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 1. Home
 2. Fraud Awareness


PAYMENT FRAUD AWARENESS – DIGITAL, CYBER, AND UPI

Discover essential tips for cyber security awareness, UPI fraud prevention, and
digital wallet fraud awareness to secure your online transactions.

Download Now
Fraud Awareness
Download Now
 * Overview
 * Bajaj Pay UPI
 * Bajaj Pay Wallet
 * Raise A Request



‌
‌

 * Download Wallet

 * Bills & Payments

 * Pay UPI Payment

 * Raise A Dispute

In the digital age, vigilance is key when making online payments. Fraudsters
exploit vulnerabilities, from phishing emails to fake websites, aiming to steal
financial data. Prioritise secure, reputable platforms and verify site
authenticity by checking for secure connections, authentic logos, and domain
spelling. Avoid sharing sensitive information via email or pop-up requests.
Implement two-factor authentication for added security. Regularly monitor bank
statements for irregularities and promptly report any suspicious activity.
Educate yourself on common scams and stay updated on security measures. By
staying vigilant, verifying sources, and being cautious, you can safeguard
yourself against online payment fraud.



CYBER SECURITY AWARENESS

The internet has opened doors to various possibilities – especially in the
financial sector. You can make online payments, apply for loans, and buy goods
online. However, not all websites are reliable, and not every link is verified
or safe to open. Cyber security attacks can compromise your personal
information, and you may lose your savings after falling prey to a fraudster’s
trickery.




Therefore, cyber awareness and cyber vigilance are paramount. Here are a few dos
and don’ts that you must know to avoid scams and fraudulent online behaviour.


DOS TO PREVENT CYBER ATTACKS

 * Verify the loan offers from any bank or NBFC by visiting the institution’s
   nearest branch.
 * Contact the official or registered customer helpline number. For instance,
   you can contact Bajaj Finserv customer care helpline – +91-8698010101 – if
   you have any queries.
 * Ensure that you are engaging with verified pages on social media platforms,
   represented by the blue tick.
 * Be extra cautious while answering calls from unverified sources, as they may
   trick you into revealing your details.
 * Ensure that you access safe websites, which always begin with ‘HTTPS’.
 * Inform about cybersecurity-related incidents by calling the toll-free number
   ‘1930’ and talking to the national cybercrime portal.


DON’TS TO PREVENT CYBER ATTACKS

 * Do not entertain scammers who persuade you to reveal personal information or
   download unreliable applications.
 * Do not click on dubious links that will redirect you to another website.
 * Do not open malicious links sent through SMS or e-mail.
 * Do not respond to e-mails from unknown people or companies, especially if
   they carry an attachment. Report about any suspicious e-mails to Bajaj
   Finance Limited.
 * Do not share OTP, passwords, debit/ credit card details, mobile numbers etc.,
   with anyone.

Read More Read Less


UPI FRAUD AWARENESS

The Unified Payments Interface (UPI) is a simple and effective solution that
allows financial transactions on the go. It lets you connect multiple bank
accounts with one mobile application. You can send and receive money by knowing
the UPI ID and the PIN. While it has enhanced user convenience, UPI frauds in
India have increased exponentially over the last few years.




Therefore, you need to be aware of the various methods employed by fraudsters to
execute UPI scams. Remember the dos and don’ts as you pay your bills on
the Bajaj Finserv BBPS platform – or undertake transactions elsewhere.


DOS TO AVOID UPI FRAUDS:

 * Keep your UPI PIN private.
 * Enter the UPI PIN when prompted by the transaction screen only.
 * Set a UPI PIN that is complex and difficult to guess.
 * Protect your smartphone with stringent security features like face ID,
   pattern lock or PIN.
 * Perform transactions using your UPI ID and PIN when you have a stable and
   secure internet connection.
 * If you suspect any suspicious activity, then contact your bank and reset the
   UPI PIN without delay.
 * Keep tabs on your expenses and the messages received via SMS.


DON’TS TO AVOID UPI SCAMS:

 * Do not share your UPI PIN with anyone.
 * Do not provide your UPI PIN while receiving money, as it does not require any
   PIN.
 * Do not click on any unknown payment request.
 * No Bajaj Finserv employee will call and ask you for the UPI PIN. Do not share
   the PIN with anyone under any circumstance.
 * Do not transfer money without knowing the person.
 * Do not download third-party applications after being instructed by a stranger
   through call, as it may lead to UPI fraud.
 * Do not look for Bajaj Finserv’s customer care number on Google, X (formerly
   known as Twitter), or any other social media platform. Contact us on
   +91-8698010101 or email your query or grievance to wecare@bajajfinserv.in.
   
 * Do not share sensitive personal information on social media.
 * Do not answer calls from unverified sources declaring themselves as Bajaj
   Finserv representatives.

Read More Read Less


DIGITAL WALLET FRAUD AWARENESS

Digital wallets are gradually replacing traditional offline cash payments.
However, you have to be cautious while handling your e-wallet. Digital wallet
fraud is an unfortunate reality and can deprive you of your hard-earned money.



Therefore, it is crucial that you take a few precautionary steps to evade such
fraudulent attempts.


DOS TO STAY CLEAR OF E-WALLET FRAUD:

 * Transfer money to an acquaintance only.
 * Cross-check the payee details before initiating the transaction through the
   digital wallet.
 * Set a strong password and protect your e-wallet from falling into the wrong
   hands.
 * Secure your phone through a face ID, PIN or fingerprint scanner.
 * If you are using the Bajaj Pay Wallet, set a strong login ID and password,
   and reset the password from time to time.
 * Make the payment when you have a secure and trustworthy internet connection.


DON’TS TO PREVENT E-WALLET SCAMS:

 * Do not share your mobile wallet’s login ID, password, PIN or OTP.
 * Do not share or save the digital wallet’s password on third-party websites or
   applications.
 * Do not transfer funds from your e-wallet to an unverified account.
 * Do not share your personal information on any social media application.
 * Do not respond to calls from unverified sources claiming to be your bank’s
   representatives.
 * Do not allow an unknown person on call to convince you to download any
   third-party application.


DIGITAL PAYMENT FRAUDS

Digital payment fraud involves exploiting vulnerabilities in online payment
systems to unlawfully obtain funds or sensitive information.

The types of digital payment fraud are:

 * Account takeover
 * Payment card fraud
 * Identity theft

are common forms of digital payment fraud, each posing significant risks to
users and businesses.
To prevent being falling prey to digital payment fraud follow these methods:

 * Vigilant monitoring of accounts,
 * Strong authentication methods, and
 * Continuous education about fraud tactics

Read More Read Less


PAYMENT GATEWAY AWARENESS

Bajaj Finserv’s BBPS platform allows you to pay bills for various utilities and
services using a credit or debit card, net banking or UPI ID. While accessing
the portal, you should be aware of a few aspects, such as not sharing the OTP
with a third person.



Cyber fraud awareness is crucial even before you make the payment through a
secure gateway.


DOS FOR PAYMENT GATEWAY PREVENTION OF FRAUDS

 * Ensure the safety and security of your debit and credit cards.
 * Inform the bank if your credit or debit card gets stolen or is misplaced.
 * Keep tabs on your transactions and monitor your account closely.
 * Opt for SMS notifications on all transactions done through your account.
 * Transfer money only when connected to a reliable internet connection.


DON’TS TO AVOID PAYMENT GATEWAY FRAUD

 * Do not share confidential information like your card’s number, CVV, card’s
   expiry date, name of the cardholder or ATM PIN with anyone.
 * Do not note down your ATM PIN anywhere.
 * Do not transfer money without confirming the receiver’s identity.
 * Do not delegate the task of handling the bank account or transferring money
   to another person.
 * Do not look for Bajaj Finserv’s customer care helpline number on Google,
   Facebook, X (formerly known as Twitter), or any other social media platform.
   Contact us on +91-8698010101 or e-mail your query or grievance
   to wecare@bajajfinserv.in.
   
 * Do not entrust your details to any stranger on social media platforms.


BENEFITS OF PAYMENT FRAUD AWARENESS

It is very important to be aware of payment frauds and listed are the benefits
to being aware of online fraud:


 * Safeguards financial assets, reducing monetary losses.
 * Maintains customer trust by ensuring secure transactions.
 * Early identification of fraudulent activities for timely intervention.
 * Assists in regulatory compliance and meeting industry standards.
 * Provides insights into emerging fraud patterns.
 * Enables proactive measures against evolving threats.
 * Fosters a secure environment, bolstering confidence in digital transactions.


HOW DOES FRAUD HAPPEN?

Online fraud can happen in several ways, some of which are mentioned below:

 1. Phishing: Fraudsters may send fraudulent emails, messages, or create fake
    websites to lure unsuspecting individuals into divulging their personal and
    financial information.
 2. Scams: Criminals may use fraudulent websites or advertisements to convince
    people to make payments for products that do not exist or may sell
    counterfeit goods to unsuspecting individuals.
    
 3. Identity theft: Fraudsters may obtain personal information from someone
    online to impersonate or steal their identity.
 4. Hacking: Cybercriminals may hack into online accounts, steal sensitive data
    like credit card information or personal identification numbers, and use
    that information for fraudulent purposes.
 5. Malware: Malicious software such as viruses, worms, and Trojan horses can
    compromise systems and devices, allowing cybercriminals to access sensitive
    information, steal data, and control the device remotely.


CONCLUSION

In conclusion, the prevalence of payment fraud in the digital landscape
underscores the critical need for heightened awareness and proactive measures to
safeguard our financial transactions. By educating ourselves about common fraud
tactics, regularly monitoring our accounts, and leveraging the security features
offered by financial institutions, we can fortify our defenses against malicious
actors seeking to exploit digital payment systems.

Read More Read Less



FREQUENTLY ASKED QUESTIONS

What are the 4 steps to protect yourself against fraud?

You must follow these steps to defend yourself from cyber security attacks.

 1. Keep your sensitive information safe. Do not share your ATM PIN, UPI ID,
    card’s CVV, or any OTP with a third person.
 2. Keep your smartphone or any other personal device protected with a strong
    password.
 3. Always verify the authenticity of any website or any person before
    transferring money. Do not click on any link that appears dubious.
 4. If your debit or credit card is stolen or lost, or you notice any suspicious
    activity with your account, contact your bank immediately.

What are the three stages of fraud?

The three stages of fraud commonly referred to as the ‘fraud triangle’ include:

 * Opportunity: It alludes to the situation that allows the fraud to occur. For
   instance, a lack of awareness about cyber security can lead to fraudulent
   activities.
 * Incentive: It refers to the profit the fraudster stands to make from the act.
 * Rationalisation: It refers to the fraudster’s justification of the act.

How do you handle UPI fraud?

In case of UPI fraud, immediately contact your bank and relay the relevant
information without delay.

How can I protect money from UPI fraud?

Protect yourself from UPI frauds in India by following these steps.

 * Do not share your UPI PIN with anyone.
 * Do not disclose the UPI PIN when someone else transfers money to you. You
   will need the UPI PIN only when transferring money from your account to a
   receiver’s.
 * Keep your smartphone and other personal devices protected with the help of
   strong passwords.
 * Do not download/ install the apps shared by unknown person or unknown sources
   as it may be a malicious app that can steal your OTP, sensitive data or take
   remote access of your phone. Only official apps should be downloaded from
   Google Play Store / Appstore.
   

How do frauds happen?

Frauds occur when you share sensitive and confidential information with any
unknown person. The scammers hack into the account and commit the crime. Hence,
cyber awareness is essential, and people should be diligent online. The
fraudsters are usually successful in deceiving people when they are unaware of
the various methods of cyber security hacking.

What is payment fraud prevention?

With the increase in online transactions, payment fraud has also been on the
upswing. You can fall victim to fraudulent transactions without proper payment
fraud awareness. Cybercriminals use phishing, pagejacking, etc., to steal
private information, or cheat netizens through fraudulent transactions. Payment
fraud prevention comprises the various steps that you must take to keep your
data and account information safe. You can protect yourself from such activities
using antivirus software, encrypting transactions, and by updating website
tokens and plug-ins.

How do you detect fraudulent payments?

You can prevent fraudulent activities at the outset by detecting the patterns,
and identifying the people behind the scams. Businesses can check their buyer’s
CVV (Card Verification Value), verify the shipping address and other credentials
to prevent fraud. Furthermore, fraudsters are more likely to deal in large
transactions once they get hold of your personal data. Thus, setting a maximum
expenditure limit on the card, and flagging unallowed transactions can help you
detect – and prevent – payment fraud.

What is an online payment fraud?

Online payment fraud refers to deceptive practices aimed at unlawfully acquiring
financial information or funds during digital transactions. It encompasses
various schemes, including phishing, where fake emails lure users into revealing
sensitive data, and spoofed websites that mimic legitimate platforms to steal
credentials. Other methods involve malware or skimming techniques to capture
payment details. Fraudsters exploit vulnerabilities to siphon funds or make
unauthorised purchases. As technology evolves, so do these fraudulent tactics,
making it crucial for users to remain vigilant, employing security measures like
two-factor authentication and scrutinising transactions.

Why is online payment fraud detection important?

Fraud detection is essential for companies to safeguard their customers’
transactions and accounts by detecting fraud before or as it happens. It is also
important for customers to detect frauds in order to protect their sensitive
information and not lose money to scams or online fraudsters.

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