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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 24 via manual from IN — Scanned from DE
Submission: On October 24 via manual from IN — Scanned from DE
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Text Content
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Find answers here! * 4,858 Topics * 14,544 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 4858 Topics Recently Active Most Replies Most views Newest First H Houseoframos12Newcomer asked in eSignature verify forged Document I was signed up to a loan contract I never actually signed. The finance company are refusing to give me certain docs pertaining to the loan. On the loan agreement they did send, it is docusigned. It has an envelope ID, but should there be an IP address to track location or how can I prove it is a forged doc? 0 5457 A 1 month ago B btmgadyNewcomer asked in eSignature Can I set a unique email address for each template? I’ve 5 templates right now in my account. Can I set a unique email address for each template? For example, Template 1 is dedicated to the Hollywood location - I should get an email notification to 000000000 when recipients submit the form. Template 2 is dedicated to the Miami location - I should get an email notification to 000000000 when recipients submit the form. Can it be done with DocuSign? (Removed emails due to personal information) 0 274 N 8 minutes ago L lchenbarnardosNewcomer asked in eSignature Document Decline Reasons - visible for everyone? When a signer “declines to sign”, other recipients are sent a notification that is has been declined by someone, but the reason itself is sent only to the sender. Is there a way to ensure recipients also receive this notification? Particularly interested as we use powerforms, meaning the sender can be a generic user and not the true “sender” Thanks 0 141 N 19 minutes ago N nmagalhaesConversation Starter asked in eSignature Corrections to a document Hello. I viewed the video related to the ‘Correction’ feature. However, this seems to be referencing corrections to the envelope such as modifying the recipients, add new fields, add additional files. Is there a way to make corrections to the values within the field. For example. The document is sent for signature, the person responsible for reviewing and signing off sees an error, e.g. an incorrect amount value has been entered into a field. What is the process that would allow this type of correction to be made without having to VOID the entire envelope and start all over again. Thank you, Nancy 0 1469 C 1 hour ago D DüsseldorfNewcomer asked in eSignature Restrict adding fields to template while permission to change recipients and fill out fields Hi! How can I revoke senders' permission to add standard fields to the document in an assigned template, but still give them permission to adjust the recipient list or to add contact details and fill in predefined fields in the document. With the settings “Template Usage Options ” i am not able to do that. Is there another way? 0 72 D 1 hour ago S sokinlegalObserver asked in eSignature How to make any link inside document clickable at the time of signing? I am sending a document using a DocuSign template and template ID. I need to include a clickable link, such as a Privacy Policy, in the document. I have added the link in the document, but it is not clickable while the signer is reviewing and signing the document. The link only becomes clickable after the document is signed and completed. How can I make the hyperlink clickable during the signing process itself? 0 40 S 4 hours ago M Mounika GangalaNew Voice asked in eSignature Account Admin Access Hi, I have an Org admin privilege and I’m trying to add myself as an account admin for couple of accounts underneath the Org, but I couldn’t find the DS admin option in eSignature. is it because only an account admin with ‘DS admin’ privilege can grant me access? Thanks, Mounika 0 152 M 14 hours ago C CdgrosseNewcomer asked in eSignature chromebook Should DocuSign work on a Chromebook? I can sign documents that are emailed to me, but I cannot log into my account. It says an error has occurred, Make sure your connection is stable and try again. My connection is definitely stable. 0 253 D 14 hours ago J JuanitaLGNewcomer asked in eSignature Void Envelope as an admin? As an administrator, can I void envelopes sent by my users? 1 843 J 14 hours ago A AOANewcomer asked in eSignature Ability to customize the email message or private note for a PowerForm I’m currently using a Powerform for exception handling for procurement (users are to complete the powerform if they will be waiving the procurement competitive bid process). Our users are asking if there is a way to included custom wording in each email message when it goes out for signature, specific to the waiver request. It doesn’t appear that can be done, nor can private messages be included to the signatory. Can someone advise of any workarounds or alternatives? 0 30 A 15 hours ago R remakerNewcomer asked in eSignature Signed documents not in my free account. How do I find documents that others have sent me that I have signed? It seems like my email may be associated to multiple accounts. The account that I can log in to, 29922419, is NOT receiving documents that I signed related to that associated email address. How can I make sure that 3rd party docusign agreements sent to my email get associated to my active account? And can I archive other signed docs into that account if I have the security keys for them? I can reach \old documents from my email links but I would like them all collected in my account. 0 5512 R 16 hours ago B BlaineNewcomer asked in eSignature email issue My issue is that a client’s DocuSign requests are rejected as “The email account that you tried to reach does not exist,” but regular emails to the same address go through. Not sure why the DocuSign emails are being flagged as “wrong address.” 0 164 B 17 hours ago X Xenna.cbNewcomer asked in eSignature Signing: choosing to sign one of two options. For the following section, the Institutional Certification needs to be an either/or. If they complete the first box and sign, they do not need to complete the second box and sign. How do I create sign one of the two options? 1 642 C 17 hours ago E EnhanceCCMNewcomer asked in eSignature Signer getting an error message I sent out a document for a number of signers to execute with their signatures - one of the signers is receiving a “not all tags are closed” error message and is not able to sign the document. Any ideas as to the cause and how to solve? Urgent situation. Thanks! 0 102 C 17 hours ago D dsmith1Newcomer asked in eSignature How to Send from Generic ID I need to send the same form to thousands of people. In test, the form sends for with my email id as the sender. How can I change the final version so that it replaces my email with a generic company id? 0 31 C 17 hours ago M mr1Troubleshooter asked in eSignature Left menu settings Hello All: Is there any way to change the settings on the left menu? (the one that begins: ‘Start’ , ‘Shared Access’, ‘Envelopes’...) I’d prefer that it remain fully open - so I don’t have to keep clicking “show more” whenever I refresh/move to another page. The two categories I use most are “Completed” and “Waiting for Others” - which means extra clicks to get to “Waiting for Others”. thanks mr1 0 143 N 19 hours ago N NikitaTestObserver posted in eSignature Docusign Sender Hi Team, why its always showing account owner name instead of sender when sender sent document for signature in docusign? 0 10 N 19 hours ago M MThornicroftNewcomer asked in eSignature Bulk Send - Line break / carriage return in CSV Hi All, Is it possible at all to have a line break, e.g. \r\n within the CSV for particular text fields? An example would be a custom field for addresses, so rather than have: 1 The Close, Best City, BC01 0BC Instead it’s: 1 The CloseBest CityBC01 0BC I’ve tried a few variations (\r\n, \r, \n, \\n, \\r) but each time the backslash just escapes the next character and returns whitespace rather than a line break. I’ve also tried double quotes around the text with an actual new line but the import process then thinks this is a new row. Thanks,Matt 0 211 C 19 hours ago S ssadNewcomer asked in eSignature Passport not working to verify identify Hello, I am having issues getting verified based on my passport. I have tried many different things from clearing cache, to using wifi vs data, using different phones, computer combinations. Nothing is working. Here is the history log that I get. Does anyone have any ideas what else I can suggest the sender to do to make this work? Thank you. Sam 0 30 S 19 hours ago H Hitoshi Nakajima asked in eSignature Identification process for qualified electronic signatures that comply with eIDAS last year, I went through the Identification process where the signatory presented his passport to a DocuSign verification officer via webcam, and after having the officer confirm his identity, he obtained a security code for qualified electronic signatures via SMS and then executed a qualified electronic signature.I don’t remember what I should select to go through the same procedure as last time in the DocuSign’s platform, where the verification officer confirms the signatory’s identity via webcam. Is this identification procedure no longer available? On the other hand, when I used the “DocuSign ID Verification for EU Advanced with Liveness” method of Identity Verification this time, I was able to proceed to the electronic signature without speaking with the verification officer via webcam, simply by taking a picture of my passport and a video of my face. Does an electronic signature in this procedure count as a valid qualified electronic signature that complies with eIDAS? 0 80 H 19 hours ago T terrydhf2024Newcomer asked in eSignature Invoices email to me automatically Hi there, I can’t find a way to get docusign to send our billing invoices to us monthly by default/automatically? Without me logging in and downloading. How do I do this? 0 91 C 19 hours ago J JinxNewcomer posted in eSignature Completed Docusign in account but not me Logged into my account after some weird emails and I see a completed Docusign in my account but I didn't sign anything. It's definitely scam but is there any need to be concerned about someone using my signature? 0 1314 S 21 hours ago D DRWNewcomer asked in eSignature NOTICE: CHANGES TO INVOICE TAXATION Hi DocuSign, I received an email from DocuSign Tax Department <taxid@docusign.com> advising me to update ABN information. I found it weird as I am pretty sure that I have already provided an ABN when I Sign up with DocuSign. Please see attached the details of their email and DocuSign IT Team, please do something about this scam. They are using your name and it’s very deceptive, they need to stop. If it turns out that this is legit, please let me know so I can make necessary update to the account. 0 181 21 hours ago P Pallavi H PNewcomer asked in eSignature witness signing option affecting envelope count? If we activate witness signing option, does it impact the consumption of DocuSign envelopes. The document signed by one person, then one envelope is used. Now that we have a witness and a person signing does this consume 2 envelopes ? 0 81 21 hours ago A AdamOCNew Voice asked in eSignature Fields always on last page of a template Hi, I am looking to see if there’s a way to create an envelope template and have certain fields always on the last page or second to last page of a document regardless of the amount of pages in the document. Thanks in advance for any help. 0 154 C 21 hours ago * 1 * 2 * 3 * 4 * ... * 195 * Page 1 / 195 MOST HELPFUL MEMBERS THIS WEEK * mshealy 3 likes * matthew.lusher 3 likes * B Byungjae.Chung 2 likes * amy.baxter 2 likes * Stephen.Whitaker 2 likes BADGE WINNERS * Mahmoud Essamhas earned the badge 1st Best Answer * Elodie_Angehas earned the badge 1st Reply Posted * Sasi007has earned the badge 1st Question Posted * Mahmoud Essamhas earned the badge 1st Reply Posted * Düsseldorfhas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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