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 1. Home
 2. Privacy Policy


 * EU Appendix
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 * US Appendix


PRIVACY POLICY




INTRODUCTION AND WHO WE ARE

This section clarifies the Informa divisions that may use your personal
information.

Informa connect specialists all over the world through events, intelligence and
scholarly publishing. We’re a FTSE 100 company and our network of
internationally respected brands help people to work smarter, make better
decisions and grow in thousands of specialist markets.

Data and information are at the heart of what Informa does, and we take matters
of data privacy seriously. We respect our relationships with customers, clients,
visitors, sponsors, exhibitors, contributors, suppliers and colleagues, and the
trust they place in us to hold their personal information.


INFORMA DATA CONTROLLERS

This Privacy Policy explains how the members of the Informa Group collect, use
and protect personal information across our brands. References to "we", "us" or
"our" are to the relevant Informa Controller processing your personal
information.

Informa is structured into five operating divisions: Informa Connect, Informa
Intelligence, Informa Markets, Informa Tech, and Taylor & Francis.

Within these divisions, there are sector-focused businesses, products, event and
service brands. Usually when we interact with you it will be through one of
these brands. The Informa Group legal entity that is responsible for personal
data (referred to as the data controller in the EU and referred to as the
Informa Controller in this Privacy Policy) will be the entity shown on booking,
web and contract forms or invoices. Different Informa legal entities are
responsible for different events and products.


INTERNATIONAL COVERAGE AND VARIATION

Informa operates in over 20 countries, which each have varying data protection
laws. This Privacy Policy applies to all Informa businesses across the world
except to the extent a country specific requirement supplements the policy.
These are listed in the menu on the left.

To update your marketing preferences

To update your personal information or marketing preferences, contact our
Divisional Marketing teams listed below.

 * For Informa Connect: integrity@informaconnect.com
 * For Informa Intelligence: updatemydetails@informa.com
 * For Informa Markets: imdatateam@informa.com
 * For Informa Tech: updatemydetailsIT@informa.com
 * For Taylor and Francis: optout@taylorandfrancis.com

For any data privacy queries or complaints, you can address them to the Informa
Privacy team via our online privacy form. 


WHAT WE COLLECT

This section explains what personal information we collect.

This section describes what personal information we may collect from you when
you use our products and services, and what other personal information we may
receive from other sources.

In this Privacy Policy, personal information refers to the types of personal
information that may be collected and used, including:

• Contact details such as name, email address, postal address and telephone
number
• Educational, nationality and professional information
• Usernames and passwords
• Payment information, such as a credit or debit card number or bank account
details
• Comments, feedback, posts and other content submitted, including survey
information
• Interests and communication preferences including marketing permissions where
appropriate
• Location information, such as provided through a mobile app
• Information verifying your identity such as passport details to comply with
legal obligations in certain countries and to provide visa invitation letters
where requested
• Website and communication usage information, such as correspondence and
details of your use of our website and services obtained through cookies or
other tracking technologies

This personal information relates to the following categories of people:

• Prospects, customer contacts, subscribers and users in respect of our services
and products
• Visitors, sponsors, exhibitors and speakers at our events
• Professionals featured in digital and print products, such as senior executive
details made available through intelligence products, research, publications
• Authors, editors, and reviewers in respect of our publications
• Contacts of our service providers and business partners

We may collect this information directly from you when you register for an event
or engage with our services and/or platforms. We may also collect this
information from third party partners and public sources to the extent permitted
by applicable data protection law. In some cases, the data we collect from third
parties is provided in pseudonymised form and we are only able to connect it to
you, if, and when you enter your email address on one of the Informa sites.


SENSITIVE PERSONAL INFORMATION

If collecting or storing sensitive personal information such as information
relating to health, beliefs or political affiliation, we will typically ask for
your explicit consent. However, there are some limited situations where this
will not occur, such as if you have an accident. If this does occur, we will
ensure your privacy rights are protected.


CHILDREN’S PERSONAL INFORMATION

Our services and products are directed at business professionals. They are not
intended for children under the age of sixteen. We do not knowingly collect
personal information from users in this age group and reserve the right to
delete such information if we become aware of having collected it. If children’s
data is collected, this is only via direct input from parents, guardians or
teachers, and its usage is protected by clear licence terms aligned to
applicable laws.


HOW AND WHY PERSONAL INFORMATION IS USED

This section explains how and why we use personal information.


PRODUCT ENQUIRIES, SALES AND ADMINISTRATION

If you have made an enquiry about us or our products or services, either online
or over the phone, your personal information will be used to respond to the
enquiry or to take other steps at your request, prior to you entering into a
contract with us.

If you have purchased or registered for one of our products or services,
including on a trial basis, we will use your personal information, including
bank or card details, to provide you with the product or service, communicate
with you about it, handle payments and recover any debts.


CALL MONITORING FOR TRAINING AND QUALITY MONITORING PURPOSES

Where one of our sales representatives speaks to you over the phone, the calls
are recorded for training and monitoring purposes.


TO INCLUDE PROFESSIONAL INFORMATION IN OUR PRODUCTS AND CONSULTING SERVICES

If your professional personal information is relevant to our products and is
freely available through public sources, such as a website related to your work
or profession, listed directories, press releases, industry publications, or if
you provide it to us, to the extent permitted by applicable data protection
laws, we may use such personal information in the products we provide to
customers, for example in subscription products, research, industry analysis and
insights.

If you make an enquiry or engage us to provide consulting services or
research/analysis, we will collect information such as your name, country, job
title, company information or academic affiliation, postal address, e-mail
address and telephone number. We will use your personal information to respond
to the enquiry or to fulfil consulting services.


FOR EVENT AND EXHIBITION MANAGEMENT

If you participate in one of our events as a speaker, sponsor, exhibitor or
attendee, your personal information will be used in connection with the running
of the event, to handle payments and recover debts.

We will also use your personal information to maintain databases that allow us
to assess your qualities as a speaker or sponsor/exhibitor, promote events and
encourage further engagement at our events.

In addition, photos and videos are taken at our events, which may feature
attendees, speakers, sponsors or exhibitors. Where we have taken photos and
videos at our events that feature you as an attendee, sponsor or exhibitor, to
the extent permitted by applicable data protection laws, those photos and videos
may be used for promotional purposes.

Where events and exhibitions use badge scanning technology, your personal
information will be used to identify you at certain access points, such as to
access VIP areas, seminars, entry and exit in other areas of the event. This
will provide certain location information. Badges cannot be read remotely.

The personal information obtained from badge scanning will be used for access
control, security and analysing visitor traffic with a view to improving the
event experience for visitors and others.

You can also allow your badge to be scanned by event exhibitors. When you do so
your contact details will be shared with the relevant exhibitor and used in
accordance with applicable data protection laws, the exhibitor’s privacy policy
and any other notices or consents you are provided with or given at the event.

Where we are hosting and managing a virtual exhibition or event, Informa (and
any third party platform provider acting on our behalf) will use your personal
information provided during the registration process to host and manage this
digital event; and also for analyzing visitor interactions and traffic with a
view to improving the event experience for visitors and provide you with a
personalized experience.

When you enter virtual spaces, zones or rooms such as an exhibition booth, your
personal information may be shared with the sponsor and exhibitor to allow them
to engage with you subject to the attendee privacy notice you may have been
provided during the registration and login process.


FOR OUR PUBLISHING SERVICES

If you publish work with us, your personal information, including the personal
information of any named representative or beneficiary, is used in connection
with the dissemination and promotion of your published work, and fulfilment of
any contractual obligations, as is necessary for the purposes of our legitimate
interests as a commercial organisation. Your name and affiliation will be
published as part of authored work. Personal information is also used to handle
payments or for other purposes, as is necessary to perform the contract entered
into with us.

In addition, we sometimes take photos and videos at events associated with your
published work. Where photos and videos are taken at our events that feature you
as an author, we may use those photos and videos for promotional purposes.


FOR MARKETING

The relevant Informa Controller may use your personal information to send you
newsletters, offers or other marketing emails that keep you up to date with our
news, events and products that may be of interest. Depending on the nature of
your interaction with us and applicable data protection laws, you may have
actively given us your consent (i.e. opted in) or we may be entitled to rely on
your implied consent or legitimate interests to market to you. The opportunity
to opt out of future marketing will always be provided, and you have the right
to amend your marketing preferences at any time (see Your Rights section).

Many of our events and products are co-branded or sponsored by third party
exhibitors or sponsors. We may share your details with these third party
partners. Where this happens, a clear notice will be provided, that gives the
opportunity to opt out or opt in to such sharing as required by applicable data
protection laws. The third party partner’s use of your details will be in
accordance with the notice provided and its privacy policy, and is not covered
by this Privacy Policy.


FOR OUR CLIENT-FACING MARKETING SERVICES

Informa will combine the personal information that they collect from you,
including much of the information in the “what we collect” section above, with
personal data collected from certain trusted third party sources and use this
information to create profiles in order to determine your/your company’s
commercial interests.

For example, we will collate the information you provide as part of your
registration for events, information you generate in connection with your
attendance at events, information obtained by us using first party cookies and
tracking technology on our websites and apps and certain information we obtain
from third parties (such as data providers) to analyse, segment and determine
which marketing segments you fall within.

This information can then be used by, or for the benefit of, our clients in
different ways as part of our marketing service offering to enable these clients
to undertake tailored and targeted advertising campaigns. Our clients can
present individuals with information about products and services that our
clients think will be of interest to them via various channels based on the
marketing segments we have developed and allocated individuals to. In many cases
these advertising campaigns are run by us on behalf of clients without us ever
sharing any personal data with the relevant clients (including via marketing
emails, and social media channels and our advertising partners who facilitate
advertising on third party sites). In other cases, we may provide to clients
information that the client is unable to use to identify you in order for them
to instigate their own marketing campaigns. In all cases, our activities are
undertaken to the extent permitted by applicable law. These activities are
undertaken based on individuals’ marketing consents. Therefore, if you have
exercised your rights to opt out of email marketing, you will not be marketed to
in connection with the marketing services we provide to clients via any channel.

The activities that we, and our third party partners, undertake may entail
automated and machine learning-based processing of data to analyse or predict
behaviours and preferences (e.g. interests in certain content, services and/or
at events). The algorithm will identify companies and individuals with similar
characteristics to companies and individuals that we know are interested in
certain services, generating a similarity score for those clients. We will then
enrich the information we hold about companies and individuals and send
advertising to prospects based on this analysis.


IN SOCIAL MEDIA

We may use your personal information to undertake advertising campaigns on
social media platforms such as LinkedIn, Instagram and Facebook in order to
provide information about upcoming events or new products and to ensure you only
receive relevant advertising about our products and services. We may share your
personal information with social media platforms so that you see advertising
about our, or our partners’, products and services that we think you will be
interested in when you interact with the relevant social media platform. We may
also share your personal information with social media platforms to help us
present relevant advertising to individuals who the social media platforms
determine are likely to have similar interests to you.

We maintain presences on social media platforms, through our company and brand
pages. We collect personal information when you interact with us on social
media. Please note that these social media platforms may set cookies and other
tracking technologies on your device when you visit their pages and when you
navigate from their pages. The output of such information may be provided to us
(usually for statistical purposes to see how users interact with our content on
social media platforms). The social media platforms are responsible for how they
handle your personal information and information about how these social media
platforms collect and use your personal information (and how they use cookies
and other technologies, including instructions on how you can disable these) can
usually be found in their respective privacy policies and cookies policies on
their respective websites. For customer and prospects management (including
analytics and product management)


FOR CUSTOMER AND PROSPECTS MANAGEMENT (INCLUDING ANALYTICS AND PRODUCT
MANAGEMENT)

The personal information held about you, combined with other personal
information legitimately obtained and shared with us by third parties or
publicly available data, may be used to better understand our customers and
their preferences and to improve the products and services delivered. This may
include automated profiling and campaign management techniques.

Data may also be used in advertising campaigns on social media platforms such as
LinkedIn, Instagram and Facebook in order to provide information about upcoming
events or new products and to ensure you only receive relevant advertising about
our products and services as described above.


FOR MOBILE APPLICATIONS AND WEBSITE ANALYTICS

We may combine visitor session information or other information collected
through tracking technologies, whether you are logged in or not, with personally
identifiable information to understand and analyse your online experiences and
determine which events, products and services are likely to be of interest to
you.

Where you consent to the use of your location data, certain mobile applications
may use location data to assist you to navigate around events and bring
exhibitors’ and sponsors’ products to your attention whilst you are using the
app.

Our marketing related emails contain a single, campaign-unique “web beacon
pixel” to tell us whether emails are opened, and combined with other technology,
to verify any clicks through to links within the email. We may use this
information for purposes including determining which of our emails are more
interesting and to query whether users who do not open our emails wish to
continue receiving them. The pixel will be deleted when you delete the email.

Where you subscribe to an online service, the accompanying emails similarly
include a pixel. We track interaction with these emails and our online services
to validate attendance for accreditation purposes, to help determine which
information is of interest to you and to customise the advertisements seen on
our sites.

If you do not wish the pixel to be downloaded to your device, you should choose
not to click links that we send or to opt out of email marketing or online
events. This information may be connected to your personal identity.

While we strive to offer choice when using our website and mobile applications,
we do not promise that we will be able to receive or honor web browser Do Not
Track signals.


WITHIN ONLINE MEMBERSHIP COMMUNITIES, BULLETIN BOARDS AND CHAT AREAS

You may choose to participate in online membership communities on our sites that
allow you to create and publish a profile and other personal information. These
communities may provide privacy controls that allow choice in how much of your
profile and other information to make public or to share with others within the
community.

Privacy controls are usually found on the page on which you edit your profile,
and each individual is responsible for understanding how those controls work,
including default settings, and choosing how the information provided is shared
and protected. By participating in these online membership communities you may
be contacted by other participants using the information provided.

When you disclose personal information on any public community boards or chat
areas on such websites, your personal information can be collected and used by
anyone who views that board or area. This may result in unsolicited messages
from other participants or other parties, which are outside of our control or
responsibility.

However, where you engage with us in customer enquiry chat areas, this is
private and we will use any information provided to help recommend products
and/or assist with confirming any order you wish to place.


FOR ENQUIRIES

Any personal information provided on the Contact Us page will be used only to
provide a response or to service the request or enquiry made. The information
provided will not be added to the marketing or customer prospect databases of
Informa’s operating divisions.


FOR NEWS ALERTS

The information collected when you sign up for news alerts is used only to
provide that service, and to understand the background and interests of our
subscriber list.

In providing the service we gather statistics about how many emails are opened,
using industry standard technologies including image downloads. This is to help
us monitor and improve the news alerts service and information is collected and
analysed at an aggregate level only.

With your permission, from time-to-time Informa may use your registration
details to contact you about the news alerts service. You can unsubscribe from
the service at any time using links provided within our emails.


IN AUTOMATED DECISION-MAKING, INCLUDING PROFILING

We use fully automated algorithm-based technologies to personalise dynamic web
content based on your explicit and/or implicit interests. General profiling,
such as segmentation, is carried out for the purpose of providing a more
relevant experience. Additionally, in our publishing business it may be used
where your answers to an application to receive a sample inspection copy of a
textbook determines whether the request is granted or is implemented in certain
cases, to ensure we deliver a timely and reliable service to customers.
Automated decision making is never used in any way that produces a legal or
similarly significant effect.

When we use these techniques, we use measures to avoid legally discriminatory
biases and inaccuracies. These automated processes may result in different
content being shown to you.


FOR FULFILMENT OF OUR LEGAL OBLIGATIONS INCLUDING ANTI-FRAUD MEASURES AND
SCREENING

It is industry standard for companies to access and use certain personal
information to prevent fraud, as may be required by applicable law and
regulation and best practice at any given time. If false or inaccurate
information is provided and fraud is identified or suspected, details may be
passed to fraud prevention agencies and may be recorded by us or by them.

To ensure we comply with international trade sanction laws and regulations,
where appropriate customers, vendors and suppliers are screened against
applicable sanctions lists.


HOW WE PROTECT PERSONAL INFORMATION

We recognise the importance of protecting and managing personal information.
Your personal information will be treated with the utmost care and security This
section sets out some of the security measures in place.

We use a variety of physical and technical measures to keep personal information
safe and prevent unauthorised access to ,or use or disclosure of it. Electronic
data and databases are stored on secure computer systems with control over who
has access to information using both physical and electronic means. Our
colleagues receive data protection training and there is a set of detailed
security and data protection policies which colleagues are required to follow
when handling personal information.

While we take all reasonable steps to ensure that personal information will be
kept secure from unauthorised access, we cannot guarantee it will be secure
during transmission by you to a website or other services, as we do not control
that transmission. We make use of HTTPS (HTTP Secure) whereby the communication
protocol is encrypted via Transport Layer Security (TLS) for secure
communication over a computer network. The website is loaded via HTTPS,
represented by the lock icon in your web browser ensuring the transmission is
secured with a certificate issued by an official security certificate authority
to the Informa Controller operating it.


INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

This section explains our process around transferring personal information
internationally.

Due to the international nature of our business and the technologies required,
personal information may be accessed by our colleagues and third-party service
providers from locations all around the world, whose data protection laws may
not be as extensive as those in regions such as the European Union.

We put in place appropriate protection to make sure your personal information
remains adequately protected and is treated in line with this policy and
applicable data protection laws.

Certain country specific requirements apply to this section, as listed below in
the country supplements below.


COOKIES

More information on our use of cookies can be found in our Cookie Policy.

A cookie is a small text file containing a unique identifier that is
automatically placed on a user’s computer or other device when the user visits a
website. For more information, please visit our Cookie Policy link on the bottom
of the website.


THIRD-PARTY LINKS

This section explains that third party links on our websites are subject to
separate privacy practices.

This website contains links to other websites. We are not responsible for the
privacy practices of these websites and do not accept any liability in
connection with their content. We recommend reviewing the privacy policy of each
third-party site linked from this website to determine its use of your personal
information.


WHO PERSONAL INFORMATION IS SHARED WITH

As a global multinational to provide you with our services and products, your
information may be shared for specific reasons. This section explains how and
why personal data is shared.


SHARING WITH INFORMA GROUP COMPANIES

We may share your personal information with other companies within the Informa
Group for specific purposes. For example, other Informa companies may assist in
providing our products and services, carry out internal analysis of the usage of
our and their products and services, or where permitted under applicable data
protection law, offer relevant products and services which might interest you.


SHARING WITH SERVICE PROVIDERS

We may share your personal information with third parties who assist in
providing our products and services and administering our business. These
include IT and marketing technology host suppliers, web and data hosting
providers, mailing houses, ad servers, logistics and general services
contractors, debt collection agencies, onsite health and safety partners, event
registration partners, sales platform providers, communication tool providers,
stand designers/builders/fitters, suppliers of sponsorship/marketing/PR
collateral and other event collaboration partners. Personal information will
only be shared with third parties if and to the extent it is necessary for them
to provide our products and services to you.

We use web chat services including Intercom, LiveAdmins, Live Chat, Casengo that
allow us to connect with you and answer sales and customer services questions
quickly and directly. We ensure these service providers protect your data but
these chats are intended to provide quick answers to basic service questions
only, and you should not provide any sensitive information, such as bank or
credit card details in these chats.

These data processors are bound to compliance through contracts in place that
protect the personal information you have shared with us.


SHARING WITH OTHER ORGANISATIONS

We may share your personal information with trusted partner organisations for
their marketing purposes, in accordance with local data protection laws and
where required, with your permissions.

If you use one of our virtual products, such as a virtual exhibition, directory
site or webinars, or choose to allow your badge to be scanned at an event, we
may pass the information you provide to third parties. Generally, this will be
via a process whereby you, as the user, visit or interact with a third party,
such as visiting a stand at an online exhibition, having your badge scanned or
clicking an asset branded and provided by a third party. In some instances, for
example, a product listing site, you may reach out directly to a supplier or
exhibitor, who may contact you in return. In other instances, our virtual
products are sponsored and in these cases, the data provided will be given to
the sponsor. Generally, we will let you know at the time of collection if a
product is sponsored.

If Taylor and Francis provides a service to you on behalf of an organisation,
which you are a member of, we will only share the necessary data to provide the
service. To assist in this, we comply with various recognised Codes of Conduct
such as the GÉANT Data Protection Code of Conduct

We may share your personal information with clients and data providers in
connection with the marketing services referred to above, who are bound to
process that data strictly in compliance with applicable law.


TO REORGANISE OR MAKE CHANGES TO OUR BUSINESS

If we are subject to negotiations for the sale of all or a part of our business
to a third party, are sold to a third party or undergo a re-organisation, we may
need to transfer some or all of your personal information to the relevant third
party or its advisors as part of any due diligence process. Any information that
is transferred to that re-organised entity or third party will be used for the
same purposes as set out in this policy, or for the purpose of analysing any
proposed sale or re-organisation.


IN CONNECTION WITH LEGAL OR REGULATORY OBLIGATIONS

We may process your personal information to comply with our legal and regulatory
requirements or to respond to regulators where applicable. This may include
disclosing your personal information to third parties, the court service and/or
regulators or law enforcement agencies in connection with enquiries, proceedings
or investigations by such parties anywhere in the world or where compelled to do
so.

In some circumstances, we may be legally required to disclose your personal
information because a court, the police, another judicial or law enforcement
body or government entity has asked us for it.


HOW LONG YOUR INFORMATION IS KEPT

We will only retain personal information for as long as is necessary and as
permitted by applicable laws.

We will retain personal information while we are using it, as described in the
section above. We may continue to retain it after we have ceased such uses for
certain legitimate business purposes. For example, if you have opted out of
marketing communications from us, we will retain limited details about you to
ensure we can honor your opt-out request. We may also continue to retain your
personal information to meet our legal requirements or to defend or exercise our
legal rights.

The length of time for which we will retain your personal information will
depend on the purposes for which we need to retain it. After we no longer need
to retain your personal information, it will be deleted or securely destroyed.


YOUR RIGHTS

This section explains your legal rights in relation to how we process your
personal information depending on jurisdiction.

Informa Group operates in countries with data protection laws that provide
different rights to individuals in respect of access, deletion, rectification
and limiting processing of personal information. In most cases the location of
the Informa Controller will determine the rights you are entitled to.

The rights set out below apply regardless of where the Informa Controller is
located. In order to understand the other rights, you have, use the links for
the country where the Informa Controller you engage with is located. Certain
country specific requirements apply to this section, which are listed in the
country appendices.

To make a request you can contact Informa’s Privacy team via our online privacy
form and submitting a request.


UPDATING YOUR INFORMATION AND MARKETING PREFERENCES

This section explains who you can contact to update your personal information
that we hold and how you can update how we can send you updates on our products,
services and events.

We want you to remain in control of your personal information. We try to ensure
the personal information held about you is accurate and up-to-date. We will
always provide the opportunity to unsubscribe or opt out of future marketing
communications.

Information on how to unsubscribe or opt out will be provided on every marketing
email we send you. However, if at any stage you would like to update and/or
correct such personal information, or opt-out of future marketing
communications, request this by sending an email to the respective Divisional
Data Management teams:

• For Informa Connect: integrity@informaconnect.com
• For Informa Intelligence: updatemydetails@informa.com
• For Informa Markets: imdatateam@informa.com
• For Informa Tech: updatemydetailsIT@informa.com
• For Taylor and Francis: optout@taylorandfrancis.com


CONTACTING US

For any questions about this Privacy Policy contact our Group Data Protection
Officer.

For any questions about this Privacy Policy or our use of your information, you
can contact our Privacy team by submitting a request here.

You can also contact our Group Data Protection Officer at Informa PLC, 5 Howick
Place, London, SW1P 1WG.

We hope we will be able to resolve any privacy concerns you may have. However,
you always have the right to complain to any supervisory authority or other
public body with responsibility for enforcing privacy laws in your country. The
contact details for the supervisory authority in the country for each Informa
Controller are set out in the country supplement.


CHANGES TO THIS PRIVACY POLICY

Please note that we update our Privacy Policy from time-to-time.

To keep up with changing legislation, best practice and changes in how we
process personal information, we may revise this Privacy Policy at any time.
Depending on the nature of the changes, we may update you via email if we have
your personal information; or we may update the Policy without notice by posting
a revised version on this website. To stay up to date on any changes, check back
periodically.

This Privacy Policy was last updated on 1 Feb 2022.


TRANSLATIONS AVAILABLE IN THE FOLLOWING LANGUAGES:

Privacy Policy in Indonesian (Kebijakan Privasi)

Privacy Policy in Japanese (個人情報保護方針)

Privacy Policy in Korean (개인 정보 정책)

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