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Fieldwork
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 * Digital Transformation
 * Secure Hybrid Work
 * Productivity & Engagement
 * More





HOW TO CREATE A TRULY STELLAR WORKPLACE EXPERIENCE, FROM 5 INDUSTRY EXPERTS



Workers want more. From intuitive digital tools to dynamic company culture,
today's employees are attracted to companies that do more than feed their bank
accounts.

ARTICLE | 4m read
June 29, 2020

Share this page
 * Facebook
 * Twitter
 * LinkedIn
 * Email



Even as a pandemic upends what it means to be “at work,” organizations have a
critical role to play in shaping a stellar workplace experience.

So, where to start?

We talked to five industry leaders to learn helpful tips and insights. In
conjunction with Quartz, we also unearthed thought-provoking data that—at a
moment when the very idea of a centralized workplace is being rethought—can help
light a path through a disorienting time.
 



--------------------------------------------------------------------------------


PRODUCTIVITY HAS NOTHING TO DO WITH BEING AT WORK

Jason Fried, CEO, Basecamp



Basecamp offers employees unlimited work-from-home, a capped 40-hour work week,
a four-day summer work week and a 30-day sabbatical every three years. Crazy—or
crazy effective? Nearly 60% of Basecamp employees have been there at least four
years. What happens when you allow employees more time and mental space away
from work?


WE DON’T DO CATERED DINNERS AND WE DON'T WANT A FANCY CAMPUS. THOSE ARE CREATED
TO KEEP YOU AT WORK… A REAL BENEFIT GETS YOU AWAY FROM WORK.

Jason Fried
CEO
Basecamp

1.2
Number of uninterrupted productive working hours



--------------------------------------------------------------------------------


CREATIVITY’S BIGGEST ENEMY? DISTRACTION.

Dr. Tara Swart, neuroscientist and Sloan lecturer, M.I.T.

All business leaders want a creative, engaged workforce. Research shows that the
most creative companies tend to also be the most financially successful. It
turns out that mindfulness—the practice of overcoming distraction—can be a key
to unlocking creativity.

 * “Your brain has different pathways for logical thinking, creative
   brainstorming and emotional intelligence. When doing a specific type of
   thinking, your brain transports blood to that pathway. But as soon as you get
   distracted, the blood flow becomes diffuse.” — Dr. Tara Swart
 * Let employees work remotely. “Using biometric sensors, I researched stress
   levels of one organization. It was striking how everyone was much less
   stressed and distracted when they worked from home for a day,” says Dr.
   Swart.
 * “A 2010 study of U.S. Marines showed that those who did 12 minutes of
   mindfulness meditation per day had increased mental resilience on the
   battlefield compared to those who did less than 12 or none,” says Dr. Swart.




--------------------------------------------------------------------------------


TOP-DOWN DOESN’T ALWAYS FLY WITH A REMOTE WORKFORCE.

Alex Le , VP of Product and Community, Reddit

The workplace has been virtualized. The break room is now a chat room. In a
largely distributed and digital workforce, how should leaders approach
implementing top-down initiatives?

Tips:

 * Lower the stakes by setting up a beta test.
 * Find champions within, then communicate and collaborate with them.
 * Field user feedback and sow the impact of that feedback.
   
   

IF YOUR COMPANY HAS AN INTERNAL CHAMPION WHO WANTED TO SHAPE COMPANY CULTURE—AND
THAT CHAMPION IS EMPOWERED TO BE THE FACE OF THAT CHANGE, TO DELIVER THE
MESSAGE, AND TO FIND A WAY TO MAKE IT HAPPEN—THEN IT IS MUCH MORE LIKELY TO
SUCCEED

Alex Le
VP of Product and Community
Reddit




--------------------------------------------------------------------------------


OPENNESS SHOULD BE OPTIONAL.

Benjamin Pardo, Design Director, Knoll

In the 1990s, hoping that a loosely unstructured, airy layout would spark
collaboration and serendipity, a few Silicon Valley companies introduced open
office arrangements. The concept didn’t take. This cautionary tale is especially
relevant as organizations consider how—or even if—to head back to the office.

 * In 2013 the Journal of Environmental Psychology published several studies on
   open office design. Authors found that open office design doesn't work
   because privacy and productivity suffer.
 * Today’s office worker may be distracted every three minutes, and will spend
   on average 23 minutes getting back on task.

IN ANY SORT OF STATIC LAYOUT, YOU HAVE PRIVACY TRADEOFFS. TOO MUCH. TOO LITTLE.
THE OFFICE SPACE SHOULD BE A CONTINUUM OF VARIOUS ENVIRONMENTS THAT GIVE THE
INDIVIDUAL OPTIMALITY, SO THAT CAN MAXIMIZE THEIR CAPABILITY TO GET WORK DONE.

Benjamin Pardo
Design Director
Knoll




--------------------------------------------------------------------------------


UPSKILLING IS YOUR NEXT BIG INVESTMENT.

Aaron Ignan, Founder, The Ready

If nothing else, the past 140 years of innovation have shown that technology
helped create countless more jobs than it destroyed. That’s not to say
workforces shouldn’t evolve as tech advances. That’s why employers currently
investing in upskilling their workers will always be ahead of the curve.

 * “Researchers have concluded that non-routine skills—anything that does not
   conform to checklists and rules—is far less likely to be automated in years
   to come. Drones can water vines but they can’t run a winery.” — Aaron Ignan
 * Microsoft partnered with General Assembly to train 15,000 workers in growing
   fields like machine learning and data science. Amazon is spending $700M on
   retraining its U.S. workforce. At Google, where did STEM rank in the list of
   useful skills? Eighth. The top seven were actually soft skills.
 * “Systems run on social coordination. They run on relationships. If you suck
   at relationships, you’re going to suck at the future of work.” — Aaron Ignan
 * Soft skills to cultivate:
   * Adaptability
   * Communication
   * Stress management
   * Optimism
   * Creative thinking
   * Initiative
     





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