help.vidcast.io Open in urlscan Pro
34.133.25.185  Public Scan

Form analysis
1 forms found in the DOM

/en/

<form action="/en/" autocomplete="off" class="jsx-c9ee903b85157ce8 header__form search"><input type="text" autocomplete="off" placeholder="Search for articles..." name="q"
    class="jsx-c9ee903b85157ce8 search__input text-header-font js__search-input o__ltr" value="">
  <div class="jsx-c9ee903b85157ce8 search_icons"><button type="submit" aria-label="Search for articles" class="jsx-c9ee903b85157ce8 search__submit o__ltr"></button><button type="button" aria-label="Clear search query"
      class="jsx-c9ee903b85157ce8 search__clear-text__icon"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" class="jsx-c9ee903b85157ce8 interface-icon">
        <path d="M8.018 6.643L5.375 4 4 5.375l2.643 2.643L4 10.643 5.375 12l2.643-2.625L10.625 12 12 10.643 9.357 8.018 12 5.375 10.643 4z" class="jsx-c9ee903b85157ce8"></path>
      </svg></button></div>
</form>

Text Content

Go to Vidcast

All Collections
Create
Troubleshoot camera and screen share issues


TROUBLESHOOT CAMERA AND SCREEN SHARE ISSUES

If you have trouble enabling screen share, check your system and browser
preferences to ensure screen sharing is enabled
Written by Nikki Heyder. Updated over a week ago

Sometimes incorrectly set permissions for your browser and/or system can prevent
you from recording your Vidcast. These can also affect your ability to record
your screen.



In this article you will find:

 * How to set browser permissions

 * How to set system permissions

 * Further troubleshooting tips

--------------------------------------------------------------------------------


BROWSER PERMISSIONS

*Keep in mind, Vidcast recordings can only be made using Chrome or Microsoft
Edge browsers.






CHECK CAMERA PERMISSIONS IN CHROME

 * To check camera permissions in the Chrome browser, simply click on the lock
   icon next to your browser search bar.



 * Once you see the above menu, make sure both Camera and Microphone options are
   toggled on.
   
   


CHECK CAMERA PERMISSIONS IN MS EDGE

 * To check camera permissions in the MS Edge browser, simply click on the lock
   icon next to your browser search bar and then click Permissions for this
   site.
   



 * Make sure you are reviewing permissions for https://vidcast.io and then check
   that both Camera and Microphone are set to Allow.
   
   
   
   
   
   

--------------------------------------------------------------------------------




SYSTEM PERMISSIONS

Still having trouble after correctly setting your browser settings? Let's move
to checking your system permissions.




CHECK CAMERA PERMISSIONS FOR MAC



For Mac users: go to System Settings > Privacy & Security > Camera and/or
Microphone.





Then check that the Google Chrome and/or Microsoft Edge options are toggled on.








CHECK SCREEN RECORDING PERMISSIONS FOR MAC



Go back to System Settings > Privacy & Security > Screen Recording...





...and ensure the check box(es) next to Chrome/Microsoft Edge are selected.





A pop-up should appear indicating that Google Chrome (or Microsoft Edge) will
need to quit before it is able to record the contents of your screen. Click
"Quit & Reopen" to exit out of all running instances of Google Chrome.





And then, simply reopen Chrome or Edge and finish recording your Vidcast!



--------------------------------------------------------------------------------




CHECK CAMERA AND SCREEN PERMISSIONS FOR PC



For PC users: go to Settings > Privacy.






In the sidebar on the left, under "App Permissions" click Camera. Make sure that
the "Allow apps to access your camera" toggle is turned on.







Then scroll down to the next section, called "Allow desktop apps to access your
camera". Your browser (Chrome or Edge) should be listed under this section. Just
like before, make sure the toggle is turned on.





Then just reopen Chrome or Edge and finish recording your Vidcast!



--------------------------------------------------------------------------------




FURTHER TROUBLESHOOTING TIPS

 * Check to see if the issue occurs both when using Chrome and MS Edge (Mac
   version can be downloaded here). If just one browser works, the issue
   probably lies with the browser.

 * Make sure your browser is updated to the most recent version. For Chrome, you
   can copy/paste chrome://settings/help into your search bar. And for Edge, use
   edge://settings/help

 * If all permissions are set correctly and recording still does not work, you
   can paste this command chrome://restart or edge://restart into your search
   bar and hit enter. This will fully reset the browser.

--------------------------------------------------------------------------------



Still needing assistance? Reach out to us at help@vidcast.io or chat with us on
vidcast.io.







Did this answer your question?
😞😐😃