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<div class="htmleditor-text-wrapper "
style="letter-spacing:0.0em;font-family:Lato, 'Myriad Pro', 'Trebuchet MS',
Ubuntu, sans-serif;font-weight:400;font-style:normal;"><font color="#cc0000"
style="font-style: normal; font-size: 16px;" class="module-font-16">Triangle
Rewards™ Program </font><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight:
400;">This page sets out important information about the Triangle Rewards
program (the Program) – the program that rewards you with electronic Canadian
Tire Money when you shop at participating Canadian Tire® stores, on-line
at <a href="canadiantire.ca">canadiantire.ca</a> and at Canadian Tire
gas bars. The Program is made available by Canadian Tire Corporation, Limited
(referred to as </span><b>Canadian Tire</b> or we) on the following terms and
conditions.</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0);"><b>Participating in the Program</b></div><div
style="font-size: 12px; color: rgb(0, 0, 0);">In order to collect and redeem
electronic Canadian Tire Money (<b>eCTM®</b>), you must become a member (<b>a
Member</b>). Membership is open to you if you are an individual, you reside in
Canada and you are of the age of majority in the province in which you
reside. </div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">You can
become a Member by (i) completing the registration process online at
canadiantire.ca (the</span><b> Program Website</b>) or (ii) by downloading the
Program application to your mobile phone or device (the <b>Program App</b>)
which you can receive information on by calling Program customer service at
1-800-226-8473 or by visiting the Program Website, or (iii) by applying for a
credit card issued by Canadian Tire Bank that is designated as being linked to
the Program (a Program Payment Card), or (iv) by calling customer service at
1-800-226-8473 after you have picked up a Triangle Rewards Card in
store.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">If you apply for a Program Credit
Card and are not approved you will still become a Member of the Triangle Rewards
Program if</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">you provided all of the necessary information unless,
at time of application for the Program Credit Card, you were advised
that</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;">you would have to enroll separately in the Triangle Rewards
Program in the event your credit card application was declined or</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">unless we otherwise notify you in writing. </div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><b>Triangle Rewards Cards</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">Each
Member may receive a Triangle Rewards Program card (a Triangle Rewards Card)
that is linked to a Triangle Rewards Account. Your eCTM will be stored in that
account. If you do not receive a </span><b>Triangle Rewards Card</b><span
style="font-weight: 400;"> you will need to use a </span><b>Cardless Method
</b>(see below) when you collect or redeem eCTM. </div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Any Program Credit Cards that are issued to a Member
will also be linked to that Member’s Triangle Rewards Account. If a Member has
multiple Program Credit Cards they cannot be linked to the same Triangle Rewards
Account.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">A Member can request the issuance
of additional Triangle Rewards Cards that have the same account number as that
Member’s Triangle Rewards Account.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Collecting
electronic Canadian Tire Money</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">eCTM can
be collected when you purchase </span><b>Eligible Merchandise</b> (see below) at
participating Canadian Tire stores or on-line at <a
href="canadiantire.ca">canadiantire.ca</a> (or such other web site as may be
designated by Canadian Tire from time to time). eCTM is calculated on the
pretax, purchase amount (or eligible portion thereof) and is rounded to the
nearest cent. To collect eCTM you must present a Triangle Rewards Card (or use a
Cardless Method described below). You can also collect eCTM on that portion of a
purchase charged to a Program Credit Card. The Program Credit Card must be
linked to a Triangle Rewards Account at the time the purchase is made in order
to collect eCTM.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">eCTM can also be
collected when you purchase fuel (gasoline or diesel) at participating Canadian
Tire gas bars and present</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">a Triangle Rewards Card (or use a
Cardless Method described below) and use a qualifying form of tender or if you
pay for the purchase with a Program Credit Card. The amount of eCTM collected on
fuel purchases depends on the number of litres</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">purchased. A
minimum fuel purchase may be required before eCTM can be collected. The rate of
collection may vary from time to time and by location and by type of tender used
for payment so check at your local Canadian Tire gas bar. eCTM can only be
collected at Canadian Tire gas bars on fuel purchases.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">You can also collect eCTM on purchases that you make
at other merchants that are charged to a Program Credit Card. eCTM
that</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;">you collect at other merchants will also be rounded to the
nearest cent.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">The rate at which eCTM
can be collected may vary from time to time and by location and is subject to
change by Canadian Tire</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">without notice. In addition, you may
collect eCTM at a different rate if you pay with a Program Credit Card than you
would if you</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><span style="font-weight: 400;">use a Triangle Rewards Card (or
</span><b>Cardless Method</b>). Please call 1-800-226-8473 for current
rates. </div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">When shopping at
Canadian Tire stores or gas bars, if you forget your Triangle Rewards Card or
choose not to use it, you may still be able to collect eCTM on a qualifying
purchase if you provide the telephone number that you gave when you enrolled as
a Member or you scan at a compatible point of sale device your mobile phone or
other mobile device on which you have downloaded the Program App (each of these
is a </span><b>Cardless Method</b>).</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">Purchases made in a foreign currency with a Program Credit Card are first
converted into Canadian currency (as set out in the cardmember agreement) prior
to calculating the amount of eCTM that you have collected.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">eCTM can only be collected on one Triangle Rewards
Account for each purchase transaction. If you use a Triangle Rewards Card or
Cardless Method, it must be swiped or scanned or your phone number provided, as
the case may be, before you make your purchase. When shopping online at <a
href="canadiantire.ca">canadiantire.ca</a> (or other website as designated by
Canadian Tire), you must enter your Triangle Rewards Account number at check out
to collect eCTM.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Members are also
eligible to collect bonus eCTM, or to collect eCTM at a promotional rate offered
from time to time on the</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">purchase of select items, upon the
occurrence of certain events or as part of a promotion or offer, but unless
otherwise indicated, bonus eCTM or eCTM awarded at a promotional rate is awarded
only once for a transaction.</div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">You cannot use
a Triangle Rewards Card (or Cardless Method) together with a Program Credit
Card. If you charge a purchase to a Program Credit Card, you will only earn eCTM
at the applicable Program Credit Card rate then in effect, even if you also
present</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;">your Triangle Rewards Card (or Cardless Method). However,
if you redeem eCTM to pay for part of a transaction and pay for the balance of
the transaction with a Program Credit Card that is linked to a different
Triangle Rewards Account than the account from which the redemption is
occurring, all eCTM collected in respect of that transaction will be credited to
the Triangle Rewards Account from which redemption is occurring.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">You will not be able to collect eCTM on that portion
of a transaction in respect of which you redeemed eCTM. However, we may, from
time to time and at our discretion, have special offers or promotions that would
allow you to collect eCTM on that portion of a transaction in respect of which
you redeemed eCTM.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">If you use more than
one Program Credit Card to make a purchase (e.g. split the cost between two or
more cards), all eCTM collected on that purchase will be credited only to the
Triangle Rewards Account linked to the first Program Credit Card that is
presented.</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">If you make payment using a
Program Credit Card in combination with some other form of tender, only that
portion of the purchase charged to the Program Credit Card will earn eCTM at the
then applicable Program Credit Card rate. That portion of the purchases made
with the other form of tender may be eligible to earn eCTM at a different
rate.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">Delays may occur in recording eCTM to a
Triangle Rewards Account. You cannot collect paper Canadian Tire Money® and eCTM
on the same transaction.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><b>If you are the holder of a
Program Credit Card and you fail to keep your credit card account in good
standing, any eCTM that you might have collected as a result of
transactions with that Program Credit Card, may, in Canadian Tire’s sole
discretion, be cancelled.</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Eligible
Merchandise</b></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0);"><span style="font-weight: 400;">All merchandise sold at Canadian
Tire stores, or on-line at canadiantire.ca, is </span><b>Eligible
Merchandise</b><u> except the following</u>: gift cards, lottery tickets,
hunting and fishing licences, tire disposal fees, tire taxes, Rug Doctor® rental
charges, refundable deposits, environmental fees, repair charges, delivery or
assembly charges, other store services (other than automobile service),
interstore sales, other store labour (other than labour for automobile repairs),
donations at a discount, house account charges, towing charges, prepaid cards,
phone cards, tobacco products or alcohol, Pit Stop® parts/labour charges,
Canadian Tire Roadside Assistance®memberships that are purchased over the phone
or on-line, premiums for credit card balance insurance or for insurance or
extended warranties on items purchased with a Canadian Tire branded credit card,
premiums for other Canadian Tire branded insurance products, cash advances,
transactions using a convenience cheque, balance transfers and other cash
transactions, any fees charged on a Program Credit Card, payments made to a
Program Credit Card account, the value of any part or item traded-in in
connection with a purchase, any item that we are legally precluded from awarding
eCTM in respect of and such other goods or services as we may determine from
time to time in our sole discretion. In addition, individual Canadian Tire
stores may exclude additional items sold in that store from being Eligible
Merchandise. We reserve the right, at any time without notice, to change
what constitutes Eligible Merchandise.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Redeeming
electronic Canadian Tire Money</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">eCTM can only be
redeemed for merchandise (including applicable taxes) at participating Canadian
Tire stores or at other locations designated by Canadian Tire.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">eCTM cannot be redeemed for alcohol, tobacco, gift
cards, prepaid cards, other stored value cards or products, items that we
designate on the Program Website and those items which the law does not permit
to be purchased this way, or used to make a payment on any Canadian Tire Bank
issued credit cards or on loans or for financial or insurance
products.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">To redeem your eCTM you must
present your Triangle Rewards Card (or Cardless Method) or Program Credit Card
to the cashier with your purchase. Please note that in some Canadian Tire stores
it may not be possible to simply provide your phone number when redeeming eCTM;
presentation of your Triangle Rewards Card or Program Credit Card or scanning of
the Program App may be required instead. eCTM can be used in combination with
paper Canadian Tire Money and/or in combination with any other form of
tender.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">eCTM collected on a purchase
transaction cannot be redeemed on the same transaction.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">You may not redeem eCTM from more than one Triangle
Rewards Account for the same transaction.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">You must have enrolled in the Program, or have activated your Program
Credit Card, in order to redeem eCTM.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>What
Happens When an Item is Returned?</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">If you return an item
for a refund and had received eCTM when you purchased such item, such amount of
eCTM will be deducted from your Triangle Rewards Account.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Merchandise that was purchased either in whole or in
part by redeeming eCTM may not be returned for cash, rather, the connected
Triangle Rewards Account will be credited with the same amount of eCTM used to
make the original purchase.</div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Expiration of Electronic
Canadian Tire Money</b></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">We may expire the eCTM in your Triangle
Rewards Account in the event that there has been a period of inactivity of 18
months or more. For the purposes of this section, “inactivity” means that there
has been neither a transaction in which you have collected eCTM, nor a
transaction in which you have redeemed eCTM during the period in
question.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0);"><b>Termination of Membership and Cancellation of the
Program</b></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Membership may be terminated by Canadian Tire if any
of the following events occur: (A) the Member has failed to comply with any of
these terms and conditions, or Canadian Tire determines that the Member has
abused the Program or has made any misrepresentation or false statement to
Canadian Tire; (B) the Member dies; (C) the Member becomes bankrupt or insolvent
or any bankruptcy or insolvency proceedings are commenced by or against the
Member, (D) the Member is charged with a “designated offence” (as defined in the
Criminal Code (Canada)), (E) the Member’s Program Payment Card is terminated by
Canadian Tire Bank, or (F) Canadian Tire suspects the Member of any fraudulent
activity in connection with the Program or the use of a Program Payment
Card.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">A Member may choose to cancel his or her
membership by written notice sent to the address below or by calling Program
customer service.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><u>Termination or
cancellation of membership in the Program will result in the immediate closing
of the Member’s Triangle Rewards Account and the cancellation of all eCTM in
such Triangle Rewards Account without any compensation or other liability to the
Member. Termination of a Member’s Triangle Rewards Account will also result in
the Member no longer being able to use a Program Payment Card linked to the
Program.</u></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">Canadian Tire may, in its sole
discretion and at any time without prior notice either (i) cancel the Program or
(ii) except if you are a Member residing in Quebec, Ontario or such other
province where prohibited by law, establish a date upon which eCTM will expire
and may no longer be used.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Merging Triangle Rewards
Accounts</b></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">At Canadian Tire’s discretion, Members may be able to
merge their Triangle Rewards Accounts into a single account. That merged account
will bear the Triangle Rewards Account number of one of the accounts being
merged and one Member will be designated as the holder of that account with full
power and authority to deal with the account, including closing it, and will
become the “Member” hereunder. All Members wishing to merge their Triangle
Rewards Accounts will need to consent to the merger and agree on which account
number will be designated as the number for the newly merged Triangle Rewards
Account and who the accountholder will be. All remaining Triangle Rewards
Account numbers will be cancelled and the persons who are not designated as the
accountholder will no longer be Members in the Program.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><b>Donating electronic Canadian Tire Money</b></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">Members may be able to donate their eCTM to select charities or community
groups. Please visit the Program Website for details about donating
eCTM.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0);"><b>Lost or Stolen Triangle Rewards Cards</b></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">If a Triangle Rewards Card is lost, stolen or destroyed, Canadian Tire
will issue a new card on presentation of proper identification, and the balance
in the Member’s Triangle Rewards Account will be transferred to a new Triangle
Rewards Account.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Canadian Tire assumes
no responsibility if eCTM has been used by anyone who presents a lost or stolen
Triangle Rewards Card, Cardless Method or Program Payment Card before Canadian
Tire is notified of such loss or theft.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Partner
Locations</b></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;">We may, from time to time, designate certain
other merchants as locations at which you can collect or redeem eCTM (a
Partner). The names of Partners, the rates at which eCTM can be collected
and redeemed and any items that will not be considered eligible for
collecting eCTM or in respect of which you will not be able to redeem eCTM will
be designated by us and will be posted on the</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Program Website
and may be amended by us from time to time. eCTM that you collect at a Partner
may not be recorded, or, if recorded, may be cancelled or may not be redeemed by
us if that Partner does not provide all necessary information to us, if we
cannot confirm that the eCTM was properly collected, or if that Partner is in
default under its agreement with us respecting the eCTM. If you redeem eCTM at a
Partner we are not responsible for any loss, damage, injury, death or expense as
a result of any item or service you acquired at such Partner.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><b>General</b></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">e-CTM is not exchangeable and cannot be
redeemed for cash or made subject to any security interest. eCTM cannot be
transferred from a Member to any other Member or other person without the
consent of Canadian Tire.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">These terms and
conditions, as amended by Canadian Tire from time to time, constitute the entire
agreement between the Member and Canadian Tir e with respect to eCTM.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">On occasion, Canadian Tire, our various businesses
within the Canadian Tire family of companies and any Partners may communicate
special offers, information and services to Members by email, text message
(standard text messaging and data rates may apply) or other communication
preferences selected by you using the contact information you have provided. Any
Member who does not wish to receive these offers may so indicate on the Program
Website or by calling Program customer service at 1-800-226-8473. Please note
that even if you have opted out of receiving marketing communications, we may
still contact you for the purposes of administering your account and sending you
transactional or operational messages.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">Any waiver by Canadian Tire of any of these terms and conditions at any
time does not mean that Canadian Tire cannot rely on these terms and conditions
at any subsequent time. No delay or omission by Canadian Tire in exercising any
right or remedy hereunder shall operate as waiver thereof or of any other right
or remedy.</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">All Triangle Rewards Cards remain
the sole property of Canadian Tire and, if requested by Canadian Tire, must be
returned to Canadian Tire upon the cancellation of a Member’s membership in the
Program.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">The Member is responsible for
informing Canadian Tire of any change to his or her personal information (e.g.
name, address, email, etc.), by visiting the Program Website or by calling
Program customer service. Canadian Tire reserves the right to terminate a
Member’s participation in the Program or to block a Member’s ability to use the
Member’s eCTM if Canadian Tire has inaccurate or incomplete information
respecting the Member.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Enrolment in
the Program constitutes acceptance of these terms and conditions and each
applicant for membership in the Program consents to the collection and use of
personal information in accordance with the Canadian Tire Privacy Charter, as
amended from time to time. If any provision of these terms and conditions is
invalid or unenforceable, such provision will not affect the validity and
enforceability of any of the remaining terms and conditions. Participants are
responsible for any taxes, duties or other charges associated with their
participation in the Program.</div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Any written
notice to Canadian Tire may be sent by ordinary mail to:</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Triangle Rewards Program</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">PO BOX 2000,
Station Main</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Welland, ON</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">L3B 5S3</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">We may cancel any eCTM that has not been properly
issued or that we believe has been issued due to fraudulent conduct or conduct
that is inconsistent with these terms and conditions or the spirit of the
Program.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-size: 12px; color: rgb(0, 0,
0);"><b style=""><i>For Members resident outside of Quebec only</i></b><span
style="font-style: normal; font-weight: 400;">: Canadian Tire may amend these
terms and conditions at any time without notice. The version of the terms
and conditions that is posted from time to time on the Program Website will
govern the Program.</span></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">These terms and
conditions are governed by the laws of Ontario and the federal laws of Canada
applicable in Ontario.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-size: 12px;
color: rgb(0, 0, 0);"><b style=""><i>For Members resident in Quebec
only</i></b><span style="font-style: normal; font-weight: 400;">: Canadian Tire
may unilaterally amend any of these terms and conditions and, subject to
the following paragraph, the version of the terms and conditions that is posted
from time to time on the Program Website will govern the
Program.</span></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">You will be provided
with written notice of any amendment to these terms and conditions (setting out
the new clause only or the amended clause and how it read formerly and the date
that the amendment will take effect) at least 60 days, but not more than 90
days, before it is to take effect. Upon receipt of the notice, you may choose to
reject the amendment and rescind these terms and conditions.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">These terms and conditions are governed by the laws of
Quebec and the federal laws of Canada applicable in Quebec. It is your express
wish that these Program terms and conditions be written in the English language.
C’est à votre demande expresse que les modalités du Programme sont rédigées en
anglais.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight:
400;">________________________________________________________________________________</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0);"><b>PRIVACY</b></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;">Canadian Tire is committed to protecting the
privacy and security of your personal information. All Canadian Tire companies
have adopted the Canadian Tire Privacy Charter (<a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a>). A list of frequently asked privacy questions (<a
href="https://triangle.canadiantire.ca/en/faq.html">FAQs</a>) is available to
provide you with examples and instances of how your personal information may be
collected, used and disclosed. Our policies and practices have been designed to
comply with the Personal Information Protection and Electronic Documents Act and
provincial private sector privacy acts. Our <a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a> may be amended from time to time. A copy of the most current version
of our <a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a> and our <a
href="https://triangle.canadiantire.ca/en/faq.html">FAQs</a> can be obtained
online at triangle.com or by calling 1-800-226-8473.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">The Privacy Charter describes how we collect, use and
disclose personal information in order to: (i) process and administer your
payment for the purchase of products or services, if you purchase online or use
a debit or credit card for the purchase in one of our stores; (ii) process your
application for a product, provide a service or administer the Canadian Tire
loyalty reward program or other loyalty or preferred customer programs that may
exist from time to time (each a "Loyalty Program"); (iii) better understand your
needs and offer you relevant information, products, services, rewards and
programs, including sending you (and others on your behalf) communications by
way of postal mail, email, facsimile, telephone, text message or other type of
electronic message; (iv) determine your interest and eligibility for, and where
appropriate provide you with, products, services, rewards and programs; (v)
track and analyze your purchases, other transactions, shopping patterns, account
activity, and payment history for marketing analysis purposes or tailoring
promotional offers to you; (vi) track and analyze website use to provide a
better customer experience such as customized offers and advertisements; (vii)
verify your identity and protect against error and fraud; (viii) manage and
assess our risk; (ix) assess and update your credit worthiness on an
ongoing basis; (x) conduct research and analysis (de-identified to the extent
possible); (xi) process, service, analyze and audit your relationship with us,
including collecting any money you owe us; (xii) comply with applicable legal,
regulatory and self-regulatory requirements; (xiii) respond to your questions,
comments or requests to customer service; and (xiv) achieve other purposes as
may, from time to time, be permitted by law.</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">We may provide your personal information to Canadian Tir e affiliates or
to other third party Marketing Partners, including under a Loyalty Program, so
that they can notify you directly of products, services, rewards and special
offers that may be of interest to you. These notices may be given to you by
postal mail, e-mail, facsimile, telephone, text message or other form of
electronic messaging using the contact information that you provide to
us.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0);"><b>By providing your information to Canadian Tire, you
consent to Canadian Tire using your personal information for the uses
described above</b><span style="font-weight: 400;">. Withdrawal of consent to
collect, use and disclose your personal information may restrict our ability to
provide you with some products and services, such as the privileges and
opportunities of being a member of the Loyalty Program. You may always withdraw
or refuse your consent by clicking on the unsubscribe link in our email
communications or by contacting us at 1-800-226-8473. Your request will be
promptly processed but may not be in time to remove you from promotions already
in progress. Please note that even if you have opted out of receiving marketing
communications, we may still contact you for the purposes of administering your
account and sending you transactional or operational emails.</span></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><span style="font-weight: 400;">We do not sell or rent personal
information. We may transfer your personal information to entities outside
Canadian Tire, such as our vendors, suppliers and agents who assist us in
serving you ("</span><b>Service Provider</b>"). Our Service Providers may be
located in or outside of Canada and may be required to disclose your information
under the laws of their jurisdiction. For complete details as to how we collect,
use and disclose your personal information, please see our <a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a> and <a
href="https://triangle.canadiantire.ca/en/faq.html">FAQs</a>.</div></div>
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FREQUENTLY ASKED QUESTIONS
Find answers to all your questions about in-store and online shopping at
Canadian Tire!
* Most Frequently Asked Questions
* Use of Fitment Data in Parts Selectors
* Collecting & Redeeming Canadian Tire Money®
* Triangle™ Mastercard® Customers
* Online Ordering (In-Store Pick Up & Ship to Home)
* View All
* Pricing Policy
* Core Charge
* Environmental Fee
* Bonus/Promo Cards
* eFlyer® Weekly Specials
* Mobile App
* Membership & Account Information
* Triangle™ Mobile App & Triangle Rewards™ Card
* View All
* Store Inventory
* About Triangle Rewards™
* Triangle Rewards™ Terms & Conditions
* About Triangle ID
* View All
MOST FREQUENTLY ASKED QUESTIONS
How do I check the status of my order?
HOW DO I CHECK THE STATUS OF MY ORDER?
Please use your order number to check the status of your order here.
Does Canadian Tire have home delivery service?
DOES CANADIAN TIRE HAVE HOME DELIVERY SERVICE?
Yes, Canadian Tire has a Ship to Home service for most of our products. Shop
online and have your purchase delivered to your home starting from $5.99.
Learn more
Are products sold at Canadian Tire backed by a warranty?
ARE PRODUCTS SOLD AT CANADIAN TIRE BACKED BY A WARRANTY?
Warranties vary based on the type of product. Please view individual product
detail pages for warranty information.
Can I return a purchase to any Canadian Tire store?
CAN I RETURN A PURCHASE TO ANY CANADIAN TIRE STORE?
Yes, purchases can be returned to any Canadian Tire store within 90 days of
purchase. Product must be in its original condition and packaging, and returned
with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to
find the store nearest you. See Returns Policy for complete details, including
exclusions and exceptions.
Where can I find help signing on to My Account?
WHERE CAN I FIND HELP SIGNING ON TO MY ACCOUNT?
If you have forgotten your password, simply click on the Forgot Your Password
link, fill in the required fields and choose the SEND PASSWORD button. A new
password will be sent to the email address that you provided when you created
the account. If you are unable to remember your username or email address,
please call Customer Service toll-free at 1-866-746-7287 for assistance.
How do I check on product availability and store inventory?
HOW DO I CHECK ON PRODUCT AVAILABILITY AND STORE INVENTORY?
Fill out the “Please select a pickup location to check inventory” section found
on all product detail pages. This will identify all stores in your search area.
Select your preferred store from the ones identified and click the “Select
Store” button. Once this selection is made, store availability will appear on
all product detail pages.
How long will it take for my online exclusive order to be ready?
HOW LONG WILL IT TAKE FOR MY ONLINE EXCLUSIVE ORDER TO BE READY?
Depending on the vendor, items vary in delivery times. You will be notified of
an estimated ship date within the confirmation email of your online order.
How can I check the status of my online exclusive order?
HOW CAN I CHECK THE STATUS OF MY ONLINE EXCLUSIVE ORDER?
"Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By entering the email address used to place the order and the order number
received at time of order confirmation here.
Can I make changes to or cancel my order once it has been placed?
CAN I MAKE CHANGES TO OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Once an order is placed, you cannot make changes, but you can cancel a product
or your entire order. Here’s how:
• If you have a Triangle ID account, follow these steps after signing in:
1) Select Account from the top menu and go to Order History
2) Select Cancel Order to cancel the entire order or Remove to delete an
individual item from your order.
• If you do not have an account, you are still able to cancel items within your
order by following these steps:
1) Enter the email address used to place the order and your order number here.
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
If you still require assistance, please contact Customer Support at
1-866-746-7287 to cancel the order.
If your order has already been shipped, we are unfortunately not able to cancel
your order.
If you cancel any items for which we have not issued a “Ready for Pickup” email,
the pre-authorization held on your card will be removed. After a “Ready for
Pickup” email has been issued, charges to your credit card will be reversed
within 24-48 hours.
ONLINE ORDERING
Can I shop online at canadiantire.ca?
CAN I SHOP ONLINE AT CANADIANTIRE.CA?
Yes, you can shop online at canadiantire.ca and find many of the items you see
in your local store as well as many other items that are part of our Online
Exclusive assortment.
Most products you see on our website can be picked up from your local store with
our free In-Store Pick Up or Curbside Pick Up and we also offer Ship to Home
starting at $5.99 on many items.
There are some items that are not available to purchase online and must be
purchased in store only. To confirm if a product is eligible for shopping
online, check for the In-Store Pick Up or Ship to Home icons on the product
page.
Do I have to have an online account to make online purchases from
canadiantire.ca?
DO I HAVE TO HAVE AN ONLINE ACCOUNT TO MAKE ONLINE PURCHASES FROM
CANADIANTIRE.CA?
No. You do not need to have an account to purchase products online, though it
does provide additional benefits like access to your previous orders, ability to
store your address and credit card information to make future purchases easier
and access to your Triangle Rewards information if you are a member of the
program.
Are the prices the same as they are in store?
ARE THE PRICES THE SAME AS THEY ARE IN STORE?
We have attempted to match our prices on canadiantire.ca with those that you
will see in your local store. While we strive for pricing accuracy, market
conditions and competitive pressures can cause prices to change.
Online pricing and product selection may also differ from your local store.
Can I still order an item that is out of stock?
CAN I STILL ORDER AN ITEM THAT IS OUT OF STOCK?
We will make every effort to make the product available to you. As long as it is
available in our Distribution Centre or from a vendor, you can purchase most
items online and we will notify you when it is ready for pickup at your store or
ready to be shipped to you.
Is my online confirmation page considered an official receipt?
IS MY ONLINE CONFIRMATION PAGE CONSIDERED AN OFFICIAL RECEIPT?
No, your Official Sales Receipt will be provided to you when you complete your
pick-up transaction at the store. If your order was delivered to your home, the
receipt will be provided with your shipping documents.
For all orders, we are now happy to provide you with an e-reciept in your
completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange
your item(s).
How do I check on my order status?
HOW DO I CHECK ON MY ORDER STATUS?
Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By clicking here and enter the email address used to place the order and the
order number received at time of order confirmation.
How do I know if Canadian Tire received my order?
HOW DO I KNOW IF CANADIAN TIRE RECEIVED MY ORDER?
Canadian Tire will send you a confirmation email letting you know that we have
received your order. A follow-up email is sent once your order is ready for
pickup or when it has been shipped.
If you are picking up your order, please wait for this ready for pick up emails
before heading to the store as it will have your 4-digit pick up code required
to complete the order.
If I have placed an order for someone else, how can I make sure they know the
order is ready to be picked up or has shipped?
IF I HAVE PLACED AN ORDER FOR SOMEONE ELSE, HOW CAN I MAKE SURE THEY KNOW THE
ORDER IS READY TO BE PICKED UP OR HAS SHIPPED?
If you provide the recipient’s email address, they will be informed when the
order is ready for pickup or has shipped. If you do not provide an email
address, it will be your responsibility to contact them when the order is ready
and provide them with the Ready for Pickup or Shipped email.
If you are providing the recipient’s email address, please make sure you have
their permission to provide it to us.
What methods of payment do you accept online?
WHAT METHODS OF PAYMENT DO YOU ACCEPT ONLINE?
We accept Triangle™ World Elite Mastercard®, Triangle™ World Mastercard®,
Triangle™ Mastercard®, Masterpass, Visa, Visa Debit, Mastercard, Mastercard
Debit, American Express, and Canadian Tire Money.
At this time, we are unable to accept other credit/debit cards, gift cards, or
store credit for online purchases.
When is the full amount of my online purchase charged to my credit card?
WHEN IS THE FULL AMOUNT OF MY ONLINE PURCHASE CHARGED TO MY CREDIT CARD?
When you place an order, we retain a preauthorization for the full amount on
your credit card until the items are ready for pickup. When an item is ready for
pickup, your credit card is charged for that item. Preauthorization is retained
on any outstanding items on your order. A Ready for Pickup email will be sent to
the email address you provide when a payment is processed and items are ready
for pickup.
I have an issue with my order. How do I change or cancel my order?
I HAVE AN ISSUE WITH MY ORDER. HOW DO I CHANGE OR CANCEL MY ORDER?
You can modify your cart at any time prior to payment processing. If you need to
cancel your order once it has been placed, follow these steps after signing in
to your account: select Account from the top menu and go to Order History;
select Cancel Order to cancel the entire order or Remove to delete an individual
item from your order. If you do not have an account, please contact Customer
Support at 1-866-746-7287 to speak to an agent to cancel the order.
For In-Store Pick Up: If you cancel any items for which we have not issued a
Ready for Pickup email, the pre-authorization held on your card will be removed.
After a Ready for Pickup email has been issued, charges to your credit card will
be reversed within 24-48 hours.
For Ship to Home: We’ll do everything we can to accommodate your request if your
order has not already been processed. Orders can’t be cancelled once they’ve
been shipped – you will need to return unwanted items to a Canadian Tire
location after they’ve been delivered.
Please contact Customer Support at 1-866-746-7287 to resolve any issues.
What is your return policy for purchases from canadiantire.ca?
WHAT IS YOUR RETURN POLICY FOR PURCHASES FROM CANADIANTIRE.CA?
As with purchases made in-store, unopened items in original packaging purchased
online may be returned with a receipt within 90 days of purchase and will
receive a refund to the original method of payment or will receive an exchange.
Items that are opened, damaged and/or not in resalable condition may not be
eligible for a refund or exchange. Exchanges are handled in the same manner as
product returns. Valid photo ID may be required to confirm this information.
There are some exceptions. Complete details can be found in our Returns Policy.
*Canadian Tire stores in Ontario are not accepting returns during the lockdown.
For purchases where the 90-day returns window expires during the lockdown,
customers will be given a 15-day extension to return them when stores re-open.
Can I make a purchase under my tax-exempt status?
CAN I MAKE A PURCHASE UNDER MY TAX-EXEMPT STATUS?
To make purchases exempt from tax, Canadian Tire requires that documentation be
provided at the time of purchase. Since this is not possible in our online
environment, we are unable to allow any tax exemptions based on your tax-exempt
status.
Why do you show products that are not available for purchase on canadiantire.ca?
WHY DO YOU SHOW PRODUCTS THAT ARE NOT AVAILABLE FOR PURCHASE ON CANADIANTIRE.CA?
We include these products as a research tool for customers who may want to
purchase the item in-store.
Who may have access to my personal information?
WHO MAY HAVE ACCESS TO MY PERSONAL INFORMATION?
To understand how Canadian Tire handles personal information, read our Privacy
Policy.
Does canadiantire.ca use cookies?
DOES CANADIANTIRE.CA USE COOKIES?
Canadiantire.ca uses cookies to remember information you gave us so that you
don't have to re-enter it each time you visit.
How do I add and view items in my cart?
HOW DO I ADD AND VIEW ITEMS IN MY CART?
Adding items to your cart is done in simple steps.
1) Identify the item you wish to purchase
2) Ensure you have verified the correct store you wish to purchase from. You can
alter your store at the top left of the screen
3) Select the quantity you wish or order and click 'ADD TO CART'
How long will it take to process my order if a product is out of stock?
HOW LONG WILL IT TAKE TO PROCESS MY ORDER IF A PRODUCT IS OUT OF STOCK?
If any of the products within your order are in stock at the time the order is
placed, they will be processed immediately and will be ready within our normal
processing timelines. Products that are being ordered in from vendors or our
Warehouse will be processed as soon as they become available. An estimated time
of arrival can be found on product detail pages and on the shopping cart and
checkout pages. You will receive notification when they are ready for pickup or
have been shipped.
Are all products I see in store available to purchase online?
ARE ALL PRODUCTS I SEE IN STORE AVAILABLE TO PURCHASE ONLINE?
Almost all of the items you see in store will be available for you to purchase
online. When shopping on our canadiantire.ca website, you will also be able to
view many additional items which are part of our online exclusive products which
are not available in store.
It's been days since I placed my order and I haven't received notification that
it is ready for pickup or has been shipped yet. How can I check on it?
IT'S BEEN DAYS SINCE I PLACED MY ORDER AND I HAVEN'T RECEIVED NOTIFICATION THAT
IT IS READY FOR PICKUP OR HAS BEEN SHIPPED YET. HOW CAN I CHECK ON IT?
Please use your order number to check the status of your order by clicking here.
If you still require further information, please contact Customer Support at
1-866-746-7287
Can I pay with my debit card?
CAN I PAY WITH MY DEBIT CARD?
No, online purchases can only be made with Visa, MasterCard or American Express.
Can I pay for my order when I pick it up in-store instead of online?
CAN I PAY FOR MY ORDER WHEN I PICK IT UP IN-STORE INSTEAD OF ONLINE?
All online transactions require you to pay online.
Can I pay online using a gift certificate or store credit?
CAN I PAY ONLINE USING A GIFT CERTIFICATE OR STORE CREDIT?
Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as
methods of payment.
I just placed an order. When can I pick it up?
I JUST PLACED AN ORDER. WHEN CAN I PICK IT UP?
We'll send you your Order Is Ready email as soon as your order is ready. Please
wait for your Order is Ready email before proceeding to the store to pick up
your order. It will include your 4-digit pick-up code and this will be required
in order for you to pick up your item(s).
It's been days since I placed my order and I haven't received notification that
it is ready for pickup yet. How can I check on it?
IT'S BEEN DAYS SINCE I PLACED MY ORDER AND I HAVEN'T RECEIVED NOTIFICATION THAT
IT IS READY FOR PICKUP YET. HOW CAN I CHECK ON IT?
Please use your order number to check the status of your order by signing in to
your account or contact Customer Service at 1-866-746-7287
I just picked up my order and it is damaged. What should I do?
I JUST PICKED UP MY ORDER AND IT IS DAMAGED. WHAT SHOULD I DO?
Return your order to your nearest Canadian Tire store for a refund or exchange.
I've started a lost claim with Customer Service. What do I do now?
I'VE STARTED A LOST CLAIM WITH CUSTOMER SERVICE. WHAT DO I DO NOW?
Continue to follow up with Customer Service at 1-866-746-7287.
I can’t fit this product in my car; will the store help me deliver it?
I CAN’T FIT THIS PRODUCT IN MY CAR; WILL THE STORE HELP ME DELIVER IT?
Each store has its own customer service policy in effect. Please contact your
local store where the order was placed for more details.
Can I purchase a product online as a gift for someone in another province?
CAN I PURCHASE A PRODUCT ONLINE AS A GIFT FOR SOMEONE IN ANOTHER PROVINCE?
Yes. You can place an order for a store in another province and specify who will
be picking it up.
How can I make sure the recipient knows the order is ready to be picked up?
HOW CAN I MAKE SURE THE RECIPIENT KNOWS THE ORDER IS READY TO BE PICKED UP?
If you provide the recipient’s email address, they will be informed when the
order is ready for pickup. If you do not provide an email address, it will be
your responsibility to contact them when the order is ready and provide them
with the Ready for Pickup email. If you are providing the recipient’s email
address, please make sure you have their permission to provide it to us.
Do you offer the same products online and in stores?
DO YOU OFFER THE SAME PRODUCTS ONLINE AND IN STORES?
Not all items sold in stores currently appear online, but we add products on a
regular basis, so visit us often!
ONLINE EXCLUSIVE
What does Online Exclusive mean?
WHAT DOES ONLINE EXCLUSIVE MEAN?
Online Exclusive products are not available for purchase in stores. They must be
purchased online for in-store pickup of ship to home.
Can Online Exclusives be returned?
CAN ONLINE EXCLUSIVES BE RETURNED?
Yes. Purchases can be returned to any Canadian Tire store within 90 days of
purchase. Product must be in its original condition as well as packaging and
returned with your receipt and issue of Canadian Tire "Money"®. See Returns
Policy for complete details, including exclusions and exceptions.
Please note that for ship to home orders, the original delivery fees are not
refunded when a return is processed.
Please contact Customer Support at 1-866-746-7287 for any additional assistance.
Is it possible to order Online Exclusives and in store products at the same
time?
IS IT POSSIBLE TO ORDER ONLINE EXCLUSIVES AND IN STORE PRODUCTS AT THE SAME
TIME?
Yes, however, products from your order may be available for pickup at different
times. You will receive a Ready for Pickup or Shipped email as each product
becomes available. The estimated availability dates for all products will be
shown on your order.
How long will it take for my online exclusive order to be ready?
HOW LONG WILL IT TAKE FOR MY ONLINE EXCLUSIVE ORDER TO BE READY?
Depending on the vendor, items vary in delivery times. You will be notified of
an estimated ship date within the confirmation email of your online order.
How can I check the status of my online exclusive order?
HOW CAN I CHECK THE STATUS OF MY ONLINE EXCLUSIVE ORDER?
"Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By entering the email address used to place the order and the order number
received at time of order confirmation here.
Can I make changes to or cancel my order once it has been placed?
CAN I MAKE CHANGES TO OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Once an order is placed, you cannot make changes, but you can cancel a product
or your entire order. Here’s how:
• If you have a Triangle ID account, follow these steps after signing in:
1) Select Account from the top menu and go to Order History
2) Select Cancel Order to cancel the entire order or Remove to delete an
individual item from your order.
• If you do not have an account, you are still able to cancel items within your
order by following these steps:
1) Enter the email address used to place the order and your order number here.
2) Click on Check order status.
3) Select Cancel to cancel individual items from your order or the entire order.
If you still require assistance, please contact Customer Support at
1-866-746-7287 to cancel the order.
If your order has already been shipped, we are unfortunately not able to cancel
your order.
If you cancel any items for which we have not issued a “Ready for Pickup” email,
the pre-authorization held on your card will be removed. After a “Ready for
Pickup” email has been issued, charges to your credit card will be reversed
within 24-48 hours.
How do I check the status of my order?
HOW DO I CHECK THE STATUS OF MY ORDER?
"Orders can be checked two ways:
1) By clicking the order status link in your order confirmation email
2) By entering the email address used to place the order and the order number
received at time of order confirmation here.
What if I forget my password?
WHAT IF I FORGET MY PASSWORD?
You can select to use our Forgot Your Password feature. From the Sign In screen,
click on the "Forgot Your Password" link. Enter your email address and click on
"Send Password". You will receive an email with a temporary password that you
will be able to change the next time you are logged in. You may also call
Customer Service toll-free at 1-866-746-7287.
Can I change my password? Will it expire?
CAN I CHANGE MY PASSWORD? WILL IT EXPIRE?
There is no expiry date set for your password. However, you may wish to change
your password from time to time. To do so, sign in to your account and then
click on the "Account" icon at the top right of the page. Select "My Profile" in
the left navigation. Choose the "Click here to change My Password" link and
follow the instructions.
Are the prices the same online as they are in-store?
ARE THE PRICES THE SAME ONLINE AS THEY ARE IN-STORE?
Yes. We have attempted to match our online prices to those that you will see in
your local store. We strive for pricing accuracy, but market conditions and
competitive pressures can cause prices to change. Online pricing and product
selection may differ from your local store.
PAYMENT & PICKUP TERMS
What credit cards does Canadian Tire accept online?
WHAT CREDIT CARDS DOES CANADIAN TIRE ACCEPT ONLINE?
Canadiantire.ca accepts the Canadian Tire Card, Options® MasterCard® Card, all
Canadian-issued Visa, American Express and MasterCard cards, and most
international Visa, American Express and MasterCard products.
Can I pay for my purchase with a combination of credit cards?
CAN I PAY FOR MY PURCHASE WITH A COMBINATION OF CREDIT CARDS?
We can only accept one credit card per transaction.
If I place an order to be picked up in another province, which sales tax rate
will I be charged?
IF I PLACE AN ORDER TO BE PICKED UP IN ANOTHER PROVINCE, WHICH SALES TAX RATE
WILL I BE CHARGED?
When you place an order with a store in another province, that province's sales
tax will be applied to your order. Some provinces collect PST plus GST, some
collect GST only, and some collect HST only.
For example, if you live in Alberta and you place an order with a store in
Ontario, the Ontario HST (13%) will be applied to your order. If you place an
order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied
to your order.
When are online payments processed?
WHEN ARE ONLINE PAYMENTS PROCESSED?
Your credit card will be charged the full amount of your order once it has been
processed by us and we have notified you by email that your order is ready for
pickup. We will retain credit card preauthorization until items are ready for
pickup.
How do I cancel my order or products from my order?
HOW DO I CANCEL MY ORDER OR PRODUCTS FROM MY ORDER?
Simply sign in to your account, go to the “Order History” page and click on the
“Cancel order” link to cancel the entire order, or click on the “Remove” link to
cancel an item from your order. If you cancel your order before it has been
processed and you have been notified that it is ready for pickup, your credit
card will not be charged. If you cancel your order after it has been processed
and you have been notified that your order is ready for pickup, charges to your
credit card will be reversed within 24-48 hours. You can also cancel your order
by calling Customer Service at 1-866-746-7287.
How quickly are orders processed?
HOW QUICKLY ARE ORDERS PROCESSED?
Orders are typically processed within 24 hours of when they were placed, but
exact processing time varies from store to store. Please consult your store’s
individual pick up time estimates as you place your order.
When should I pick up my order?
WHEN SHOULD I PICK UP MY ORDER?
Do not proceed to store until you have received a Ready for Pickup email.
Do I need to bring anything to the store to pick up my order?
DO I NEED TO BRING ANYTHING TO THE STORE TO PICK UP MY ORDER?
Please bring a printed copy of your Ready for Pickup email to the store or show
your email and barcode with your smartphone. The store may require you to
present a photo ID.
What if I have been designated to pick up an order?
WHAT IF I HAVE BEEN DESIGNATED TO PICK UP AN ORDER?
If you have been designated to pick up an order for someone else, please bring a
printed copy of the Ready for Pickup email to the store or show the email and
barcode with your smartphone. The store may require you to present a photo ID.
How long will my order be held in-store?
HOW LONG WILL MY ORDER BE HELD IN-STORE?
Your order will be held at your selected store location for a minimum of 3 days,
up to a maximum of 15 days. Hold times may vary by store. The number of days
your order will be held is indicated on your Ready for Pickup email. If you fail
to pick up your items within this time period, your order will be cancelled at
which time the charges to your credit card will be reversed and your order will
no longer be available for pick up.
How do I check on my order status?
HOW DO I CHECK ON MY ORDER STATUS?
To check the status of your order please visit, visit canadiantire.ca and either
sign into your account or click on 'Order Status' and enter your order number
and email address. Alternatively, call Customer Service at 1-866-746-7287 if you
have any questions.
USE OF FITMENT DATA IN PARTS SELECTOR
How do I select parts for my vehicle?
HOW DO I SELECT PARTS FOR MY VEHICLE?
When selecting automotive parts for your vehicle, please ensure that you have
addressed all sizing, quality and other requirements for such parts to meet your
vehicle's Original Equipment requirements. We strongly encourage you to take the
time to review your vehicle's specific information and/or consult one of our
trained automotive professionals for assistance in selecting the appropriate
parts for your vehicle prior to making any purchase decision.
The purchase tools available on this site should not be your sole basis for any
purchase decision and are available for users as a guide only. The information
conveyed herein is not guaranteed to be error free and has not been endorsed by
vehicle manufacturers. The decision on what parts to purchase lies solely with
the user and may result in insurance implications. Canadian Tire Corporation,
Limited, its affiliates, Canadian Tire Associate Dealers and any of the
aforementioned entities' directors, employees, agents and contractors, shall not
be liable for the use of this site, which use shall constitute as your
acceptance of the aforementioned terms.
PRICING POLICY
Are taxes included in the prices shown online?
ARE TAXES INCLUDED IN THE PRICES SHOWN ONLINE?
No. Taxes are charged at the time of purchase, based on the provincial tax laws
in each province. All prices quoted are payable in Canadian Dollars.
Does Canadian Tire offer price matching?
DOES CANADIAN TIRE OFFER PRICE MATCHING?
Yes, we do. Visit our Price Match Guarantee page to learn more.
CORE CHARGE
What is a core charge?
WHAT IS A CORE CHARGE?
A core charge, sometimes called a casting charge, is a form of deposit you pay
on a car part until returning your old part. If you do not have the old part
with you at the time of purchase of the new part, you must pay the core charge.
That charge is refunded to you when you return the old part. Like a bottle
deposit, the charge is designed to encourage recycling.
When is a core charge applied?
WHEN IS A CORE CHARGE APPLIED?
Certain remanufactured parts such as alternators, starters, CV shafts, brake
calipers, and distributors contain a "core" or recyclable component. When you
purchase any of these parts, a core charge will be added to the purchase.
When you return the part, the recyclable component is returned to the part
manufacturer for rebuilding and recycling.
How do I receive a core charge refund?
HOW DO I RECEIVE A CORE CHARGE REFUND?
Exchange the old part at the time of purchase OR bring the old/original part, in
the replacement part's box, along with your purchase receipt to any Canadian
Tire store within 90 days of purchasing the replacement part.
Stores will inspect the returned part to ensure the recyclable components are
intact. If they are, the core charge will be returned. If they are not, then the
customer will not receive a core charge refund.
ENVIRONMENTAL FEE
What is an environmental fee?
WHAT IS AN ENVIRONMENTAL FEE?
An environmental fee is a fee that is collected to help fund the disposal and
recycling of household products that fall under provincial waste management
regulations. This fee finances the collection, recycling, reuse or, when that is
not possible, disposal of in the most environmentally-friendly way. In Quebec,
Bill 60 legislation requires that advertised product prices include
environmental fees and core charges. On canadiantire.ca, Quebec customers will
see their store's environmental fees and core charges clearly displayed in the
Total Price.
What items have an environmental fee?
WHAT ITEMS HAVE AN ENVIRONMENTAL FEE?
The types of products which have an ecofee will depend on the provincial
regulations. However, generally Electronics, Paints, Hazardous products,
Batteries, Tires are some of the product groupings impacted by waste management
regulations.
If I return an item that has an environmental fee, is the environmental fee
refunded?
IF I RETURN AN ITEM THAT HAS AN ENVIRONMENTAL FEE, IS THE ENVIRONMENTAL FEE
REFUNDED?
Yes, the environmental fee will be refunded in the same form of payment the
original purchase was made.
BONUS/PROMO CARDS
What is a Bonus or Promo Card?
WHAT IS A BONUS OR PROMO CARD?
A Bonus or Promo Card is a reward of predetermined value issued as an incentive
to make a purchase during a specific event.
How do I redeem my Bonus/Promo Card?
HOW DO I REDEEM MY BONUS/PROMO CARD?
Bonus/Promo cards can be redeemed on your next in-store purchase at Canadian
Tire, within the specifid timeframe. The Bonus/Promo Card is not redeemable for
cash and may only be redeemed for merchandise at Canadian Tire retail stores.
Bonus/Promo cards must be presented and surrendered at time of use. Applicable
taxes will be charged on the total transaction value before deducting the
bonus/promo card value. One bonus/promo card per customer per transaction.
Bonus/Promo cards cannot be used on purchases of hunting and fishing licenses,
select services, previous purchases, gift cards and auto service labour
including any associated fees. Bonus/Promo cards cannot be used at Mark’s,
PitStop, Gas+ locations or for online or phone purchases or payments on a
Canadian Tire account. Bonus/Promo cards cannot be combined with any other
offer. Bonus/Promo cards cannot be applied to qualifying purchase. Upon return
of the qualifying purchase, bonus/promo card must be surrendered or the
bonus/promo card amount will be deducted from the refund amount.
Can I use the Bonus or Promo Card to buy Gift Cards or at Canadian Tire gas
bars?
CAN I USE THE BONUS OR PROMO CARD TO BUY GIFT CARDS OR AT CANADIAN TIRE GAS
BARS?
Bonus/Promo Cards cannot be used to purchase gift cards. They are not redeemable
online or at Canadian Tire gas bars and cannot be applied as payment towards any
Canadian Tire credit account.
Do Bonus Cards and Promo Cards have an expiry date?
DO BONUS CARDS AND PROMO CARDS HAVE AN EXPIRY DATE?
Yes, Promo Cards usually have a short expiry date in which they can be redeemed.
Bonus cards however, do not expire.
What happens if I return an item that I purchased by using my Bonus/Promo Card?
WHAT HAPPENS IF I RETURN AN ITEM THAT I PURCHASED BY USING MY BONUS/PROMO CARD?
Upon returning an item purchased with the Bonus/Promo card, the card and its
full value must be surrendered or the card amount will be deducted from the
refund amount.
EFLYER® WEEKLY SPECIALS
How do I receive advance notice of eFLYER Weekly Specials?
HOW DO I RECEIVE ADVANCE NOTICE OF EFLYER WEEKLY SPECIALS?
Simply enter your email address in the field found at the bottom of the Home
Page (in the footer section).
Once I subscribe, is it easy to unsubscribe to the eFLYER if I need to?
ONCE I SUBSCRIBE, IS IT EASY TO UNSUBSCRIBE TO THE EFLYER IF I NEED TO?
Every weekly e-mail has a link that allows you to unsubscribe. Simply click on
the link, then type in your e-mail address and click on "Unsubscribe".
MOBILE APP
What devices is the app available for?
WHAT DEVICES IS THE APP AVAILABLE FOR?
The app is available on Apple iPhone, and Android smartphones.
How much does the app cost?
HOW MUCH DOES THE APP COST?
There is no cost for the app; it is available to download for free from the
Apple App Store and Google Play Store. Data charges may apply from your mobile
provider based on your rate plan.
How can I download the app?
HOW CAN I DOWNLOAD THE APP?
Visit the app store for the specific device you are using from your mobile
device:
· iPhone - Apple App Store
· Android - Google Play Store
How does the app work?
HOW DOES THE APP WORK?
"Once you have downloaded the app to your device, click on the Canadian Tire app
icon to launch.
Browsing products and the flyer work very similarly to the mobile website. Users
can select the departments, categories and subcategories they are interested in
browsing. Users can also type words into the search box to find what they are
looking for.
The app also allows users visiting a store to scan the barcode on a product to
quickly access product information such as detailed features, pricing, ratings
and reviews, plus store availability. This is done by selecting the scan
functionality within the app. The user can then use the device camera to
""scan"" the barcode and find the product information. Simply hover over the
barcode and gently move the device until you get a successful read. It is also
important to note that the ability to read barcodes is only available on devices
that have autofocus functionality on the camera.
To locate the nearest store, the app can use the GPS location of the device. If
users do not grant permission to allow access to the GPS functionality, they can
alternatively select a store by entering a postal code or browse by province and
city to find the location they are looking for."
How do I change my store location?
HOW DO I CHANGE MY STORE LOCATION?
The current store is shown at the top of the app's "Home" tab and on the
"Stores" tab as well. Tap on either of those two locations to select a different
store.
Can users rate and review products or submit product questions via the mobile
app?
CAN USERS RATE AND REVIEW PRODUCTS OR SUBMIT PRODUCT QUESTIONS VIA THE MOBILE
APP?
No, at this time users can only read product reviews that have already been
posted.
How can users use the store locator?
HOW CAN USERS USE THE STORE LOCATOR?
"To locate the nearest store, the app can use the GPS location of the device.
The user does not need to select the city or enter a postal code. The app will
ask the user's permission to use the device's GPS location information upon
first launch and again when attempting to locate a store near the user. If users
do not grant permission to allow access to the GPS functionality, they can
alternatively select a store by entering a postal code or browse by province and
city to find the location they are looking for.
When using the routing information, customers should always use caution and
follow traffic rules and local legislation regarding portable GPS devices when
travelling."
Scanning products does not work properly. What's wrong?
SCANNING PRODUCTS DOES NOT WORK PROPERLY. WHAT'S WRONG?
"The product barcode scanning feature works only on devices with autofocus built
into the camera functionality. Older smartphones may not be able to access this
functionality. If the barcode is not clear on the product packaging, users may
also type in the complete barcode UPC numbers to access the product information.
Products that are not online will not be accessible to the app."
STORE INVENTORY
What do you mean by In Stock?
WHAT DO YOU MEAN BY IN STOCK?
The store in question had at least one item available at the time we received
their inventory information.
What do you mean by Out of Stock?
WHAT DO YOU MEAN BY OUT OF STOCK?
The store in question did not have this item at the time their inventory
information was transferred to us. However, the product may be available in our
Distribution Centre. An estimated time of arrival can be found on product detail
pages and on the shopping cart and checkout pages. We suggest you call the store
to confirm availability.
What do you mean by special order?
WHAT DO YOU MEAN BY SPECIAL ORDER?
This item is not part of the day-to-day assortment at the store in question, but
the store can order it for you. Please call the store for full details.
How do I check store inventory in another city or postal code?
HOW DO I CHECK STORE INVENTORY IN ANOTHER CITY OR POSTAL CODE?
At any time, you may change your current store inventory search by clicking on
the “Check Other Stores” link on the inventory section found on all product
detail pages. Simply enter a new address, city or postal code, click on the
“Find Stores” button on the left side and a new set of stores will be listed
below, based on your new criteria.
What do you mean by "Inventory last updated ..."?
WHAT DO YOU MEAN BY "INVENTORY LAST UPDATED ..."?
Typically, we receive inventory information from our stores across Canada once a
day. For various reasons, some stores may be unable to transmit their
information at the time of our updates. We therefore provide you the date of the
last update to keep you better informed.
If I want to check inventory for another product at the same group of stores,
will I have to re-enter my province, city or postal code?
IF I WANT TO CHECK INVENTORY FOR ANOTHER PRODUCT AT THE SAME GROUP OF STORES,
WILL I HAVE TO RE-ENTER MY PROVINCE, CITY OR POSTAL CODE?
No. Once you've selected which store you want to check, you can close the window
and navigate to another product. The store availability for each product you
view will be shown automatically. Should you want other stores, simply click on
the “Check Other Stores” link and enter another province, city or postal code.
Why can't I find my local Canadian Tire store on the list of results, even
though I selected the right city?
WHY CAN'T I FIND MY LOCAL CANADIAN TIRE STORE ON THE LIST OF RESULTS, EVEN
THOUGH I SELECTED THE RIGHT CITY?
If you checked inventory in a larger urban centre, the list of stores may be
presented in alphabetical order on more than one page. Click on the page numbers
at the bottom of the list, or on the "previous/next" arrows to see more stores.
If you do not see page numbers in the results, we suggest you go back to the
list of cities and find yours under another label, e.g., instead of "Richmond",
you could look under "Vancouver Region" or "Vancouver". Alternatively, you can
always enter the postal code of your home/office/cottage, etc.
Why does the Check Inventory function seem slow sometimes?
WHY DOES THE CHECK INVENTORY FUNCTION SEEM SLOW SOMETIMES?
Checking inventory in larger urban centres may require a longer processing time.
To refine your city search, we suggest you use, for example, "North York" or
"Etobicoke" instead of "Toronto". Processing time is also affected by the
traffic on our site and your computer's connection speed. If you've narrowed
your search and the function is still slow, we recommend that you try again
later or contact our Customer Service by e-mail or by phone at 1-866-746-7287.
Should I call ahead to double-check if the item will be available when I am
ready to buy it in-store?
SHOULD I CALL AHEAD TO DOUBLE-CHECK IF THE ITEM WILL BE AVAILABLE WHEN I AM
READY TO BUY IT IN-STORE?
Yes. We encourage you to call ahead to confirm the price and availability of the
product you're interested in.
What should I do if the item is out of stock?
WHAT SHOULD I DO IF THE ITEM IS OUT OF STOCK?
Once in a while, distribution problems may occur and a number of stores in a
region may be out of stock on a particular item. An estimated time of arrival
can be found on product detail pages and on the shopping cart and checkout
pages. It is best to call your local store to check the earliest availability
date.
Do you guarantee that your in-store inventory information is correct?
DO YOU GUARANTEE THAT YOUR IN-STORE INVENTORY INFORMATION IS CORRECT?
No. Although great care is taken in keeping the information on this website
current, changes may occur without notice. Typically, we receive inventory
information from our stores across Canada once a day and inventory changes
during the day are not reflected in the information provided.
Do you guarantee that in-store inventory information is correct?
DO YOU GUARANTEE THAT IN-STORE INVENTORY INFORMATION IS CORRECT?
No. Although great care is taken in keeping the information on this website
current, changes may occur without notice. We receive inventory information from
our stores across Canada throughout the day and inventory changes are in real
time and reflected on the site.
How do I receive advance notice of eFLYER Weekly Specials?
HOW DO I RECEIVE ADVANCE NOTICE OF EFLYER WEEKLY SPECIALS?
Simply enter your email address in the field found at the bottom of the Home
Page (in the footer section).
Once I subscribe, is it easy to unsubscribe to the eFLYER if I need to?
ONCE I SUBSCRIBE, IS IT EASY TO UNSUBSCRIBE TO THE EFLYER IF I NEED TO?
Every weekly e-mail has a link that allows you to unsubscribe. Simply click on
the link, then type in your e-mail address and click on "Unsubscribe".
ABOUT TRIANGLE REWARDS™
How do I get a Triangle Rewards Card?
HOW DO I GET A TRIANGLE REWARDS CARD?
If you would like a physical Triangle Rewards card, you can pick one up at
Canadian Tire, Sport Chek, Gas+/Essence+ Atmosphere, Sports Rousseau, Hockey
Experts, L’Entrepôt du Hockey, Mark’s/L’Équipeur and participating Sports
Experts locations.
How does the Triangle Rewards™ program work?
HOW DOES THE TRIANGLE REWARDS™ PROGRAM WORK?
You can collect electronic Canadian Tire Money® by showing your Triangle Mobile
App, Triangle Rewards card, or key fob upon checkout, or by simply paying with a
Triangle branded Mastercard at Canadian Tire, Sport Chek, Gas+/Essence+ ,
Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey locations
across Canada as well as online at CanadianTire.ca, Marks.com, SportChek.ca &
Atmosphere.ca and participating Mark’s/L’Équipeur & Sports Experts stores and
Gas+/Essence+ locations across Canada. It’s an easier way to collect your
Canadian Tire Money. You must be a member in the program in order to collect and
redeem Canadian Tire Money. To become a member you’ll need to register (see
below). Redemption is not available through online properties.
Is the Triangle Rewards™ card a credit card?
IS THE TRIANGLE REWARDS™ CARD A CREDIT CARD?
Nope, it’s not a credit card, it’s a rewards card! Our Triangle Rewards card
lets you collect and redeem Canadian Tire Money® at Canadian Tire, Sport Chek,
Mark’s/L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du
Hockey and participating Sports Experts stores. You can also collect and redeem
using the Triangle™ App. Members are also able to collect at Gas+/Essence+ and
participating Husky locations.
Who is the Triangle Rewards™ Program open to?
WHO IS THE TRIANGLE REWARDS™ PROGRAM OPEN TO?
Membership is open to anyone who lives in Canada and is the age of majority in
their province or territory of residence.
Why should I register for the Triangle Rewards™ Program? What are the benefits?
WHY SHOULD I REGISTER FOR THE TRIANGLE REWARDS™ PROGRAM? WHAT ARE THE BENEFITS?
"Registering for the Triangle Rewards Program allows you to:
• Collect and Redeem your Canadian Tire Money® in-store at Canadian Tire, Sport
Chek, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and
Mark’s/L’Équipeur, and participating Sports Experts stores.
• Get personalized offers sent right to your Triangle™ App and online account.
• Collect Canadian Tire Money at Gas+ and Essence+ locations.
• Collect Canadian Tire Money when using other credit cards, not just cash or
debit.
• Return products at Canadian Tire, Sport Chek, Atmosphere and Mark's/L'Equipeur
stores without a paper receipt.
• Collect Canadian Tire Money online at canadiantire.ca, marks.com,
lequipeur.com, sportchek.ca , and atmosphere.ca."
What is the relationship between Canadian Tire, the Triangle Rewards™ Program
and stores like Mark’s/L’Équipeur, Sport Chek, Atmosphere, Sports Experts,
Sports Rousseau, Hockey Experts and L’Entrepôt du Hockey ?
WHAT IS THE RELATIONSHIP BETWEEN CANADIAN TIRE, THE TRIANGLE REWARDS™ PROGRAM
AND STORES LIKE MARK’S/L’ÉQUIPEUR, SPORT CHEK, ATMOSPHERE, SPORTS EXPERTS,
SPORTS ROUSSEAU, HOCKEY EXPERTS AND L’ENTREPÔT DU HOCKEY ?
The Triangle Rewards Program is owned and operated by Canadian Tire Corporation,
Limited. Mark’s/L’Équipeur, Sport Chek, Atmosphere, Sports Experts, Sports
Rousseau, Hockey Experts and L’Entrepôt du Hockey are part of the Canadian Tire
family of companies and Canadian Tire has now designated participating locations
of these stores as Partner locations under the program. This means that members
will be able to collect electronic Canadian Tire Money® on qualifying purchases
at participating store locations.
Does my Electronic Canadian Tire Money (eCTM) ever Expire?
DOES MY ELECTRONIC CANADIAN TIRE MONEY (ECTM) EVER EXPIRE?
"Effective December 1st, 2019 we may expire the electronic Canadian Tire Money
(eCTM) in your Triangle Rewards Account in the event that there has been a
period of inactivity of 18 months or more. “Inactivity” means that there has
been neither a transaction in which you have collected eCTM, nor a transaction
in which you have redeemed eCTM during the period in question.
We will commence the expiry of CT Money for inactive accounts as of December 1,
2019. This means that any account that neither collected nor redeemed CT Money
since June 1, 2018 may be subject to expiry."
How can I look up when I last used my Triangle Rewards Account?
HOW CAN I LOOK UP WHEN I LAST USED MY TRIANGLE REWARDS ACCOUNT?
Registered members can log into their Triangle Rewards account via the
Triangle.com website or use the Triangle app to see your transaction history.
Non-registered users can register online or via the app to see their transaction
history, or if you would like to remain unregistered, you will have to call the
Triangle Program customer service team at 1-800-226-8473 to determine the last
date of use.
Will there be a notification before my CT Money expires and how much in advance
can I expect it?
WILL THERE BE A NOTIFICATION BEFORE MY CT MONEY EXPIRES AND HOW MUCH IN ADVANCE
CAN I EXPECT IT?
Yes, you will be notified if you are a registered Triangle Rewards member and
have provided us with a valid email address. We will send you a notice of expiry
at least 30 days but no more than 60 days prior to expiration of your CT Money.
At that time, you will need to make an eligible transaction where you earn or
redeem your CT Money to remain in active status. People holding unregistered
Triangle Rewards cards are not yet members of the program, have not yet earned
any electronic Canadian Tire Money and will not receive a notification of
potential expiry since there is no way for us to contact you.
What if I do not want to purchase or redeem my CT Money right now? Can you do
something so that I won’t lose my CT Money?
WHAT IF I DO NOT WANT TO PURCHASE OR REDEEM MY CT MONEY RIGHT NOW? CAN YOU DO
SOMETHING SO THAT I WON’T LOSE MY CT MONEY?
To ensure your account remains in active status, you must complete and “earn” or
“redeem” transaction every 18 months. This is the only way to ensure that your
CT Money will not expire. For further assistance and any special circumstances,
please call the Triangle Rewards Program customer service team at
1-800-226-8473.
Can I cancel my Triangle Rewards Account if I do not want to be a part of the
revised program Terms and Conditions?
CAN I CANCEL MY TRIANGLE REWARDS ACCOUNT IF I DO NOT WANT TO BE A PART OF THE
REVISED PROGRAM TERMS AND CONDITIONS?
"Yes, a Member may choose to cancel his or her membership at any time by
providing written notice sent to the address below or by calling the Program
customer service team at 1-800-226-8473
Triangle Rewards Program
PO BOX 2000, Station Main
Welland, ON
L3B 5S3
Termination or cancellation of membership in the Program will result in the
immediate closing of the Member’s Triangle Rewards Account and the cancellation
of all CT Money in such Triangle Rewards Account without any compensation or
other liability to you.
For Residents of Quebec: You may refuse the changes and cancel your membership
in the Program by sending us a written notice no later than on August 31, 2019.
However, if you do, all CT Money that you have collected but not redeemed will
be cancelled.
Please note that if you have a Triangle branded credit card and close your
Triangle Rewards account, you will also be closing your credit card account"
If I have a Triangle credit card and a Triangle Rewards Loyalty card – do I need
to be active on both?
IF I HAVE A TRIANGLE CREDIT CARD AND A TRIANGLE REWARDS LOYALTY CARD – DO I NEED
TO BE ACTIVE ON BOTH?
In order to be “active” you must be engaging in a transaction that either earns
or redeems CT Money. Activity is based on earning and redeeming CT Money in your
Triangle Rewards account. You can earn or redeem by paying for qualifying
transactions with a Triangle credit card or by presenting your Triangle Rewards
card or Triangle App.
I have multiple Triangle accounts. Can I move my CT Money from one Triangle
account to another to avoid losing the CT Money for inactivity?
I HAVE MULTIPLE TRIANGLE ACCOUNTS. CAN I MOVE MY CT MONEY FROM ONE TRIANGLE
ACCOUNT TO ANOTHER TO AVOID LOSING THE CT MONEY FOR INACTIVITY?
Yes, Members can merge their Triangle Rewards Accounts into a single account.
For more details on merging accounts, login to your account on the Triangle.com
website and select “Merge Accounts” under the “My Account” heading or download
the Triangle App and click "Manage Cards" on the Accounts tab.
COLLECTING & REDEEMING CANADIAN TIRE MONEY®
What stores can I collect and redeem electronic Canadian Tire Money® as a
Triangle Rewards™ member?
WHAT STORES CAN I COLLECT AND REDEEM ELECTRONIC CANADIAN TIRE MONEY® AS A
TRIANGLE REWARDS™ MEMBER?
You can collect Canadian Tire Money at Canadian Tire, Sport Chek, Gas+/Essence+
locations, Atmosphere, Sports Rousseau, L’Entrepôt du Hockey, Hockey Experts,
Mark’s/L’Équipeur, and participating Sports Experts stores. Redeem your CT Money
at Canadian Tire, Sport Chek, Mark's/L'Equipeur, Hockey Expert, L’Entrepôt du
Hockey, Sports Rousseau, and participating Sports Experts stores. Click here for
a list of participating Sports Experts locations.
Can I collect electronic Canadian Tire Money® at the same rate at Sport Chek,
Mark’s/L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts and L’Entrepôt du
Hockey as they do at Canadian Tire Retail Stores?
CAN I COLLECT ELECTRONIC CANADIAN TIRE MONEY® AT THE SAME RATE AT SPORT CHEK,
MARK’S/L’ÉQUIPEUR, ATMOSPHERE, SPORTS ROUSSEAU, HOCKEY EXPERTS AND L’ENTREPÔT DU
HOCKEY AS THEY DO AT CANADIAN TIRE RETAIL STORES?
Yes, the base rate at which you collect Canadian Tire Money at Canadian Tire
stores is the same at Sport Chek, Mark’s/L’Équipeur, Atmosphere, Sports
Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts
stores.
Can I receive the Canadian Tire Money bonus offers without being a Triangle
Rewards™ member if I pay with cash or debit?
CAN I RECEIVE THE CANADIAN TIRE MONEY BONUS OFFERS WITHOUT BEING A TRIANGLE
REWARDS™ MEMBER IF I PAY WITH CASH OR DEBIT?
Sorry, but you cannot. You need to be a Triangle Rewards member to collect bonus
Canadian Tire Money.
Can I redeem electronic Canadian Tire Money if I have not registered with the
Triangle Rewards Program?
CAN I REDEEM ELECTRONIC CANADIAN TIRE MONEY IF I HAVE NOT REGISTERED WITH THE
TRIANGLE REWARDS PROGRAM?
No. You will need to register your Triangle Rewards card before you can start
redeeming your CT Money. Triangle™ credit cardmembers are automatically
registered in the program so they can begin redeeming immediately. You can
register on Triangle.com or by using the Triangle App
What is the exact cents per litre you get back in electronic Canadian Tire
Money® at Gas+/Essence+ locations for each card option?
WHAT IS THE EXACT CENTS PER LITRE YOU GET BACK IN ELECTRONIC CANADIAN TIRE
MONEY® AT GAS+/ESSENCE+ LOCATIONS FOR EACH CARD OPTION?
"Triangle Rewards card: You can collect 3 cents per litre back in Canadian Tire
Money when using cash or debit (0.5 cents per litre when using 3rd party or
fleet credit card)
Triangle Mastercard: 5 cents per litre back in Canadian Tire Money on all fuel
types.
Triangle™ World Mastercard® and Triangle™ World Elite Mastercard®: 5 cents per
litre back in Canadian Tire Money on regular & mid-grade fuel, and 7 cents per
litre back in Canadian Tire Money on premium fuel (where premium is available).
Rates subject to change and could vary by location. "
Can I collect and redeem Canadian Tire Money® at Gas+/Essence+ locations?
CAN I COLLECT AND REDEEM CANADIAN TIRE MONEY® AT GAS+/ESSENCE+ LOCATIONS?
You can collect Canadian Tire Money on fuel purchases at Gas+/Essence+ and
participating Husky locations. Unfortunately you are not able to redeem.
Can I collect Canadian Tire Money® on online purchases at marks.com,
SportChek.ca, atmosphere.ca, sportsexperts.ca and triohockey.ca ?
CAN I COLLECT CANADIAN TIRE MONEY® ON ONLINE PURCHASES AT MARKS.COM,
SPORTCHEK.CA, ATMOSPHERE.CA, SPORTSEXPERTS.CA AND TRIOHOCKEY.CA ?
"Absolutely! You can collect electronic Canadian Tire Money on all qualifying
online purchases at Canadiantire.ca, Marks.com, SportChek.ca, Atmosphere.ca and
participating sportexpert.ca
Unfortunately, you are not able to collect Canadian Tire Money online at
triohockey.ca. We're working on it!
Redemption of Canadian Tire Money is not available through the online
properties."
Can I collect paper Canadian Tire Money® at Sport Chek, Atmosphere, Sports
Rousseau, Hockey Experts, L’Entrepôt du Hockey and Mark’s/L’Équipeur and
participating Sports Experts stores?
CAN I COLLECT PAPER CANADIAN TIRE MONEY® AT SPORT CHEK, ATMOSPHERE, SPORTS
ROUSSEAU, HOCKEY EXPERTS, L’ENTREPÔT DU HOCKEY AND MARK’S/L’ÉQUIPEUR AND
PARTICIPATING SPORTS EXPERTS STORES?
No. Only electronic Canadian Tire Money can be collected at Sport Chek,
Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey,
Mark’s/L’Équipeur and participating Sports Experts stores. You must be a member
in the Triangle Rewards program to collect electronic Canadian Tire Money.
What items in Canadian Tire retail stores are not eligible to collect Canadian
Tire Money®?
WHAT ITEMS IN CANADIAN TIRE RETAIL STORES ARE NOT ELIGIBLE TO COLLECT CANADIAN
TIRE MONEY®?
Please see full program details for all eligible merchandise at Triangle.com
Is there a minimum or maximum number of litres to qualify?
IS THERE A MINIMUM OR MAXIMUM NUMBER OF LITRES TO QUALIFY?
There is no minimum number of litres of fuel required to qualify for the cents
per litre offer and there is no maximum. Customers collect electronic Canadian
Tire Money on every whole litre.
Do I get electronic Canadian Tire Money® for all my fuel purchases at
Gas+/Essence+ locations?
DO I GET ELECTRONIC CANADIAN TIRE MONEY® FOR ALL MY FUEL PURCHASES AT
GAS+/ESSENCE+ LOCATIONS?
As long as you pay using any of the eligible tender types and present your
Triangle Rewards™ card (Card, Key fob / Triangle Mobile App), or pay with your
Triangle credit card. The offer applies to all gasoline grades as well as
diesel.
Can I still collect paper Canadian Tire Money® at Canadian Tire Gas+/Essence+
locations?
CAN I STILL COLLECT PAPER CANADIAN TIRE MONEY® AT CANADIAN TIRE GAS+/ESSENCE+
LOCATIONS?
With the change to the new cents per litre offer, Canadian Tire Petroleum will
not be issuing any paper Canadian Tire Money at our Gas+/Essence+ locations in
New Brunswick and Nova Scotia. Paper Canadian Tire Money is still available for
Cash / Debit purchases at Canadian Tire retail stores and Gas+/Essence+ sites
outside of New Brunswick and Nova Scotia for non My Canadian Tire Money Members
or when proof of membership is not presented.
Where is the cents per litre offer available?
WHERE IS THE CENTS PER LITRE OFFER AVAILABLE?
The cents per litre offer is available at all Canadian Tire Gas+/Essence+
locations in Canada
Is Canadian Tire discontinuing paper Canadian Tire Money®?
IS CANADIAN TIRE DISCONTINUING PAPER CANADIAN TIRE MONEY®?
That's a rumour we certainly don't want to spread. Good news is that our
Canadian Tire retail stores will continue to provide paper Canadian Tire Money
to customers who pay with Cash or Debit and are not Triangle Rewards™ members,
or for any customers that do not present proof of membership at the time of
purchase. If you have any questions, please contact Canadian Tire Corporate
Customer Relations at: English: 1-800-387-8803 French: 1-800-565-3356
Can paper Canadian Tire Money® be converted to electronic Canadian Tire Money?
CAN PAPER CANADIAN TIRE MONEY® BE CONVERTED TO ELECTRONIC CANADIAN TIRE MONEY?
Yes, Triangle Rewards™ Members can convert paper Canadian Tire Money to
electronic Canadian Tire Money at a Canadian Tire retail store. The paper
Canadian Tire Money will be applied to your Triangle Rewards™ account.
Will I be able to redeem paper Canadian Tire Money® at Mark’s/L’Équipeur, Sport
Chek, Atmosphere, Sports Experts, Sports Rousseau, Hockey Experts and L’Entrepôt
du Hockey ?
WILL I BE ABLE TO REDEEM PAPER CANADIAN TIRE MONEY® AT MARK’S/L’ÉQUIPEUR, SPORT
CHEK, ATMOSPHERE, SPORTS EXPERTS, SPORTS ROUSSEAU, HOCKEY EXPERTS AND L’ENTREPÔT
DU HOCKEY ?
Canadian Tire paper money can only be redeemed or converted to electronic
Canadian Tire Money at Canadian Tire retail stores.
When can I start collecting electronic Canadian Tire Money® and how can I use
it?
WHEN CAN I START COLLECTING ELECTRONIC CANADIAN TIRE MONEY® AND HOW CAN I USE
IT?
You can start collecting Canadian Tire Money after picking up a card and
registering for a card or registering an account through the Triangle™ App. You
will collect Canadian Tire Money by showing your Triangle Mobile App, Triangle
Rewards™ card, or key fob upon checkout, or by simply paying with a Triangle™
Mastercard® at Canadian Tire, Sport Chek, Atmosphere, Sports Rousseau, Hockey
Experts, L’Entrepôt du Hockey, Gas+/Essence+ locations across Canada as well as
online at CanadianTire.ca, Marks.com, lequipeur.com, Sport Chek.ca,
Atmosphere.ca and participating sportexperts.ca, as well as Mark’s/L’Équipeur
and participating Sports Experts stores. Certain Sports Experts stores or rental
shops may not participate. Not available at out-of-store events. It’s an easier
way to collect your Canadian Tire Money. You must be a member in the program in
order to collect and redeem Canadian Tire Money. To become a member you’ll need
to register.
I received a Triangle Rewards™ offer via e-mail – what do I do?
I RECEIVED A TRIANGLE REWARDS™ OFFER VIA E-MAIL – WHAT DO I DO?
If the offer requires activation, you can activate via the email, through your
My Offers area on Triangle.com or within the Triangle™ Mobile App. When
in-store, simply show your Triangle Rewards card, key fob or Triangle Mobile
App, or pay with your Triangle™ Mastercard® once you’ve met the requirements of
the offer and your bonus Canadian Tire Money® will be added to your account. If
an offer requires activation but you do not do so you won’t get the benefit of
such offer.
I met the requirements of the Triangle Rewards™ e-mail offer, but I didn’t
receive my bonus Canadian Tire Money®. How can this be corrected?
I MET THE REQUIREMENTS OF THE TRIANGLE REWARDS™ E-MAIL OFFER, BUT I DIDN’T
RECEIVE MY BONUS CANADIAN TIRE MONEY®. HOW CAN THIS BE CORRECTED?
Please use the Contact Us page or call customer service (1-800-226-8473) Monday
to Friday, 8:00 am to 9:00 pm (EST) and Satruday and Sunday 9:00 am to 5 p.m.
EST.
Can I forward the Triangle Rewards™ e-mail offer to a friend?
CAN I FORWARD THE TRIANGLE REWARDS™ E-MAIL OFFER TO A FRIEND?
Unfortunately, the e-mail offer you received is for your Triangle Rewards
account only. But we won't stop you from telling your friends about our amazing
program!
If I redeem Canadian Tire Money® during a transaction, will I still collect
Canadian Tire Money?
IF I REDEEM CANADIAN TIRE MONEY® DURING A TRANSACTION, WILL I STILL COLLECT
CANADIAN TIRE MONEY?
Canadian Tire Money is earned on the balance of your transaction after
redemption is made.
When will I be able to collect electronic Canadian Tire Money at National
Sports, Pro Hockey Life, PartSource and Sports Experts?
WHEN WILL I BE ABLE TO COLLECT ELECTRONIC CANADIAN TIRE MONEY AT NATIONAL
SPORTS, PRO HOCKEY LIFE, PARTSOURCE AND SPORTS EXPERTS?
We are continuing to explore new Partner locations, to allow our members to earn
faster and to collect and redeem at more places. Check our Partners page for
details. Purchases made with a Triangle credit card will collect Canadian Tire
Money® at these locations.
Will Triangle Bonus Days apply to Sport Chek, Atmosphere, Sports Experts, Sports
Rousseau, Hockey Experts, L’Entrepôt du Hockey, and Mark’s/L’Équipeur?
WILL TRIANGLE BONUS DAYS APPLY TO SPORT CHEK, ATMOSPHERE, SPORTS EXPERTS, SPORTS
ROUSSEAU, HOCKEY EXPERTS, L’ENTREPÔT DU HOCKEY, AND MARK’S/L’ÉQUIPEUR?
We're happy to say that all our Triangle Bonus Day events are offered at each of
our partipating retailers - Canadian Tire, Sport Chek, Mark’s/L’Équipeur,
Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey &
participating Sports Experts locations. Stay in the know by signing up for
Triangle Rewards™ email communications and by using the Triangle™ App.
Can I redeem electronic Canadian Tire Money® at Partsource?
CAN I REDEEM ELECTRONIC CANADIAN TIRE MONEY® AT PARTSOURCE?
Electronic Canadian Tire Money can only be redeemed at Canadian Tire, Sport
Chek, Mark’s/L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt
du Hockey and participating Sports Experts locations.
Can I collect bonus Canadian Tire Money®?
CAN I COLLECT BONUS CANADIAN TIRE MONEY®?
Yes! You can collect bonus Canadian Tire Money on special promotions or in-store
events. Look for the Triangle Rewards™ bonus icons in-store, in-flyer and in
your inbox. You must be registered in the program to collect and be sure to
provide your email address to be notified about future bonus promotions and to
receive exclusive Triangle Rewards™ offers. Some offers may require activation.
MEMBERSHIP & ACCOUNT INFORMATION
I am currently a member of the My Canadian Tire Money Program. Do I need to get
the new Triangle Rewards Card?
I AM CURRENTLY A MEMBER OF THE MY CANADIAN TIRE MONEY PROGRAM. DO I NEED TO GET
THE NEW TRIANGLE REWARDS CARD?
We have changed the name of the My Canadian Tire Money® program to Triangle
Rewards. You can continue to use your My Canadian Tire Money Card, but if you
would like a new Triangle Rewards card, you can merge your old account to your
new account on Triangle.com or through the Triangle App.
I would also like a physical Triangle Rewards™ card after registering through
the Triangle™App or online, how do I get one?
I WOULD ALSO LIKE A PHYSICAL TRIANGLE REWARDS™ CARD AFTER REGISTERING THROUGH
THE TRIANGLE™APP OR ONLINE, HOW DO I GET ONE?
Physical cards are not mailed out when a digital Triangle Rewards card is
created. If you’d like a physical rewards card and key fob, please give us a
call at 1-866-SHOP-CTR or 1-800-226-8473 for more help.
Who do I talk to if I need help with my account, like changing my address or if
my Triangle Rewards card is lost or stolen?
WHO DO I TALK TO IF I NEED HELP WITH MY ACCOUNT, LIKE CHANGING MY ADDRESS OR IF
MY TRIANGLE REWARDS CARD IS LOST OR STOLEN?
You can change your address by logging into Triangle.com or by calling Customer
Service. Customers can also call Customer Service to report a lost or stolen
card. To reach customer service, call 1-800-226-8473 Monday to Friday 8:00 am to
9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST).
Can family members register under the same Triangle Rewards™ account?
CAN FAMILY MEMBERS REGISTER UNDER THE SAME TRIANGLE REWARDS™ ACCOUNT?
Each Triangle Rewards account can only be held by one person, however, family
members can collect together as a household with up to two additional key fobs
or by using the Triangle™ App. Alternatively, Triangle credit cardholders can
request supplementary credit cards for family members.
Can I cancel my Triangle Rewards™ card?
CAN I CANCEL MY TRIANGLE REWARDS™ CARD?
Yes, customers can close their account at any time. There is no fee for closing
an account, but they will lose any Canadian Tire Money® that they have
collected. If a customer would like to cancel an account they should call
Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and
Saturday and Sunday 9:00 am to 5:00 pm (EST). Please note that if you have a
Triangle branded credit card and close your Triangle Rewards account, you will
also be closing your credit card account.
Can I transfer electronic Canadian Tire Money® to another member?
CAN I TRANSFER ELECTRONIC CANADIAN TIRE MONEY® TO ANOTHER MEMBER?
Transfers are at the discretion of Canadian Tire. To request a transfer of
Canadian Tire Money®, please call Customer Service at 1-800-226-8473 Monday to
Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm
(EST). Remember, both members must have a registered Triangle Rewards account in
order to transfer.
How can I participate in the Triangle Rewards™ program if my card or key fob is
lost or stolen?
HOW CAN I PARTICIPATE IN THE TRIANGLE REWARDS™ PROGRAM IF MY CARD OR KEY FOB IS
LOST OR STOLEN?
If your card is lost or stolen you should immediately Customer Service at
1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday
9:00 am to 5:00 pm (EST) to let us know. Otherwise, you might not be able to
recover any Canadian Tire Money® that could be redeemed by a person presenting
your lost or stolen card. In the meantime, you can use the telephone number
provided upon registration at time of purchase, or use the Triangle App.
How can I correct my email address on my profile? I haven't been able to do so
in some time.
HOW CAN I CORRECT MY EMAIL ADDRESS ON MY PROFILE? I HAVEN'T BEEN ABLE TO DO SO
IN SOME TIME.
Please call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00
pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST).
Will I be able to register for the Triangle Rewards™ Program on Marks.com, Sport
Chek.ca , Atmosphere.ca, sportsexperts.ca and triohockey.ca?
WILL I BE ABLE TO REGISTER FOR THE TRIANGLE REWARDS™ PROGRAM ON MARKS.COM, SPORT
CHEK.CA , ATMOSPHERE.CA, SPORTSEXPERTS.CA AND TRIOHOCKEY.CA?
Sadly, not. To register for the Triangle Rewards Program you can do so on the
Triangle™ App or on Triangle.com.
I registered for the Triangle Rewards™ Program through the Triangle™App; where
can I pick up my card?
I REGISTERED FOR THE TRIANGLE REWARDS™ PROGRAM THROUGH THE TRIANGLE™APP; WHERE
CAN I PICK UP MY CARD?
If you would like a physical card, please call our customer service team
1-800-226-8473 and they will be happy to get you a physical card.
I am currently a member of the My Canadian Tire Money Program. Do I need to get
the new Triangle Rewards card?
I AM CURRENTLY A MEMBER OF THE MY CANADIAN TIRE MONEY PROGRAM. DO I NEED TO GET
THE NEW TRIANGLE REWARDS CARD?
We have changed the name of the My Canadian Tire Money® program to Triangle
Rewards. You can continue to use your My Canadian Tire Money Card. If you would
like a new Triangle Rewards card, you can merge your old account to your new
account at Triangle.com or through the Triangle App.
TRIANGLE REWARDS™ TERMS & CONDITIONS
How is my privacy being protected?
HOW IS MY PRIVACY BEING PROTECTED?
We’re committed to protecting the privacy and security of your personal
information. The Canadian Tire Privacy Charter ("Privacy Charter") explains the
types of customer personal information we collect, how it is used, and the steps
we take to ensure your personal information is handled appropriately. Click here
to read our full Privacy Policy.
What are the Triangle RewardsTM program rules?
WHAT ARE THE TRIANGLE REWARDSTM PROGRAM RULES?
Please see the full program rules here.
TRIANGLE™ MASTERCARD® CUSTOMERS
I am a Canadian Tire Options® Mastercard® cardmember, do I need to do anything
to be a part of the Triangle Rewards Program?
I AM A CANADIAN TIRE OPTIONS® MASTERCARD® CARDMEMBER, DO I NEED TO DO ANYTHING
TO BE A PART OF THE TRIANGLE REWARDS PROGRAM?
No. All our Options Mastercard cardmembers are automatically enrolled in the My
Canadian Tire Money Program. We have simply changed the name of this program to
Triangle Rewards. The name of our Options Mastercard has also changed to the
Triangle™ Mastercard®. You will be sent a redesigned Triangle Mastercard when
your Options Mastercard expires.
How do I qualify for a Triangle™ World Elite Mastercard®?
HOW DO I QUALIFY FOR A TRIANGLE™ WORLD ELITE MASTERCARD®?
For more information, customers can call the Canadian Tire Bank call center at
1-800-459-6415
What is the difference between a Triangle™ Mastercard®, a Triangle™ World
Mastercard® and a Triangle™ World Elite Mastercard®?
WHAT IS THE DIFFERENCE BETWEEN A TRIANGLE™ MASTERCARD®, A TRIANGLE™ WORLD
MASTERCARD® AND A TRIANGLE™ WORLD ELITE MASTERCARD®?
Click here
Where can I apply for a Triangle™ Mastercard®? (customers and employees)
WHERE CAN I APPLY FOR A TRIANGLE™ MASTERCARD®? (CUSTOMERS AND EMPLOYEES)
To apply online, visit Triangle.com. To apply in-store, visit any Canadian Tire,
Sport Chek, Mark’s/L’Équipeur, Atmosphere or participating Sports Experts
locations
Is there a fee associated with a Triangle branded Mastercard?
IS THERE A FEE ASSOCIATED WITH A TRIANGLE BRANDED MASTERCARD?
There is no annual fee associated with the Triangle Mastercard or Triangle World
Elite Mastercard. It’s an opportunity to collect Canadian Tire Money everywhere
you shop, and earn 4% back (pre-tax) in Canadian Tire Money on qualifying
purchases in-store and online at Canadian Tire, Mark’s/L’Équipeur, Sport Chek,
Atmosphere, Hockey Experts, Sports Rousseau, L'Entrepôt du Hockey, Party City
and participating Sports Experts stores. You can also collect Canadian Tire
Money at Partsource and Gas+/Essence+. This way, you can redeem for your
favourite products even faster.
If I pay with my Triangle Mastercard when redeeming a bonus offer, will I still
collect 4% on my purchase?
IF I PAY WITH MY TRIANGLE MASTERCARD WHEN REDEEMING A BONUS OFFER, WILL I STILL
COLLECT 4% ON MY PURCHASE?
Yes! Bonuses, like our exclusive e-mail offers, flyer offers and Triangle Bonus
Day events, are in addition to the 4% back in Canadian Tire Money that you
collect every day on qualifying purchases at Canadian Tire, Mark’s/L’Équipeur,
Sport Chek, Atmosphere, Hockey Experts, Sports Rousseau, L'Entrepôt du Hockey,
Party City and participating Sports Experts stores.
TRIANGLE™ MOBILE APP & TRIANGLE REWARDS™ CARD
Can I use my Triangle™ App to collect Canadian Tire Money® at Sport Chek,
Atmosphere, Mark's, L'Équipeur, Hockey Experts, Sports Rousseau, L'Entrepôt du
Hockey and participating Sports Experts stores?
CAN I USE MY TRIANGLE™ APP TO COLLECT CANADIAN TIRE MONEY® AT SPORT CHEK,
ATMOSPHERE, MARK'S, L'ÉQUIPEUR, HOCKEY EXPERTS, SPORTS ROUSSEAU, L'ENTREPÔT DU
HOCKEY AND PARTICIPATING SPORTS EXPERTS STORES?
Absolutely! When you are checking out at any of our stores the cashier can scan
your Triangle Rewards barcode in the Triangle App so you can collect CT Money on
your purchase.
How does the Triangle™ App work?
HOW DOES THE TRIANGLE™ APP WORK?
The Triangle App lets you collect and redeem Canadian Tire Money® with your
smartphone. It's an easy way to manage your Loyalty and Credit Card account all
in one app. You can find your CT Money balance, recent transactions,
personalized offers, Statement Balance and so much more. Remember, you can
collect and redeem Canadian Tire Money at Canadian Tire, Sport Chek, Atmosphere,
Mark's, L'Équipeur, Hockey Experts, Sports Rousseau, L'Entrepôt du Hockey and
participating Sports Experts stores.
Is my login and password on the Triangle™ App the same as triangle.com?
IS MY LOGIN AND PASSWORD ON THE TRIANGLE™ APP THE SAME AS TRIANGLE.COM?
Yes! You can sign in to the Triangle App using your Triangle ID. It is the same
credentials you would use to sign in on triangle.com or canadiantire.ca. If you
have a credit card Online Account, you can sign in to app using the same
username and password as you would on ctfs.com.
Do I need a network connection to access the app when in store?
DO I NEED A NETWORK CONNECTION TO ACCESS THE APP WHEN IN STORE?
You do not need a network connection to access your Triangle Rewards™ barcode in
the app. However, when you are activating offers and checking your CT Money
balance you will need to be connected to a network.
Do I need to download multiple apps to sign up for offers?
DO I NEED TO DOWNLOAD MULTIPLE APPS TO SIGN UP FOR OFFERS?
Nope! It's a one stop shop for activating all your offers in the Triangle™ App.
You can view your personalized offers for Canadian Tire, Sport Chek and
Mark's/L'Equipeur stores.
I want to merge my existing My Canadian Tire Money card with my new Triangle
Rewards card. How does this work?
I WANT TO MERGE MY EXISTING MY CANADIAN TIRE MONEY CARD WITH MY NEW TRIANGLE
REWARDS CARD. HOW DOES THIS WORK?
"There are two easy ways to merge your cards:
1) Download the Triangle App to your smart phone
2) Visit triangle.com/merge
The merge process may take up to 24 hours. You can continue to use your new card
to collect Canadian Tire Money, but won’t be able to redeem until the merge is
complete.
Please note: if any of the following apply to you, you will need to call a
Triangle expert at 1-800-226-8473 in order to keep your personal information and
data safe:
- You have registered your My Canadian Tire Money card as well as your new
Triangle Rewards card under different emails
- You have a Triangle credit card that is linked to card
- You’re not the tech savvy type
"
CONTACT US
By Email:
Complete this email form >
By Phone:
Online Customer Support:
1-866-SHOP-CTR
(1-866-746-7287)
Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356
Canadian Tire Roadside Assistance:
1-888-727-7478
Options MasterCard:
1-800-459-6415
Triangle Rewards:
1-800-226-8473
By Mail:
PO Box 2000, Station Main
Welland, ON L3B 5S3
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CANADIAN TIRE® and the CANADIAN TIRE Triangle Design are registered trade-marks
of Canadian Tire Corporation, Limited. **Online prices and sale effective dates
may differ from those in-store and may vary by region. Dealers may sell for
less.
Privacy | Terms & Conditions | FAQ | Site Map
Financing available is “Equal payments, no interest” for 24 months (unless
otherwise stated) and is only available on request, on approved credit and on
purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made
with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur,
Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and
participating Sports Experts. Interest does not accrue during the period of the
plan. However, if we do not receive the full minimum due on a statement within
59 days of the date of that statement, or any event of default (other than a
payment default) occurs under your Cardmember Agreement, all special payment
plans on your account will terminate and (i) you will then be charged interest
on the balances outstanding on such plans at the applicable regular annual rate
from the day after the date of your next statement, and (ii) the balances
outstanding will form part of the balance due on that statement. There is no
administration fee charged for entering into a special payments plan. Each month
during an equal payments plan you are required to pay in full by the due date
that month’s equal payments plan instalment. Any unpaid portion not received by
the due date will no longer form part of the equal payments plan and interest
will accrue on that amount from the day after the date of your next statement at
the applicable regular annual rate. Offer subject to change without notice.
Additional information for residents of Quebec only: The regular annual rate for
persons applying for the Triangle Mastercard and the Triangle World Elite
Mastercard is 22.99% for cash transactions and related fees and 19.99% for all
other charges. Some applicants may receive a higher or lower regular annual rate
depending on a credit evaluation. The minimum payment is the sum of (a) the
greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of
the New Balance, excluding amounts on special payment plans, (b) any balance
over your credit limit, (c) any amounts past due not included in (b) above, and
(d) the amount of any equal payments plan instalments then due. Balances under
$10 are due in full. For residents of Quebec, the period between the statement
date and the due date for payment is 26 days. The billing period covered by each
statement can be from 28-33 days. The Triangle Mastercard and the Triangle World
Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded
to the nearest cent) assuming that all charges are purchases bearing interest at
the regular annual rate of 19.99%, a 30 day month, no charges made on special
payment plans and no other fees, additional payments or other changes are:
If your average balance is: $100 $500 $1000 $2000 Total monthly credit charges
will be: $1.64 $8.22 $16.43 $32.86
† In the form of electronic Canadian Tire Money® (CT Money®). You cannot collect
paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the
base rate of collecting CT Money. Not all items sold at Canadian Tire earn CT
Money. The offered rate is exclusive of any bonus or promotional offers or
redemption transactions. CT Money is collected on the pre-tax. Bonus CT Money
collected from online orders will be applied to the member’s Triangle Rewards™
account within 5 weeks of the purchase date. Terms and Conditions apply. Visit
https://triangle.canadiantire.ca/en.html for more information.
®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire
Corporation, Limited and are used under licence.
®/TM Mastercard and World Mastercard are registered trademarks, and the circles
design is a trademark of Mastercard International Incorporated.
®/TMMark’s is a registered trademark of Mark’s Work Warehouse Ltd, used under
licence
®/TMSport Chek is a registered trademark of FGL Sports Ltd, used under licence.
◊Pricing, selection, and availability of store clearance items are determined by
each store. Items may be display models or not exactly as shown and may not be
available in all stores. Quantities may be limited. Contact your store for more
information. We reserve the right to limit quantities. Sorry no rainchecks
(excluding Quebec).
‡‡Shipping fees apply. Shipping fees and delivery times vary depending on
location, size and weight of the item(s) and is only available within the
province of the Canadian Tire retail location (“Store”) from which the item(s)
was purchased. Bulk items will only be delivered within a 100km radius of the
Store. Not available in Recontre East, NL. Conditions and restrictions apply.
Visit https://www.canadiantire.ca/en/ship-to-home.html for more information.
°Shipping times may be impacted by Canada Post/Third Party Carrier service
disruptions or inclement weather, so we cannot guarantee orders will be received
before December 24, 2021, in all regions.
*The Triangle Rewards Program is owned and operated by Canadian Tire
Corporation, Limited. The Triangle™ credit cards are issued by Canadian Tire
Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To
collect bonus CT Money you must present a Triangle Rewards card/key fob, or use
any approved Cardless method, at time of purchase or pay with a Triangle credit
card. You cannot collect paper CT Money on bonus offers. Minimum $200 spend is
on the pre-tax amount on the same tender and for a single transaction. $200 must
be spent on items that earn CT Money. Not all items sold at Canadian Tire are
eligible to earn CT Money or to be redeemed for. Conditions apply. Visit
triangle.com for full program rules and Partner location information. The
offered rate is exclusive of any bonus or promotional offers or redemption
transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus
CT Money collected from online orders will be applied to the Member’s Triangle
Rewards Account within five weeks of the purchase date. No rainchecks.
Shopping Tools
SHOPPING TOOLS
Store Locator Careers Car Parts Selector Tire Selector Brand Name Selector
Tested for Life in Canada
Services
SERVICES
HomeServices Canada's Garage Roadside Assistance Loan-A-Tool Canadian Tire
Financial Services
Corporate
CORPORATE
Corporate Information Careers Business Opportunities Financial Services
Support
SUPPORT
Online Ordering Customer Service / FAQs Returns Order Status Product Recalls
Safety Data Sheets Recycling Information About Triangle ID
Our Brands
OUR BRANDS
Helly Hansen Trio Hockey Mark'sPartSource Pro Hockey Life
Sport Chek Sports Experts Atmosphere Triangle RewardsParty City Gas+
Follow Us
FOLLOW US
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Send us feedback on your shopping experience today
* DOWNLOAD THE APP
EMAIL SIGN UP
CANADIAN TIRE® and the CANADIAN TIRE Triangle Design are registered trade-marks
of Canadian Tire Corporation, Limited. **Online prices and sale effective dates
may differ from those in-store and may vary by region. Dealers may sell for
less.
Privacy | Terms & Conditions | FAQ | Site Map
Financing available is “Equal payments, no interest” for 24 months (unless
otherwise stated) and is only available on request, on approved credit and on
purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made
with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur,
Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and
participating Sports Experts. Interest does not accrue during the period of the
plan. However, if we do not receive the full minimum due on a statement within
59 days of the date of that statement, or any event of default (other than a
payment default) occurs under your Cardmember Agreement, all special payment
plans on your account will terminate and (i) you will then be charged interest
on the balances outstanding on such plans at the applicable regular annual rate
from the day after the date of your next statement, and (ii) the balances
outstanding will form part of the balance due on that statement. There is no
administration fee charged for entering into a special payments plan. Each month
during an equal payments plan you are required to pay in full by the due date
that month’s equal payments plan instalment. Any unpaid portion not received by
the due date will no longer form part of the equal payments plan and interest
will accrue on that amount from the day after the date of your next statement at
the applicable regular annual rate. Offer subject to change without notice.
Additional information for residents of Quebec only: The regular annual rate for
persons applying for the Triangle Mastercard and the Triangle World Elite
Mastercard is 22.99% for cash transactions and related fees and 19.99% for all
other charges. Some applicants may receive a higher or lower regular annual rate
depending on a credit evaluation. The minimum payment is the sum of (a) the
greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of
the New Balance, excluding amounts on special payment plans, (b) any balance
over your credit limit, (c) any amounts past due not included in (b) above, and
(d) the amount of any equal payments plan instalments then due. Balances under
$10 are due in full. For residents of Quebec, the period between the statement
date and the due date for payment is 26 days. The billing period covered by each
statement can be from 28-33 days. The Triangle Mastercard and the Triangle World
Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded
to the nearest cent) assuming that all charges are purchases bearing interest at
the regular annual rate of 19.99%, a 30 day month, no charges made on special
payment plans and no other fees, additional payments or other changes are:
If your average balance is: $100 $500 $1000 $2000 Total monthly credit charges
will be: $1.64 $8.22 $16.43 $32.86
† In the form of electronic Canadian Tire Money® (CT Money®). You cannot collect
paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the
base rate of collecting CT Money. Not all items sold at Canadian Tire earn CT
Money. The offered rate is exclusive of any bonus or promotional offers or
redemption transactions. CT Money is collected on the pre-tax. Bonus CT Money
collected from online orders will be applied to the member’s Triangle Rewards™
account within 5 weeks of the purchase date. Terms and Conditions apply. Visit
https://triangle.canadiantire.ca/en.html for more information.
®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire
Corporation, Limited and are used under licence.
®/TM Mastercard and World Mastercard are registered trademarks, and the circles
design is a trademark of Mastercard International Incorporated.
®/TMMark’s is a registered trademark of Mark’s Work Warehouse Ltd, used under
licence
®/TMSport Chek is a registered trademark of FGL Sports Ltd, used under licence.
◊Pricing, selection, and availability of store clearance items are determined by
each store. Items may be display models or not exactly as shown and may not be
available in all stores. Quantities may be limited. Contact your store for more
information. We reserve the right to limit quantities. Sorry no rainchecks
(excluding Quebec).
‡‡Shipping fees apply. Shipping fees and delivery times vary depending on
location, size and weight of the item(s) and is only available within the
province of the Canadian Tire retail location (“Store”) from which the item(s)
was purchased. Bulk items will only be delivered within a 100km radius of the
Store. Not available in Recontre East, NL. Conditions and restrictions apply.
Visit https://www.canadiantire.ca/en/ship-to-home.html for more information.
°Shipping times may be impacted by Canada Post/Third Party Carrier service
disruptions or inclement weather, so we cannot guarantee orders will be received
before December 24, 2021, in all regions.
*The Triangle Rewards Program is owned and operated by Canadian Tire
Corporation, Limited. The Triangle™ credit cards are issued by Canadian Tire
Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To
collect bonus CT Money you must present a Triangle Rewards card/key fob, or use
any approved Cardless method, at time of purchase or pay with a Triangle credit
card. You cannot collect paper CT Money on bonus offers. Minimum $200 spend is
on the pre-tax amount on the same tender and for a single transaction. $200 must
be spent on items that earn CT Money. Not all items sold at Canadian Tire are
eligible to earn CT Money or to be redeemed for. Conditions apply. Visit
triangle.com for full program rules and Partner location information. The
offered rate is exclusive of any bonus or promotional offers or redemption
transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus
CT Money collected from online orders will be applied to the Member’s Triangle
Rewards Account within five weeks of the purchase date. No rainchecks.
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