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STAMFORD, CONN., APRIL 28, 2022


GARTNER SAYS U.S. TOTAL ANNUAL EMPLOYEE TURNOVER WILL LIKELY JUMP BY NEARLY 20%
FROM THE PREPANDEMIC ANNUAL AVERAGE


HR LEADERS MUST ENSURE ALIGNMENT BETWEEN EMPLOYEES AND LEADERS AND PROVIDE
FLEXIBILITY TO SUCCEED IN TODAY’S NEW TALENT LANDSCAPE

U.S. employee annual voluntary turnover is likely to jump nearly 20% this year,
from a prepandemic annual average of 31.9 million employees quitting their jobs
to 37.4 million quitting in 2022, according to Gartner, Inc.

“New employee expectations, and the availability of hybrid arrangements, will
continue to fuel the rise in attrition,” said Piers Hudson, senior director in
the Gartner HR practice. “An individual organization with a turnover rate of 20%
before the pandemic could face a turnover rate as high as 24% in 2022 and the
years to come. For example, a workforce of 25,000 employees would need to
prepare for an additional 1,000 voluntary departures.”

As employees seek to take advantage of new hybrid work arrangements, Gartner
research shows they are confronting two issues: misalignment with leaders and
achieving the flexibility they desire. 

Employees and Leaders’ Hybrid Work Desires are Misaligned

A November 2021 Gartner survey of more than 3,500 employees revealed less than
half believe remote working is destigmatized at their organizations, while 70%
believe on-site workers are more likely to be promoted and paid more compared to
remote workers. This preferential tone employees perceive toward on-site workers
is directly at odds with executives’ own working preferences – 94% of executives
whose work can be done remotely want to work remotely at least one day per week,
and 24% of those executives want to be fully remote.

Yet 68% of employees whose work could be done remotely report that their
employers have required them to return to the workplace in some capacity.

To bridge this gap, HR leaders must first support executives and managers in
understanding the value of hybrid work for employees at all levels. Second, HR
leaders should lead the effort at shifting their organization’s culture to
recognize hybrid work as an essential piece of the employee experience.

“If executive leaders continue to push for a workplace return, HR should provide
guidelines around how to structure an effective hybrid environment that includes
how to balance both synchronous, colocated time for teams at the office and
asynchronous work done at home,” said Hudson.

Flexibility Continues to Reign Supreme

The pandemic has caused nearly seven in 10 employees to rethink the role of work
in their lives. Many people desire a more flexible schedule – across location,
working hours and days worked – that accommodates their personal needs. The
November 2021 Gartner survey revealed 52% of employees report that flexible work
policies will impact whether they stay at their organizations. In fact, 16% of
employees are willing to quit their current job if required to work fully
on-site, and 8% said they would quit if required to work even partially on-site.

To attract and retain talent today, organizations must abandon office-centric
work design and shift to a human-centric work design where work revolves around
what is best for employees — completing work to the highest standard and
accommodating their personal lives. Progressive leaders are putting employee
well-being at the forefront of their talent management strategies, enacting
policies that prevent burnout while enabling employees to flourish both
professionally and personally.

“Leaders’ efforts to restore the organization’s ‘normal’ – prepandemic – way of
working are clashing with a workforce that has largely normalized working in a
hybrid environment,” said Hudson. “Organizations must look forward, not
backward, and design a postpandemic employee experience that meets employees’
changing expectations and leverages the advantages of hybrid work.”

Gartner clients can read more in the reports: “U.S. Employers Should Prepare for
a High-Turnover Future” and “Employees Are Ready for a Hybrid Future; Are
Employers?”

About the Gartner ReimagineHR Conference
The Gartner ReimagineHR Conference is the premier event for CHROs and HR leaders
to learn from the latest research and Gartner experts covering talent
acquisition, diversity, equity and inclusion, learning and development, total
rewards, talent analytics, and HR technology. Gartner ReimagineHR will be held
September 15-16 in London and October 24-26 in Florida. Follow news and updates
from these events on Twitter using #GartnerHR.

About the Gartner HR Practice
The Gartner HR practice brings together the best relevant content approaches
across Gartner to offer individual decision makers strategic business advice on
the mission-critical priorities that cut across the HR function. Additional
information is available at
http://www.gartner.com/en/human-resources/human-resources-leaders. Follow news
and updates from the Gartner HR practice on Twitter and LinkedIn using
#GartnerHR. Members of the media can find additional information and insights in
the Gartner HR Newsroom.

MEDIA CONTACTS

Mary Baker
Gartner
mary.baker@gartner.com

Teresa Zuech
Gartner
teresa.zuech@gartner.com 

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