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HIPAA Certified. Live Callers.


OVER 13 YEARS OF EXPERIENCE WORKING WITH MEDICAL PRACTICES

   
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 * Services
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CURIOUS ABOUT HOW WE SOUND?


CLICK PLAY AND HEAR HOW SUMMER SOUNDS! SHE ONE OF OUR MANY TALENTED PATIENT CARE
COORDINATORS.


SCHEDULE A DEMO

Virtual Patient Care Coordinators for Medical Practices



 * Dedicated HIPAA Certified and Trained Patient Care Coordinators - Not just
   ANY agent is answering your calls!
   
   

 * Customized Incoming Phone Call Answering
   
   * Answering All of your Incoming Calls
   
   * Overflow Calls
   
   * Scheduling or New Patient Calls
   
   * Flexible Schedules
   
   * After Hours
   
   * On-Call Dispatch
   
   

 * Scheduling Patients Directly In Your EMR, EHR or Practice Management System
   
   

 * Outbound Scheduling Calls
   
   * Recalls, Recare & Reactivation Calls
   
   * Confirmation and Reminder Calls
   
   * No-Show and Cancellations
   
   * Lead Nurturing
   
   * Consult Follow-Ups
   
   * Referral Follow-Ups
   
   * Appointment Requests
   
   

 * A La Carte Services
   
   * Marketing Campaigns
   
   * Voicemail Processing
   
   * Chat and Scheduling Requests Processing
     
     

 * Services Customized for Your Office

Virtual Patient Care Coordinators for

Medical Practices



 * Dedicated HIPAA Certified and Trained Patient Care Coordinators - Not just
   ANY agent is answering your calls!
   
   

 * Customized Incoming Phone Call Answering
   
   * Answer All of your Incoming Calls
   
   * Overflow Calls
   
   * Scheduling or New Patient Calls
   
   * Flexible Schedules, Including After Hours
     
     

 * Schedule Patients Directly In Your EMR, EHR or Practice Management System
   
   

 * Outbound Scheduling Calls
   
   * Recalls, Recare & Reactivation Calls
   
   * Confirmation and Reminder Calls
   
   * No-Show and Cancellations
   
   * Consult Follow -Ups & Lead Nurturing
   
   

 * A La Carte Services
   
   * Marketing Campaigns
   
   * Voicemail Processing
   
   * Chat and Scheduling Requests Processing
     
     

 * Services Customized for Your Office




CURIOUS ABOUT HOW WE SOUND?


CLICK PLAY AND HEAR HOW SUMMER SOUNDS! SHE ONE OF OUR MANY TALENTED PATIENT CARE
COORDINATORS.

SERVICES

Contact Us



Interested how our services can help your practice?

Schedule a call below or send us an email to learn more!

SCHEDULE A CALL TO LEARN MORE ABOUT OUR SERVICES

CLICK HERE


- EMAIL -

First Name *
Last Name *
Email *
Phone *
Which Services Are You Interested In? *
Incoming/Rollover Phone Call Answering
After Hours Answering
Outbound Phone Calls
Lead Nurturing/Consultation Follow-ups
Scheduling Reminders
Other
Additional Comments/Questions
Submit

*Inquiries for services only, no job inquiries please.


HOW WE WORK

Month to Month Contracts

To get started we'll send you our month to month contract and Business
Association Agreement for HIPAA purposes. Absolutely no hidden fees.



Choose the services you need and pay for nothing else.

Detailed On-Boarding & Support

Before we start services we have a virtual onboarding call with your team to
learn all the nuances about your office such as call handling procedures,
scheduling guidelines, scripts & more.



Our dedicated patient care coordinators work as a seamless extension of your
practice - patients won't even realize they are speaking with a remote
receptionist.



Doctor's schedule changes? Offering new services or promotions? Our dedicated
management team is here for you 24/7 to assist you in anyway possible.

Securely Access Your Practice Management System



While we are on the phone with your patients, we are able to:



Schedule Patients Directly in Your System



Document the Outcome of All Calls



Update Patient Insurance & Demographic Information



Input New Patients Directly in Your EMR



Email or Text New Patients Forms, Portal Instructions or Confirmations



Pull Recall & Scheduling Reports



Create Tasks for Staff Members



Process Payments



And MORE!

Accurate Reporting

Every call, inbound or outbound, is documented in our secure portal with a time
and date stamp and the outcome of the call.



We automatically send you incoming call logs hourly and you have access to
outbound and inbound call reports 24/7. In additional to hourly reports our
patient care coordinators have the ability to transfer calls back to your office
via warm or cold transfer and send messages to you in real time.

HIPAA Certified & Quality Control

All of our patient care coordinators are HIPAA certified and undergo rigorous
training in phone etiquette and medical terminology. National Recalls is proud
to be HIPAA compliant through hard work and investment in research, company
policy, and infrastructure.



We have entire quality control department dedicated to making sure our patient
care coordinators are providing the best service possible to you and your
patients.



Want to Learn More?Contact Us
Services OverviewClick Here

The Best in the Business



We've been around for over TEN years. Our quality is over the top, second to
none.




Curious about how we sound? Click play and hear how Summer sounds! She one of
our many talented patient care coordinators.


+1-888-770-3307
 * amanda@nationalrecalls.com

340 S. Lemon Ave I Suite 6335 I Walnut, CA 91789

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