-up Blocker on your web browser.
 * Pop-up blocker is usually located under Tools on your web browser.
 * You may need to close all web pages you have open and reopen your web browser
   for changes to take effect.
 * If this does not resolve your issue, disable your firewall or contact your
   system administrator.

You authenticated successfully, but do not have permission to decrypt this
message.
 * You do not have permission to decrypt this message or the administrator has
   disabled your ability to decrypt the message.
 * Contact your email administrator.

You authenticated successfully, but the decryption key for your message has been
deleted.
 * The decryption key for this message is expired or deleted.
 * There was a critical error processing your request.
 * There may be a problem with the system or your request.
 * Send an email to Secure Email Support2.

Proofpoint Encryption is temporarily unavailable.
 * The secure email service is temporarily unavailable.
 * Try again at a later time.
 * If issue continues for 30 minutes, send an email to Secure Email Support2.

The message you are trying to read is corrupted and cannot be processed.
 * Please contact the FTB representative who sent the message and request they
   re-send the message to you.

The page you requested was not found.
 * The page you are trying to view in the browser is not available or does not
   exist.
 * Select the Back button in your browser to return to the previous page, if
   available, or close the current active window.

There was an error retrieving the key for your message.
 * The key server is temporarily unavailable.
 * Try again at a later time.
 * If this error continues, contact your email administrator.


FEATURES AND RESTRICTIONS

Replying to secure email
 * When you reply to a secure message, your reply will be sent securely.
 * To protect the confidentiality of taxpayer information, we do not permit
   recipients to forward secure messages.

Adding recipients
 * To protect the confidentiality of taxpayer information, we do not permit
   recipients to add or edit the recipient list when replying to secure
   messages.

Time out period for replying
 * The time out period while replying to a secure message is 20 minutes.
 * If you do not send your reply within the 20 minute period, you will be
   required to sign in using your ID and password to recreate the reply and
   complete the process.

Smart phone compatibility
 * We send secure email messages as an HTML attachment.
 * Depending on the features of your smart phone, some cannot download files and
   some have the ability to modify HTML files.

Add an attachment to secure email

If you want to add an attachment to your reply, follow these steps:

 * Select Attach a file.
 * Select Add.
 * Navigate to the file you want to attach and proceed through the prompts to
   add the file. The name of the attached file displays in the dialog box.
 * Select Upload when you are done adding attachments.

Delete an attachment
 * To delete an attachment from a message, select the X link to the right of the
   attachment.

Maximum file size
 * The (combined) attachments cannot exceed 10 MB in size.
 * If a larger file size is needed, discuss this with your FTB representative,
   as secure alternatives may be arranged.
 * There was a critical error processing your request.
 * There may be a problem with the system or your request.


LINKS IN THIS DOCUMENT / ENLACES EN ESTE DOCUMENTO

 1. https://www.ftb.ca.gov/help/contact/index.html
 2. https://webapp.ftb.ca.gov/contactus/home/secureemailhelp


YOU ARE LEAVING FTB.CA.GOV

We do not control the destination site and cannot accept any responsibility for
its contents, links, or offers. Review the site's security and confidentiality
statements before using the site.

If you have any issues or technical problems, contact that site for assistance.

Close Continue


TRANSLATE OUR WEBSITE

×

This Google™ translation feature, provided on the Franchise Tax Board (FTB)
website, is for general information only. Consult with a translator for official
business.

The web pages currently in English on the FTB website are the official and
accurate source for tax information and services we provide. Any differences
created in the translation are not binding on the FTB and have no legal effect
for compliance or enforcement purposes. If you have any questions related to the
information contained in the translation, refer to the English version.

We translate some pages on the FTB website into Spanish. These pages do not
include the Google™ translation application. For a complete listing of the FTB’s
official Spanish pages, visit La esta pagina en Espanol (Spanish home page).

We cannot guarantee the accuracy of this translation and shall not be liable for
any inaccurate information or changes in the page layout resulting from the
translation application tool.

Forms, publications, and all applications, such as your MyFTB account, cannot be
translated using this Google™ translation application tool. For forms and
publications, visit the Forms and Publications search tool.


CHOOSE YOUR LANGUAGE


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HELP US IMPROVE OUR WEBSITE

Do not include Social Security numbers or any personal or confidential
information.

What were you doing?
What went wrong?

Last updated: 09/22/2021


HELP

 * Find your answer online
 * Wait times
 * Chat
 * Contact us


ABOUT FTB

 * About us
 * Newsroom
 * Meetings
 * Careers
 * Data, reports, and plans


RESOLVE AN ISSUE

 * Respond to a letter
 * Taxpayer advocate services
 * Scams
 * Website help


YOUR RIGHTS

 * Accessibility
 * Disclaimer
 * Privacy policy
 * Conditions of use
 * Public Records Act
 * Acceso al idioma


STATE LINKS

 * Register to Vote
 * Find unclaimed property

Website Accessibility Certification

We strive to provide a website that is easy to use and understand. Our goal is
to provide a good web experience for all visitors.


WEBSITE ACCESSIBILITY CERTIFICATION

Agency California Franchise Tax Board Certification date July 1, 2021 Contact
Accessible Technology Program

The undersigned certify that, as of July 1, 2021 the internet website of the
Franchise Tax Board is designed, developed and maintained to be in compliance
with California Government Code Sections 7405 and 11135, and the Web Content
Accessibility Guidelines 2.1, or a subsequent version, as of the date of
certification, published by the Web Accessibility Initiative of the World Wide
Web Consortium at a minimum Level AA success criteria.


June 28, 2021
Digital signature and printed name of Selvi Stanislaus
Executive Officer

June 28, 2021
Digital signature and printed name of John Sulenta
Chief Information Officer

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© 2023 California Franchise Tax Board

 


ORIGINAL TEXT


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