www.vsearch.club
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47.113.76.89
Public Scan
Submitted URL: https://vivo.cn/2PSWwq
Effective URL: https://www.vsearch.club/s2/6329339e5558fe0001f101fa?personid=01B2RO2S009UR6FG701LM2LAES001EMB&orderType=40&agentId=97406...
Submission: On June 17 via manual from CO — Scanned from DE
Effective URL: https://www.vsearch.club/s2/6329339e5558fe0001f101fa?personid=01B2RO2S009UR6FG701LM2LAES001EMB&orderType=40&agentId=97406...
Submission: On June 17 via manual from CO — Scanned from DE
Form analysis 1 forms found in the DOM
<form id="qcode_form_id">
<input type="hidden" name="__xsrf" value="2|97d4b932|2d3d64c2269e47b28d019f1c0e2d26e2|1686960177">
<input name="link" type="hidden"
value="http://www.vsearch.club/s2/6329339e5558fe0001f101fa?personid=01B2RO2S009UR6FG701LM2LAES001EMB&orderType=40&agentId=974069b2-61a9-423a-b418-63374a928238&md5=9feef4b74ae052831a1228ad40a62814&timestamp=1687107600">
<div id="shorttime_warring_tip" class=" preview_model clear" style="display: none">
<a class="preview_close" title="Close" href="javascript:;"></a>
<div class="pre_l"></div>
</div>
<div class="Error_point" style="display:none">Please ensure that each answer valid</div>
<div class="wjContent">
<input type="hidden" id="finish_status">
<div class="Dhead clear">
<div class="Dhead_l">
</div>
<div class="Dhead_c">
</div>
<div class="Dhead_r">
</div>
</div>
<div class="content">
<div class="wjhr"></div>
<div class="survey_content">
<div id="end_div">
<div class="wjintro mtop" id="end_desc" style="text-align: center"></div>
<!-- 流量入口 -->
<!-- 分享按钮 -->
</div>
<div id="pages_box">
<div id="qpage_1" class="qpage" style="">
<div class="wjques maxtop question_div jqtransformdone" id="question_6329339e4c26c8009fa05077">
<div class="title"><span class="qcid">Q1. </span><span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">¿Tu problema ha sido resuelto por este servicio?</span></div>
<div id="qid_6329339e4c26c8009fa05077" class="matrix">
<div class="red" id="tip_6329339e4c26c8009fa05077"></div>
<div class="icheckbox_div" style="cursor: pointer;"><span class="jqTransformRadioWrapper"><a href="#" class="jqTransformRadio" rel="option_6329339e4c26c8009fa05077"></a><input type="radio" oid="6329339e4c26c8009fa05078" floatset=""
name="option_6329339e4c26c8009fa05077" id="option_6329339e4c26c8009fa05078" value="6329339e4c26c8009fa05078" class="jqTransformHidden"></span><label style="cursor: pointer;" class="option_label"><span class="opt_cid">1. </span>
<span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Sí</span></label></div>
<div class="icheckbox_div" style="cursor: pointer;"><span class="jqTransformRadioWrapper"><a href="#" class="jqTransformRadio" rel="option_6329339e4c26c8009fa05077"></a><input type="radio" oid="6329339e4c26c8009fa05079" floatset=""
name="option_6329339e4c26c8009fa05077" id="option_6329339e4c26c8009fa05079" value="6329339e4c26c8009fa05079" class="jqTransformHidden"></span><label style="cursor: pointer;" class="option_label"><span class="opt_cid">2. </span>
No</label></div>
<div class="icheckbox_div" style="cursor: pointer;"><span class="jqTransformRadioWrapper"><a href="#" class="jqTransformRadio" rel="option_6329339e4c26c8009fa05077"></a><input type="radio" oid="6329339e4c26c8009fa0507a" floatset=""
name="option_6329339e4c26c8009fa05077" id="option_6329339e4c26c8009fa0507a" value="6329339e4c26c8009fa0507a" class="jqTransformHidden"></span><label style="cursor: pointer;" class="option_label"><span class="opt_cid">3. </span>
<span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">No estoy seguro, necesito verificar si la solución provista es efectiva o no</span></label></div>
</div>
</div>
<script type="text/javascript">
$(document).ready(function() {
do_unallow_change_open_answer("6329339e4c26c8009fa05077");
do_hidden_open_answer("6329339e4c26c8009fa05077");
var click_get_vcode_handler_6329339e4c26c8009fa05077 = function() {
timeout = 59;
question_id = $(this).attr("question_id");
option_id = $(this).attr("option_id");
phone_num = $("#option_open_" + option_id).val();
is_voice = $(this).attr("voice");
if ($("#vcode_" + option_id).hasClass("red_bg")) {
$("#vcode_" + option_id).removeClass("red_bg");
}
if (check_moblie_number(phone_num, question_id, option_id)) {
var code = get_moblie_validate_code(phone_num, option_id, is_voice);
$(this).unbind("click");
if (code == 1) {
time(this, timeout);
$($(this).find("span.txt_get_code")[0]).addClass("dis_none");
$($(this).find("span.txt_reget_code")[0]).removeClass("dis_none");
$(this).removeClass("get_code");
$(this).addClass("reget_code");
} else {
$(this).bind("click", click_get_vcode_handler_6329339e4c26c8009fa05077);
}
}
};
var change_radio_handler = function() {
$("[name=option_6329339e4c26c8009fa05077]").each(function() {
if ($(this).attr("need_vcode_check")) {
option_id = $(this).attr("oid");
question_id = "6329339e4c26c8009fa05077";
option_validate_val = $(".open_validate_" + option_id).val();
if ($(this)[0].checked && option_validate_val && option_validate_val == "4") {
$("#btn_div_" + option_id).removeClass("dis_none");
$("#vcode_div_" + option_id).removeClass("dis_none");
$("#vcode_" + option_id).removeClass("dis_none");
} else {
$("#btn_div_" + option_id).addClass("dis_none");
$("#vcode_div_" + option_id).addClass("dis_none");
$("#option_open_" + option_id).removeClass("red_bg");
$("#vcode_" + option_id).removeClass("red_bg");
$("#tip_" + question_id).text("").hide();
}
}
});
};
function time(target, wait) {
if (wait < 0) {
$($(target).find("span.txt_get_code")[0]).removeClass("dis_none");
$($(target).find("span.txt_reget_code")[0]).addClass("dis_none");
$(target).removeClass("reget_code");
$(target).addClass("get_code");
$(target).bind("click", click_get_vcode_handler_6329339e4c26c8009fa05077);
} else {
$($(target).find("span.c_secs")[0]).html(wait);
wait--;
setTimeout(function() {
time(target, wait);
}, 1000)
}
}
$("#question_6329339e4c26c8009fa05077 .get_code").bind("click", click_get_vcode_handler_6329339e4c26c8009fa05077);
$("[name=option_6329339e4c26c8009fa05077]").change(change_radio_handler);
});
function check_moblie_number(phone_num, question_id, option_id) {
if (phone_num.trim() != "" && inputcheck_mobile(phone_num.trim())) {
if ($("#option_open_" + option_id).hasClass("red_bg")) {
$("#option_open_" + option_id).removeClass("red_bg");
$("#tip_" + question_id).text("").hide();
}
return true;
} else {
$("#option_open_" + option_id).addClass("red_bg");
var tip_txt = i18n.t("survey.validation_code_phone_format_error");
$("#tip_" + question_id).text(tip_txt).show();
return false;
}
}
function show_open_validate(obj) {
var open_validate_type = $(obj).val();
$(obj).parent().find(".option_open").addClass("dis_none");
$(obj).parent().find(".open_validate_" + open_validate_type).removeClass("dis_none");
option_id = $(obj).attr("oid");
option_checked = $("#option_" + option_id)[0].checked;
if (open_validate_type == "4" && option_id && option_checked) {
$("#btn_div_" + option_id).removeClass("dis_none");
$("#vcode_div_" + option_id).removeClass("dis_none");
if ($("#vcode_" + option_id).hasClass("dis_none")) {
$("#vcode_" + option_id).removeClass("dis_none");
}
} else {
$("#vcode_" + option_id).val("");
$("#option_open_" + option_id).val("");
$("#btn_div_" + option_id).addClass("dis_none");
$("#vcode_div_" + option_id).addClass("dis_none");
}
}
</script>
<script type="text/javascript"></script>
<div questiontype="50" id="question_6329339e4c26c8009fa0507b" class="question_div wjques maxtop question QScoreStar jqtransformdone">
<div class="title"><span class="qcid">Q2. </span><span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">¿Cómo calificaría la calidad del servicio que obtiene de Vivo? (5
= Muy satisfecho; 1 = Muy insatisfecho)</span></div>
<div class="red" id="tip_6329339e4c26c8009fa0507b"></div>
<div id="qid_6329339e4c26c8009fa0507b">
<table cellspacing="0" cellpadding="0" border="0" id="qtable_6329339e4c26c8009fa0507b" class="score_table">
<tbody>
<tr>
<td></td>
<td></td>
<td></td>
</tr>
<tr id="tr_6329339e4c26c8009fa0507c" class="data_row">
<td align="right">
<div class="option_label left_word"><span class="opt_cid">1. </span> </div>
</td>
<td class="">
<table cellspacing="0" cellpadding="0" border="0" class=" Star_score">
<tbody>
<tr>
<td>
<table cellspacing="0" cellpadding="1" border="0" scorereasoncan="" scorereasonmust="" class="table_score score_box Star">
<tbody>
<tr>
<td class="div_float_box">
<div name="1" class="div_float "><i class="iconfont icon-yduixingxingshixin"></i>
<div class="score_s">1</div>
</div>
</td>
<td class="div_float_box">
<div name="2" class="div_float "><i class="iconfont icon-yduixingxingshixin"></i>
<div class="score_s">2</div>
</div>
</td>
<td class="div_float_box">
<div name="3" class="div_float "><i class="iconfont icon-yduixingxingshixin"></i>
<div class="score_s">3</div>
</div>
</td>
<td class="div_float_box">
<div name="4" class="div_float "><i class="iconfont icon-yduixingxingshixin"></i>
<div class="score_s">4</div>
</div>
</td>
<td class="div_float_box">
<div name="5" class="div_float "><i class="iconfont icon-yduixingxingshixin"></i>
<div class="score_s">5</div>
</div>
</td>
</tr>
</tbody>
</table><input id="input_score_reason_6329339e4c26c8009fa0507c" name="" placeholder="Enter the reason" class="blank score_textarea">
<div id="score_6329339e4c26c8009fa0507c" class="score option_label "></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<script type="text/javascript">
$(function() {
pt_score_star("question_6329339e4c26c8009fa0507b");
});
</script>
<div class="wjques maxtop question_div jqtransformdone" id="question_6329339e4c26c8009fa0507d" style="display: none;">
<div class="title"><span class="qcid">Q3. </span><span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">¡Excelente! Agradecemos que se sienta satisfecho con nuestro
servicio. Por favor díganos con cuál de los siguientes aspectos se siente más satisfecho.</span></div>
<div id="qid_6329339e4c26c8009fa0507d" class="matrix">
<div class="red" id="tip_6329339e4c26c8009fa0507d"></div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa0509f"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Actitud del agente</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0507e" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa0507e" value="6329339e4c26c8009fa0507e" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">1. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Atención al cliente amigable</span></label>
</div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0507f" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa0507f" value="6329339e4c26c8009fa0507f" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">5. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Fácil y rápido de entender mi
pregunta.</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a0"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Método de manejo</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05080" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa05080" value="6329339e4c26c8009fa05080" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">2. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Solución efectiva</span></label></div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05081" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa05081" value="6329339e4c26c8009fa05081" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">6. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Método de manejo claro y
comprensible</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a1"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Tiempo de respuesta</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05082" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa05082" value="6329339e4c26c8009fa05082" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">3. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Corto tiempo de espera en cola</span></label>
</div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05083" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa05083" value="6329339e4c26c8009fa05083" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">7. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Respuesta rápida</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a2"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Otros</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05084" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa05084" value="6329339e4c26c8009fa05084" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">4. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Atención al cliente fácil de
encontrar</span></label></div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05085" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa0507d" id="option_6329339e4c26c8009fa05085" value="6329339e4c26c8009fa05085" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">9. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Rápido para resolver mi problema.</span></label>
</div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05086" exclusive="false"
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class="option_label"><span class="opt_cid">8. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Otros</span></label><textarea rows="2"
cols="200" id="option_open_6329339e4c26c8009fa05086" class="option_open blank"></textarea></div>
</div>
</div>
</div>
</div>
</div>
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phone_num = $("#option_open_" + option_id).val();
is_voice = $(this).attr("voice");
if ($("#vcode_" + option_id).hasClass("red_bg")) {
$("#vcode_" + option_id).removeClass("red_bg");
}
if (check_moblie_number(phone_num, question_id, option_id)) {
var code = get_moblie_validate_code(phone_num, option_id, is_voice);
$(this).unbind("click");
if (code == 1) {
time(this, timeout);
$($(this).find("span.txt_get_code")[0]).addClass("dis_none");
$($(this).find("span.txt_reget_code")[0]).removeClass("dis_none");
$(this).removeClass("get_code");
$(this).addClass("reget_code");
} else {
$(this).bind("click", click_get_vcode_handler_6329339e4c26c8009fa0507d);
}
}
};
var change_checkbox_handler = function() {
$("[name=option_6329339e4c26c8009fa0507d]").each(function() {
if ($(this).attr("need_vcode_check")) {
option_id = $(this).attr("oid");
question_id = "6329339e4c26c8009fa0507d";
option_validate_val = $(".open_validate_" + option_id).val();
if ($(this)[0].checked && option_validate_val == "4") {
if ($("#btn_div_" + option_id).hasClass("dis_none")) {
$("#btn_div_" + option_id).removeClass("dis_none");
}
if ($("#vcode_div_" + option_id).hasClass("dis_none")) {
$("#vcode_div_" + option_id).removeClass("dis_none");
}
} else {
if (!$("#btn_div_" + option_id).hasClass("dis_none")) {
$("#btn_div_" + option_id).addClass("dis_none");
}
if (!$("#vcode_div_" + option_id).hasClass("dis_none")) {
$("#vcode_div_" + option_id).addClass("dis_none");
}
if ($("#option_open_" + option_id).hasClass("red_bg")) {
$("#option_open_" + option_id).removeClass("red_bg");
}
if ($("#vcode_" + option_id).hasClass("red_bg")) {
$("#vcode_" + option_id).removeClass("red_bg");
}
$("#tip_" + question_id).text("").hide();
}
}
});
};
function time(target, wait) {
if (wait < 0) {
$($(target).find("span.txt_get_code")[0]).removeClass("dis_none");
$($(target).find("span.txt_reget_code")[0]).addClass("dis_none");
$(target).removeClass("reget_code");
$(target).addClass("get_code");
$(target).bind("click", click_get_vcode_handler_6329339e4c26c8009fa0507d);
} else {
$($(target).find("span.c_secs")[0]).html(wait);
wait--;
setTimeout(function() {
time(target, wait);
}, 1000)
}
}
$("#question_6329339e4c26c8009fa0507d .get_code").bind("click", click_get_vcode_handler_6329339e4c26c8009fa0507d);
$("[name=option_6329339e4c26c8009fa0507d]").change(change_checkbox_handler);
});
function check_moblie_number(phone_num, question_id, option_id) {
if (phone_num.trim() != "" && inputcheck_mobile(phone_num.trim())) {
if ($("#option_open_" + option_id).hasClass("red_bg")) {
$("#option_open_" + option_id).removeClass("red_bg");
$("#tip_" + question_id).text("").hide();
}
return true;
} else {
$("#option_open_" + option_id).addClass("red_bg");
var tip_txt = i18n.t("survey.validation_code_phone_format_error");
$("#tip_" + question_id).text(tip_txt).show();
return false;
}
}
function show_open_validate(obj) {
var open_validate_type = $(obj).val();
$(obj).parent().find(".option_open").addClass("dis_none");
$(obj).parent().find(".open_validate_" + open_validate_type).removeClass("dis_none");
option_id = $(obj).attr("oid");
option_checked = $("#option_" + option_id)[0].checked;
if (open_validate_type == "4" && option_id && option_checked) {
$("#btn_div_" + option_id).removeClass("dis_none");
$("#vcode_div_" + option_id).removeClass("dis_none");
if ($("#vcode_" + option_id).hasClass("dis_none")) {
$("#vcode_" + option_id).removeClass("dis_none");
}
} else {
$("#vcode_" + option_id).val("");
$("#option_open_" + option_id).val("");
$("#btn_div_" + option_id).addClass("dis_none");
$("#vcode_div_" + option_id).addClass("dis_none");
}
}
</script>
<div class="wjques maxtop question_div jqtransformdone" id="question_6329339e4c26c8009fa05087" style="display: none;">
<div class="title"><span class="qcid">Q4. </span><span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Realmente lamentamos que nuestro servicio no cumpliera con sus
expectativas, ¿podemos preguntarle con qué aspectos está más insatisfecho?</span></div>
<div id="qid_6329339e4c26c8009fa05087" class="matrix">
<div class="red" id="tip_6329339e4c26c8009fa05087"></div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a3"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Actitud del agente</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05088" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa05088" value="6329339e4c26c8009fa05088" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">1. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Atención al cliente hostil</span></label></div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05089" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa05089" value="6329339e4c26c8009fa05089" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">7. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Difícil de entender mi pregunta.</span></label>
</div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0508a" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa0508a" value="6329339e4c26c8009fa0508a" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">8. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Comunicación ineficaz</span></label></div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0508b" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa0508b" value="6329339e4c26c8009fa0508b" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">9. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Respuesta rígida y enlatada como un
robot</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a4"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Método de manejo</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0508c" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa0508c" value="6329339e4c26c8009fa0508c" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">2. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Problema no resuelto</span></label></div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0508d" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa0508d" value="6329339e4c26c8009fa0508d" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">10. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Método de manejo poco claro o
inexacto</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a5"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Eficiencia en la resolución de problemas</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0508e" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa0508e" value="6329339e4c26c8009fa0508e" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">3. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Tardan mucho en resolver mi
problema</span></label></div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa0508f" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa0508f" value="6329339e4c26c8009fa0508f" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">11. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Problema resuelto después de varias
comunicaciones.</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a6"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Tiempo de respuesta</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05090" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa05090" value="6329339e4c26c8009fa05090" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">4. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Largo tiempo de espera en cola</span></label>
</div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339e4c26c8009fa05091" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339e4c26c8009fa05091" value="6329339e4c26c8009fa05091" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">12. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Respuesta lenta</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a7"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Relacionado con el producto o la política</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339f4c26c8009fa05092" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339f4c26c8009fa05092" value="6329339f4c26c8009fa05092" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">5. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">No tengo la funcion que quiero</span></label>
</div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339f4c26c8009fa05093" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339f4c26c8009fa05093" value="6329339f4c26c8009fa05093" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">13. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Insatisfecho con la calidad del
producto.</span></label></div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339f4c26c8009fa05094" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339f4c26c8009fa05094" value="6329339f4c26c8009fa05094" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">14. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Insatisfecho con la política de
posventa</span></label></div>
</div>
</div>
</div>
<div class="S_grouping horiz">
<div class="s_group" is_exclusive="false" id="group_6329339f4c26c8009fa050a8"><span class="option_label"><span
style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Otros</span></span>
<div class="s_group_box">
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339f4c26c8009fa05095" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339f4c26c8009fa05095" value="6329339f4c26c8009fa05095" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">6. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Entrada difícil de encontrar</span></label>
</div>
<div class="icheckbox_div " style="cursor: pointer;"><span class="jqTransformCheckboxWrapper"><a href="#" class="jqTransformCheckbox"></a><input type="checkbox" oid="6329339f4c26c8009fa05096" exclusive="false"
exclusive_group_id="" g_exclusive="false" name="option_6329339e4c26c8009fa05087" id="option_6329339f4c26c8009fa05096" value="6329339f4c26c8009fa05096" class="jqTransformHidden"></span><label style="cursor: pointer;"
class="option_label"><span class="opt_cid">15. </span> <span style="color: rgb(0, 0, 0); font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; white-space: pre-wrap;">Otros</span></label><textarea rows="2"
cols="200" id="option_open_6329339f4c26c8009fa05096" class="option_open blank"></textarea></div>
</div>
</div>
</div>
</div>
</div>
<script type="text/javascript">
$(document).ready(function() {
do_unallow_change_open_answer("6329339e4c26c8009fa05087");
do_hidden_open_answer("6329339e4c26c8009fa05087");
$("#qid_6329339e4c26c8009fa05087 input:checkbox").click(function() {
var $parent_div = $(this).parents("#qid_6329339e4c26c8009fa05087");
var exclusive = $(this).attr("exclusive");
var thischeckbox = this;
var g_exclusive = $(this).attr("g_exclusive");
var exclusive_group_id = $(this).attr("exclusive_group_id");
var groupdiv = $(this).parents(".s_group");
if (g_exclusive == "true") {
if (this.checked) {
$.each(groupdiv.find("input:checkbox:checked"), function(i, obj) {
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uncheck($(this));
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});
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if (this.checked) {
var globalcheckboxes = groupdiv.find("input:checkbox[g_exclusive=true]");
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uncheck($(this));
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if (exclusive == "true") {
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$.each($parent_div.find("input:checkbox:checked"), function(i, obj) {
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uncheck($(this));
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});
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} else {
if (this.checked) {
var globalcheckboxes = $parent_div.find("input:checkbox[exclusive=true]");
$.each(globalcheckboxes, function(i, obj) {
if (obj.id != thischeckbox.id && obj.checked) {
uncheck($(this));
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});
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if (this.checked && exclusive_group_id != null && exclusive_group_id != "") {
var exclusive_group_id_items = exclusive_group_id.split(",");
var globalcheckboxes = $parent_div.find("input:checkbox");
$.each(globalcheckboxes, function(i, obj) {
var val_id = $(obj).val();
var option_obj = $("#option_" + val_id);
var exclusive_options = {};
var exclusive_group_list = option_obj.attr("exclusive_group_id").split(",");
for (var i = 0; i < exclusive_group_list.length; i++) {
var item = exclusive_group_list[i];
if (isNotEmpty(item)) {
if (item[0] == "!") {
exclusive_options[item.slice(1)] = false;
} else {
exclusive_options[item] = true;
}
}
}
for (var j = 0, len = exclusive_group_id_items.length; j < len; j++) {
var id_tmp = exclusive_group_id_items[j];
if (id_tmp != "" && id_tmp[0] != "!" && id_tmp in exclusive_options) {
if (obj.id != thischeckbox.id && (obj.checked || obj.checked == "true")) {
uncheck($(this));
}
}
if (id_tmp != "" && id_tmp[0] == "!" && exclusive_options[id_tmp.slice(1)]) {
if (obj.id != thischeckbox.id && (obj.checked || obj.checked == "true")) {
uncheck($(this));
}
}
}
});
}
exclusive_group_id = "";
});
$("#qid_6329339e4c26c8009fa05087 div[is_exclusive=true] input:checkbox").click(function() {
var $parent_div = $(this).parents(".s_group");
var thischeckbox = this;
if (this.checked) {
$.each($parent_div.find("input:checkbox:checked"), function(i, obj) {
if (obj.id != thischeckbox.id) {
uncheck($(this));
}
});
}
});
var click_get_vcode_handler_6329339e4c26c8009fa05087 = function() {
timeout = 59;
question_id = $(this).attr("question_id");
option_id = $(this).attr("option_id");
phone_num = $("#option_open_" + option_id).val();
is_voice = $(this).attr("voice");
if ($("#vcode_" + option_id).hasClass("red_bg")) {
$("#vcode_" + option_id).removeClass("red_bg");
}
if (check_moblie_number(phone_num, question_id, option_id)) {
var code = get_moblie_validate_code(phone_num, option_id, is_voice);
$(this).unbind("click");
if (code == 1) {
time(this, timeout);
$($(this).find("span.txt_get_code")[0]).addClass("dis_none");
$($(this).find("span.txt_reget_code")[0]).removeClass("dis_none");
$(this).removeClass("get_code");
$(this).addClass("reget_code");
} else {
$(this).bind("click", click_get_vcode_handler_6329339e4c26c8009fa05087);
}
}
};
var change_checkbox_handler = function() {
$("[name=option_6329339e4c26c8009fa05087]").each(function() {
if ($(this).attr("need_vcode_check")) {
option_id = $(this).attr("oid");
question_id = "6329339e4c26c8009fa05087";
option_validate_val = $(".open_validate_" + option_id).val();
if ($(this)[0].checked && option_validate_val == "4") {
if ($("#btn_div_" + option_id).hasClass("dis_none")) {
$("#btn_div_" + option_id).removeClass("dis_none");
}
if ($("#vcode_div_" + option_id).hasClass("dis_none")) {
$("#vcode_div_" + option_id).removeClass("dis_none");
}
} else {
if (!$("#btn_div_" + option_id).hasClass("dis_none")) {
$("#btn_div_" + option_id).addClass("dis_none");
}
if (!$("#vcode_div_" + option_id).hasClass("dis_none")) {
$("#vcode_div_" + option_id).addClass("dis_none");
}
if ($("#option_open_" + option_id).hasClass("red_bg")) {
$("#option_open_" + option_id).removeClass("red_bg");
}
if ($("#vcode_" + option_id).hasClass("red_bg")) {
$("#vcode_" + option_id).removeClass("red_bg");
}
$("#tip_" + question_id).text("").hide();
}
}
});
};
function time(target, wait) {
if (wait < 0) {
$($(target).find("span.txt_get_code")[0]).removeClass("dis_none");
$($(target).find("span.txt_reget_code")[0]).addClass("dis_none");
$(target).removeClass("reget_code");
$(target).addClass("get_code");
$(target).bind("click", click_get_vcode_handler_6329339e4c26c8009fa05087);
} else {
$($(target).find("span.c_secs")[0]).html(wait);
wait--;
setTimeout(function() {
time(target, wait);
}, 1000)
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</form>Text Content
Sorry, your browser does not support JavaScript, please update browser setting-Internet settings-security, adjust the security level to "normal". Please ensure that each answer valid Q1. ¿Tu problema ha sido resuelto por este servicio? 1. Sí 2. No 3. No estoy seguro, necesito verificar si la solución provista es efectiva o no Q2. ¿Cómo calificaría la calidad del servicio que obtiene de Vivo? (5 = Muy satisfecho; 1 = Muy insatisfecho) 1. 1 2 3 4 5 Q3. ¡Excelente! Agradecemos que se sienta satisfecho con nuestro servicio. Por favor díganos con cuál de los siguientes aspectos se siente más satisfecho. Actitud del agente 1. Atención al cliente amigable 5. Fácil y rápido de entender mi pregunta. Método de manejo 2. Solución efectiva 6. Método de manejo claro y comprensible Tiempo de respuesta 3. Corto tiempo de espera en cola 7. Respuesta rápida Otros 4. Atención al cliente fácil de encontrar 9. Rápido para resolver mi problema. 8. Otros Q4. Realmente lamentamos que nuestro servicio no cumpliera con sus expectativas, ¿podemos preguntarle con qué aspectos está más insatisfecho? Actitud del agente 1. Atención al cliente hostil 7. Difícil de entender mi pregunta. 8. Comunicación ineficaz 9. Respuesta rígida y enlatada como un robot Método de manejo 2. Problema no resuelto 10. Método de manejo poco claro o inexacto Eficiencia en la resolución de problemas 3. Tardan mucho en resolver mi problema 11. Problema resuelto después de varias comunicaciones. Tiempo de respuesta 4. Largo tiempo de espera en cola 12. Respuesta lenta Relacionado con el producto o la política 5. No tengo la funcion que quiero 13. Insatisfecho con la calidad del producto. 14. Insatisfecho con la política de posventa Otros 6. Entrada difícil de encontrar 15. Otros Q5. ¿Podemos preguntarle si hay otras cosas que le dejan una muy buena o mala impresión durante este servicio? Start Restart>> Continue>> << Prev Next>> Submit Reload Loading... 100%