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RETAIL
COMPUTER
SOLUTIONS

MENUMENU
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   * Services
     * Installation
     * Support
 * About RCS
 * Case Studies
 * Contact
 * News

 * Home
 * Our Platform
   * Streetwise
     * Overview
     * Book a Demo
   * Retail
     * Back Office
     * Click & Collect
     * eCommerce
     * Hospitality
     * Integrated Chip & PIN
     * Loyalty & CRM
     * Mobile Devices
     * Mobile POS
     * Point of Sale
     * Real Time Stock Control
   * Central Management
     * Cash Office
     * Central Cash Control
     * CRM
     * Customer Accounts
     * Dashboard & KPI’s
     * Goods Receipt Invoice Matching
     * Product Pricing & Promotions
     * Sales Order Processing
     * Supply Chain Management & Forecasting
     * System Alerts
     * Time & Attendance
     * Workflow
   * Warehouse
     * Batch Traceability
     * Cross Dock Ordering
     * Hand Held Stock Control
     * Integrated Weigh Scales
     * Labelling
     * Mobile Stock Control
     * Picking Apportionment
     * Production Control
     * Reporting & Pick Analysis
     * Wholesale Ordering
   * Services
     * Installation
     * Support
 * About RCS
 * Case Studies
 * Contact
 * News

Menu
 * Home
 * Our Platform
   * Streetwise
     * Overview
     * Book a Demo
   * Retail
     * Back Office
     * Click & Collect
     * eCommerce
     * Hospitality
     * Integrated Chip & PIN
     * Loyalty & CRM
     * Mobile Devices
     * Mobile POS
     * Point of Sale
     * Real Time Stock Control
   * Central Management
     * Cash Office
     * Central Cash Control
     * CRM
     * Customer Accounts
     * Dashboard & KPI’s
     * Goods Receipt Invoice Matching
     * Product Pricing & Promotions
     * Sales Order Processing
     * Supply Chain Management & Forecasting
     * System Alerts
     * Time & Attendance
     * Workflow
   * Warehouse
     * Batch Traceability
     * Cross Dock Ordering
     * Hand Held Stock Control
     * Integrated Weigh Scales
     * Labelling
     * Mobile Stock Control
     * Picking Apportionment
     * Production Control
     * Reporting & Pick Analysis
     * Wholesale Ordering
   * Services
     * Installation
     * Support
 * About RCS
 * Case Studies
 * Contact
 * News

Request a call back



PRIVACY NOTICE

Retail Computer Solutions Ltd. (We’, ‘Us’ or ‘Our’) know that you take the
privacy of your information and how it is used and shared very seriously and We
will only use your personal information in accordance with the current data
protection law in the UK and this privacy policy. This notice describes Our
privacy policy and how we aim to repay the trust you have shown by sharing your
personal data with us.

This policy applies to all the websites We operate, Our use of emails and text
messages for marketing purposes, and any other methods We use for collecting
information. It covers what We collect and why, what We do with the information,
what We won’t do with the information, and what rights you have.

This privacy policy only applies to personal information We hold about
individuals.  It does not apply to information We hold about companies and other
organisations.

We may update this privacy policy from time to time by publishing the amended
version on Our website.  Unless we have legal grounds to do otherwise, We will
provide you with at least 30 days’ notice of the effective date of the revised
privacy policy.  We may post the notice on Our website and/or send you the
notice by email.

Who we are.

In this policy, whenever you see the words (‘We’, ‘Us’ or ‘Our’), it refers
to Retail Computer Solutions Limited, Hanwiz House, Milner Way, Ossett, West
Yorkshire, WF5 9JF. Registered in England Company No: 2371786. For the purposes
of UK Data Protection Law, We are a data controller in respect of the personal
information that We collect and process about you as described in this privacy
policy.

We are a privately owned company providing Software Solutions to Retailers.  We
employ approx. 20 people all based at our office in West Yorkshire.

Information We collect

We will only ever collect the information We need – including data that will be
useful to help improve Our services.

We may collect and process the following data about you:

 * Personal information, such as name, postal address, phone number, email
   address, that you provide by filling in forms on Our web site
   (https://rcs-uk.com), in our offices and when you contact Us via telephone
   and includes information provided when you
 * * subscribe to receive one of Our e-communications;
   * order a brochure;
   * enquire about a specific product or service;
   * request information via telephone;
   * request a call back;
   * respond to a campaign;
   * enter a competition or promotion;
   * submit a question to Us or provide Us with feedback.

 * Details of your visits to Our site including but not limited to, IP addresses
   (the location of the computer on the internet), pages accessed and files
   downloaded. This helps Us to determine how many people use Our sites, how
   many people visit on a regular basis, and how popular Our pages are. This is
   statistical data about Our users’ browsing actions and patterns, and does not
   identify any individual. It simply allows Us to monitor and improve Our
   service.

You are provided with an opportunity to opt out from receiving communications
from Us or Our partners at the time that your details are submitted and on each
occasion that you are contacted thereafter.

Our site uses cookies to distinguish you from other users of Our site. This
helps Us to provide you with a good experience when you browse our site and
allows Us to improve Our site. For detailed information on the cookies We use
and the purpose for which We use them please see Our cookie policy. If you want
to disable cookies please refer to your browser help.

How We use the information We collect

We may process your personal data for Our legitimate business interests. 
“Legitimate Interests” means the interests of Our company in conducting and
managing Our business and providing you with the best services and products in
the most secure way.  These interests include:

 * To ensure that content from Our site is presented in the most effective
   manner for you and for your computer.
 * To provide you with information about Our products, services or offers that
   you request from Us or that may be similar to products and services that you
   have previously purchased from Us.
 * To provide you with postal communications about Our products, services or
   offers which we feel may interest you.
 * To contact you regarding your opinions on Our products and services which may
   be used for research and analysis to help Us to improve or modify those
   products and services.
 * To help Us identify you when you contact or visit Us.
 * For general administration purposes.
 * To help Us improve the quality of Our products and services
 * To help Us detect and prevent fraud and money laundering.
 * To help Us recover debts.
 * To carry out analysis and customer profiling.
 * When you communicate with us for customer service or other purposes (e.g., by
   emails, faxes, phone calls, tweets, etc.), we retain such information and our
   responses to you in the records of your account.

When We process your personal data for Our legitimate business interests We
always ensure that We consider and balance any potential impact on you and your
rights under data protection laws.

If you have any concerns about the processing described above, you have the
right to object to this processing.  For more information on your rights please
see “Your Rights” section below.

Choice / opt-in and opt-out

Whenever the processing of your personal data requires your consent then you
will be given the opportunity to opt-in or opt-out to having your contact
details used as set out above, at the time your details are submitted.

For example, when you request product information, you can tell Us when you
provide your details if you do not want to receive any other information from Us
or Our partners, or you can let Us know how best to get in touch with you with
information that may be of interest.

If you do not wish Us to use your data as set out above, or to pass your details
on to third parties for marketing purposes, please leave the relevant boxes,
situated on the form which We used to collect your data, blank/unticked.

If you no longer wish to receive marketing emails or other promotional materials
from Us, you may opt-out of receiving these communications at any time by one of
the following methods:

 * by replying to the email with ‘unsubscribe’ in the subject line;
 * by using the opt out boxes on the response form and submitting it;
 * by writing to Retail Computer Solutions Limited, Hanwiz House, Milner Way,
   Ossett, West Yorkshire, WF5 9JF;
 * by calling us on 01924 260020.

Please be aware that if you opt out of marketing communications received from
one of our partners, and your information is also held by other partners, you
may continue to receive information from these other partners until you inform
them that you wish to opt out of marketing communications as well.

The range of products and services offered by Us include, but is not limited to:

 * Software Solutions
 * Software Development
 * Project Management / Consultancy / Training
 * Hardware
 * Software & Hardware Maintenance

Sharing your information

Just like most other organisations, We work with third-party service providers
which provide important functions to us that allow us to be easier, faster, and
friendlier in the way we deliver Our services. We may need to disclose user data
to them from time to time, for any of the purposes set out above, so that the
services can be performed.

We have listed in this Privacy Policy the third-party service providers and
business partners to whom we may disclose your data, together with the purpose
of disclosure and type of information disclosed. Please select the link for more
details.  Third Party Service Providers and Your Data Appendix

We may also disclose your personal information to third parties, if We are under
a duty to disclose or share your personal data for legal or regulatory purposes,
in relation to existing or future legal proceedings, for the prevention of
fraud/loss or to protect the rights, property, safety of Our Group, Our
customers or others.

Data security

Information is stored by Us on computers located in the UK. We may transfer the
information to other offices and to other reputable third-party organisations as
explained above – they may be situated inside or outside the European Economic
Area.  We may also store information in paper files.

We have security protocols and policies in place to manage and record your data
privacy and preferences correctly and that your data is stored securely to
protect against its loss, misuse and alteration. Documentation can be supplied
on request from {name} or can be viewed here on our website {enter link}.

We take steps to ensure that any organisations that we share your data with will
have security protocols and policies in place to manage and record your data
privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely
secure and whilst We do Our best to try to protect the security of your
information We cannot ensure or guarantee that loss, misuse or alteration of
data will not occur whilst data is being transferred.

We will keep your information only for as long as We need it to provide you with
the goods, services or information you have required, to administer your
relationship with Us, to comply with the law, or to ensure We do not communicate
with people that have asked Us not to. When We no longer need information, We
will always dispose of it securely, using specialist companies if necessary to
do this work for Us.

Job applicants, current and former employees

When individuals apply to work for Us, We will only use the information they
supply to Us to process their application and to monitor recruitment statistics.
Where We want to disclose information to a third party, for example where We
want to take up a reference or obtain a ‘disclosure’ from the Criminal Records
Bureau, We will not do so without informing them beforehand unless the
disclosure is required by law.

Personal information about unsuccessful candidates will be destroyed or deleted.

Once a person has taken up employment with Us, We will compile a file relating
to their employment. The information contained in this will be kept secure and
will only be used for purposes directly relevant to that person’s employment.
Once their employment with Us has ended, We will retain the file in accordance
with the requirements of Our retention schedule and then delete it.

Your rights

Under the data protection legislation, you have the right to request copies of
your data, request rectification of your data, request erasure of your data,
object to Us processing your data, the right to prevent your data being used for
direct marketing, request Us to restrict the processing of your data and where
our systems allow, the right to access a copy of the information We hold about
you (a subject access request).

If you wish to exercise any of these rights please contact us in writing at
Retail Computer Solutions Limited, Hanwiz House, Milner Way, Ossett, West
Yorkshire, WF5 9JF or by emailing customercare@rcs-uk.com.

For more information about your rights under the Data Protection Act contact the
Information Commissioner’s Office here.

Appendix A

Third Party Service Providers and Your Data

This section covers the categories of third party Service Providers and the
kinds of data we may supply and its purpose.

Category

Your Data

Why

Telecoms

Contact Details

Storing of names and telephone numbers in the hosted phone system.

Hardware & Software Suppliers

Contact Details

For licencing records or for delivery contacts.

Hardware Maintenance Providers

Contact Details

For onsite delivery / contact reference.

Payment Solution Providers

Contact Details

To enable account manager to contact customer to raise contracts.

RETAIL COMPUTER SOLUTIONS

 * Unit 3, Stourton Business Park, Wakefield Rd, Leeds, LS10 1DS
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