community.docusign.com Open in urlscan Pro
18.165.183.59  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 24 via manual from IN — Scanned from DE

Form analysis 2 forms found in the DOM

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,858 Topics
 * 14,544 Replies

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4858 Topics
Recently Active
Most Replies Most views Newest First
H

Houseoframos12Newcomer
asked in eSignature
verify forged Document


I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?

0
5457
A

1 month ago
B

btmgadyNewcomer
asked in eSignature
Can I set a unique email address for each template?


I’ve 5 templates right now in my account. Can I set a unique email address for
each template? For example, Template 1 is dedicated to the Hollywood location -
I should get an email notification to 000000000 when recipients submit the form.
Template 2 is dedicated to the Miami location - I should get an email
notification to 000000000 when recipients submit the form. Can it be done with
DocuSign? (Removed emails due to personal information)

0
274
N

8 minutes ago
L

lchenbarnardosNewcomer
asked in eSignature
Document Decline Reasons - visible for everyone?


When a signer “declines to sign”, other recipients are sent a notification that
is has been declined by someone, but the reason itself is sent only to the
sender. Is there a way to ensure recipients also receive this notification?
Particularly interested as we use powerforms, meaning the sender can be a
generic user and not the true “sender” Thanks

0
141
N

19 minutes ago
N

nmagalhaesConversation Starter
asked in eSignature
Corrections to a document


Hello. I viewed the video related to the ‘Correction’ feature. However, this
seems to be referencing corrections to the envelope such as modifying the
recipients, add new fields, add additional files. Is there a way to make
corrections to the values within the field. For example. The document is sent
for signature, the person responsible for reviewing and signing off sees an
error, e.g. an incorrect amount value has been entered into a field. What is the
process that would allow this type of correction to be made without having to
VOID the entire envelope and start all over again. Thank you, Nancy

0
1469
C

1 hour ago
D

DüsseldorfNewcomer
asked in eSignature
Restrict adding fields to template while permission to change recipients and
fill out fields


Hi! How can I revoke senders' permission to add standard fields to the document
in an assigned template, but still give them permission to adjust the recipient
list or to add contact details and fill in predefined fields in the document.
With the settings “Template Usage Options ” i am not able to do that. Is there
another way?

0
72
D

1 hour ago
S

sokinlegalObserver
asked in eSignature
How to make any link inside document clickable at the time of signing?


I am sending a document using a DocuSign template and template ID. I need to
include a clickable link, such as a Privacy Policy, in the document. I have
added the link in the document, but it is not clickable while the signer is
reviewing and signing the document. The link only becomes clickable after the
document is signed and completed. How can I make the hyperlink clickable during
the signing process itself?

0
40
S

4 hours ago
M

Mounika GangalaNew Voice
asked in eSignature
Account Admin Access


Hi, I have an Org admin privilege and I’m trying to add myself as an account
admin for couple of accounts underneath the Org, but I couldn’t find the DS
admin option in eSignature. is it because only an account admin with ‘DS admin’
privilege can grant me access? Thanks, Mounika

0
152
M

14 hours ago
C

CdgrosseNewcomer
asked in eSignature
chromebook


Should DocuSign work on a Chromebook? I can sign documents that are emailed to
me, but I cannot log into my account. It says an error has occurred, Make sure
your connection is stable and try again. My connection is definitely stable.

0
253
D

14 hours ago
J

JuanitaLGNewcomer
asked in eSignature
Void Envelope as an admin?


As an administrator, can I void envelopes sent by my users?

1
843
J

14 hours ago
A

AOANewcomer
asked in eSignature
Ability to customize the email message or private note for a PowerForm


I’m currently using a Powerform for exception handling for procurement (users
are to complete the powerform if they will be waiving the procurement
competitive bid process). Our users are asking if there is a way to included
custom wording in each email message when it goes out for signature, specific to
the waiver request. It doesn’t appear that can be done, nor can private messages
be included to the signatory. Can someone advise of any workarounds or
alternatives?

0
30
A

15 hours ago
R

remakerNewcomer
asked in eSignature
Signed documents not in my free account.


How do I find documents that others have sent me that I have signed? It seems
like my email may be associated to multiple accounts. The account that I can log
in to, 29922419, is NOT receiving documents that I signed related to that
associated email address. How can I make sure that 3rd party docusign agreements
sent to my email get associated to my active account? And can I archive other
signed docs into that account if I have the security keys for them? I can reach
\old documents from my email links but I would like them all collected in my
account.

0
5512
R

16 hours ago
B

BlaineNewcomer
asked in eSignature
email issue


My issue is that a client’s DocuSign requests are rejected as “The email account
that you tried to reach does not exist,” but regular emails to the same address
go through. Not sure why the DocuSign emails are being flagged as “wrong
address.”

0
164
B

17 hours ago
X

Xenna.cbNewcomer
asked in eSignature
Signing: choosing to sign one of two options.


For the following section, the Institutional Certification needs to be an
either/or. If they complete the first box and sign, they do not need to complete
the second box and sign. How do I create sign one of the two options?

1
642
C

17 hours ago
E

EnhanceCCMNewcomer
asked in eSignature
Signer getting an error message


I sent out a document for a number of signers to execute with their signatures -
one of the signers is receiving a “not all tags are closed” error message and is
not able to sign the document. Any ideas as to the cause and how to solve?
Urgent situation. Thanks!

0
102
C

17 hours ago
D

dsmith1Newcomer
asked in eSignature
How to Send from Generic ID


I need to send the same form to thousands of people. In test, the form sends for
with my email id as the sender. How can I change the final version so that it
replaces my email with a generic company id?

0
31
C

17 hours ago
M

mr1Troubleshooter
asked in eSignature
Left menu settings


Hello All: Is there any way to change the settings on the left menu? (the one
that begins: ‘Start’ , ‘Shared Access’, ‘Envelopes’...) I’d prefer that it
remain fully open - so I don’t have to keep clicking “show more” whenever I
refresh/move to another page. The two categories I use most are “Completed” and
“Waiting for Others” - which means extra clicks to get to “Waiting for Others”.
thanks mr1

0
143
N

19 hours ago
N

NikitaTestObserver
posted in eSignature
Docusign Sender

Hi Team, why its always showing account owner name instead of sender when sender
sent document for signature in docusign?

0
10
N

19 hours ago
M

MThornicroftNewcomer
asked in eSignature
Bulk Send - Line break / carriage return in CSV


Hi All, Is it possible at all to have a line break, e.g. \r\n within the CSV for
particular text fields? An example would be a custom field for addresses, so
rather than have: 1 The Close, Best City, BC01 0BC Instead it’s: 1 The CloseBest
CityBC01 0BC I’ve tried a few variations (\r\n, \r, \n, \\n, \\r) but each time
the backslash just escapes the next character and returns whitespace rather than
a line break. I’ve also tried double quotes around the text with an actual new
line but the import process then thinks this is a new row. Thanks,Matt

0
211
C

19 hours ago
S

ssadNewcomer
asked in eSignature
Passport not working to verify identify


Hello, I am having issues getting verified based on my passport. I have tried
many different things from clearing cache, to using wifi vs data, using
different phones, computer combinations. Nothing is working. Here is the history
log that I get. Does anyone have any ideas what else I can suggest the sender to
do to make this work? Thank you. Sam

0
30
S

19 hours ago
H

Hitoshi Nakajima
asked in eSignature
Identification process for qualified electronic signatures that comply with
eIDAS


last year, I went through the Identification process where the signatory
presented his passport to a DocuSign verification officer via webcam, and after
having the officer confirm his identity, he obtained a security code for
qualified electronic signatures via SMS and then executed a qualified electronic
signature.I don’t remember what I should select to go through the same procedure
as last time in the DocuSign’s platform, where the verification officer confirms
the signatory’s identity via webcam. Is this identification procedure no longer
available? On the other hand, when I used the “DocuSign ID Verification for EU
Advanced with Liveness” method of Identity Verification this time, I was able to
proceed to the electronic signature without speaking with the verification
officer via webcam, simply by taking a picture of my passport and a video of my
face. Does an electronic signature in this procedure count as a valid qualified
electronic signature that complies with eIDAS?

0
80
H

19 hours ago
T

terrydhf2024Newcomer
asked in eSignature
Invoices email to me automatically


Hi there, I can’t find a way to get docusign to send our billing invoices to us
monthly by default/automatically? Without me logging in and downloading. How do
I do this?

0
91
C

19 hours ago
J

JinxNewcomer
posted in eSignature
Completed Docusign in account but not me

Logged into my account after some weird emails and I see a completed Docusign in
my account but I didn't sign anything. It's definitely scam but is there any
need to be concerned about someone using my signature?

0
1314
S

21 hours ago
D

DRWNewcomer
asked in eSignature
NOTICE: CHANGES TO INVOICE TAXATION


Hi DocuSign, I received an email from DocuSign Tax Department
<taxid@docusign.com> advising me to update ABN information. I found it weird as
I am pretty sure that I have already provided an ABN when I Sign up with
DocuSign. Please see attached the details of their email and DocuSign IT Team,
please do something about this scam. They are using your name and it’s very
deceptive, they need to stop. If it turns out that this is legit, please let me
know so I can make necessary update to the account.

0
181

21 hours ago
P

Pallavi H PNewcomer
asked in eSignature
witness signing option affecting envelope count?


If we activate witness signing option, does it impact the consumption of
DocuSign envelopes. The document signed by one person, then one envelope is
used. Now that we have a witness and a person signing does this consume 2
envelopes ?

0
81

21 hours ago
A

AdamOCNew Voice
asked in eSignature
Fields always on last page of a template


Hi, I am looking to see if there’s a way to create an envelope template and have
certain fields always on the last page or second to last page of a document
regardless of the amount of pages in the document. Thanks in advance for any
help.

0
154
C

21 hours ago
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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
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FUNCTIONAL COOKIES

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