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Customer Satisfaction



Our Customer Satisfaction
97.6/100

Based on 1196 reviews in the last 90 days.




PRODUCTIVITY, ENHANCED.

Since 1986




MANAGED IT SERVICES

Your IT solutions are more than just a business tool. They’re a key part of your
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A FEW OF OUR CLIENTS

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Support Ticket Feedback

 



Our Client Feedback
CSAT 97.6
1196 reviews in 90 days
“Randy was very fast and took care of everything. He fixed all 3 of my issues
that day.”
Justin M, Pacific Coast Energy Company
“The immediate problem was resolved while on the call. There was also an
outstanding question that needed to be answered. The answer came pro... ”
Jon C, Greater California Financial Services
“Continuing to show a commitment to customer service by employing valuable
qualified people like Marwa and many others. We pay for a service ... ”
Micheal F, Ocean Breeze
“Prompt and fast resolution, and follow ups. 10/10”
Prithwijit S, Wyatt Technology Corporation
“Thank you for the wonderful work you always do.”
Leonard H, Himelsein Group
“Randy was extremely kind, helpful and thorough. He's a fantastic member of your
team and I appreciate his help!”
Kristin H, Foundation for the Performing Arts Center
“Keeth really did a great job helping resolving a problem with one of our team
members. It was a bit difficult because it involved a remote e... ”
Dave P, Peters and Milam Insurance Services
“answered my question quickly”
Howard J, Lenny & Larry's
“Helped me with my issue and also gave me extra advice that I didn’t even know I
needed! Great customer service.”
Celeste T, Ghitterman Ghitterman & Feld
“Issue resolved in less than a minute! Thank you so much!!!”
Shoshana L, OSI Hardware
“Thanks again for bailing me out and keeping my workstation and software
running!”
John S, Diani Companies
“Your team is the best! Issue resolved as usual.”
Lisa R, Dunn School
“Great service and quick response to our issues.. thank you”
Sharon W, Chrystal J. Singleton, M.D.
“Thank you for the prompt efficient after hours help. My best to Keith.”
Jim B, Andre Morris and Buttery
“He know exactly what was the issue it didn't even take him long to fix the
issue.”
Angie C, Mitchell Adler M.D.
“Thank you for being so prompt to fix our issue”
Jana M, Orloff Jewelers
“The issue was resolved in a timely manner as promised!!”
Lloyd T, Gavial Engineering Mfg, Inc
“Always great customer service and kind interactions with CIO staff.”
Jeannette R, Housing Authority of San Luis Obispo
“Soooo great. Tytyty 😊”
Maggie D, Windward Vineyard
“Thank you Hass for a great service. You're the best I know I can always count
on you to fix my IT issues”
Sasi L, American Riviera Bank
“Great IT support. Thank you to all who worked this service ticket. I appreciate
your professionalism and follow up. Great job!”
Travis H, JB Dewar Inc
“The gentleman was polite and sensitive to my challenges! He also called back in
precisely 15 minutes when asked to do so. Thanks for the he... ”
Alisse H, Foodbank Of Santa Barbara County, Inc.
“Service was outstanding. Keith took his time to get my printer setup and answer
my questions.”
Jennifer S, Walpole and Co. LLP
“Thank you. We were able to correct the problem in time for payroll. It was a
close call. thank you David G”
Nancy G, Saucelito Canyon Vineyard
“Great as usual. CIO always delivers! Thank you so much.”
Janine S, San Luis Obispo Botanical Gardens
“He was quick, to the point, and got me up and running. Very responsive.”
Steve H, Collaboration LLC
“The staff as CIO has helped so much these past couple weeks! Today was a super
easy fix that took less than 2 minutes. I was back up & runni... ”
Tiffany G, CU Enterprises
“Your Tech was very competent, cool and polite. She solved the issue in record
time. Regards, John Doogan, Reliable RWS”
John D, Reliable Workplace Solutions
“He found the problem in a blink of a eye. He solved and fixed it and I'm back
working with little down time. Thank You Cathy - Coastal C... ”
Cathy S, Coastal Copy
“Thanks! Wow you guys are quick to respond..........”
Tamara B, Mesa Vineyard Management, Inc
“David is always right on track and doesn't give up until finds a solution :-)”
Janice G, Premier Lending Services Inc
“Easy to work with and only took a few minutes.”
Debbie S, H2O Engineering, Inc.
“CIO Solutions does a great job for us. Resolving a major issue in a short
timeline. Thank you”
Mary P, More Diagnostics
“Stuart resolved my problem quickly and was very personable and professional.”
Janet K, Sierra HR Partners
“Thanks for the help! Quick and easy.”
Dallas V, Fauver, Large, Archbald & Spray, LLC
“Kale was great in helping me with 7 different issues on my computer. He was
patient and came up with several possible solutions on a severa... ”
Bob T, Radius Group Commercial Real Estate
“Prompt and thorough in taking care of a student email issue. Thank you!”
Autumn B, Fielding Graduate University
“Calm and courteous service. Was helpful to get answers to my questions and
offer tips to an easier access to my profile. Bookmarked my app a... ”
Ronda R, United Boys and Girls Clubs of SB
“Excellent, prompt, efficient customer service. Thank you CIO!”
Laura B, Pensionmark Financial Group, LLC
“Kenny was so much help to me today and on a Sunday. He contacted me promptly
and was able to get my issue resolved quickly. So appreciate ... ”
Debbie S, H2O Engineering, Inc.
“Steadman did a great job and got me connected right away!”
Patty C, Big Brothers Big Sisters - SLO
“Great support during off hours when we could make changes without disrupting
production. This is the definition of customer focused support ... ”
Peter , Baloian Farms
“I always have the best experiences with CIO. They have amazing customer service
and great people.”
Elysebeth B, Premier Lending Services Inc
“Sam did an excellent job and always follows up! Thank you Sam!”
Kristin C, Hager & Dowling
“Greg Goulart went above and beyond to assist with an HP warranty issue. His
knowledge was invaluable as he knew exactly what to advise HP in... ”
Marsha S, Martin Resorts Inc
“Amazing like always!! So fast, friendly and efficient! Truly appreciate it”
Raeleen B, Meathead Movers
“Stuart was so helpful with an intricate Mac-related challenge.”
Casey D, Music Academy of the West
“Always timely, professional and courteous.”
William M, Continental Labor & Staffing Resources
“Thomas dropped everything and helped me out in a crunch!”
Brenda R, Dignity Health - Central Coast Gastroenterology
“Needed to transfer my Adobe to another computer and Keith handled it easily :)
Thank you so much!!!”
Ossana T, Cambria Community Services District
“Thank you for your fixing our computer issues and making everyone's Monday
morning so much better!”
Dinah N, Carmel & Naccasha LLP
“Great customer service. Was able to get the main item cleared up in just a
matter of minutes and able to address a couple other miscellaneou... ”
Steve H, Collaboration LLC
“Kale was great, he figured out my problem and fixed it. He also explained what
had happened. I am hopeful that I can avoid this problem in... ”
Julie S, Andre Morris and Buttery
“Customer service rep was GREAT! Very friendly and helpful, took care of my
issues immediately, Thank you”
Tracie T, Templeton Endoscopy Center
“Outstanding service from Kenny this weekend in a bit of an emergency situation.
Thanks Kenny!!!!”
Todd V, Poor Richard's Press
“excellent service as always Thank you”
Rick L, Associated Development Services Corp
“Arie is great to work with: an good troubleshooter, understands the issue well,
professional, polite, calm...all the things you wish your IT... ”
Kaylen , Ghitterman Ghitterman & Feld
“Daniel was GREAT - he knew what he was doing and how to fix missing folders
issue, then taught me how navigate the system better. Much appre... ”
Monica D, John Lambe Construction
“the CIO Team is GREAT! They put in a new system for my company and we had a
glitch; they came out immediately and made things right! I am... ”
David S, Sansone Company, Inc
“Stuart was very helpful and fast! Thanks!”
Fernando C, Arvin-Edison Water Storage District
“Dave, THANK YOU THANK YOU THANK YOU for this quick turnaround. I had a client
making some pretty quick demands and needed to satisfy them so... ”
Vince C, Radius Group Commercial Real Estate
“Reached out regarding a print to scan issue and it was resolved within an hour.
Thanks guys!”
Alex A, Dayka and Hackett LLC
“Can always count on CIO to get the job done.”
JoEllen C, Capitoline Management MT, LLC
“My technician was friendly, helpful, and solved my issue quickly. I love the
professionalism with this company!”
Shanay B, Paso Robles Chamber of Commerce
“Kenny, thank you so much for your patience in getting me up and running at 8AM!
And for making me laugh while doing it! You are awesome!”
Lauren S, Arlington Financial
“I was helped quickly and was walked through every step kindly and easily. I got
an update on our COX issue the next day. The follow up was t... ”
Heather B, Coastal Dispensary
“THANK YOU! THANK YOU! THANK YOU!”
Michelle C, Omni Design Group
“My issue was resolved efficiently and quickly. Thank you!!!”
Mali M, MarBorg Industries
“Chail, Quichita and Drew are AMAZING! Arie is too! Happy Friday!”
Chris B, Music Academy of the West
“The entire Technical Support Team is always so helpful. It's a big stress
eliminator to be able to have instant and very competent assistan... ”
Angela K, Zyris
“the support person has patient, helpful and polite - with a sense of humor.”
Jay H, Hall Hieatt Connely & Bowen LLP
“CIO Solutions......you rock....thank you!”
Tamara B, Mesa Vineyard Management, Inc
“TImely resolution and kept patience and guided me to trouble shoot remotely.
Great job!”
Rajiv D, Califia Farms

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18 May


IT roadmapping is useful for visualizing upcoming costs, projects, and overall
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proactive. Get to know the components of an IT roadmap and what goes on it!

https://www.ciosolutions.com/components-of-an-it-roadmap/

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CIO Solutions @ciosolutions ·
3 May


Did you know that using systems past their "End of Life" dates and waiting until
the last possible second to upgrade can impact your security and productivity?
Here's why you should put a proactive upgrade plan in place.
https://www.ciosolutions.com/upgrade-tech-before-the-end/

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