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Text Content

 
 * Ave. Presidente Nicolau Lobato, Mandarin, Dili, Timor-Leste
 * Mon - Fri 8.00 - 18.00
 * feedback.bnctl.tl
 * +670 77002315

 
 

Open Account
 * Home
 * About BNCTL
   * Bnctl
   * History
   * Organization Structure
   * Our Offices
   * Corporate Bodies
   * Management
 * Products
   * Deposit
     * Demand Deposit
     * Time Deposit
     * Saving Deposit
   * Loan
     * Working Capital
     * Investment Loan
     * Consumptive
 * Services
   * Letter of Credit
   * Standing Order
   * Standing Instructions
   *  Bank Guarantee
   * Reference Letter
   * Support Letter
   * Remittance
   * Mobile Banking
   * Social Services
 * Publications
   * News
   * Announcement
   * Job Vacancy
   * Price List
   * Form
   * Financial Report
     * Monthly Report
     * Yearly Report
     * Audit Report
 * Digitals
   * ATM
   * POS
   * SMS Alerts
   * Internet Banking

moris ba imi, buras ho imi
Ami ita bo'ot nia parseiru ne'ebe konfiavel
moris ba imi, buras ho imi
Ami ita bo'ot nia parseiru ne'ebe konfiavel
moris ba imi, buras ho imi
Ami ita bo'ot nia parseiru ne'ebe konfiavel


CALL OUR HOTLINE FOR FEEDBACK

Feedback Form


SAVING WITH US


WE ARE YOUR TRUSTED PARTNER



WHO CAN APPLY

Individual and Business

LOW COST

Open an account and maintainace fee



GOOD INTEREST RATE

Starting from 0.5%

Find more aboutt our product


YOU GROW WITH US


TRANSFER AND RECEIVE MONEY


ISSUE A LETTER OF CREDIT


BANK GUARANTEE


FIND THE NEAREST LOCATION TO OBTAIN MORE INFORMATION ABOUT OUR SERVICES

Find out now


FAQ FOR ATM

Lost of ATM Card

WHAT SHOULD THE CLIENT DO WHEN THEY LOSE THEIR ATM CARD?

 * Contact BNCTL’s Call Centre or the branch office to block the PIN of the lost
   ATM Card.

HOW TO BLOCK THE LOST CARD?

 1. Contact BNCTL’s Call Center (Telemor) 333, (Timor Telecom & Telkomcel)
    76333333.
 2. BNCTL officials will verify the account data.
 3. Based on the Client’s report, BNCTL officials will block the PIN of the lost
    ATM card.

HOW DO YOU REPLACE THE LOST ATM CARD?

 1. The Client should make a confirmation with BNCTL’s Agency or Branch Office.
 2. Bring a copy of the electoral card/BI and a copy of the Account Booklet or
    the Client’s account number with BNCTL.
 3. The client will fill up a form to replace it with a new ATM Card.
 4. BNCTL official will deactivate the PIN for the lost ATM Card.
 5. BNCTL officials will continue to process the new ATM Card.

WHAT IS THE COST TO REPLACE THE LOST ATM CARD WITH A NEW CARD?

 * The cost to replace the lost ATM Card with the new Card is USD2.00.

Block ATM Card

WHAT SHOULD THE CLIENT DO WHEN THEIR BNCTL ATM IS BLOCKED?

 1. The client needs to make a confirmation with the Agency or Branch office to
    re-open the blocked PIN for their BNCTL ATM Card.
 2. Present or show a valid original identity card.

 

WHEN WOULD IT BE POSSIBLE TO USE AGAIN THEIR BNCTL ATM CARD?

 * BNCTL ATM Card can be used again after receiving confirmation from an
   official from the BNCTL Branch Office.

ATM Card Taking by Machine

WHAT CAN BE DONE IN A SITUATION WHERE THE BNCTL ATM CARD IS TAKEN BY THE ATM?

 * Contact BNCTL’s Call Center:

 1. (Telemor) 333,
 2. (Timor Telecom & Telkomcel) 76333333 or
 3. Directly visit BNCTL’s main office or a Branch Office to collect and hand
    over the referred ATM Card.
 4. Present or show a valid original identity card such as an electoral
    card/BI/Passport.

ATM Card Forget PIN

WHAT CAN BE DONE WHEN THE CLIENT FORGETS THEIR BNCTL ATM CARD PIN?

 * The client needs to report to the nearest BNCTL’s main office and show a
   valid original identity card such as an electoral card/BI/Passport, to allow
   the BNCTL office at the main office or Branch office to change the PIN that
   the client had forgotten for the ATM Card.

 

WHEN CAN THE CLIENT BE ABLE TO USE AGAIN THEIR BNCTL ATM CARD AFTER IT WAS
BLOCKED AS THEY FORGOT THE PIN?

 * The BNCTL ATM Card can be used after receiving a confirmation from BNCTL’s
   Main or Branch office.


LATES NEWS


AMT SERVICE

lanDecember 5, 2023


COMERCAIL AND FINANCIAL SERVICES

lanDecember 5, 2023


CREDIT

lanDecember 5, 2023


DEPOSIT

lanDecember 5, 2023



BNCTL PARTNERS




CONTACT US


GET IN TOUCH


LOCATION

AVE. PRESIDENTE NICOLAU LOBATO, MANDARIN, DILI, TIMOR-LESTE

PHONE / FAX

3310220 OR 3310094


E-MAIL

 FEEDBACK@BNCTL.TL


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© 2024 BANCO NACIONAL DE COMÉRCIO DE TIMOR-LESTE
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