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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


PRODUCTS
SOLUTIONS
CUSTOMERS
SUPPORT
RESOURCES
ABOUT

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About


TALKDESK HELPS ORGANIZATIONS AROUND THE WORLD CREATE BETTER CUSTOMER
EXPERIENCES.

DOWNLOAD BROCHURE



OUR MISSION.

We offer a better way for organizations to unlock the promise and potential of
great customer experience.

LEARN ABOUT OUR INNOVATION SOLUTIONS


OUR STORY.

If a journey is defined as moments of great courage, then ours began 10 years
ago in the most extraordinary way—with a young engineer’s dream and
determination to forever change customer experience by putting the customer at
the heart of every conversation and interaction. Living in Portugal at the time,
Talkdesk founder and CEO Tiago Paiva prototyped a cloud-based solution that was
easy to deploy, integrate, and operate. He entered and won a hackathon, got some
seed funding, moved to America and Talkdesk was born. We were a global company
from day one.

Talkdesk’s journey, like all memorable ones, has been shaped by the hands and
ideas of our people, connected through the years and across generations in an
endless pursuit of “a better way.” That pursuit guides our vision and values as
we challenge the old status quo in order to help our customers, our partners and
our employees thrive and grow. Our entrepreneurial spirit is rooted in this
passion and dedication to making the impossible, possible.

Experience. A better way.

"IF YOU’RE GOING TO SUCCEED YOU MUST LISTEN TO, LEARN FROM, AND GO ABOVE AND
BEYOND FOR YOUR CUSTOMERS."

Tiago Paiva, Talkdesk CEO


OUR VISION.

We help companies deliver a better customer experience. We are innovative,
creative, and challenge the old status quo in order to help our customers thrive
and grow. We have fun shaking up the industry and we’re building a business
that’s also a great place to work.


OUR VALUES.

COURAGEOUS INNOVATION.

We have an innovative and courageous mindset, focused on offering products and
solutions that redefine customer experience, making the impossible possible.

Learn more

CUSTOMER-OBSESSED.

Everything we do is for our customers.

Learn more

DIVERSITY, EQUITY, AND INCLUSION.

We are guided by our moral compass and believe in an inclusive and diverse
culture that is representative of the communities in which we live and serve.

Learn more

TRUST AND TRANSPARENCY.

We invest in the highest security in our products and build trust with our
customers, partners and employees.

Learn more

COMMUNITY AND ENVIRONMENTAL GIVING.

We believe in giving back to our community by volunteering our time, supporting
non-profits and minimizing our global footprint.

Learn more


OUR SUSTAINABILITY COMMITMENT.

Our commitment to corporate sustainability is rooted in our company values.

Talkdesk is committed to offsetting our global footprint. In partnership with
the Carbon Fund, we’ve planted more than 2,000 trees on behalf of Talkdesk
customers! Moving forward, we’ll donate a tree for every new customer each
quarter.

LEARN MORE





EMPLOYEE RESOURCE GROUPS.


TALKDESK SUPPORTING THE COMMUNITY AND EACH OTHER.



WOMEN IN TECHNOLOGY.

TO CULTIVATE AN ENVIRONMENT FOR EVERYONE THAT SUPPORTS AND ENCOURAGES WOMEN TO
ADVANCE THEIR SKILLS AND LEADERSHIP POTENTIAL.



“Talkdesk is highly intentional about promoting gender balance. I am proud to be
a part of an organization that is committed to catalyzing positive change across
the world and living out that change within its own inclusive programs.”

Kieran King, executive sponsor, Talkdesk Women in Technology



DIVERSITY, EQUITY, AND INCLUSION.

TO CELEBRATE THE UNIQUENESS OF THE PEOPLE THAT MAKE UP TALKDESK – THEIR
BACKGROUND, EXPERIENCE, AND PERSPECTIVES.



“Diversity, equity, inclusion, and belonging are our secret sauce to driving
innovation and making Talkdesk a great place to work. I am passionate about
actively promoting diversity in all of its forms because when people bring their
whole selves to work, we unlock human magic and create solutions and customer
relationships beyond what one person alone could ever imagine.”


Laura Butler, executive sponsor, Talkdesk Diversity, Equity, and Inclusion


SEE MORE


COMMUNITY AND ENVIRONMENTAL GIVING.

TO EMPOWER TALKDESK EMPLOYEES TO MAKE A POSITIVE IMPACT IN THEIR COMMUNITIES AND
IN THE ENVIRONMENT, THROUGH CHARITY AND VOLUNTEERISM, WHILE FOSTERING TEAM
RELATIONSHIPS.



“I believe we each have a responsibility to give back to the communities in
which we live, in whichever ways are important to us. Doing that with Talkdesk
colleagues makes it even more special to me.”

Kathie Johnson, executive sponsor, Community and Environmental Giving



TALKDESK RECOGNIZED AS A LEADER.

Report

GARTNER

Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS.

Report

ARAGON RESEARCH

Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact
Centers, 2021.

Report

FORRESTER

Talkdesk named a leader in the 2020 Forrester Wave for CCaaS.

Report

G2 CROWD

Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider.


TALKDESK SKYROCKETS TO $10B VALUATION.

Leadership

10 YEARS IN THE MAKING. WHAT A WEEK THIS IS!

By Tiago PaivaAug 12, 2021

Press Release

TALKDESK VALUATION TRIPLES TO MORE THAN $10 BILLION, APPOINTS FIRST CHIEF
FINANCIAL OFFICER

Aug 12, 2021



EXPERIENCE THE CLOUD CONTACT CENTER FOR INNOVATIVE ENTERPRISES.

Request a free demo. We will help you create your contact center. Today.


Why Talkdesk
 * Customer Service
 * Sales
 * Pricing
 * Integrations
 * AppConnect
 * Customers

Company
 * Leadership
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 * Developers
 * News & Press
 * Events
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 * Global Contacts
 * Sustainability Statement

Solutions
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 * Financial Services & Insurance
 * Government & Education
 * Healthcare & Life Sciences
 * Retail & Consumer Goods
 * Transportation & Hospitality

Product
 * Product Demo
 * Omnichannel Engagement
 * Workforce Engagement
 * Customer Experience Analytics
 * Employee Collaboration

Resources
 * Blog
 * Engineering Blog
 * Demo Center
 * Talkdesk CXTalent
 * Knowledge Base
 * Talkdesk Academy
 * Developer Documentation

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