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Submitted URL: http://www.officeworks.com.au/retail/landing/privacy
Effective URL: https://www.officeworks.com.au/information/policies/privacy-policy
Submission: On September 08 via manual from IN — Scanned from AU

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       * Kids Painting Supplies
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       * Kids Drawing Supplies
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       * Kids Fabric Art
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       * Kids Art Easels
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       * Kids Craft Supplies
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     * Literacy
       * Shop All Literacy
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     * Lunch Boxes, Bags & Water Bottles
       * Lunch Bags
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       * Lunch Boxes
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       * Drink Bottles
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     * Kids School Bags
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       * Student Coloured Markers
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       * Book Covers
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       * Student Pencil Cases
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       * Student Sharpeners
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     * Classroom Supplies
       * Teacher's Paper Resources
         * Assorted Paper Packs for Teachers
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       * Teacher's Educational Resources
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   * Paper
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   * Ink & Toner
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   * Technology
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       * Networking & Computer Cables
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       * Laptop Chargers
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       * Content Creation Kits
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       * SD Cards & Hard Drives
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       * Camera & Video Lighting
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       * Camera Lenses
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       * Gimbals
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     * Computers – Apple MacBooks & iMacs
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     * Computers – Desktops
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     * Computers – Laptops & 2 in 1
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       * Laptop Security
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       * Health Technology
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     * Gaming
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     * Hard Drives & Data Storage
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       * SD Cards
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       * CD / DVD Media
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       * Hard Drive Accessories
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     * Headphones & Earphones
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       * Modems
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       * A3 Printers
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     * Smart Home & Office
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     * Desks & Tables
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       * Office Cabinets & Cupboards
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     * Office Accessories
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         * Certificate Frames
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 1. Home
 2. Information
 3. Policies
 4. Privacy Policy


PRIVACY POLICY & COLLECTION STATEMENT


INTRODUCTION

 1. This Privacy Policy is the official privacy policy of Officeworks Ltd
    (“Officeworks”). It applies to all personal information collected by
    Officeworks, including via www.officeworks.com.au and any related
    Officeworks website, social media page, internal website (each a Website);
    any Officeworks mobile or tablet application (each an Application); and from
    an individual via any other means, including physically or electronically
    (together, the Collection Channels).
 2. In this policy we explain how and why we collect your personal information,
    how we use it and disclose it, and what controls you have over our use of
    it. We appreciate that you may have expectations about how your personal
    information is collected, used and shared. We can assure you that we will
    always handle your personal information securely and carefully. Among other
    things, we comply with all applicable Australian privacy laws including the
    Australian Privacy Principles.
 3. In addition to the provisions of this Privacy Policy, there may also be
    specific and additional privacy and consent provisions that apply to certain
    Collection Channels. Because those specific and additional provisions also
    relate to your privacy protection, we recommend that you review them
    wherever they appear. If there is any inconsistency between this Privacy
    Policy and those other specific and additional terms, the specific and
    additional provisions will apply.


ANONYMITY AND PSEUDONYMITY

 4. You have the option of dealing with Officeworks anonymously. However, this
    only applies where it is practicable for Officeworks to deal with you acting
    anonymously or under a pseudonym, such as a general enquiry.


COLLECTION OF INFORMATION

 5. Throughout this privacy policy we refer to “personal information”, which
    means information or an opinion about an identified individual, or an
    individual who is reasonably identifiable, whether the information or
    opinion is true or not and whether the information or opinion is recorded in
    a material form or not. Your first and last name, date of birth, gender,
    home address, contact telephone number, mobile telephone number, email
    address and employment details are examples of information which may
    constitute personal information. Personal information may also include
    information we may collect about your individual preferences.
 6. Some information provided to us by customers, contractors and other third
    parties might be considered to be personal information. We will only collect
    such personal information if it is necessary for one of our functions or
    activities. The kinds of personal information that Officeworks collects are
    set out below.


INFORMATION THAT YOU PROVIDE TO US

 7. We collect personal information directly from you and from trusted third
    parties (including Flybuys), when you make a purchase, register for an
    account or enter a competition or promotion. This may include:
    a. your name;
    b. your contact details including your email address, delivery address,
       phone number and social media handles;
    c. more detailed contact preferences;
    d. information regarding your experiences with our products and services;
    e. employment and company information such as the name of your employer; and
    f. financial information including credit card and payment details.
 8. Financial information that is collected via the website is used by
    Officeworks to bill you for products and services. Any financial information
    that is collected is for the purpose of transaction approval and funds
    transfer. The financial information we collect from you is kept securely and
    held on secure servers in controlled facilities.


INFORMATION THAT WE COLLECT FROM YOUR USE OF OUR WEBSITES AND APPLICATION

 9. When you use a Website or Application, we may also collect personal
    information about you in the following general categories:
    a. Location information: if you permit a Website or Application to access
       location services through the permission system in your mobile device, we
       may collect the precise location of your device.
    b. Transaction information: we collect your transaction details when you
       place an order, including the products you have ordered, the date and
       time of your order and the amount charged.
    c. Usage and preferences: We collect information about how you interact with
       our Websites or Applications, including the pages you visit, your
       preferences and settings that you choose. We may do this through the use
       of cookies and other similar technologies that uniquely identify you.
    d. Device information: We may collect information about your device such as
       the hardware model, operating system, preferred language, unique device
       identifier and mobile network.
    e. Other information: We may also collect and log information such as your
       IP address, access dates and times, browser type and pages visited when
       you interact with a Website or Application.


INFORMATION THAT WE COLLECT FROM THIRD PARTIES

 10. In addition to the information listed above, in some cases we may collect
     personal information about you from legitimate third party sources
     including social media sites and list broker and other data providers that
     share data in circumstances where it is lawful and/or they have your
     permission to do so. This may include:
     a. When you choose to create an account or register for a product or
        service via a Website or Application using a social media platform such
        as Facebook;
     b. When a third party has your consent to disclose your personal
        information to us, such as when you enter a competition or promotion
        administered by a third party on our behalf;
     c. When it is otherwise lawful for a third party to disclose your personal
        information to us, such as when we access purchasing information through
        our business partners (including Flybuys) or are provided data by a list
        broker; We collect information from our related companies such as
        Wesfarmers, Geeks2U, Kmart, Bunnings, Target and Catch (Related
        Companies). The information we collect about our customers from our
        Related Companies may include information collected in the course of
        transactions with those Related Companies or interactions with them on
        their websites or apps (including browsing history). We use this
        information to personalise website appearance and direct marketing and
        for data processing, data analysis and matching, market research and
        trend analysis as well as to improve product and service offerings, and
        develop aggregated insights about the preferences of our customers or
        for other purposes where you have provided consent to us; and
     d. If you apply for credit, we may collect information about your credit
        history.
     
     We may also collect from (and share with) Related Companies:
     
     * deidentified data for data analysis purposes, and
     * inferred information and characteristics as a result of undertaking data
       analysis.


HOW OFFICEWORKS COLLECTS, USES AND DISCLOSES PERSONAL INFORMATION

 11. At or before the time the personal information is collected by us from you
     via a particular Collection Channel, we will take reasonable steps to
     provide you with a collection statement to ensure that you are made aware
     of who we are, the fact that you are able to gain access to the information
     held about you, the purpose of the collection, the type(s) of organisations
     to which we usually disclose the information collected about you, any laws
     requiring the collection of the information and the main consequences for
     you if all or part of the information is not collected.


ACTIVE INFORMATION COLLECTION

 12. In particular, Officeworks will collect your personal information from you
     in the following situations:
     a. If you contact Officeworks, we may keep a record of that correspondence;
     b. When you participate in any offers, promotions or marketing activities.
     c. When you apply for and/or establish and/or access an account or order a
        product;
     d. When you conduct certain types of transactions such as cheque purchases
        or refunds;
     e. When you submit your e-mail address via a Website or Application or
        provide us with personal information via any medium, including a Website
        or Application;
     f. When you place an order via a Website or Application to purchase goods,
        in which case we may require you to provide us with contact information
        including your name, address, telephone number or email address and
        financial information (such as credit card details);
     g. When you interact with a Website or Application for a specific purpose;
        and
     h. When you use or browse a Website or Application generally.


COOKIES AND PASSIVE INFORMATION COLLECTION

 13. As you navigate through our Websites and access our Applications, certain
     information can be passively collected (that is, gathered without your
     actively providing the information) using various technologies, such as
     cookies, tracking pixels, Internet tags or web beacons, and navigational
     data collection (log files, server logs, and clickstream data). For
     example, we may collect information about matters including but not limited
     to the date, time and duration of visits and which pages of a Website or
     Application are most commonly accessed. This information is generally not
     linked to the identity of visitors, except where a Website or Application
     is accessed via links in an email or another electronic message we have
     sent or where we are able to uniquely identify the device or user accessing
     a Website or Application, such as when you are logged into an account. In
     some instances the information we collect may include information about
     products you have viewed, added to cart and/or purchased, and your searches
     and search history on our website and apps.
 14. We may combine your anonymous or personal visitor session information or
     other information collected through tracking technologies with other
     personal information collected from you from time to time via our
     Collection Channels, in order to understand and measure your online
     experiences and to determine what products, promotions and services are
     likely to be of interest to you. By accessing a Website or Application via
     links in an email we have sent and/or by accessing a Website or Application
     where you have identified yourself, you consent to the collection of such
     information where it is personal information.
 15. We and our Related Companies may combine this information collected through
     tags or cookies with similar information from Related Company websites and
     apps to undertake data analytics and matching, to personalise websites and
     (where you have consented to receiving offers or direct marketing) to offer
     products or provide services to you or send direct marketing to you.


PLATFORM AND BROWSER PERMISSIONS

 16. You can set your browser to accept all cookies, to reject all cookies, or
     to notify you whenever a cookie is offered so that you can decide each time
     whether to accept it. To learn more about cookies and how to specify your
     preferences, please search for "cookie" in the "Help" portion of your
     browser.
 17. Mobile platforms such as iOS and Android generally define certain types of
     information or data that applications cannot access without your consent.
     Each platform has its own permissions system for obtaining your consent.
     For example, the iOS platform generally alerts you the first time an
     Officeworks Application wants permission to access certain types of data,
     such as location services, and will let you choose whether or not to
     consent to that request. Android devices will generally notify you of the
     permissions that an Officeworks Application seeks before you first use the
     Application, and your use of the Application constitutes your consent. For
     iOS devices, you can generally manage your platform level permissions via
     the Settings section on your device. For Android devices, you can generally
     manage your platform level permissions.


USE OF INFORMATION COLLECTED AND DISCLOSURE OF PERSONAL INFORMATION TO OTHERS

 18. We collect such personal information so that we can provide you with a
     great service. We also need this information to deliver products and
     services to you, to complete transactions on your behalf and to better
     understand your requirements and preferences. Personal information
     collected will be used for the following primary purposes:
     a. For the purposes stated in a collection statement or on a particular
        Collection Channel;
     b. To maintain the functionality of a Website, including the provision of
        information to you relating to the content available on the Website and
        e-commerce transactions conducted via the Website;
     c. For testing purposes;
     d. To fulfil obligations in respect of any upload terms of use, sale and
        purchase contract and/or any other contract between you and Officeworks;
     e. To send you any technical, administrative or legal notices important to
        our Websites or Applications;
     f. To provide you with information about your transactions (including
        uploading of, access to, and receipt of, content on a Website or
        Application and purchase transactions undertaken on a Website or
        Application) and about content, services and products;
     g. To provide marketing materials (including direct marketing), events,
        special offers, competitions and promotions via any medium including
        mail, telephone, email, SMS or any other form of electronic, emerging,
        digital or conventional communications channel;
     h. To maintain our relationship with you;
     i. To respond to enquiries;
     j. To manage your employment with Officeworks;
     k. To obtain opinions or comments about products and/or services (including
        via surveys) and to conduct other market research and development
        (including to record statistical data for marketing analysis);
     l. to enter you into and administer promotions;
     m. to combine with other personal information we hold about you and to
        assess which of our products and services are most likely to be of
        interest to you;
     n. for data processing, data analysis and matching, market research and
        trend analysis purposes;
     o. to assist with product recalls;
     p. to provide you with relevant advertising materials when you browse our
        Websites or third party websites;
     q. to provide, maintain and improve our products and services;
     r. to personalise a Website or Application based on your preferences;
     s. to share with trusted third parties including professional service
        providers and promotional partners and other trusted third parties, such
        as Facebook, in the manner described in this Privacy Policy;
     t. in the case of inferred characteristics produced through data analysis,
        for improving products and service offerings
     u. to share with your social media communities, to the extent allowed by
        you; and
     v. for other purposes where you have provided consent to us.
 19. For the purposes described above, personal information may be shared with
     our group companies, promotional partners and other trusted third parties
     (including Flybuys) either in Australia or overseas including the United
     States of America, Singapore, and Japan.
 20. Failure to provide personal information may result in Officeworks being
     unable to provide you with the products or services requested by you,
     provide you with certain content, information, upcoming promotion, event or
     product information and/or accept promotion entries (where applicable).
 21. In order to operate a Website or Application or deliver a product or
     service (including for example, processing of credit card payments),
     personal information may also be shared with our group companies, selected
     service providers and/or other trusted third parties. Our Related
     Companies, selected service providers and/or other trusted third parties
     may be engaged to perform a variety of functions, such as data storage,
     fulfilling orders, conducting market research, processing credit card
     payments, assisting with promotions and providing technical services for
     our Websites. These companies may have access to personal information if
     needed to perform such functions. However, except as otherwise set out in
     this Privacy Policy, these companies may only use such personal information
     for the purpose of performing that function and may not use it for any
     other purpose.
 22. We may use or disclose personal information held about an individual for
     the primary purpose for which it is collected - that is, to carry on our
     business and provide services to our customers. We may also use such
     information for a purpose related to the primary purpose of collection and
     where you would reasonably expect that we would use the information in such
     a way (e.g. major delivery companies, mail houses and third-party
     fulfilment contractors). This information is only disclosed to persons
     outside our business in the circumstances set out in this policy or as
     otherwise notified to you at the time of collection of the information, or
     with your permission.
 23. In addition we are permitted to use or disclose personal information held
     about you:
     a. Where you have consented to the use or disclosure;
     b. Where we reasonably believe that the use or disclosure is necessary to
        lessen or prevent a serious, immediate threat to someone's health or
        safety or the public's health or safety;
     c. Where we reasonably suspect that unlawful activity has been, is being or
        may be engaged in and the use or disclosure is a necessary part of our
        investigation or in reporting the matter to the relevant authorities;
     d. Where such use or disclosure is required under or authorised by law (for
        example, to comply with a subpoena, a warrant or other order of a court
        or legal process);
     e. To our Related Companies, each of whom may use that information to
        undertake data analytics and matching to enable them to better
        understand your requirements and preferences, and (if you interact with
        that business) to personalise and improve their offer to you and to
        offer products or providing services to you or send direct marketing to
        you (where you have consented to receiving direct marketing) as well as
        for market research and trend analysis and to improve product and
        service offerings, develop aggregated insights about the preferences of
        their customers or for other purposes where you have provided consent to
        them;
     f. Where we reasonably believe that the use or disclosure is necessary for
        prevention, investigation, prosecution and punishment of crimes or
        wrongdoings or the preparation for, conduct of, proceedings before any
        court or tribunal or the implementation of the orders of a court or
        tribunal by or on behalf of an enforcement body; and
     g. Where you have requested a service (e.g. furniture installation,
        assembly or product rental) and we are required to disclose the
        information to the third party in order to facilitate the provision of
        the service. There are some specific products and services we offer and
        we share your information as follows:
        
        Online Photo Website SupplierCustomer Payment DetailsCustomer Name &
        AddressCustomer Artwork FileCustomer Login DetailsCustomer Email
        Officeworks Fujifilm PhotoCreate
        
        Online Print & Copy SupplierCustomer Payment DetailsCustomer Name &
        AddressCustomer Artwork FileCustomer Login DetailsCustomer Email
        Officeworks Print Facilities Payment (Paypal, Visa, Mastercard)


SENSITIVE INFORMATION

 24. Officeworks will only collect sensitive information with your consent.
     Where you provide us with sensitive information (such as information about
     your health) via any means, we will only use this information to serve your
     particular needs.


CHILDREN

 25. Personal information will not be collected by any person who is known by
     Officeworks to be under the age of eighteen (18) without the consent of a
     parent or legal guardian. Persons under age eighteen (18) may only provide
     personal information with the involvement and consent of a parent or legal
     guardian.


DIRECT MARKETING

 26. Officeworks and our promotional partners or trusted third parties either in
     Australia or overseas, may contact you via telephone, SMS (Short Message
     Service), MMS (Multimedia Messaging Service), IM (Instant Messaging),
     email, post or any other form of electronic, emerging, digital or
     conventional communications channel using the information collected in
     order to contact you in respect of the primary purposes for collection of
     personal information as stated above.
 27. Officeworks does not send advertising or marketing information unless we
     have your express or inferred consent in accordance with Australian laws.
     If you receive direct marketing communications from us which you do not
     wish to receive, you may remove your name from the database either by
     utilising the functional unsubscribe facility (if the communication is via
     commercial electronic message) or by contacting us via the contact details
     in this Privacy Policy. Please allow 30 days for this request to be
     processed. Direct marketing includes Officeworks:
     a. sending communications to you and/or contacting you directly as set out
        above;
     b. personalising the layout of our website and apps to display products and
        services of interest to you; and
     c. providing targeted advertising content to you (including through third
        party websites).
 28. Despite removing your name from the database from receiving future
     advertising and marketing information, we may send you non-commercial
     “Administrative Emails”. Administrative Emails relate to your user account
     and may include administrative and transaction confirmations, requests and
     inquiries or information about a particular user account. If you do not
     wish to receive such communications, you may remove your name from the
     database by using the functional unsubscribe facility. In addition,
     Officeworks and our Related Companies disclose personal information to, and
     collect personal information from, each other to understand how you
     interact with them and what products and services you like, which allows
     Officeworks and Related Companies to better understand your preferences and
     requirements, conduct product and market research, personalise and improve
     services, websites and apps and (where you have consented to receiving
     offers or direct marketing) to provide offers that are of greater interest
     or benefit to you.


OUR RELATIONSHIP WITH FLYBUYS

 29. As a participant in Flybuys we may collect from Flybuys (and share and
     combine personal information with Flybuys) the personal information of
     Flybuys members who are Officeworks customers (including contact details,
     transaction information, interactions with Flybuys and insights from
     interactions with Flybuys):
     * to allow us to engage with them and provide more personalised and
       targeted advertising when they use our website/apps, social media and
       other platforms;
     * to allow us to personalise the communications, marketing offers, customer
       surveys and trading updates that we send;
     * to enable us to improve product offerings, service offerings, advertising
       and offers based on member shopping and browsing habits;
     * to develop aggregated insights about the preferences of Flybuys members
       who shop with us;
     * for data analytics including for insights and strategic and operational
       decision making;
     * for product safety-related matters (including recalls);
     * for other purposes where you have provided consent to Flybuys or us; and
     * for other purposes described in Flybuys’ Privacy Policy.
     
     We will also collect personal information about Flybuys members who are
     Officeworks customers from those customers and from other sources set out
     in this Privacy Policy, and may combine the personal information that we
     receive from Flybuys with other personal information we collect about the
     customer.
     
     We may retain personal information about a customer who is a Flybuys member
     after they have ceased to be a Flybuys member (or after we have ceased to
     be a Flybuys participant) if we need to use the information for a reason
     set out above or any other lawful purpose.


OTHER SITES

 30. Our Websites may, from time to time, contain links to the websites of other
     organisations which may be of interest to you. Their inclusion cannot be
     taken to imply any endorsement or validation by us of the content of the
     third party website. Linked websites are responsible for their own privacy
     practices and you should check those websites for their respective privacy
     statements. Officeworks is not responsible, nor does it accept any
     liability, for the conduct of companies linked to our Websites.


SECURITY AND STORAGE

 31. We will take all reasonable steps to store your personal information
     securely. After all, it is in our interests to make sure you feel confident
     shopping with us.
 32. Only authorised team members in our Customer Service Centre and in
     Marketing, Stores, Finance and IT have access to our customers' personal
     information. Their access is subject to strict controls and procedures.
 33. Our e-commerce sites use a security measure called Secure Sockets Layer
     (SSL) technology. SSL locks all your critical information in an encrypted
     envelope, making it extremely difficult for this information to be
     intercepted. Our SSL technology is the industry standard in Internet
     security.
 34. No data transmission over the Internet can be guaranteed to be 100 percent
     secure. As a result, while we strive to protect users' personal
     information, Officeworks cannot ensure or warrant the security of any
     information transmitted to it or from its online products or services, and
     users do so at their own risk. Once Officeworks receives your transmission,
     it makes every reasonable effort to ensure its security on our systems.
 35. Personal information is de-identified or destroyed securely when no longer
     required by us.
 36. Officeworks retains the information you provide to us including your
     contact and credit card details to enable us to verify transactions and
     customer details and to retain adequate records for legal and accounting
     purposes. This information is held on secure servers in controlled
     facilities.


ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

 37. Officeworks is committed to and takes reasonable steps to maintain
     accurate, timely, relevant, complete and appropriate information about our
     customers and website users.
 38. You may request access to personal information about you held by
     Officeworks. Requests for access to your personal information should be
     made to: Officeworks – Support Team
     15-17 Loyalty Road
     North Rocks, NSW 2151
     AUSTRALIA
     
     Telephone: 1300 633 423 (OFFICE)
     Email: Click here and select "Privacy" in the drop-down menu.
 39. Verification of identity is required with a request to access (or update)
     personal information so that we can ensure your personal information is
     disclosed only to you.
 40. Inaccurate information will be corrected upon receiving advice from you.
 41. If we refuse to provide you with access to or correct the personal
     information held about you by us, then we will provide reasons for such
     refusal.
 42. Officeworks will respond to any requests for access or correction within a
     reasonable time of receipt of the request.
 43. Officeworks is not responsible for removing your personal information from
     the lists or databases of any third party who has previously been provide
     your information in accordance with this privacy policy.


COMPLAINTS

 44. If you have a question or complaint about our Privacy Policy or
     Officeworks' collection, use, disclosure or safe disposal or destruction of
     your personal information, your feedback should be directed in the first
     instance to Officeworks Support Team at the contact details set out in this
     policy.
 45. We will promptly investigate your complaint and attempt to resolve the
     matter. If you are not satisfied with the outcome of this procedure or we
     have not responded to you with a determination within a reasonable period
     of time then you may contact the Office of the Australian Information
     Commissioner.


TRANSFER OF INFORMATION OVERSEAS

 46. Officeworks also informs you that your information may be stored overseas
     including the United States of America, Singapore, and Japan. Officeworks
     employees and data processors are obliged to respect the confidentiality of
     any personal information held by Officeworks.


CHANGES TO PRIVACY POLICY

 47. If Officeworks decides to or is required to change this Privacy Policy, it
     will post changes on this Officeworks Privacy Policy page so that users are
     always aware of what information is collected, how it is used and the way
     in which information may be disclosed.


SALE OF THE COMPANY

 48. If Officeworks merges with, or is acquired by, another company, or sells
     all or a portion of its assets, your personal information may be disclosed
     to our advisers and any prospective purchaser’s adviser, and may be among
     the assets transferred. However, personal information will always remain
     subject to this privacy policy.


ACCEPTANCE

 49. You accept that your use of this site includes your acceptance of this
     Privacy Policy and the Terms of Use.



How do you use and disclose my information?

At or before the time the personal information is collected by us via a
particular Collection Channel, we will take reasonable steps to provide you with
a collection statement to ensure that you are made aware of who we are, the fact
that you are able to gain access to the information held about you, the purpose
of the collection, the type(s) of organisations to which we usually disclose the
information collected about you, any laws requiring the collection of the
information and the main consequences for you if all or part of the information
is not collected. We will not collect or monitor any personal information about
you without your consent, included as provided in this privacy policy.

Was this helpful? Yes No

What is your privacy policy?

We take your privacy seriously at Officeworks. Read ourPrivacy Policy for
details, including why we collect your personal information and how we use it.

Was this helpful? Yes No

What personal information do you collect?

We collect personal information that you provide directly to us, such as when
you make a purchase, register for an account or enter a competition or
promotion. This may include:

 * your name;
 * your contact details including your email address, delivery address, phone
   number and social media handles;
 * more detailed contact preferences;
 * information regarding your experiences with our products and services;
 * employment and company information such as the name of your employer; and
 * financial information including credit card and payment details.

Financial information that is collected via the website is used by Officeworks
to bill you for products and services. Any financial information that is
collected is for the purpose of transaction approval and funds transfer. The
financial information we collect from you is kept securely and held on secure
servers in controlled facilities.

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