kiosk.com Open in urlscan Pro
162.159.134.42  Public Scan

Form analysis
1 forms found in the DOM

GET https://kiosk.com/

<form id="header-search-form" role="search" method="get" class="searchform my-2 my-lg-0 mr-md-2" action="https://kiosk.com/">
  <div class="input-group input-group--overlay">
    <input id="header-search-input" type="search" class="form-control" placeholder="Search here" value="" name="s" title="Search" aria-label="Search" aria-describedby="header-search-btn">
    <div class="input-group-append">
      <label id="header-search-btn" for="header-search-input" class="input-group-text"><i class="far fa-search text-primary" aria-hidden="true"></i></label>
    </div>
  </div>
</form>

Text Content

Click on the button to load the content from www.googletagmanager.com.

Load content


Skip to Main Content
 * Solutions
   * Who We Serve
     * Markets
       * Financial & Cryptocurrency
       * Gaming
       * Government
       * Healthcare & Medical Kiosks
       * Hospitality & Hotel Self Check-In
       * Retail Kiosks
       * Self-Storage Kiosks
       * Transportation & Tourism
   * How We Help
     * Applications
       * Bill Payment Kiosks
       * Bitcoin ATM
       * Cash to Card Kiosk Solutions
       * Check-in & Queuing
       * Digital Signage & Smart Signage
       * DMV Services
       * Endless Aisle
       * Inmate Services
       * Lockers
       * Order Entry
       * Rentals
       * Returns
       * Border Security
       * Storage Rental & Payment
       * Sports Betting
       * Ticketing & Mass Transit
       * Video Support & Virtual Assistant
 * Products & Services
   * Hardware
     * Standard Kiosks
     * Custom Kiosks
   * Software
     * Software and Integration Products
   * Support
     * KIOSK Support Services
 * About Us
   * Who We Are
   * Kiosk Differentiators
   * Partners
 * Resources
   * Insights
   * News
   * Events
   * Case Studies & White Papers
   * Brochures & Guides
   * Videos
   * Careers

+1 (303) 466-5471 Request a Quote KIOSK Communities Portal
 * Twitter
 * Linkedin
 * Youtube

 * Contact
 * Careers
 * Visitor Information

Contact Us

Contact Us
Applications


SELF-SERVICE RETURN KIOSKS

Fast and easy returns automation for greater customer convenience and
operational efficiency.




SELF-SERVICE RETAIL RETURNS OVERVIEW

Online shopping continues to increase in popularity and, without the ability to
try before buying, customers often need to make returns. Consumers made an
estimated $428 billion of product returns to retailers in 2020, equating to
10.6% of U.S. retail sales. The financial impact is significant as each retail
return costs approximately 59% of the item’s purchase price.
In partnership with Doddle, KIOSK offers an effortless self service return
solution that improves customer experience and frees up retail staff.




ATTRIBUTES OF RETURN KIOSKS


 * Value Drivers
 * Product Features
 * Additional Details


VALUE DRIVERS

Automated product returns kiosks let customers spend less time standing in lines
waiting to physically return purchases, which means they can spend more time in
store shopping. Service desks are areas of pressure for stores, as shoppers
maintain distance between each other, significantly increasing the length of
lines. Providing a self-service kiosk for drop-offs enables customer return
transactions to skip the line, save time, and maintain social distancing
behavior.
Returns processing solution kiosks enable you to:

 * Reduce line time for customers, for added convenience and more time to shop
 * Reassure customers of return success with simple customer journey and digital
   receipts
 * Create positive brand associations: easy-to-use tech solves a frustrating
   problem
 * Save time for staff members with fewer over-the-counter returns
 * Drive additional footfall into store without overloading store staff
 * Increase insight via data capture into who is returning, what is coming back,
   and why

Retail operators should also see this as an opportunity to drive footfall and
better understand customer returns behavior to improve marketing. Using digital
kiosks allows retailers to accurately capture returns data as well as streamline
returns operations and cost.

CUSTOMER RETURN JOURNEY

 * The customer buys an item online and decides to return it
 * Customer comes into the store and starts their return on the kiosk
 * Customer enters their order number and email address on screen
 * Customer selects the items they want to return on screen
 * Customer selects the reason for return
 * Customer drops item into the drop-box and continues shopping
 * Customer receives an email with information to track their return

RETAIL STAFF JOURNEY

 * Staff receives an alert via their staff application to say kiosk is almost
   full
 * Staff member unlocks the unit with passcode and retrieves returned items
 * Staff member checks each item and confirms via handheld if it is fit for
   refund
 * Staff member puts the item back into the correct part of the store for
   restocking or rerouting back to a distribution center

Read More



PRODUCT FEATURES

The self-service returns solution is designed to improve customer experience by
reducing lines in-store and freeing up staff time to focus on more value-add
activities. This automated solution allows customer returns to be completed
in-store via an easy-to-use digital kiosk, without having to stand in line at
the checkout.

Improving the customer experience of digital returns in-store helps retailers
drive footfall and convert service opportunities into sales, with minimal impact
on staff.

The returns kiosk solution provides:

 * Simple, intuitive kiosk and user interface for entering returns information
 * Customer journey completely white-labelled for your brand
 * Integrated drop-box for customers to deposit returned items
 * Easy-to-use staff application that alerts when drop-box is full and walks
   through emptying process
 * Data capture for return reasons
 * Automated digital communications including email receipt




ADDITIONAL DETAILS

We can provide retail operators with actionable data to support the business
case for self-service returns, and help you better understand the best user
experience for your customers and staff.

Access insights into:

 * Customer satisfaction
 * Staff satisfaction
 * Transaction time
 * Transaction volume
 * Reason codes

Additional automation opportunities for retailers include bill payment kiosks,
endless aisle kiosks, and digital signage.



By loading the video, you agree to YouTube’s privacy policy.
Learn more

Load video

Always unblock YouTube


Market Applications


SOLUTIONS FOR ANY INDUSTRY

No matter the market, Kiosk applications enables digital transformation through
automation platforms that are easy to use, adaptable and supported by end-to-end
Managed Services using IoT real-time monitoring. Whether you need a solution for
self check-in, automated returns, video conferencing or ticketing, KIOSK has a
solution that transforms the customer experience.




RETURNS KIOSK DOWNLOADS


KIOSK COMPANY OVERVIEW BROCHURE


Learn More


KIOSK PREMIUM SERVICES BROCHURE


Learn More


SELF-SERVICE RETURNS PRODUCT BROCHURE


Learn More


WHITEPAPER – RETAIL SELF-SERVICE AUTOMATION: STATE OF THE INDUSTRY


Provide Email before Downloading Asset
Close Modal



RETURNS KIOSK RESOURCES

Insights


INTERVIEW WITH A RETAIL EXPERT: HEATHER CRAIG

Read More
Insights


SECURING YOUR SELF-SERVICE KIOSKS AND CUSTOMER EXPERIENCE

Read More
Insights


RETAIL RETURNS EXTEND BUSINESS CHALLENGES

Read More
Insights


WHY DODDLE JOINED FORCES WITH KIOSK TO PROVIDE SELF-SERVICE RETURNS IN RETAIL
STORES

Read More
Insights


BUDGET CONSIDERATIONS FOR SELF-SERVICE SUCCESS

Read More
Insights


GOOD CHEER FOR THE APPROACHING RETURNS SEASON

Read More
Insights


HOW IMPORTANT ARE SECURITY MEASURES IN YOUR KIOSK PROJECT BUDGET?

Read More
Insights


INSTORE RETURNS TECHNOLOGY WILL BE INSTRUMENTAL TO DEAL WITH STOCKPILED RETURNS

Read More
Insights


INTERVIEW WITH A RETAIL EXPERT: HEATHER CRAIG

Read More
Insights


SECURING YOUR SELF-SERVICE KIOSKS AND CUSTOMER EXPERIENCE

Read More
Insights


RETAIL RETURNS EXTEND BUSINESS CHALLENGES

Read More
Insights


WHY DODDLE JOINED FORCES WITH KIOSK TO PROVIDE SELF-SERVICE RETURNS IN RETAIL
STORES

Read More


LET’S IMPROVE THE COST AND EFFICIENCY OF THE RETURNS EXPERIENCE.




SOLUTIONS

 * Markets
   * Financial & Cryptocurrency
   * Gaming
   * Government
   * Healthcare
   * Hospitality
   * Retail
   * Self-Storage
   * Transportation & Tourism
 * Applications
   * Bill Payment
   * Bitcoin ATM
   * Check-in & Queuing
   * Checkout
   * Digital Signage & Smart Signage
   * DMV Services
   * Endless Aisle
   * Inmate Services
   * Lockers
   * Order Entry
   * Rentals
   * Returns
   * Border Security
   * Storage Rental & Payment
   * Sports Betting
   * Ticketing & Mass Transit
   * Video Support & Virtual Assistant


PRODUCTS & SERVICES

 * Hardware
   * Standard Kiosks
     * Apex
     * Avant
     * Benchmark
     * Expanse
     * Landmark
     * Paragon
     * Portal
     * Stealth
     * Thinman
     * Windfall
     * Custom Kiosks
   * Support
     * Software and Integration Products
     * Factory & Field Services
     * Managed Services/IT


ABOUT

 * Who We Are
 * KIOSK Differentiators
 * Our Team
 * Partners


RESOURCES

 * Insights
 * News
 * Events
 * Case Studies & White Papers
 * Brochures & Guides
 * Videos
 * Sitemap
 * Contact
 * Visitor Information
 * Careers

+1 (303) 466-5471ContactCareersVisitor InformationRequest a QuoteKIOSK Community
Portal
 * Twitter
 * Linkedin
 * Youtube

US EU DE

KIOSK Information Systems Logos and  are registered trademarks of KIOSK
Information Systems.
Copyright © 2022 KIOSK Information Systems. All Rights Reserved.

Sitemap  |  Website Design

Please choose the region where you reside:
This will ensure correct regional data privacy rules are applied, based on your
selection.


Privacy Preference

We need your consent before you can continue on our website. If you are under 16
and wish to give consent to optional services, you must ask your legal guardians
for permission. We use cookies and other technologies on our website. Some of
them are essential, while others help us to improve this website and your
experience. Personal data may be processed (e.g. IP addresses), for example for
personalized ads and content or ad and content measurement. You can find more
information about the use of your data in our privacy policy. You can revoke or
adjust your selection at any time under Settings.

Privacy Preference
 * Essential
 * External Media

Accept all

Save

Accept only essential cookies

Individual Privacy Preferences

Cookie Details Privacy Policy

Privacy Preference

If you are under 16 and wish to give consent to optional services, you must ask
your legal guardians for permission. We use cookies and other technologies on
our website. Some of them are essential, while others help us to improve this
website and your experience. Personal data may be processed (e.g. IP addresses),
for example for personalized ads and content or ad and content measurement. You
can find more information about the use of your data in our privacy policy. Here
you will find an overview of all cookies used. You can give your consent to
whole categories or display further information and select certain cookies.

Accept all Save Accept only essential cookies

Back

Privacy Preference
Essential (1)


Essential cookies enable basic functions and are necessary for the proper
function of the website.

Show Cookie Information Hide Cookie Information

Name Borlabs Cookie Provider Owner of this website Purpose Saves the visitors
preferences selected in the Cookie Box of Borlabs Cookie. Cookie Name
borlabs-cookie Cookie Expiry 1 Year

External Media (7)
External Media

Content from video platforms and social media platforms is blocked by default.
If External Media cookies are accepted, access to those contents no longer
requires manual consent.

Show Cookie Information Hide Cookie Information

Accept Facebook Name Facebook Provider Meta Platforms Ireland Limited, 4 Grand
Canal Square, Dublin 2, Ireland Purpose Used to unblock Facebook content.
Privacy Policy https://www.facebook.com/privacy/explanation Host(s)
.facebook.com

Accept Google Maps Name Google Maps Provider Google Ireland Limited, Gordon
House, Barrow Street, Dublin 4, Ireland Purpose Used to unblock Google Maps
content. Privacy Policy https://policies.google.com/privacy?hl=en&gl=en Host(s)
.google.com Cookie Name NID Cookie Expiry 6 Month

Accept Instagram Name Instagram Provider Meta Platforms Ireland Limited, 4 Grand
Canal Square, Dublin 2, Ireland Purpose Used to unblock Instagram content.
Privacy Policy https://www.instagram.com/legal/privacy/ Host(s) .instagram.com
Cookie Name pigeon_state Cookie Expiry Session

Accept OpenStreetMap Name OpenStreetMap Provider Openstreetmap Foundation, St
John’s Innovation Centre, Cowley Road, Cambridge CB4 0WS, United Kingdom Purpose
Used to unblock OpenStreetMap content. Privacy Policy
https://wiki.osmfoundation.org/wiki/Privacy_Policy Host(s) .openstreetmap.org
Cookie Name _osm_location, _osm_session, _osm_totp_token, _osm_welcome, _pk_id.,
_pk_ref., _pk_ses., qos_token Cookie Expiry 1-10 Years

Accept Twitter Name Twitter Provider Twitter International Company, One
Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland Purpose Used to
unblock Twitter content. Privacy Policy https://twitter.com/privacy Host(s)
.twimg.com, .twitter.com Cookie Name __widgetsettings,
local_storage_support_test Cookie Expiry Unlimited

Accept Vimeo Name Vimeo Provider Vimeo Inc., 555 West 18th Street, New York, New
York 10011, USA Purpose Used to unblock Vimeo content. Privacy Policy
https://vimeo.com/privacy Host(s) player.vimeo.com Cookie Name vuid Cookie
Expiry 2 Years

Accept YouTube Name YouTube Provider Google Ireland Limited, Gordon House,
Barrow Street, Dublin 4, Ireland Purpose Used to unblock YouTube content.
Privacy Policy https://policies.google.com/privacy?hl=en&gl=en Host(s)
google.com Cookie Name NID Cookie Expiry 6 Month

powered by Borlabs Cookie

Privacy Policy