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Close submenuAccounts and billing
 * Paying your bill
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Close submenuFaults and works
 * Check or report a fault
   * Check or report a fault
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   * Major projects
     * Romsey recycled water plant upgrade
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         * Romsey wet weather release updates
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Close submenuBuilding and development
 * Building
   * Connecting a property
     * Connecting to recycled water
     * Metering and servicing guidelines
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Close submenuWater and waste
 * Recycled water
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   * Checking your recycled water connection
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   * Recycled water release at Melton RWP
 * Your water supply
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       * How to read flow meters
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 * Integrated water management
   * What is integrated water management?
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 * Our role
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     * Apply for a mobile water station
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LIMITED SERVICES: PAYMENT SERVICES AND PHONE SUPPORT 

We’re currently upgrading your billing experience. Some features, including
payment services, online accounts and phone lines will be limited. Learn more
here.

To make a payment, call us on 13 44 99 or visit Australia Post Billpay. To
report a fault or emergency, please call 13 44 99, 24/7.  

For family or domestic violence support, please call 13 44 99.  

Thank you for your patience.  


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MAIN NAVIGATION

 * Accounts and billing Expand Accounts and billing sub menu
   * Paying your bill
     * Pay online
     * BPAY
     * Direct debit
     * Australia Post
   * Moving
     * Homeowners
     * Renters
     * Rental providers and property managers
     * Commercial property owners
     * Commercial property tenants
     * Information statements
   * Financial support
     * Payment extensions
     * Payment plans
     * Support programs and grants
     * Claim a concession
   * Prices and charges
     * Residential prices and charges
     * Business prices and charges
     * Prices and charges explained
     * Reading your water meter
     * Understanding your bill
     * Redesigning your billing experience
   * Managing your account
     * Log into your account
     * Register for an online account
     * Update your contact details
     * Switch to eBilling
     * Request a refund or transfer
     * Life support machines and priority support
     * Protecting your GWW account
     * When someone passes away
 * Faults and works Expand Faults and works sub menu
   * Check or report a fault
     * Check or report a fault
   * Upgrades and projects
     * Major projects
     * Renewal works
   * Maintenance and advice
     * Fixing a blocked sewer
     * Check for leaks
     * Prevent frozen pipes
     * Prepare for bushfire season
     * What to expect when there’s a fault in your area
     * Cleaning water mains
 * Building and development Expand Building and development sub menu
   * Building
     * Connecting a property
     * Building over an easement
     * Checking water pressure and flow
     * Application times
     * Locating pipes and assets
   * Development
     * Property development
     * Land development
     * Backflow prevention
     * Products and standards
     * Property declarations
     * Applications for contractors and suppliers
     * Works by other authorities
 * Water and waste Expand Water and waste sub menu
   * Recycled water
     * Using recycled water
     * Treating recycled water
     * Checking your recycled water connection
     * Piped recycled water schemes
     * Recycled water release at Melton RWP
   * Your water supply
     * Reservoirs and waterways
     * Water quality
     * Water treatment
     * Where your water comes from
   * Trade waste
     * What is trade waste?
     * Food businesses
     * Industrial businesses
     * Grease traps
     * Fire water management
     * Industrial trade waste service providers
     * Occasional care and child care centres
   * Water carting
     * Drinking water carting
     * Recycled water carting
   * Saving water
     * Saving water at home
     * Permanent Water Saving Rules
     * Exemptions to Permanent Water Saving Rules
     * Saving water at school
     * Saving water at your business
     * Target 150
   * Integrated water management
     * What is integrated water management?
     * Stormwater Harvesting Partnership Fund
 * About Expand About sub menu
   * Our role
     * Our purpose and vision
     * Who we serve
     * Our legal responsibilities
     * COVID response
   * Corporate information
     * Our board
     * Our leadership team
     * Our strategies, plans and reports
     * Our policies and charters
     * Suppliers and contractors
     * Freedom of information requests
     * Price submission
   * Careers
     * Career opportunities
     * Why work for us
     * Our graduate program
   * Community
     * Our work with First Nations peoples
     * Thriving Communities grants and sponsorships
     * Mobile water stations
     * National Water Week
     * Water education
     * Partnerships
   * News
 * Contact

MobileMenu


MANAGE YOUR ACCOUNT

Manage your account online, when and where it suits you. Choose an option below
and we'll direct you to the service you need.

You can find your account number at the top of your bill.

I have a 12-digit account number
e.g. 1234 5678 9102
I have a 13-digit account number
e.g. 12-3456-7890-01-2
I don’t know
my account number



WELCOME TO GREATER WESTERN WATER

Pay my bill

Moving

Report a fault

Update my details

Payment support

Information statement



THRIVING PEOPLE AND COUNTRY

We're committed to healing and caring for Country and supporting our communities
to thrive, now and in the future.

Read our 2030 strategy

 * Residents
 * Businesses


DIRECT DEBIT

Direct debit is a quick and easy way to pay your water bill. Nominate your
preferred bank account, and we’ll automatically deduct your payments.



REDESIGNING YOUR BILLING EXPERIENCE

Details about the changes that may impact you as we prepare to deliver your new
billing experience.




PRICE SUBMISSION

Our review of water prices for 2024–28 has been submitted to the Essential
Services Commission.




TRADE WASTE

Trade waste is liquid waste that's generated by a food or industrial business.
If your business generates trade waste, you'll need a trade waste agreement.



MANAGING YOUR ACCOUNT

Everything you need to help your manage your account with Greater Western Water.



PAYING YOUR BILL

Find out about all the ways you can pay your bill. From direct debit to
Australia Post, we've got an option to suit you.



RESIDENTS


DIRECT DEBIT

Direct debit is a quick and easy way to pay your water bill. Nominate your
preferred bank account, and we’ll automatically deduct your payments.



REDESIGNING YOUR BILLING EXPERIENCE

Details about the changes that may impact you as we prepare to deliver your new
billing experience.




PRICE SUBMISSION

Our review of water prices for 2024–28 has been submitted to the Essential
Services Commission.




BUSINESSES


TRADE WASTE

Trade waste is liquid waste that's generated by a food or industrial business.
If your business generates trade waste, you'll need a trade waste agreement.



MANAGING YOUR ACCOUNT

Everything you need to help your manage your account with Greater Western Water.



PAYING YOUR BILL

Find out about all the ways you can pay your bill. From direct debit to
Australia Post, we've got an option to suit you.



24/7 SUPPORT FOR FAULTS AND EMERGENCIES

Check for faults and interruptions we are working on and find out about
improvements that are happening in our service area.

Report a fault
Find out about our upgrades and projects



TRUSTED WATER SERVICES FOR OUR COMMUNITIES AND FUTURE GENERATIONS

We are Greater Western Water. We deliver you one of life’s most vital elements:
water. Seamlessly, every moment of every day, for everybody. We take great care
and pride in ensuring reliable, consistent service, one that moves from the
heart of our operations to the heart of where it matters most for you.

Learn more


VIEW TRANSCRIPT

We take great care and pride in delivering one of life's most vital elements:
water. Inspired by our waterways, the contour of our land and the spirit of our
country. Together we can grow and enrich our vibrant community. From growing
industries, to our individual customers, Ensuring we are here, for the moments
that matter. Our actions... Our impact... We are bold, diverse and ever
changing. We are... Greater Western Water. This is the beginning of our story.
Greater Western Water.


LATEST NEWS


PLANNED OUTAGES AS WE SWITCH TO NEW BILLING EXPERIENCE

17 May 2024

Please note access to some of our services will be limited from 5pm Friday 24
May until 8.30am Wednesday 29 May while we work on our new billing and payment
system.




MELTON’S (WATER) MAIN EVENT

13 May 2024



SUPPORTING STUDENTS TO THRIVE

9 May 2024



CHEAPER BILLS AND HEALTHY WATER SUPPLY FOR MELBOURNE

2 April 2024


Explore all news

Greater Western Water respectfully acknowledges the peoples of the Kulin Nation
as the Traditional Owners of the lands and waters on which our service area
lies. We pay our deepest respects to their Ancestors and Elders past and
present.


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 * Accessibility

ABN 70 066 902 467 Greater Western Water


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