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https://www.lloydsbank.com/business/help-and-support/account-management/make-a-complaint.html?elqTrackId=bb9a10c2be25404293...
Submission: On December 03 via api from RU — Scanned from DE
Submission: On December 03 via api from RU — Scanned from DE
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</form>Text Content
* Accessibility statement [Accesskey '0'] Go to Accessibility statement
* Skip to Content [Accesskey 'S'] Skip to main content
* Skip to site Navigation [Accesskey 'N'] Go to Navigation
* Go to Home page [Accesskey '1'] Go to Home page
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* Personal
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* Help and support
Supporting your banking needs
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HELP AND SUPPORT
* VIEW ALL HELP & SUPPORT
VIEW ALL HELP & SUPPORT
HELP AND SUPPORT
* ACCOUNT MANAGEMENT
ACCOUNT MANAGEMENT
* Make changes on your business accounts
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HELP AND SUPPORT
* ONLINE BANKING
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* Accounts and savings
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ACCOUNTS AND SAVINGS
* BUSINESS ACCOUNTS
BUSINESS ACCOUNTS
* Apply for a Business Account
* Business Account for Start-ups and Small businesses
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ACCOUNTS AND SAVINGS
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* MAKE A PAYMENT
MAKE A PAYMENT
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VIEW ALL PRODUCTS AND SERVICES
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SAVINGS STRATEGY TOOL
* Borrowing
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BORROWING
* BUSINESS LOANS
BUSINESS LOANS
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* Government-backed loans
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* CARDS
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* Card solutions (£3m+ turnover)
* ASSET FINANCE
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* INVOICE FINANCE
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VIEW ALL BORROWING OPTIONS
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* * How to get a business loan
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INTERNATIONAL TRADE
* INTERNATIONAL & DOMESTIC TRADE
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Find the right cover
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INSURANCE
* BUSINESS INSURANCE
BUSINESS INSURANCE
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* Business Insurance guides
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* PUBLIC LIABILITY INSURANCE
Help protect your business from legal fees and compensation costs if a
customer, client or other third party makes a claim against you.
Get a quote
* Business guidance
Start-up, manage and grow
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BUSINESS GUIDANCE
* START YOUR BUSINESS
START YOUR BUSINESS
* Financing a startup
* Open a business bank account
BUSINESS GUIDANCE
* MANAGE YOUR BUSINESS
MANAGE YOUR BUSINESS
* Employment law
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* GOOD THINGS ARE HAPPENING IN BRITISH BUSINESS
Find out how some of our customers have evolved their businesses in
innovative ways.
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* Corporate solutions
For corporates & institutions
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CORPORATE SOLUTIONS
* VIEW ALL CORPORATE SOLUTIONS
VIEW ALL CORPORATE SOLUTIONS
* Sustainability
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*
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* Home
* ...
* Help and Support
* Account Management
* Make a complaint
* In this section
* Online Banking
* Account Management
* Making Payments
* Security and Fraud
* Cards
More
*
MAKE A COMPLAINT
We are committed to providing products and services of the very highest
quality.
If we haven't lived up to your expectations in any way, we'd like to know so we
can put things right for you.
STEPS TO TAKE
We'll guide you through it.
* FIND OUT HOW TO MAKE A COMPLAINT EXPANDABLE SECTION
* INAPPROPRIATE BEHAVIOUR EXPANDABLE SECTION
We don't stand for inappropriate behaviour at Lloyds Bank. This applies
equally to colleagues, customers, clients and suppliers. It includes:
* actions.
* things that are said.
* things that are written down.
Any behaviour that has a negative impact on you is inappropriate. It doesn't
have to be intentional, overt or abusive.
If you witness such behaviour from one of our colleagues, please report it.
You can do this by raising a complaint.
We're also asking our colleagues to report any inappropriate behaviour they
witness while doing their jobs.
Find out more about our inclusion and diversity policies
* My business turnover is under £25m.
Find out how to make a complaint
* My business turnover is over £25m.
Find out how to make a complaint
* I want to make a complaint about Cardnet.
Raising a complaint to Cardnet
WAS THIS PAGE HELPFUL?
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IMPORTANT LEGAL INFORMATION
Calls may be monitored or recorded in case we need to check we have carried out
your instructions correctly and to help improve our quality of service.
Lloyds and Lloyds Bank are trading names of Lloyds Bank plc, Bank of Scotland
plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets
Wertpapierhandelsbank GmbH.
The products and services outlined on this site may be offered by legal entities
from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank
Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are
separate legal entities within the Lloyds Banking Group.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN.
Registered in England and Wales no. 2065. Bank of Scotland plc. Registered
Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London
EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority under registration number 119278, 169628
and 763256 respectively.
Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned
subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets
Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6,
60313 Frankfurt, Germany. The company is registered with the Amtsgericht
Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets
Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für
Finanzdienstleistungsaufsicht.
Eligible deposits with us are protected by the Financial Services Compensation
Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please
note that due to FSCS and FOS eligibility criteria not all business customers
will be covered.
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EXISTING CUSTOMERS EXPANDABLE SECTION EXISTING CUSTOMERS
* Help and support
* Contact us
BANKING WITH US EXPANDABLE SECTION BANKING WITH US
* Find a branch
* Terms and conditions
* Rates and Charges
* Legal and regulatory
ABOUT US EXPANDABLE SECTION ABOUT US
* About Lloyds Bank
* Lloyds Banking Group
* Communities
* Careers
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