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URL: https://jobs.sap.com/job/Walldorf-IT-Technology-Principal-Consultant-%28fmd%29-IT-Operations-Management-69190/931784801/
Submission: On November 27 via api from IE — Scanned from DE

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Text Content

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Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil





IT TECHNOLOGY PRINCIPAL CONSULTANT (F/M/D) - IT OPERATIONS MANAGEMENT

Information Technology
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Aufgabenbereich
Alle Bildung und TrainingCommunicationConsulting and Professional
ServicesCorporate OperationsFinanzenInformation TechnologyKundenservice und
UnterstïutzungMarketingPersonalPre-SalesSalesSales SupportSekretariat /
AssistenzSoftware- QualitätssicherungSoftware-Design und
EntwicklungSoftware-Development OperationsSoftware-ResearchSoftware-User
ExperienceSolution und Produkt Management
Karrierestatus
Alle AbsolventenAusbildungBerufserfahrenManagementStudenten
Land/Region
AlleDeutschlandÖsterreich


We help the world run better

Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences,
values flexibility, and is aligned to our purpose-driven and future-focused
work. We offer a highly collaborative, caring team environment with a strong
focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from. Apply
now!

 

What you’ll do 

As an IT Technology Principal Consultant (f/m/d) on our team, you will take over
product management activities of our IT Operations Management landscape used by
thousands of users across the globe. You will closely collaborate with business
owners, product owners, architects and other experts in an agile environment. 

In your daily business, you will be focused on the long- and short-term product
vision and contribute to the implementation by ensuring product delivery.  

 

Concretely, you will: 

 * Define the product vision and strategy based on market research, ServiceNow
   product releases, as well as customer needs analysis 

 * Manage the product roadmap – create and maintain the roadmap which outlines
   the features and capabilities that will be delivered over time 

 * Develop the business case together with the stakeholders and subsequently
   measure value generated by the implementation 

 * Work with area product owner to prioritize features and capabilities of the
   product based on customers needs, business value and technical feasibility 

 * Support the Area Product Owner in designing features, defining the smallest
   possible feature, where the delivery will still bring value to the
   stakeholders 

 * Know and defend the ServiceNow out-of-the-box capabilities 

 * Assess whether feature affects the upgradability of the platform 

 * Support Stream in preparing business go-lives 

 * Support Stream in assessing feature completeness and quality, by e.g. testing
   from business requirements according to features acceptance criteria 

 * Align LoB requirements with NOW Standards 

 * Monitor and measure success of the product 

 

What you bring 

 * Academic degree (Bachelor or Master) in business informatics or information
   technology or related fields 

 * Be able to articulate a clear and compelling product vision that aligns with
   company’s overall strategy.  

 * Define product roadmaps based on the product vision, that outline major
   features and milestones for the product 

 * Prioritize features and requirements based on business value and customer
   needs. Closely align with the development team to ensure that the
   highest-priority features are delivered fist 

 * Excellent interpersonal, presentation, communication and negotiation skills
   and be an interface to different stakeholders talking “different languages”.
   You will work closely with different stakeholders across the organization to
   ensure that the product is meeting their needs and to address any issues that
   will arise 

 * Have an agile mindset and be comfortable in working in a fast-paced,
   iterative development environment 

 * Be responsible for the overall success of the product also keeping in mind
   continuous improvement to identify opportunities for improvement while
   ensuring alignment with the company’s overall strategy 

 * Experience in ServiceNow Platform is a plus 

 * Knowledge of Agile (SAFe) implementation methods is a plus 

 * Leader and team player – give guidance and show excellent coordination
   skills, including conflict management 

 * Strategic thinking, strong problem-solving and analytical skills 

 * Quick learner, passionate, motivated and self-managed 

 * Fluent English and German language skills oral and written

 * 5+ years of professional working experience in architecture development or
   comparable 

 * Experience in application delivery processes, procedures & key metrics 

 

Meet your team 

We are responsible for harmonizing and optimizing SAP’s support & cloud
operations processes and parts of security operations on a user-centric,
innovative platform, focused on delivering a simple, stable, effective and
desirable internal (for SAP employees) and external (for SAP customers) customer
service management. Central to this effort is the 3rd Party SaaS platform
ServiceNow and its applications IT Service Management (ITSM), IT Operations
Management (ITOM) and Security Operations Management (SecOps). 

By creating this solution, we serve all SAP lines of business and internal cross
teams.  

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with 200 million users and more than 100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, we build breakthroughs,
together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone – regardless of background – feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and are
in need of accommodation or special assistance to navigate our website or to
complete your application, please send an e-mail with your request to Recruiting
Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee
Referral Program, according to the eligibility rules set in the SAP Referral
Policy. Specific conditions may apply for roles in Vocational Training.

 

Requisition ID: 371127  | Work Area: Information Technology  | Expected Travel:
0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   |
Additional Locations: #LI-Hybrid
 




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Ausschreibungsnummer 371127
Ausschreibungsdatum 25.11.2023
Funktionsbereich Information Technology
Karrierestatus Berufserfahren
Anstellungsverhältis Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit 0 - 10%
Standort

Walldorf, DE, 69190

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