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HOW CAN WE HELP?




START

   

 * NEW TO ROLLER
   
   Get up and running with ROLLER. All the info you need to go from Step 1 to
   DONE!

   

 * LAUNCH YOUR ONLINE CHECKOUTS
   
   Configure how to sell your products online and take payments via your
   website.

   

 * LAUNCH YOUR POINT OF SALE
   
   Sell in person using ROLLER POS! Sell tickets from your front desk or items
   and stock via your cafe in your venue.

   

 * ROLLER PAYMENTS
   
   Set up ROLLER Payments or third party payment provider to accept payments
   online and in your venue.

   

 * HARDWARE
   
   Understand ROLLER's recommended hardware, learn how to configure your venue's
   equipment such as printers, cash drawer...


READY TO ROLL

   
   
   
   
   
   
   
   
   
   
   
   
   

 * PRODUCT CONFIGURATION
   
   This section covers articles that teach you about the different ROLLER
   products and how to set them up.

   
   
   

 * ACCOUNT CONFIGURATION
   
   Learn about managing your ROLLER account, staff access, branding, guests and
   more.

   
   
   

 * MANAGING BOOKINGS
   
   Create, edit and manage your customer bookings at your venue including taking
   payments via Admin.

   
   
   

 * REOPENING GUIDELINES
   
   We've compiled some essential resources to help you get up and running
   smoothly with ROLLER.

   
   
   

 * REPORTING
   
   An extensive and in-depth look at the reports offered in the ROLLER suite.

   
   
   
   
   
   
   
   
   
   
   
   
   
   


OPTIMIZE YOUR VENUE

   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

 * MARKETING
   
   Methods in collecting and analysing customer data and ways to promote
   marketing campaigns to your database.

   
   
   

 * INTEGRATIONS
   
   Information about our API's and integrations with other third-party providers
   such as payment gateways, analytics and...

   
   
   

 * ENTRY MANAGEMENT
   
   Manage checks in and redemptions of tickets pre-purchased for customers on
   arrival.

   
   
   
   
   
   
   
   
   
   


FURTHER SUPPORT

   

 * BILLING
   
   This collection refers to any questions in regards to ROLLER's Payment policy
   and invoices issued.

   

 * SUPPORT
   
   Can't find what you are looking for in Knowledge Base? Click here

   

 * CUSTOMERS FAQ
   
   Frequently asked questions relating to your customers such as refunds or
   resending email confirmations.

   

 * POPULAR QUESTIONS
   
   


PROMOTED ARTICLES

 * Restarting ROLLER Connect
 * Create, edit or archive a discount
 * Adding a new ticket type to your Session product
 * Create a one-off schedule in a Session pass
 * ROLLER Glossary
 * Navigating ROLLER Venue Manager
 * ROLLER Playground
 * Reset your ROLLER password
 * Notifications
 * Customizing tax rates for specific products
 * Contacting ROLLER Support


COULDN'T FIND WHAT YOU WERE LOOKING FOR?

Good news is you can still get support by submitting a request.

Submit a request
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