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Effective URL: https://www.customersuccesscollective.com/the-state-of-customer-retention-2022/?apcid=006332aebbdde8db8fde8300&utm_campaign=csc-new-data-s...
Submission: On November 09 via manual from PH — Scanned from DE
Effective URL: https://www.customersuccesscollective.com/the-state-of-customer-retention-2022/?apcid=006332aebbdde8db8fde8300&utm_campaign=csc-new-data-s...
Submission: On November 09 via manual from PH — Scanned from DE
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Customer Education: make sure you're leading from the front π Webinar starting in:Β 0 0 Days 0 0 Hours 0 0 Minutes 0 0 Seconds SECURE YOUR SPOT SECURE YOUR SPOT Log in Membership Membership WHAT IS INCLUDED? All you need to succeed TEMPLATES & FRAMEWORKS ONDEMAND VIDEOS EXCLUSIVE CONTENT MENTORSHIP PROGRAM Coming soon! MEMBERSHIP PLANS Pick your path INDIVIDUAL MEMBERSHIP TEAM MEMBERSHIP TAKE A PEEK INSIDE See what the fuss is about MEMBERSHIP RELEASE NOTES GET A TASTE Resources CONTENT HUB CS resources on tap ARTICLES CSC PRIME PODCASTS VIDEOS AMAS Coming soon CREATE & CONTRIBUTE RESEARCH & REPORTS Industry insights from us CUSTOMER SUCCESS SALARY SURVEY 2022 The results are in STATE OF CUSTOMER RETENTION 2022 Get your copy STATE OF CUSTOMER SUCCESS 2022 Get your copy CUSTOMER SUCCESS AWARDS 2022 Check out the winners ONES TO WATCH IN 2022 Grab a copy THE CUSTOMER SUCCESS MANIFESTO Sign the manifesto CUSTOMER SUCCESS: 23 IN 2023 Make your nomination TOOLS OF CHOICE REPORT Get the report NEWSLETTERS Get your CS fix CS SCOOP Signup to the monthly email Certification CUSTOMER SUCCESS COURSES CUSTOMER SUCCESS LEADERS: FELLOWSHIP CUSTOMER FEEDBACK CERTIFIED: MASTERS CUSTOMER ADVOCACY CERTIFIED: MASTERS Events DIGITAL Coming soon to a screen near you WHY CS FOLKS 𧑠OUR EVENTS IN-PERSON Events all over the world CS FESTIVAL, LONDON | DECEMBER, 1-2 CATCH-UP Never miss a beat CUSTOMER SUCCESS FESTIVAL BOSTON CUSTOMER SUCCESS FESTIVAL VIRTUAL CUSTOMER SUCCESS FESTIVAL SAN FRANCISCO CUSTOMER SUCCESS FESTIVAL LAS VEGAS CUSTOMER SUCCESS FESTIVAL APAC: RELOADED CUSTOMER SUCCESS FESTIVAL VOL. 4 Community Jobs About THE BASICS Our journey & how to reach us MISSION THE TEAM CONTACT GET INVOLVED Get your name published CREATE & CONTRIBUTE PARTNER WITH US What's new? 1 x close Nothing to display... or view by: Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success THE STATE OF CUSTOMER RETENTION 2022 Reports βWhy are all my best customers leaving!?β Well, like 42% of SaaS orgs surveyed, youβre not fully focused on customer retention. Itβs a universal fact: retaining customers is much cheaper than acquiring new ones. Building meaningful customer relationships is a direct result of strong retention rates which pay off in ways that benefit your brand and reputation. With this in mind, we decided to dig deeper into the landscape of customer retention, surveying SaaS superstars in all stages of their careers, all across the globe, to bring you... The State of Customer Retention Report 2022. IN IT, YOUβLL FIND THE ANSWERS TO QUESTIONS LIKE: π₯ How are customer retention teams structured? π What kind of metrics should you track? π How often should you review your customer retention metrics? π Which strategies do people use to reduce churn? π Which tools do a great job of managing customer retention? PLUS PAGES AND PAGES OF JUICY STATS LIKE: * Just 58% of SaaS practitioners have a dedicated customer retention team. * 49% of SaaS practitioners surveyed reported that COVID-19 had little to no effect on churn at their company. * A whopping 97% of the companies surveyed only track their customer retention at least once a year. All this plus customer retention tips and tactics from the likes of Simpo, Userpilot, Brainshark, and Zoopla. WHAT ARE YOU WAITING FOR? Download it here π Get your copy now -------------------------------------------------------------------------------- LEVEL UP YOUR RETENTION STRATEGY Customer Retention Certified: Masters is an elite course that will take you on a curiosity voyage. You'll learn the theory of customer retention and discover the best metrics to use, as well as get access to industry-leading frameworks and fireside chats with industry leaders. π₯ At the end of this course, you'll be able to go back to your team and execute successful customer retention strategies of your own. WHAT YOU CAN EXPECT FROM CUSTOMER RETENTION CERTIFIED: MASTERS π©πΌβπ« 5 insightful modules that cover a breadth of CS metrics β 40+ exam questions sprinkled throughout every module to test your uptake. β° 3 hours of content, including bonus material, Β crammed with expert insights. π Official certification to boost your resume and grow your career. Get certified Subscribe for free Get industry insights Join Event List Customer Success Festival: London December 1-2 London Customer Success Leaders: Fellowship February 27 2023 Live & Online Become an author If you'd like to post content please request access Website Request Access The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7. ABOUT * Contribute * Media Guide * Mission RESOURCES * Articles * Newsletter * Podcasts * Reports GENERAL * Events * Membership * Community Learn Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success newLast chance to come to Boston next week! π