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Data Protection




 

M1 is proud to be the first telco in Singapore to be awarded the Data Protection
Trustmark (DPTM) Certification by the Infocomm Media Development Authority
(IMDA) of Singapore.

Through this DPTM certification, it demonstrates M1’s commitment to protect
customers’ privacy and assure customers of the sound and accountable data
protection practices that M1 has put in place, to boost customers’ confidence on
how data are collected, used and disclosed at M1.

RESPECTING YOUR CHOICE

 

Your privacy matters, and M1 respects that. We treat your personal information
with the utmost care and adopt strict practices to protect your privacy. The way
we carry out this responsibility is defined in the M1 Data Protection Policy,
which describes how M1 subscribes to the principles and requirements of the
Personal Data Protection Act 2012 (PDPA).

Personal Data refers to any information about you from which you can be
identified. Examples include your personal particulars, billing and payment
details, and other information about your use of our network, products, services
or websites.

Depending on the M1 services which you subscribe to, we may collect and use your
personal data for purposes that include:

 * Verifying your identity, and processing orders and applications for services
 * Billing and other credit-related activities
 * Managing and improving our business and operations to serve you better
 * Providing customer-care and account management functions
 * Complying with legal and regulatory requirements
   
   

We will not share your personal data with other parties without your consent,
unless required by law.

Should you have any enquiry relating to your Personal Data, you can write to us
at dpo@m1.com.sg.

RESPECTING YOUR PRIVACY

From 2 January 2014, the Do Not Call (DNC) provisions of the PDPA take effect.
Broadly, they prohibit organisations from sending marketing messages (via voice
calls, SMS or fax messages) to Singapore telephone numbers registered with the
national DNC Registry.

M1 will abide by the DNC provisions. We will refrain from sending you such
marketing messages if you have registered your Singapore telephone number on the
relevant DNC registry, unless we are allowed to do so under DNC provisions,
applicable laws and regulations. In addition to our rights under such
provisions, laws and regulations, do note that if you have given us consent to
send you marketing messages, we may continue sending you marketing messages
until you withdraw your consent to us.

To ensure that you do not miss out on any benefits or important information
relevant to your M1 subscription, simply opt in to receive such messages. That
way, you can stay posted on the latest offers, exclusive rewards, re-contract
status, device launches, and much more. Please visit
https://shop.m1.com.sg/communication-preferences to update your marketing
communication preferences.

More information about the PDPA and DNC regulations is available from the
Personal Data Protection Commission's website. You may also refer to our Data
Protection Policy at https://www.m1.com.sg/DataProtectionPolicy2021 for the
latest updates.

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MOBILE

 * SIM only Plan
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 * Add-ons & Services
 * Special Benefits

HOME BROADBAND

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 * Devices
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TRAVEL

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 * Tourist SIM

DIGITAL SERVICES

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 * Finance
 * Utilities
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DEALS

 * Mobile
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 * Others

MY ACCOUNT

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ABOUT US

 * Media Centre
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 * Careers
 * Blog

SUPPORT

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 * Terms and Conditions
 * Data Protection Policy
 * User Guides
 * Contact Us
 * Contractor’s information
 * Security Alerts


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