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Hewlett Packard Enterprise | Big Data, Cloud, Mobility & Security Solutions &
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ABOUT HPE PASSPORT


HPE Passport single sign-in service lets you use one user ID and password of
your choice to sign-in to all HPE Passport-enabled Web sites.

HPE Passport is easy

HPE Passport stores your basic personal information--user ID, password, name,
e-mail address, country and language preferences--so you don't have to retype it
when you return to one of HPE's many Web sites in the future.

HPE Passport is secure

HPE Passport profile information is protected by industry-standard encryption
technology and follows strict HPE privacy policies.

HPE Passport uses cookies for personalization and authentication across all HPE
Passport sites. Read more about how HPE Passport uses cookies.

What if I forget my user ID?

To recover your user ID, follow these steps:

 * Click on "Forgot user ID" link below the user ID field.
   
 * Enter your e-mail address.
   
 * Your user ID will be displayed on the page that follows.
   
 * You will be prompted to enter your password to sign-in.


What if I forget my password?

 * Click on "Forgot password" link below the password field.
   
 * Enter your e-mail address. This information is used to authenticate your
   request. If you don’t have security questions and answers with your profile
   step 3 will happen. If you have security questions and answers stored in your
   profile then you will be prompted to enter answers for the security
   questions. If you know the security answers please provide the answers and
   click on Next button and follow the step 4. If you don’t remember security
   answers then you can click on “Send me an email” button to receive the email
   and follow the steps 3 & 4
   
 * You will receive an e-mail message from HPE containing a Web hyperlink that
   authorizes you to change your password. Click the hyperlink in the e-mail
   message to begin the process.
   
 * You will be prompted to enter your user ID again, then enter a new password.


How do I make changes to my profile?

You can change your profile at any time by signing in to HPE Passport and
choosing the "Edit your profile" link. This link is available on a growing
number of HPE Web sites.

Why isn't my profile available on all HPE Web sites?

HPE is in the process of enabling all of its Web sites to work with HPE
Passport, but this effort will take some time. Until the migration is complete,
some Web sites will not recognize HPE Passport and you may be required to create
separate registrations for them.

More about cookies and HPE Passport

What is a cookie?

To provide a rich, powerful, and personalized user interface, Web applications
like HPE Passport often need to remember, across multiple pages, information
which you gave several pages ago. For example, many pages in HPE Passport need
to know your user ID, registered name, e-mail address, preferred language,
resident country/region, and so forth.
When you sign-in with your user ID, all of this information is pulled up at that
time, and the pages you visit after sign-in need to know this information, too,
without requiring you to sign-in again. The problem is that Web servers are
generally not built to inherently "remember" the information they need to keep
track of in order to create the Web pages you see, and sometimes the information
needs to be remembered for a long time -- weeks or even months.
"Cookies" are a conventional mechanism for helping Web servers remember such
state information from one page to another, even over long periods of time. A
cookie is a piece of data created by a Web server and sent to your browser when
you connect to the server. If you choose to let your browser accept the cookie,
it will remember it and return it back to the Web server the next time you
connect to it. In other words, since the Web server cannot keep track of the
data itself, it asks your browser to remember the data on its behalf, and remind
the server as-needed later.
For example, with the first page you access within HPE Passport, your browser
receives some cookies containing information HPE Passport will need to know on
subsequent pages. For its part, the browser transparently sends the information
back to the HPE Passport server as you navigate, "reminding" the Web server who
you are. Note that cookies are just data that the Web server already knew at the
time it asked your browser to remember the data on its behalf. Besides
remembering the cookie and sending it back to the server, your browser doesn't
do anything with it. For example, a cookie cannot contain code which your
browser executes. A cookie cannot read data off of your disk and return it to
the server. A cookie cannot "spy" on your visits to other Web sites.
There are several resources available on the Internet for more information about
cookies:

 * Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
 * Firefox: http://kb.mozillazine.org/Cookies


How does HPE Passport use cookies?

HPE Passport employs several cookies, each of which has a different purpose. The
first pair of cookies remembers your user ID and password in an encrypted form,
to let HPE Passport know you are signed in. Another set of cookies personalizes
the page you are viewing by reading the preferred language and resident
country/region you specified in the registration process. Cookies also remember
your user ID and e-mail address for personalization across all HPE Passport
enabled sites.

What happens if my browser rejects the HPE Passport cookies?

Whenever you connect to any HPE Passport page, our Web server will ask your
browser to remember one or more cookies, if you do not already have them. In
some cases, if your browser rejects some of these cookies, subsequent HPE
Passport pages will not be able to find your state information. For example,
even though you already signed in, on subsequent pages you will appear to not be
signed in. Unless your browser accepts the cookies, you will be asked repeatedly
to sign-in again. For this reason, it is important that your browser accept
these cookies in order to use HPE Passport.


End of content
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