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Text Content

Customer Education: make sure you're leading from the front 🏁
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SECURE YOUR SPOT SECURE YOUR SPOT

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Membership

WHAT IS INCLUDED?

All you need to succeed

TEMPLATES & FRAMEWORKS

ONDEMAND VIDEOS

EXCLUSIVE CONTENT

MENTORSHIP PROGRAM

Coming soon!

MEMBERSHIP PLANS

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INDIVIDUAL MEMBERSHIP

TEAM MEMBERSHIP

TAKE A PEEK INSIDE

See what the fuss is about

MEMBERSHIP RELEASE NOTES

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Resources

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CS resources on tap

ARTICLES

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AMAS

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CREATE & CONTRIBUTE

RESEARCH & REPORTS

Industry insights from us

CUSTOMER SUCCESS SALARY SURVEY 2022

The results are in

STATE OF CUSTOMER RETENTION 2022

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STATE OF CUSTOMER SUCCESS 2022

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CUSTOMER SUCCESS AWARDS 2022

Check out the winners

ONES TO WATCH IN 2022

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THE CUSTOMER SUCCESS MANIFESTO

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CUSTOMER SUCCESS: 23 IN 2023

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TOOLS OF CHOICE REPORT

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NEWSLETTERS

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CS SCOOP

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Certification

CUSTOMER SUCCESS COURSES

CUSTOMER SUCCESS LEADERS: FELLOWSHIP

CUSTOMER FEEDBACK CERTIFIED: MASTERS

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Events

DIGITAL

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WHY CS FOLKS 🧡 OUR EVENTS

IN-PERSON

Events all over the world

CS FESTIVAL, LONDON | DECEMBER, 1-2

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CUSTOMER SUCCESS FESTIVAL BOSTON

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CUSTOMER SUCCESS FESTIVAL VOL. 4

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CUSTOMER SUCCESS TOOLS OF CHOICE 2022

Reports

We asked you for the tools that make you tick, and you answered. We wanted this
report to be shaped by the customer success community, for the customer success
community.




WHY HAVE WE WRITTEN THIS REPORT?

The purpose of this report is to provide an objective view of the best tools in
the game highlighted by some of the most renowned CS practitioners. Therefore,
we won't promote anything sub-par and have only recommended the very best.

We realize Google’s SERPs are filled to the brim with variations of the
following questions:

> “What’s the best tool for customer onboarding?”

> “What’s the best tool for segmenting customers?”

> “What software solution(s) would you recommend investing in for a newly-formed
> customer success team?”

And we’re not ones to mince our words – it can be freakin’ overwhelming knowing
what to pick. There are tonnes of options and websites offering you the hottest
tools, but are they actually right for you? This is what we wanted to solve in
our Customer Success Tools of Choice 2022 report.


WHY SHOULD YOU DOWNLOAD THIS REPORT?

This report will act as your ultimate guide to the hottest and most-used tools
on the market. Not only will this be a reflection of the everyday tools elite CS
practitioners use, but it’ll also consider, in parallel, the intricate balance
between technology and the human approach to customer success.

Are you sculpting out your customer success team and want to invest in your
first CS software solution? Or maybe you’re looking to expand your current CS
toolkit? Whatever the reason, this report’s the one for you.

⭐️ Need a tool to segment your customers so you're always reaching the right
audience? We've got you covered.

⛵️ Need to be able to track people's onboarding processes so you can tackle any
issues as soon as they arise? We've got the deets.

⛔️ Want the best way to predict and counteract customer churn? We’ve got the
best recommendations for you.

📝 Wondering if there’s a uniform, seamless way to collate customer feedback and
ensure you’re listening to the customer’s needs? We have just the thing.

In fact, we've got tools that will enhance just about every facet of how you
approach CS.

With this guide, you’ll have the pick of the bunch when it comes to elite
customer success software voted by the CS community. It’ll include an up-to-date
breakdown of the varying prices of each plan, to suit all budgets. All in one
place, for your convenience.

Get it now




DON’T BELIEVE US? SEE FOR YOURSELF. 👇

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GOT A SUGGESTION?

Our directory is by no means exhaustive, and new software solutions crop up all
the time. If you have a ride-or-die tool or have recently started using
something you can’t live without, let us know and we’ll make a note of it and
include it in next year’s report!

Subscribe for free

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December 1-2
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February 27 2023
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The Customer Success Collective is a community of forward-thinking CS
enthusiasts, all rallied around one, shared goal: providing incredible customer
experiences, 24/7.

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newLast chance to come to Boston next week! 👀