rxlive.atlassian.net Open in urlscan Pro
185.166.143.38  Public Scan

Form analysis
0 forms found in the DOM

Text Content

{"xsrfToken":"c312e79448c1a9342564c1373c334d64ce03c8fc_lout","branding":{"id":"3","key":"rcs","name":"RxLive
Customer
Success","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#152129","headerLinkHoverBGColor":"#152129","headerBadgeColor":"#152129"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9e677012-e850-4513-91b3-cb23bf125c27/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTFiZmQxMS1mOTVjLTQ0Y2MtYjU0Yy1mNWZhNzA1NTViYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllNjc3MDEyLWU4NTAtNDUxMy05MWIzLWNiMjNiZjEyNWMyNyI6WyJyZWFkIl19LCJleHAiOjE3MzI2MTMzODAsIm5iZiI6MTczMjYxMjc4MH0.AbPL9snyep0_xygC4c6XqtYjMaaKDTBKDciAZsz2njk&client=ce1bfd11-f95c-44cc-b54c-f5fa70555bb9&mode=fit","logoId":"9e677012-e850-4513-91b3-cb23bf125c27","isLogoAvailable":true,"helpCenterTitle":"_________________________________________________________","sharedPortalName":"Help
Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"_________________________________________________________","sharedPortalName":"Help
Center","localeDisplayName":"English (United
States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/05294bfe-15e7-4122-b650-abe01d4d7bc5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTFiZmQxMS1mOTVjLTQ0Y2MtYjU0Yy1mNWZhNzA1NTViYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1Mjk0YmZlLTE1ZTctNDEyMi1iNjUwLWFiZTAxZDRkN2JjNSI6WyJyZWFkIl19LCJleHAiOjE3MzI2MTMzODAsIm5iZiI6MTczMjYxMjc4MH0.d2r8WIbEEFHBZNt5Ym8E25Ix8dR7kNoRMcPnTd34yJU&client=ce1bfd11-f95c-44cc-b54c-f5fa70555bb9&height=300&mode=fit","bannerMediaApiFileId":"05294bfe-15e7-4122-b650-abe01d4d7bc5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"rcs","projectId":10007,"serviceDeskId":3,"name":"RxLive
Customer Success","description":"<p>Welcome valued customers! How can we help
solve your business and technical
questions?</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"35","name":"Licensing
and Billing questions","descriptionHtml":"","callToAction":"Licensing and
Billing questions","introHtml":"<p>Please let us know if you have questions
about your licensing or
billing.</p>","icon":10536,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[13],"key":""},{"id":"37","name":"Other
questions","descriptionHtml":"","callToAction":"Other
questions","introHtml":"<p>Don't see what you're looking for? Select this option
and we'll help you
out.</p>","icon":10549,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[13],"key":""},{"id":"36","name":"Product
trial questions","descriptionHtml":"","callToAction":"Product trial
questions","introHtml":"<p>Trying out our product and want more information?
Select this and we'll be happy to answer your
questions.</p>","icon":10541,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[13],"key":""},{"id":"39","name":"Report
a Problem","descriptionHtml":"","callToAction":"Report a
Problem","introHtml":"<p>Tell us the problems you're
experiencing.</p>","icon":10545,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[13],"key":""},{"id":"40","name":"Suggest
a new RxLive Feature or Service","descriptionHtml":"<p>In our ongoing effort to
serve our valued customers we would love to invite you to tell us how we can
serve you better. Requested features and services are considered for inclusion
on RxLive's roadmap as resources allow.</p>","callToAction":"Suggest a new
RxLive Feature or Service","introHtml":"<p>Let us know your idea for a new
RxLive feature or
service.</p>","icon":10535,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"34","name":"Technical
support","descriptionHtml":"","callToAction":"Technical
support","introHtml":"<p>Need help installing, configuring, or troubleshooting
RxLive? Select this to request
assistance.</p>","icon":10520,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"38","name":"Emailed
request","descriptionHtml":"","callToAction":"Emailed
request","introHtml":"<p>Request received from your email support
channel.</p>","icon":10527,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"41","name":"Suggest
improvement","descriptionHtml":"","callToAction":"Suggest
improvement","introHtml":"<p>See a place where we can do better? We're all
ears.</p>","icon":10539,"iconUrl":"https://rxlive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[34,39,40,35,36,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b1e62098-0232-3366-b4d9-c4c704e9a93e","appLinkName":"System
Confluence","appLinkUrl":"https://rxlive.atlassian.net/wiki","spaceKey":"MRN","spaceName":"MyRxLive
Release
Notes","spaceUrl":"https://rxlive.atlassian.net/wiki/spaces/MRN","isServer":false},"labels":[],"projectKey":"RCS","serviceDeskId":3,"kbLinkDomainURLs":["https://rxlive.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English
(United
States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTFiZmQxMS1mOTVjLTQ0Y2MtYjU0Yy1mNWZhNzA1NTViYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI2MTM5ODAsIm5iZiI6MTczMjYxMjc4MH0.H4e1-vmPpvf99UoRPX6p9H3gNnPF-8qm7cp-oj-lCsg","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"ce1bfd11-f95c-44cc-b54c-f5fa70555bb9","tokenDurationInMins":20}},"sharedPortal":{"name":"Help
Center","description":"<p>Welcome to the help center - we're here to help! Raise
a request from the options
provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://rxlive.atlassian.net/wiki","kbLinkDomainURLs":["https://rxlive.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rxlive","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c312e79448c1a9342564c1373c334d64ce03c8fc_lout","baseUrl":"https://rxlive.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://rxlive.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ce1bfd11-f95c-44cc-b54c-f5fa70555bb9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"183db0d9edac4f978c0a4d19184a82df","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

Atlassian uses cookies to improve your browsing experience, perform analytics
and research, and conduct advertising. Accept all cookies to indicate that you
agree to our use of cookies on your device. Atlassian cookies and tracking
notice, (opens new window)
PreferencesOnly necessaryAccept all

Skip to:

 1. Skip to Main Content

Log in
 1. Help Center
 2. RxLive Customer Success


RXLIVE CUSTOMER SUCCESS

Welcome valued customers! How can we help solve your business and technical
questions?




WHAT CAN WE HELP YOU WITH?

 * Technical support
   
   Need help installing, configuring, or troubleshooting RxLive? Select this to
   request assistance.

 * Report a Problem
   
   Tell us the problems you're experiencing.

 * Suggest a new RxLive Feature or Service
   
   Let us know your idea for a new RxLive feature or service.

 * Licensing and Billing questions
   
   Please let us know if you have questions about your licensing or billing.

 * Product trial questions
   
   Trying out our product and want more information? Select this and we'll be
   happy to answer your questions.

 * Other questions
   
   Don't see what you're looking for? Select this option and we'll help you out.




Powered by Jira Service Management