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327% ROI: READ THE FORRESTER CONSULTING TOTAL ECONOMIC IMPACT™ OF UNIFIED SOCIAL
MEDIA MANAGEMENT PLATFORM

An independent study commissioned by Sprinklr examines the cost savings and
business benefits enabled by Sprinklr Social.

In 2024, Sprinklr Social commissioned Forrester Consulting to conduct a Total
Economic Impact™ (TEI) study and examine the potential return on investment
(ROI) enterprises may realize by deploying Sprinklr Social.



The study examines the cost savings and business benefits according to customer
experiences and data from implementing Sprinklr Social.

Discover the financial impact that deploying Sprinklr Social had on a composite
organization based on interviewed customers. Download the study and learn how
Sprinklr enabled the business to:

 * Reduce the time spent on data collection and analysis by over 50%
 * Reduce the response time in identifying customers at churn-risk by close to
   80%
 * Deliver a social commerce experience that reduced abandonment rates by 10%
 * Design a customer experience that increased average order values by 15%



Customer Experience Management Solutions Sprinklr
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