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UKRAINE LEVERAGES AI AND TECH ALLIANCES FOR REFUGEE SERVICES

Ukraine employs AI for consular services, funding digital transformation amidst
ongoing conflict.
By Diego Laje
May 17, 2024


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Secretary of Defense Lloyd Austin was greeted by U.S. Ambassador to Ukraine
Bridget Brink during his visit to Kyiv in November 2023. Credit: Chad J.
McNeeley, DoD


Ukraine plans to enhance its use of technology to support citizens abroad who
became refugees following the Russian attacks in 2022.

“At the moment, we have a potential demand of 70,000 Ukrainian citizens per one
consular worker,” Anton Demokhin, Ukrainian deputy foreign minister and chief
digital transformation officer at the Ministry of Foreign Affairs, told SIGNAL
Media in an interview.

SIGNAL Media was granted exclusive access as Demokhin toured the United States
in search of key technology partners.

Russia’s invasion resulted in 6.5 million people fleeing Ukraine. Of these, 5.9
million are residing in Europe and about half a million have moved to other
parts of the world, according to United Nations statistics.



This humanitarian crisis has put a strain on consular services, and the
country's response involves forming a coalition with technology giants—such as
leaders in the artificial intelligence sector, smaller niche firms, the U.S.
government and international organizations connected to the United Nations (UN)
ecosystem, including the UN High Commissioner for Refugees and the International
Organization for Migration. Demokhin expects to utilize cutting-edge technology
to enhance services despite the challenges posed by the war-ravaged country.

“Leveraging the power of AI, so that diplomats can actually do more of the ‘fun’
stuff, like actually do their diplomatic work: engaging in face-to-face
communication instead of sitting and typing,” said Demokhin.

The transition includes handling unstructured data, which is common in this type
of work.

“We will be using big tech solutions, starting with readily available tools and
solutions, without having to invest in developing something that may already
exist,” Demokhin explained.

Image

We will be using big tech solutions, starting with readily available tools.
Anton Demokhin
Ukrainian deputy foreign minister

Ukraine has become a world leader in AI and communications at the edge, crucial
skills needed to wage war. Yet, this is a new front that has been overlooked at
an international level and requires funding that will affect the lives of
millions of Ukrainians, as well as the communities hosting these refugees.

“Priority number one is military defense, and that is being covered as much as
possible. At the same time, there are certain funds available internationally
within the concept of international cooperation to foster digital development
and the emergence of the digital economy; so there are funds that may not be
applied to anything military-related or dual-use and that would be supporting
digital transformation programs in Ukraine that do not conflict in any way with
the support related to the war directly,” Demokhin said.

The war has transformed the country and the needs of its population. Creating an
AI-powered consular service presents a challenge for both the technical staff
and those tasked with serving vulnerable citizens worldwide.

“Definitely, it's a cultural change,” Demokhin said.


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