support.atlassian.com Open in urlscan Pro
99.86.4.27  Public Scan

Form analysis
0 forms found in the DOM

Text Content

ATLASSIAN SUPPORT

 * Products
 * Documentation
 * Resources

 * Contact
 * 
 * Log in
 * 

 * 
 * Log in
 * 

Cloud
Data Center and Server
 * Jira Software
 * Jira Service Management
 * Jira Work Management
 * Jira Align
 * Confluence
 * Trello
 * Bitbucket
 * Opsgenie
 * Statuspage
 * Atlas
 * Halp
 * Advanced Roadmaps for Jira
 * Team Calendars
 * Questions for Confluence
 * Atlassian Cloud
 * Atlassian Analytics (beta)
 * Compass (beta)
 * Jira Product Discovery (beta)

 * Manage subscriptions and bills for Atlassian cloud products
   
   Get a high-level overview of billing and subscription management for
   Atlassian cloud products.

 * Documentation
   
   Usage and admin help

 * Community
   
   Answers, support and inspiration

 * System Status
   
   Cloud services health

 * Suggestions and bugs
   
   Feature suggestions and bug reports

 * Marketplace
   
   Product apps

 * Billing & licensing
   
   Frequently asked questions

Products
Documentation
Resources
 * Log in to account
 * Contact support
 * Training & Certification
 * Cloud Migration Center
 * GDPR guides
 * Enterprise services
 * Atlassian Partners
 * Developers
 * User groups
 * Automation for Jira
 * Atlassian.com

Subscriptions and billing

Documentation

 * 
   Manage subscriptions and bills for Atlassian cloud products
   * Manage your bill for Standard and Premium plans
   * Manage your bill for Enterprise plans
   * Manage your bill for Atlassian Access
   * Cancel your site subscription
   * Unsubscribe from Atlassian Access
   * Service Level Agreement for Atlassian cloud products
   * Impact of Trello users on your Atlassian Access bill
   * Buying Atlassian cloud products
   * Manage payment methods
   * Manage quotes
   * Manage tax information
   * Manage users and user tiers
   * Request a refund
   * Switch from monthly to an annual subscription
   * 
     Unable to make payments
   * Update your contact address

Atlassian Support
/
Subscriptions and billing Resources
/
Manage subscriptions and bills for Atlassian cloud products


UNABLE TO MAKE PAYMENTS


WHAT ACTIONS CAN I TAKE IF I’M NOT ABLE TO MAKE PAYMENTS FOR MY CLOUD PRODUCT
SUBSCRIPTION?

This FAQ is for the following cloud products: Jira Software, Jira Work
Management, Jira Service Management, Confluence, and Bitbucket. If you’re unable
to make payments for other products, please contact us.


FOR JIRA SOFTWARE, JIRA WORK MANAGEMENT, JIRA SERVICE MANAGEMENT, AND CONFLUENCE
CLOUD PRODUCTS

Before you’re unsubscribed from - and lose access to - the product, here are
some actions we suggest you take:

EXPORT YOUR DATA:

We advise you to export your business data from your Atlassian instance. For
more information, see our Data Storage FAQs.

DOWNGRADE TO A FREE PLAN:

This could be an option if you have a relatively small number of users or
agents.

 1. If applicable, you’ll first need to reduce users to 10 or fewer (three
    agents or fewer for Jira Service Management). Go to your site’s admin at
    admin.atlassian.com. Select the Organization and go to Manage users. Find
    users you want to remove, and select Show details. From there, remove the
    user.

 2. Change to the Free plan at admin.atlassian.com. Select the Organization, go
    to Billing, and select Manage subscriptions. Select Change next to your plan
    for each product. Select the Free plan and confirm.

CONTACT US:

If you need to speak to one of our team members about your situation, please
submit a request to the Atlassian Support team.




FOR BITBUCKET CLOUD

If you have five users or fewer, Bitbucket will downgrade to a Free plan.

If you have over five users, your access will be read-only - but you can reduce
the number of users. Here’s how.

If you need help, contact the Atlassian Support team.

Was this helpful?

Yes
No
It wasn't accurate

It wasn't clear

It wasn't relevant
Provide feedback about this article


ADDITIONAL HELP

Ask the Community
 * Manage subscriptions and bills for Atlassian cloud products
 * Show more
 * Manage users and user tiers
 * Request a refund
 * Switch from monthly to an annual subscription

 * Unable to make payments

 * Update your contact address

On this pageWhat actions can I take if I’m not able to make payments for my
cloud product subscription?For Jira Software, Jira Work Management, Jira Service
Management, and Confluence cloud productsFor Bitbucket cloud
CommunityQuestions, discussions, and articles
 * Privacy Policy
 * Terms of Use
 * Security
 * 2022 Atlassian


PRIVACY PREFERENCE CENTER

When you visit any web site, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalised web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
Atlassian Cookies and Tracking Notice
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Cookies Details‎


BACK BUTTON PERFORMANCE COOKIES



Vendor Search Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

 * VIEW COOKIES
   
   
    * Name
      cookie name

Save Settings


This site uses cookies to improve your browsing experience, perform analytics
and research, and conduct advertising. To change your preferences, click Cookie
Settings. Otherwise, clicking Accept all Cookies indicates you agree to our use
of cookies on your device.Atlassian Cookies and Tracking Notice

> Cookie Settings Accept All Cookies