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Continuous Product Design

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   Enterprise guide to Session Replay



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Continuous Product Design

Platform
 * Why Quantum Metric
 * Uncover customer friction
 * Optimize key experiences
 * Activate real-time data
 * Performance & overhead
 * Data privacy & security
 * FAQ

 * Session replay
 * Experience alerts
 * Mobile app analytics
 * Journeys
 * Page analytics
 * Performance monitoring
 * Data capture & visualization

 * Watch all

Industries
 * Customer stories
 * Continuous learning
 * Partner ecosystem

 * Retail
 * Financial services
 * Travel
 * Telecom
 * Gaming

 * Product
 * IT Ops
 * Service & Support
 * Analytics
 * CX/VoC
 * Marketing

Resources
 * Contact us
 * Our story
 * Careers
 * Press

 * Blog
 * Resource library
 * Events
 * Live demos
 * Glossary

 * Enterprise guide to Session Replay


NEVER LOSE SITE OF YOUR CUSTOMER.

Quantum Metric gives you the empathy and experience data you need to put people
at the heart of your products.

Watch a demo
Understand customer behavior.
Prioritize with confidence.
Save time with automation.

Quantum Metric gives you the empathy and experience data you need to put people
at the heart of your products.

Watch a demo



TRADE ABSTRACT ANALYTICS FOR ACTUAL ANSWERS.


FIND AND RESOLVE.


DISCOVER AND OPTIMIZE.

Machine learning helps you automate the identification of technical issues and
confusing user experiences in real time.

Learn more


Empathize with your customer and easily resolve issues with detailed session
replay.

Learn more


Powerful UX analysis that is easy to use and draw insights from, even if you are
just browsing your site.

Learn more


Marry qualitative and quantitative data in one platform so teams can make
data-backed design decisions.

Learn more



OUR CUSTOMER’S SUCCESS IS OUR SUCCESS.

> “Quantum Metric has helped lululemon systematically chip away at checkout
> errors, which has had a multi-tens of millions of dollars in revenue impact.”

Danny Ryder, Chief Digital Officer Watch the video


Checkout errors.

Time spent identifying issues.

> “One of the challenges with traditional analytics is that you have to
> prescribe what you want to measure. Often it's what you are not looking at
> that is what holds you back. That is where Quantum Metric’s machine learning
> has been a big game changer for us.”

Dylan Jacques, Technology Director Watch the video

57%

Increase in conversions.

17%

Improvement in page speed.

> “Quantum Metric’s platform has given me the ability to quantify friction on
> the fly. In the past, this would have taken hours or longer.”

Michael Petermann, Managing Director


Organizational agility.

Hours spent on impact analysis.

> “Quantum Metric provides a single source of truth around our customers'
> experience. All stakeholders can easily see and understand the impact of a
> problem and agree on solutions. Using Quantum Metric has genuinely brought our
> technology and business teams closer together.”

Steven Teo, Head of Innovations and Digital Controls Read the story

50%

Reduction in time to identify issues.

Time spent manually tagging.




ONE FOCUS WINS CUSTOMERS.

Founded on the collective advantage of speed, collaboration, and
customer-centricity, the Continuous Product Design (CPD) methodology constantly
assesses the value of product opportunities so you stop wasting time on the
wrong ones and start prioritizing the right ones.

Learn more about CPD


TRUSTED BY ENTERPRISES. LOVED BY PEOPLE.

Watch a product tour.

Get started now

98%

customer retention rate.

29%

of world's internet users.


PEOPLE ARE AT THE HEART OF EVERYTHING WE DO.

Just as with our product, people are the heartbeat of our organization. We’re
entrepreneurs and experts, thought leaders and provokers. We’re mentors, makers,
movers, shakers and teammates. But most importantly of all, we’re human.

Meet the team



RESOURCES

blog


DATA IS MISSING A HEART: WHY WE NEED QUANTIFIED EMPATHY.

Read more

report


ALIGNING YOUR ENTIRE ORGANIZATION AROUND THE CUSTOMER.

Download now

ebook


WHAT IS CONTINUOUS PRODUCT DESIGN?

Watch now

case-study


HOW VISTA IS BUILDING GLOBAL CUSTOMER CENTRICITY.

Read now

© Quantum Metric, Inc. All rights reserved.

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