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SIGNING
Find answers to your eSignature signing questions.
* 708 Topics
* 1,876 Replies
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708 TOPICS
Recently Active
Most Replies Most views Newest First
LauraMUNewcomer
asked in Signing
HELP: VOLUME IN MBS OF DOCUSIGN DOCUMENTS THAT WERE SENT OUT
Hi DS Community, Hope you are doing well. I’m Laura, IT Solution Analyst and DS
Admin. I am trying look for the volume in MBs of DocuSign documents that were
sent out for an specific time period. Do you know who can I get this
information? Thanks in advance for any help.
01
D
2 minutes ago
I
Iorgo2Newcomer
asked in Signing
CAN NOT SIGN
I am trying to do what I always do the last years... Received on my email a word
doc which I want to open directly through DocuSign...sign it and share it
through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time
it says no more envelopes left or something like that.I just want to sign
nothing else and as far as I know signing is free...would appreciate any help
from anyone.
06
I
5 minutes ago
S
StonyTillerNewcomer
asked in Signing
SIGNING
I’m using a template and I’ve filled out all necessary fields but when i click
on the “sign” and “initials” to sign and initial my name nothing is appearing in
fact I can’t sign my name at all. I’ve already adopted a signature. Help.
03
N
9 minutes ago
B
Bluerain007Newcomer
asked in Signing
I CAN'T CHANGE MY SIGNATURE AND INITIALS ON A DOCUMENT
I was sent a document for signature by a 3rd party. I opened the relevant link
and uploaded my custom signature. I clicked the region to be signed.
Unfortunately the image initials appear too small in the document. Now every
time I open the link it uses the same initials to sign and I can't change it. I
tried to hover of the logo to get the change signature option but it doesn't
show up. How do I resolve this issue?
04
A
49 minutes ago
N
NDoNewcomer
asked in Signing
ERROR MESSAGE
error message : You have attempted to access a restricted URL. If you feel you
have reached this page in error, please contact your internal system
administrator . Transaction Id: 09bfb3b8-59db-4479-83aa-cb1978356951 Appears
often, then I wait about 15 minutes or half an hour and everything is back to
normal. Anybody knows what the problem is?
09
C
1 hour ago
J
jamicarpNewcomer
asked in Signing
EMAIL OPTION FOR CLIENTS SIGNING DOCUMENTS
I want an email option for when I send documents to my clients
05
C
1 hour ago
M
mtourkNewcomer
asked in Signing
SMS NOT RECEIVED
During signing a document, the I do not receive the SMS from the system,
even-though I am sure mobile number is correct, I receive regular SMS messages
from other systems on the same number, can the authentication be through e-mail
instead of SMS? how to overcome this issue since I have a deadline need to sign
before it
02
C
1 hour ago
C
Christopher McTiffenNewcomer
asked in Signing
NON-REGISTERED USERS
Hello! Can non-registered DocuSign users receive and sign a document I send
them, or do they have to register as a user with DocuSign first? Thank you!
02
C
2 hours ago
ClovisNewcomer
asked in Signing
HOW TO RETRIEVE A COPY OF A DOCUMENT THAT I SIGNED ELECTRONICALLY AND DID NOT
HAVE A COPY AND THE LINK HAS EXPIRED
I am a tenant and the realtor sent me my lease to sign. After signing, he did
not send me my own copy after he has verified it. He did not send me a copy and
I did not download the document I signed. The link has expired. Is there any
means by which I can have a copy of what I signed?
13
C
2 hours ago
K
KenNewcomer
asked in Signing
RED BOX AROUND FIELDS
A client sent a document for me to fill out and sign. There are 4 columns with 4
fields across (left to right) each column. There is a red line around the 4
boxes in the top fields. The fields below this do not have the red lines around
them. It I fill out these fields, sign the form and try to send it takes me to
the fields hilighted in red as an error. I cannot get the red lines to go away.
BTW the red lines around these boxes are present when I first open the link and
have not started to fill it out. No other fields have the red lines.
05
C
2 hours ago
C
Cheryl MartinNewcomer
asked in Signing
UNABLE TO READ NAME AND DATE FIELDS ONCE THE DOCUMENT HAS BEEN SIGNED.
The name and date fields look fine when I add them to my document, but once they
have been filled in and the document has been signed they are unreadable, it is
almost like the fields are too small but i can’t see anyway to make them bigger.
Has anyone had any experience with this? This is what it looks like once signed
018
C
3 hours ago
S
S2j3mNewcomer
asked in Signing
INPUT/OUTPUT ERROR, STORAGE FULL
Hello, I am trying to sign one of my own documents (word document from my Google
Drive), and every time I try to add the document, I get a pop up that says
"input/output error. Storage may be full"..... How do I fix this? Thank you!
01
3 hours ago
G
GMLonNewcomer
asked in Signing
NOT RECIEVING NEW DOCUMENTS TO SIGN
I am not receiving any new documents for signatory. I have checked email address
on account and that which the suppliers are using? I do not even receive an
email to notify me. Can anyone advise on this?
02
G
4 hours ago
E
ElisafgNewcomer
asked in Signing
UGLY SIGNATURE
I dont like the signature create by the application...i’d like change….what can
i do?
01
8 hours ago
S
soleneNewcomer
asked in Signing
NOT ABLE TO SIGN " WE CAN'T FIND YOUR CERTIFICATES"
when I have signed and click on “continue” I have this message appearing: “ We
can't find your certificates We are unable ta find any certificates connected ta
your device. Check that your certificates are available, and then Try Again” can
you please help?
02
N
2 days ago
N
Natalia IrizarryNewcomer
posted in Signing
DIGITAL SIGNATURE CARDS
Hi - I would like to know the best flow to gather real “wet” signatures from
multiple individuals within a single document. What DocuSign functionality
should I use? I’m looking for something fully digital and client-friendly.
02
N
2 days ago
C
Chuck RNewcomer
posted in Signing
DOCUSIGN SECURITY QUESTIONS- FINDING THEM IRRELEVANT?
Hello- Is it just me or are many of you finding security questions irrelevant? I
personally had one for a distant cousin of my father who is passed away over a
decade. Clients get them about family members they haven't lived with over a
decade. I just keep telling clients to keep taking and using different answers
but there has to be a better way
02
N
2 days ago
J
Joachim MohaleNewcomer
asked in Signing
WRONG INFORMATION CAPTURED AND SUBMITTED.
I entered the incorrect postal address on the form and submitted it in error.
How do I rectify the issue?
01
2 days ago
T
tessabadraboNewcomer
asked in Signing
ON SOMEONE'S ELSE LEVEL
I used to be able to see the pending envelopes on someone else’s level when I am
cc’d on the document at the same level that they have been assigned as a signer
and recently it changed. Is there a way to turn this feature back on? As far as
I am aware I didn’t change anything on my end.
07
N
2 days ago
T
TierraGrandeNewcomer
asked in Signing
SIGNING WHILE SIGNED INTO MY ACCOUNT
I have always had the ability to sign documents that require my signature, or
that I am the only Signer on while signed into my Docusign account. Usually
Docusign will even trigger a pop-up asking if I want to sign immediately, or
from the dashboard it will allow me to immediately access the envelope in order
to sign. However, as of this week this has no longer been an option. I am using
a chrome browser and I have tried clearing my Cache and Cookies additionally I
have tried a different device as well. Is anyone else having this issue?
011
A
3 days ago
M
MEMObserver
asked in Signing
SIGNATURES
Is it possible to have multiple signatures on one account? I want to use
Docusign for two of my companies without having two separate accounts. Is this
possible?
01
D
3 days ago
C
Coveandhatch1Newcomer
asked in Signing
SIGNING A DOCUMENT, ONLY INITIALS APPEAR, CANNOT CHANGE
I received a document to be initialed in one location and signed in another. I
clicked the initial box first wrote in my initials, then clicked the box to sign
and my initials automatically populate instead of my signature with no way of
changing this. I’ve tried on my iPhone and my windows desktop and I cannot find
a way to change or edit the signature in the document. I’ve added new signatures
to my docusign account but they do not show up either. I’ve been fighting with
this for like three hours and can’t get it to work. Any help would be
appreciated.
03
A
3 days ago
M
m3l001Newcomer
asked in Signing
FIXED APPROVAL/ CORNER SIGN FLOW
Can we set up a fixed approval/ corner sign flow so that nobody can change it?
Thanks!
02
N
3 days ago
L
LarryAZNewcomer
asked in Signing
PHISHING EMAILS FROM DOCUSIGN.NET DOMAIN
I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and
none of the standard reporting email addresses like abuse@ or admin@ work. They
reject my email, and I can’t find any reporting information on their FAQ page. I
guess I'm left with the choice of blocking the domain? Why do they make is
difficult to contact support or report phishing? Keeping customers at arms
length is bad practice. Edit: Spam@docusign.com. What a waste of my time finding
that. Edit 2: Spam@… blocked my email as spam. This is BS. Going to block the
domain on the server.
03
C
3 days ago
S
sotheaNewcomer
asked in Signing
LANGUAGE FROM SIGNER IS NOT SUPPORT
Language/font from signer is not support, it shows sth cannot read
01
C
3 days ago
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