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SERVICES



WHAT WE DO


BPO SERVICES

Headquartered out of Mumbai, Computer Etcetera (India) Pvt. Ltd. Is one of the
pioneers in the technology field in India, CEPL is a two decade old company
which has been in the business of Information Technology and creating solutions,
and serving customers pan India. We have been around since the late 90’s where
not only have we seen the advent of Computers into India but also seen the
metamorphosis of how computers and technology have evolved from being sold
offline completely to now having moved largely online with the changing customer
behaviors in the last few years. CEPL was established way back in 2001,
Initially it was in the business of the sales of Computers hardware and
Peripheral Products, in the recent years CEPL has evolved into E-commerce Sales
and over this period of time has grown from strength to strength customer
service.

Pre Sales Appointment Ssetting Customer Service Medical Transcription Telesales
Order Taking Customer Retention Collections Tech Support Complaint Management
Customer Satisfaction Emergency Helpline


PRE-SALES

Whatever service or product your company deals with, our expertise can help keep
your sales team busy. Our representatives can call potential customers and
forward to your sales team only those leads that are interested in your
offering. We can save you time and money by keeping your experienced workforce
focused on what they do best; closing deals.


APPOINTMENT SETTING

Whether your business is a healthcare provider, a wellness chain or a
professional service provider we can enable your business to capture, track and
nurture every caller or lead or account that we connect with. The service has
enabled multiple businesses to harness the highest RoI for their marketing
spends.


CUSTOMER SERVICE

Our team is trained to handle different types of customer support situations. We
implement patience, cognizance and ingeniousness to ascertain customer
contentment. We also stay in tune with the evolving communication systems
thereby leveraging technology to service customers on multiple platforms such as
Social Media, Messaging Apps, Email, Web chat and Calls.


MEDICAL TRANSCRIPTION

We provide medical transcription, medical coding and auto speech recognition
services for you to deliver patient care with ease. Our trained resources and
operating model are defined to deliver your clinical documentation directly into
your EHR system seamlessly.


TELESALES

A customer centric business needs a deep knowhow of evolving consumer markets.
With our core expertise in telemarketing we have evolved cost efficacious models
of mass sales to enhance your company's bottom-line. These models implemented by
our expert telemarketing team can reduce the cost of new customer acquisition by
over 50%.


ORDER TAKING

Dynamic businesses like eCommerce, F&B, Hospitality among others need
understanding of the domain to be able to deal with daily, weekly and seasonal
variations along with expertise in devising cost effective strategy but with a
customer centric approach. The team at Altius uses six sigma methodologies to
achieve and constantly evolve your process efficacies.


CUSTOMER RETENTION

We manage your ongoing customer engagement for brick & mortar businesses to
build ever lasting relationships. We also manage customer outreach through
outbound campaigns for customers who abandoned their purchase / life-cycle and
try to recover them for you.


COLLECTIONS

Our collection team follows the highest standards in the industry and complies
with FDCPA and other guidelines. We work through different methods using
auto-dialers, emails and phones to reach out to customers and maximise dues
recovery. Whether it is annual membership or monthly subscription we manage it
all through our Collections service.


TECH SUPPORT

The most insignificant details of technology right from configuration to
evaluation of patch level upgrades need expert assistance, being a technology
driven organisation we have handled first level resolutions to second level
database support to third level embedded testing scenarios. We offer end-to-end
tech support for all technology solutions.


COMPLAINT MANAGEMENT

We approach customer complaints with empathy. We believe that they represent an
opportunity to improve service and meet their expectations. Our team addresses
complaints and efficiently transforms them into customer gratification. Our team
& operating models have helped businesses resolve almost all of their customer’s
concerns.


CUSTOMER SATISFACTION

We understand the value of customer feedback in order to improve services and
enhance business. Allow us to design a comprehensive but tested satisfaction
indexing model that will not only help you capture the data from customers
through Emails, SMS or Phone Calls but will also present that data to you with a
thorough statistical analysis and a plan of action.


EMERGENCY HELPLINE

We provide / transition emergency helplines manned by our team 24X7 and 365 days
of the year. The agents that are used in these profiles are especially trained
on how to cope under pressure and stressful environments where they need to
think on their feet and provide quick resolutions or take actions.


ABOUT US

Altius started its operations in early 2002 as consultants and has rapidly grown
into a diversified company with zealous experts from various sectors catering to
our Clients transformation. We handle customer lifecycle management through our
Digital Marketing, Information Technology & Business Process units. We help
brick & mortar businesses go digital, electronic businesses build robust
practices and all businesses to enable their customers, employees and business
partners through our digital & technology products. Headquartered in Mumbai and
operating out of multiple delivery centers across the globe, we are one of
India’s most promising IT/ITeS player handling in excess of a million
transactions every day through our offerings.

We are one of the few customer life-cycle management companies in India that has
been built on the pillars of rich experience attained by servicing multiple
domains. Our clientele encompasses; Healthtech, FMCG, Fintech, Wellness, Edtech,
Real Estate, Ecommerce, F&B, Technology, Media and many more. We are servicing
businesses of all sizes; Fortune 500 to Global Corporations to Large Corporates
to Unicorns to SMEs to Nacent Start-ups.

With two decades of experience in managing customer life-cycles; we expertly
steer our clients through their transformation, empower businesses with nimble
solutions that offer scale and deliver unprecedented levels of performance
through our partnership driven approach.

The growth of Altius is spurred by the spirit of individuals who zeal for
keeping us ahead of the rest, and constantly rise to the challenges.



FOUNDERS



PEOPLE WHO STARTED IT


AKIL MAHIMWALA

CO FOUNDER & CEO

As the Co-Founder and CEO at Altius, Akil’s mantra is a people built, technology
enabled, and result delivered organization. For nearly two decades Akil has
consistently challenged and improvised the technological breakthroughs at Altius
and while setting up some of the leading contact centers in India on a
Build-Operate-Transfer model. He drives the spirit of innovation and
collaboration within the organization taking it to greater heights year after
year. He loves to travel and follows football regularly.


NABIL MAHIMWALA

CO FOUNDER & COO

Nabil is an inherently ambitious entrepreneur with ideation and problem solving
as an integral part of his thought process. He is passionately changing the way
people perceive Customer Experience by providing customer delight in all aspects
of customer life-cycle for close to two decades. He is a compelling and
charismatic communicator who cares deeply about people development, teams, and
the individuals who make up Altius. Nabil loves solving puzzles and is an avid
nature photographer.



OUR AFFILIATES



OUR PARTNERS



Our Contact

Email:info@citiusbpo.com

Services

 * BPO Services
 * IT Services
 * Digital Services

Our Location

 * Mumbai: K-104 Tower No. 06,
                      International Infotech Park,
                      Vashi Navi Mumbai - 400705.
 * Nagpur: 3rd Floor, Block - B,
                      Central Facility Building,
                      Mihan SEZ, Nagpur - 441108.



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