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 4. Privacy Policy


PRIVACY POLICY

Privacy Policy
Back to Help and Customer Service
Your Order
How to Place an Order
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Contact Us
Pre-Orders
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Returning or Exchanging a Best Buy Product
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Returning a large item
Returning bonus or bundle items
Returning or exchanging a defective item
Best Buy Return and Exchange Policies
Major Appliances Return and Exchange Policies
Small Appliances Return and Exchange Policies
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Cameras, Camcorders, and Camera Accessories Return and Exchange Policies
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Computers, Tablets and Accessories Return and Exchange Policies
Furniture and Outdoor Living Return and Exchange Policies
Headphones, Speakers and Car Electronics Return and Exchange Policies
Health and Fitness Return and Exchange Policies
Home, Kitchen and Dining Return and Exchange Policies
Luggage and Bags Return and Exchange Policy
Musical Instruments Return and Exchange Policies
Printers, Ink, and Office Supplies Return and Exchange Policies
Smart Home Products Return and Exchange Policies
Sports, Recreation, and Games Return and Exchange Policies
Toys and Drones Return and Exchange Policies
TV and Home Theatre Return and Exchange Policies
Vacuums Return and Exchange Policies
Video Games and Entertainment Return and Exchange Policies
Watches and Jewelry Return and Exchange Policies
Wearable Technology and VR Return and Exchange Policies
Other Categories Return and Exchange Policies
Returning a Best Buy Business Product
Returning a Marketplace Product
Mobile Devices and Plans
Get a Phone Plan Activation Started Online
Purchasing a Mobile Device at Best Buy
Paying and Purchasing
Low Price Guarantee
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Shipping, Delivery, and Pick Up
Quick and Easy Store Pickup
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Common Shipping Questions
Expedited Shipping with TForce Distribution
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Free Appliance Pick Up
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Advisory: Temporary shipping delays in areas of British Columbia
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Washer or Dryer Stacking
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Washer or Dryer Pedestal Installation
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Email Spam FAQ
Accessibility Policy
Code of Business Ethics
Notice Concerning the Quebec Legal Warranty
Governing Law
Credits
Interest-Based Ads
Your California Rights & California Consumer Privacy Act Statement
Haul Away, Recycling, and Recalls
Battery and Electronic Recycling Program
Product Recalls
Haul Away and Recycle Appliances
 * 
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 * Returns and Exchanges
    * Returning or Exchanging a Best Buy Product
       * Returning or exchanging an item at a store
       * Returning an item purchased online by mail
       * Returning a large item
       * Returning bonus or bundle items
       * Returning or exchanging a defective item
   
    * Best Buy Return and Exchange Policies
       * Major Appliances Return and Exchange Policies
       * Small Appliances Return and Exchange Policies
       * Baby, Maternity, and Beauty Return and Exchange Policies
       * Cameras, Camcorders, and Camera Accessories Return and Exchange
         Policies
       * Cell Phones and Accessories Return and Exchange Policies
       * Computers, Tablets and Accessories Return and Exchange Policies
       * Furniture and Outdoor Living Return and Exchange Policies
       * Headphones, Speakers and Car Electronics Return and Exchange Policies
       * Health and Fitness Return and Exchange Policies
       * Home, Kitchen and Dining Return and Exchange Policies
       * Luggage and Bags Return and Exchange Policy
       * Musical Instruments Return and Exchange Policies
       * Printers, Ink, and Office Supplies Return and Exchange Policies
       * Smart Home Products Return and Exchange Policies
       * Sports, Recreation, and Games Return and Exchange Policies
       * Toys and Drones Return and Exchange Policies
       * TV and Home Theatre Return and Exchange Policies
       * Vacuums Return and Exchange Policies
       * Video Games and Entertainment Return and Exchange Policies
       * Watches and Jewelry Return and Exchange Policies
       * Wearable Technology and VR Return and Exchange Policies
       * Other Categories Return and Exchange Policies
   
    * Returning a Best Buy Business Product
    * Returning a Marketplace Product

 * Mobile Devices and Plans
    * Get a Phone Plan Activation Started Online
    * Purchasing a Mobile Device at Best Buy

 * Paying and Purchasing
    * Low Price Guarantee
    * Payment Methods
    * Gift Cards and eGift Cards
    * Promo Codes and eCertificates
    * Best Buy Card Financing with Fairstone
    * Environmental Handling Fees
    * First Nations People’s Sales Tax Exemption
    * Geek Squad Certified Open Box Products
    * Major Appliance Open Box Products

 * Shipping, Delivery, and Pick Up
    * Quick and Easy Store Pickup
    * Fast, Free Shipping On Orders Over $35
    * Large Item Scheduled Delivery
       * TV Scheduled Delivery
       * Mattress Scheduled Delivery
       * Fitness Equipment Scheduled Delivery
       * Large Furniture Scheduled Delivery
       * Patio Furniture Scheduled Delivery
       * Washer and Dryer Scheduled Delivery
       * Refrigerator and Freezer Scheduled Delivery
       * Range, Oven, and Cooktop Scheduled Delivery
       * Dishwasher Scheduled Delivery
       * BBQ and Smoker Scheduled Delivery
   
    * Common Shipping Questions
       * Expedited Shipping with TForce Distribution
       * Expedited Shipping with Metro E24 Solutions
   
    * Free Appliance Pick Up
    * Best Buy Marketplace Large Item Scheduled Delivery
    * Same Day Appliance Delivery
    * Fitness Equipment Installation Services
    * Advisory: Temporary shipping delays in areas of British Columbia

 * Gifts and Holiday Shopping
    * Getting Your Gifts in Time
    * Extended Holiday Returns

 * Your Account
    * How to Change Your Billing Address
    * How to Change Your Shipping Address
    * How to Reset Your Password
    * How to Manage Your Credit Cards and Addresses

 * Appliance Installation and Setup
    * Washer or Dryer Stacking
    * Washer Connect
    * Dryer Connect
    * Washer or Dryer Pedestal Installation
    * Dishwasher Installation and Recycling
    * Gas Range Installation and Recycling
    * Over-the-Range Microwave Installation and Recycling
    * Refrigerator Waterline Installation and Recycling
    * TV Setup and Mounting

 * Policies and Terms and Conditions
    * Common Questions About COVID-19
    * Legal Policies
    * Privacy Policy
    * Terms and Conditions
    * Conditions of Use
    * Online Policies
    * Geek Squad Terms and Conditions
    * Text Message Terms and Conditions
    * Email Spam FAQ
    * Accessibility Policy
    * Code of Business Ethics
    * Notice Concerning the Quebec Legal Warranty
    * Governing Law
    * Credits
    * Interest-Based Ads
    * Your California Rights & California Consumer Privacy Act Statement

 * Haul Away, Recycling, and Recalls
    * Battery and Electronic Recycling Program
    * Product Recalls
    * Haul Away and Recycle Appliances


PRIVACY POLICY


OUR PRIVACY COMMITMENT

At Best Buy Canada we know how important it is to protect your personal
information. Whether you are shopping with us online or in person we want to
make every customer experience safe and secure. In keeping with that goal, we
have developed this Privacy Policy to explain our practices for the collection,
use, and disclosure of your personal information.
This Policy applies to our Canadian retail stores, our Web Sites, mobile apps,
call centres and all other channels in which Best Buy Canada collects and uses
your personal information. All references to "Web Sites" in this Privacy Policy
mean www.bestbuy.ca, www.geeksquad.ca, or other Best Buy provided Web sites or
mobile apps where this Privacy Policy is posted. Best Buy, bestbuy.ca, Geek
Squad, and geeksquad.ca are divisions of Burnaby-based Best Buy Canada Ltd., a
subsidiary of Best Buy Co., Inc.


WHAT WE COLLECT

The types of information we collect depend on the nature of your interaction
with us.


PERSONAL INFORMATION

Personal information is information that can identify an individual or
information about an identifiable individual. We may collect personal
information such as:

 * your contact information - e.g., name, postal address, telephone number, and
   email address;
 * your personal preferences - e.g., product wish lists, language preferences,
   and marketing consent
 * your transaction information - e.g., products purchased, method of payment,
   amount paid, signature, and credit or debit card number.

In addition, we may collect the following types of information:

 * we may ask you for your postal code, for example, to assist us with market
   research, planning our flyer distribution, and other marketing
   communications;
 * we may collect certain data when you visit our Web Sites, such as your IP
   address, the type of browser you are using or the referring URL; or
 * we may collect and summarize customer information in an aggregate format for
   internal statistical and research purposes. We may, for example, summarize
   our data to determine that a certain percentage of contest entrants are male,
   aged 18 to 25.

You may choose not to provide us with your personal information. However, if you
make this choice we may not be able to provide you with the product, service, or
information that you requested. For example, we can only offer you a Best Buy
credit card if you have provided us with certain financial information.


SUPPLEMENTING INFORMATION

From time to time we may supplement information you give us with information
from other sources, such as information validating your address or other
available information you have provided us. This is to help us maintain the
accuracy of the information we collect and to help us provide better service.


HOW WE COLLECT AND USE INFORMATION COLLECTED FROM YOU

Listed here are some further examples of the ways that we collect personal
information directly from you and how we use it.


IN-STORE AND ONLINE PURCHASES

When you purchase a product or service from Best Buy or a Web Site, you may need
to provide us with contact and payment information (such as credit card
information) so that we can process your request or complete your transaction
and communicate with you regarding your purchase. We may also need to collect
contact information to provide certain services, including delivery services,
reserve and pick-up, product servicing, in-home consultations or installations,
and extended warranty coverage. If you provide us your email address, we will
also collect your email address for the purpose of sending you an e-receipt. We
also may use your contact information to send you promotional information. You
can opt-out by following the instructions under “Unsubscribe” below. 


RETURNS AND EXCHANGES

Our goal is to ensure that you are completely satisfied with your purchase and
to this end, Best Buy offers a Return Policy. For Best Buy to continue to offer
our Return Policy, we ask for personal information such as your name, address,
and telephone number for the purposes of detecting and preventing fraud. You may
also be asked to produce photo ID for verification purposes only.


APPLYING FOR THE BEST BUY CREDIT CARD

When you apply for a Best Buy credit card, certain contact and financial
information is collected and reviewed by our credit card provider, Fédération
des Caisses Desjardins du Québec (“Desjardins”), to approve, establish and
maintain credit card accounts. Desjardins has its own privacy policy, available
at https://www.desjardins.com/ca/privacy/ which governs its relationship with
you. We also encourage you to read their privacy statement provided with your
credit card application.


INSURANCE REPLACEMENT

When working to replace goods that are covered under your insurance policy, we
will need some basic information, such as your contact information, insurance
claim number, and the name of your claim adjuster, so we can process your quote
in a timely manner and bill your insurance company directly for you.


PURCHASE FOLLOW-UP, SURVEYS, AND CUSTOMER RESEARCH

Following a purchase, we may send you a follow-up letter to thank you for your
business, or we may contact you to ensure that you are completely satisfied with
the delivery, setup, or installation of your new product.
We may use contact information collected in-store, online, or via our call
centres to conduct occasional surveys and other customer research. These surveys
are entirely voluntary and you may easily decline to participate. The
information obtained through our surveys and customer research is used to help
us understand our customers, to enhance our product and service offerings,
promotions and events, and/or to assist in the selection of store locations. 


ONLINE ACCOUNTS

To engage in certain special features or functions of our Web Sites, or to order
products and services from our Web Sites, you may be asked to provide certain
personal information, such as your name, email address, postal address,
telephone number, or payment card information. We use this information to create
your account, process your payment, contact and correspond with you about your
order, respond to your inquiries, and monitor functions of our Web Sites that
you choose to use, such as Customer Reviews. If you purchase an e-gift card, we
collect the recipient’s name, email address and any message you provide in order
to send the gift card on your behalf. We rely on you to ensure that you have
obtained all necessary consents to provide this information to us.
If you choose to ship an order to a third party, you represent and warrant that
you have obtained all necessary consents from the third party to permit Best Buy
to collect, use, and disclose the third party’s personal information for the
purposes of fraud prevention and processing and shipping the order. 


CUSTOMER REVIEWS

The Customer Review functionality is provided as a rating system that offers you
the chance to share your thoughts on a product. These reviews are accessible to
all Web Site visitors so please use discretion when posting information to them
and do not post personal information.


NEWSLETTERS OR UPDATES

Best Buy offers a variety of newsletters and promotional communications. If you
sign-up or are subscribed for our newsletter or other promotional
communications, we will send you communications that may be tailored based on
your interests, preferences and behaviour. You may choose to stop receiving
these communications at any time. Each marketing or promotional message we send
to you will include a link or other method to quickly and easily unsubscribe and
decline further similar messages. You may also use the unsubscribe link included
below under the heading "Unsubscribe.”. Please note that even if you unsubscribe
from receiving our promotional communications, you may continue to receive
certain transactional or account-related communications from us. Our subscriber
list is not sold or rented to other parties.



PARTICIPATE IN A CONTEST OR PROMOTION

From time to time, we may run contests or promotions. If you participate, you
may be asked for contact information as well as additional optional survey
information (for example, product preferences). Personal information from
contest entries will be used to administer the contest and contact you if you
win. For internal research and analysis purposes, we may also summarize contest
survey information in an aggregated manner. All contests and promotions are
subject to this Privacy Policy and the rules that will be available with each
particular campaign. Some contests are conducted by third parties and will be
subject to the third parties’ policies.


EMAIL A FRIEND

While visiting our Web Sites you may choose to use the "Email a Friend" tool
which allows you to inform a friend about products of interest to you. The
information you provide will be used to send a one-time email to your friend,
inviting them to our Web Sites. We will not add your friend to a mailing list
and will not send them further email unless they choose to receive such
communications from us or where otherwise legally permitted. If you provide us
with personal information concerning another individual (e.g., email address),
you represent and warrant that you have a personal or family relationship with
the recipient and obtained all necessary consents from that individual to enable
us to use that personal information for the identified purpose. 


SUBSCRIPTION SERVICES AND ACTIVATIONS

Best Buy may offer activation of certain products and services like cellular
plans, satellite services, Internet services or smart-home services. These
activations may require that certain contact and financial information be
collected and provided by Best Buy to the respective service providers as part
of the activation process. For example, a cellular carrier may need to perform a
credit check prior to activation so certain identification such as a
government-issued ID number and your credit card number may be provided to the
carrier for that purpose.


CALL CENTRES

Best Buy operates customer support call centres to accept and address your
questions, concerns, or complaints. When you contact our call centres, we may
ask for personal information to help us respond to your inquiry or to verify
your identity. For example if you have a question about the status of a recent
online order, we will ask for personal information to verify that you are the
account holder. We may also monitor or record your telephone discussions with
our customer support representatives for training purposes and to ensure service
quality. If you do not want your call to be monitored and recorded, please let
us know and we will provide you with an alternative means of communicating with
us.


IN-STORE VIDEO SURVEILLANCE 

Best Buy retail stores are under video surveillance for safety and loss
prevention purposes. The recorded images of our customers are viewed only when
required. There may also be occasion where video footage is used for general
demographic or traffic flow analysis.



COLLECTED AUTOMATICALLY

In some cases, we automatically collect certain information.


OUR WEB SITES

Our Web Sites can be browsed without you providing us with any personal
information. However, when using our Web Sites, we may collect the Internet
Protocol (IP) address of your computer, the IP address of your Internet Service
Provider, the date and time you access our Web Sites, the Internet address of
the Web site from which you linked directly to our Web Site, the operating
system you are using, the sections of the Web Site you visit, the Web Site pages
read and images viewed, and the content you download from the Web Site. This
information is used for Web Site and system administration purposes, to
understand Web Site activity and to improve the Web Sites. 


COOKIES, TRACER TAGS AND WEB BEACONS 

The Web Sites use "cookies", a tiny element of data that our Web Sites can send
to your browser, which may then be stored on a Web Site user's computer to
permit the Web Site to recognize future visits using that browser. Cookies
enhance the convenience and use of the Web Site. For example, the information
provided through cookies is used to recognize you as a previous user of the Web
Site (so you do not have to enter your language preference every time), to offer
personalized Web page content and information for your use, to track your
activity at the Web Site, to respond to your needs, and to otherwise facilitate
your Web Site experience. You may choose to decline cookies if your browser
permits, but doing so may affect your use of the Web Site and your ability to
access certain features of the Web Site or engage in transactions through the
Web Site. Our Web Sites or email communications may also use a technology such
as "tracer tags" or “Web Beacons”. This technology allows us to understand which
areas of our emails you click on and our behaviour on our Web Sites, such as
which pages you visit. These tracer tags are used to help us optimize and tailor
our Web Site for you and other future visitors to our Web Site, and to help
provide you with email content and ads tailored to your interests.  


WEB SITE TRACKING INFORMATION

We may use web beacons or pixel tags to compile tracking information reports
regarding Web Site user demographics, Web Site traffic patterns, and Web Site
purchases. We may then provide these reports to advertisers and others. For our
own research purposes we may link tracking information with personal information
voluntarily provided to us. Once such a link is made, all of the linked
information is treated as personal information and will be used and disclosed
only in accordance with this Privacy Policy.


INTEREST-BASED ADVERTISING

We or third parties such as ad networks and other advertising companies may
serve advertisements on our Web Sites and on other websites and social
networking sites. We or those third parties may use cookies, tracer tags or web
beacons to report certain information about your visits to our Web Sites and
other websites, such as web pages you visit and your response to ads, in order
to measure the effectiveness of our marketing campaigns, better understand our
users and to deliver ads that are more relevant to you, both on and off our Web
Sites. Best Buy adheres to the Digital Advertising Alliance of Canada’s (DAAC)
Self-Regulatory Principles for Online Behavioural Advertising. To learn more and
to opt-out of having your information used by participating companies for online
behavioural advertising purposes, please visit http://youradchoices.ca/choices.
Please note that if you choose to opt-out you must opt-out of each web browser
on each computer, mobile device and tablet you use. If you opt-out of receiving
interest-based ads, you will continue to receive advertising, but it will not be
based on online behavioural information about you. We may also use services
provided by third-party platforms, including social networking platforms, to
serve you tailored ads. We do this by providing a hashed version of your email
address or other information to the platform provider. To opt-out of this type
of tailored advertising, please contact us as set out below under the heading
“Unsubscribe”.  


SOCIAL MEDIA

We may offer you the opportunity to engage with our content on or through
third-party social networking websites, plug-ins and applications. When you
engage with our content on or through third-party social networking websites,
plug-ins and applications, you may allow us to have access to certain
information associated with your social media account (e.g., name, username,
email address, profile picture, gender) to deliver the content or as part of the
operation of the website, plug-in or application. When you provide information
from your social media account, we may use this information to personalize your
experience on the Web Site and on the third-party social networking websites,
plug-ins and applications, and to provide you with other products or services
you may request.


LINKS TO OTHER WEB SITES

Our Web Site may contain links to other Web sites or Internet resources which
are provided solely for your convenience and information. When you click on one
of those links you are contacting another Web site or Internet resource. Best
Buy has no responsibility or liability for, or control over, those other Web
sites or Internet resources or their collection, use and disclosure of your
personal information. We encourage you to read the privacy policies of those
other Web sites to learn how they collect and use your personal information.



HOW ELSE WE USE THE INFORMATION WE COLLECT

In addition to the uses described above, Best Buy may use your personal
information for a number of different business purposes, for example to:

 * fulfill orders and requests for products, services or information;
 * process returns, exchanges and layaway requests;
 * detect and protect against fraud and error;
 * establish and manage your accounts with us;
 * track and confirm online orders;
 * deliver or install products;
 * process Best Buy credit card applications;
 * track and analyze your purchases and preferences to better understand your
   product and service needs and eligibility;
 * market and advertise products and services;
 * communicate things like special events, promotions and surveys;
 * tailor our online content or in-store offerings to you based on your
   interactions with us and your preferences;
 * conduct research and analysis;
 * operate, evaluate and improve our business; and
 * for other purposes as described in this Privacy Policy.


WHEN IS YOUR INFORMATION REMOVED?

We keep your information only as long as we need it for legitimate business
purposes and to meet any legal requirements. We have retention standards that
meet these parameters. We destroy or erase your information when it is no longer
needed, or we remove your personally identifiable information to render it
anonymous.


HOW WE SHARE YOUR INFORMATION

Best Buy does not sell or rent our customers’ personal information to any other
party. However, in the normal course of business we may share some of your
personal information within our corporate family and with third parties acting
on our behalf or as permitted or required by applicable law.

Our affiliates and third party service providers may be located outside of
Canada (including in the United States) and this may result in personal
information collected by Best Buy being stored or processed outside of Canada
and, as a result, your personal information may be accessible to law
enforcement, courts and regulatory authorities in accordance with the law of
these foreign jurisdictions.


SERVICE PROVIDERS

Best Buy may use third parties to manage one of more aspects of our business
operations, including the processing or handing of personal information. When we
do use an outside company, we use contractual or other appropriate means to
ensure that your personal information is used in a manner that is consistent
with this Privacy Policy.

For example, we may share personal information with third parties to perform
services on our behalf such as: fulfilling online orders, processing non-cash
payments, sending marketing communications, servicing products, conducting
research surveys, verifying and validating information that you have provided to
us, delivering products, and providing customer support services.

Best Buy has taken precautions to prevent the fraudulent use of your information
on our Web Sites. Best Buy has adopted industry standard authentication
procedures to ensure your protection while shopping with us online. This
includes, but is not limited to, contacting financial institutions or credit
reporting agencies to ensure the authenticity of your credit card and to
validate your credit card billing information.


AGE VERIFICATION

Some products require age verification at checkout to ensure the safety of young
consumers for mature or adult-rated products. For age-restricted products, Best
Buy does not use credit card information to verify the customer's age; ownership
of a credit card is evidence that the purchaser is at least 18, which is the
minimum age to obtain a credit card in Canada.

Unless there is an outstanding balance, the credit card used to verify the
customer’s age will not be processed. The credit card may be stored with Best
Buy in the customer’s account.


INFORMATION SHARED AMONGST BEST BUY, ITS CORPORATE PARENTS, AFFILIATES,
SUBSIDIARIES AND DIVISIONS

Best Buy may share personal information gathered on our Web Sites with Best Buy
retail stores (and vice versa) and amongst our corporate parents, subsidiaries,
affiliates or divisions for internal business purposes in accordance with this
Privacy Policy. If Best Buy shares your information within its corporate family,
we will ensure that your information continues to be used only in accordance
with this Privacy Policy.


PRODUCT SAFETY RECALLS

In the event we receive notice from a manufacturer of a product safety recall,
we may provide your contact information, limited to name, address, and telephone
number, to the manufacturer so that they may notify you of the recall and supply
details of any replacement or repair programs. This transfer or your contact
information will occur only for recalls that may impact your personal safety or
impair the functionality of the product you purchased from us.


SALE OR TRANSFER OF ALL OR PART OF BEST BUY

Any information we have about you may be transferred or disclosed to a purchaser
or prospective purchaser in the event of a sale, assignment, or other transfer
of all or a portion of our business or assets. Should such a transfer occur, we
will use reasonable efforts to try to ensure that the transferee uses your
information in a manner that is consistent with this Privacy Policy unless
otherwise permitted or required by applicable law.


LEGAL DISCLOSURE

Best Buy and its Canadian, US and other service providers or affiliates may
disclose your information as permitted or required by applicable law. For
example, we may be compelled to release information by a court of law or other
person or entity with jurisdiction to compel production of such information. If
we have reasonable grounds to believe information could be useful in the
investigation of unlawful activity, we may disclose information to law
enforcement agencies or other appropriate investigative bodies. We may also
disclose personal information to other organizations in the case of
investigating a breach of an agreement or contravention of law or detecting,
suppressing or preventing fraud.



HOW WE PROTECT YOUR INFORMATION

The security of your personal information is a high priority for Best Buy. We
maintain appropriate physical, technical and administrative safeguards and
industry-standard security standards in an effort to protect your personal
information in our custody and control, whether recorded on paper or captured
electronically, against unauthorized access, disclosure, or misuse. For example,
electronic records are stored in secure, limited-access servers; we employ
technological tools like firewalls and passwords; and we ensure our employees
are trained on the importance of maintaining the security and confidentiality of
personal information.


ENCRYPTION TECHNOLOGY

Our Web Sites use encryption technology to protect your personal information
during data transport. Such technology encrypts ordering information such as
your name, address, and credit card number.


CHOOSING A PASSWORD

When you create an online account on our Web Sites, you need to select a
personal password. To maximize your level of protection, you should choose at
least 6 characters including a combination of both letters, numbers and special
characters and a mix of upper and lower case letters. You are solely responsible
for maintaining the secrecy of your password and any account information. Best
Buy will never send an unsolicited communication asking you for your password.


HOW YOU CAN VERIFY YOUR INFORMATION

You may check your information to verify, update, or correct it. If you created
an account on one of our Web Sites, you can access and change your online
account profile yourself. You can also ask to access or review any of the
information in our records, how we have used it, and to whom we have disclosed
it at any time by contacting us as indicated below under the heading "Contacting
Best Buy". Subject to certain exceptions prescribed by law, and provided we can
authenticate your identity, you will be given reasonable access to your personal
information, and will be entitled to challenge the accuracy and completeness of
the information and to have it amended as appropriate.


DATA ON RETURNED PRODUCT

When returning products which may contain stored or recorded personal
information, like computers, tablets, mobile devices, smart devices, digital
cameras, etc., you are responsible for deleting or removing all personal
information and media from your product before you return it. Best Buy is not
responsible for any use by a third party of personal data or media left behind
on a returned item.


UNSUBSCRIBE

If you no longer wish to be contacted regarding promotions, new product and
entertainment releases and how to make the most of the latest technology click
here. Please note that you may continue to receive certain transactional or
account-related email messages.


HOW TO CONTACT US:

Best Buy is responsible for all personal information under its control. Our
Privacy Manager is accountable for Best Buy's compliance with the principles
described here. If you have any questions, concerns or complaints about the
privacy practices of our organization or would like information on our use of
service providers located outside of Canada please contact us at the following:

Email: customerservice@bestbuycanada.ca (please read the Important Reminder
below)
Telephone: 1-866-237-8289
Mail: Best Buy Canada Ltd.
Attention: Privacy Manager
8800 Glenlyon Parkway
Burnaby, BC, V5J 5K3

We will respond to your request or investigate your concern as quickly as we
can, but no later than 30 days from the date of receipt of your query.


IMPORTANT REMINDER ABOUT PRIVACY AND SECURITY:

Please remember that email sent over the public Internet is not secure. If you
send an email directly to us from your own email account the contents will not
be encrypted. We strongly recommend that you do not send sensitive information
(like a credit card number) to us via unencrypted email. Best Buy is not
responsible for any transmission by you of any personal information over the
public Internet.

We cannot promise that your use of our Web Sites or mobile applications will be
completely safe. We encourage you to use caution when using the internet, to
protect your personal information and to know your rights regarding privacy.

To learn more about protecting your privacy online, we encourage you to visit
the website of the Office of the Privacy Commissioner of Canada:

Tips for Creating and Managing Your Passwords

Protecting your Privacy Online

Recognizing Threats to Personal Data Online

Top 10 Tips to Protect Your Inbox, Computer and Mobile Device



GOVERNING LAW

This Privacy Policy is intended to meet the requirements of Canadian law. If you
are a California resident, please visit our page on the California Consumer
Privacy Act for information that may apply to you in addition to our Privacy
Policy.


LAST UPDATE: DECEMBER 2019

To accommodate changes in our services, personal information practices, changes
in technology, and legal developments, this Privacy Policy may change over time
without notice to you. We may add, change, or remove portions of the Privacy
Policy when we feel it is appropriate to do so. We encourage you to review our
Privacy Policy periodically. Each time you submit personal information or use
our services you agree to be bound by the then current terms of the Privacy
Policy. Whenever we update the Privacy Policy we will change the date to
indicate when the changes were made.


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