www.verizon.com Open in urlscan Pro
192.30.31.89  Public Scan

Form analysis
2 forms found in the DOM

<form action="" id="gnav20-search-form">
  <p class="gnav20-search-para">
    <input type="search" value="" class="gnav20-search-text" name="q" placeholder="Search" autocomplete="off" aria-label="Enter Search Text" spellcheck="false">
    <a class="gnav20-mobile-search-icon" tabindex="0" role="button" href="javascript:void(0);" aria-label="clear search input text"></a>
    <button class="gnav20-close-icon" aria-label="close search results"></button>
  </p>
</form>

<form action="" id="gnav20-search-form-mobile">
  <p class="gnav20-search-para">
    <input type="search" value="" class="gnav20-search-text" name="q" placeholder="Search" autocomplete="off" aria-label="Enter Search Text" spellcheck="false">
    <a class="gnav20-mobile-search-icon" tabindex="0" role="button" href="javascript:void(0);" aria-label="clear search input text"></a>
    <button class="gnav20-close-icon" aria-label="close search results"></button>
  </p>
</form>

Text Content

Accessibility Resource Center Skip to main content
Personal Business
Stores
Español
Shop Shop Shop
Close
Shop
 * Shop all
   
 * Deals Deals
   Deals
    * Shop all deals
    * Free phones
    * My offers
    * Smartphones
    * Fios Home Internet
    * Bring your own device
    * Accessories

 * Devices Devices
   Devices
    * Smartphones
    * 5G phones
    * Certified pre-owned phones
    * Featured smartphones Featured smartphones
      Featured smartphones
      * Apple iPhone 14 Pro
      * Apple iPhone SE (3rd Gen)
      * Samsung Galaxy S22 Ultra
      * Google Pixel 6 Pro
    * Bring your own device
    * Other phones
    * Trade in your device
    * Tablets & laptops
    * Watches
    * Certified pre-owned watches
    * Jetpacks & hotspots

 * Accessories Accessories
   Accessories
    * Shop all accessories
    * Phone accessories Phone accessories
      Phone accessories
      * Shop all phone accessories
      * Cases
      * Case bundles
      * Screen protectors
      * MagSafe
    * Tablet accessories Tablet accessories
      Tablet accessories
      * Shop all tablet accessories
      * Cases
      * Screen protectors
      * Stylus pens
      * Keyboards
    * Watch accessories Watch accessories
      Watch accessories
      * Shop all watch accessories
      * Smart watches
      * Bands
      * Screen protectors
      * Chargers
    * Charging
    * Audio
    * Gaming
    * Smart home
    * Deals

 * Plans Plans
   Plans
    * Shop all plans
    * Unlimited
    * International services
    * Connected devices
    * Those who serve Those who serve
      Those who serve
      * Those who serve overview
      * Teacher plans
      * Nurses plans
      * First responders
      * Military plans
    * Student plans
    * Other plans Other plans
      Other plans
      * Connected car plans
      * Employee discounts
    * Bring your own device

 * Home Home
   Home
    * Shop all home solutions
    * Fios Home Internet
    * 5G Home Internet
    * LTE Home Internet
    * Fios TV
    * Moving
    * Accessories Accessories
      Accessories
      * Accessories overview
      * Shop all accessories
      * Cables & connectors
      * Networking & Wi-Fi
      * TV accessories
      * Phone equipment

 * Prepaid Prepaid
   Prepaid
    * Prepaid overview
    * Plans Plans
      Plans
      * Phone plans
      * Data plans
      * International plans
    * Devices Devices
      Devices
      * Smartphones
      * Bring your own device
      * Basic phones
      * Tablets
      * Mobile hotspots & routers
    * Deals

 * Entertainment Entertainment
   Entertainment
    * Shop all entertainment
    * Disney+, Hulu, ESPN+
    * discovery+
    * Apple Arcade
    * Google Play Pass
    * Apple Music
    * Gaming
    * Xbox All Access
    * YouTube TV

 * Apps & add-ons Apps & add-ons
   Apps & add-ons
    * Apps & add-ons overview
    * Protection & security
    * Safety
    * Mobile
    * Financial services

 * Business
   

 
Why Verizon Why Verizon Why Verizon
Close
Why Verizon
 * Network Network
   Network
    * 5G overview
    * Coverage map
    * 5G Labs
    * Fios
    * Global coverage

 * Get more Get more
   Get more
    * Devices & plans
    * Entertainment
    * Verizon Up
    * Verizon Visa® Card
    * Device protection
    * Verizon Cloud
    * Health discounts

 * Social impact Social impact
   Social impact
    * Responsibility
    * Privacy

 
Support Support Support
Close
Support
 * Support overview
   
 * Mobile Mobile
   Mobile
    * Mobile support overview
    * Billing & payments
    * Account management
    * Device support & setup
    * Services & apps
    * International trip planner
    * Order status
    * Download My Verizon App
    * Community Forums

 * Home Home
   Home
    * Home support overview
    * Billing & account management
    * Fios Internet
    * Fios TV
    * Home Phone
    * 5G Home Internet
    * LTE Home Internet
    * Speed Test
    * Order status
    * Download My Fios App
    * Community Forums

 * Business
   
 * Contact us
   
 * Sign in
   
 * throttle
   

 
Sign in
Close

Sign in

 * Back to Menu
 * Sign in to My Account
 * Sign in to My Account
 * Register
 * Prepaid instant pay
 * Wishlist
 * Business Log in



 * Quick links
 * COVID-19 FAQs
 * Find open stores near you
 * Shop deals
 * Jetpacks & hotspots
 * Plans
 * Trade in
 * Upgrade
 * Fios


 * Quick links
 * COVID-19 FAQs
 * Find open stores near you
 * Shop deals
 * Jetpacks & hotspots
 * Plans
 * Trade in
 * Upgrade
 * Fios

 * Featured devices
 * Apple iPhone 13 Pro
 * Apple iPhone 13
 * Apple iPhone SE (3rd Gen)
 * Samsung Galaxy S22 Ultra
 * Samsung Galaxy S22
 * Google Pixel 6 Pro
 * Motorola edge+ 5G UW

0

Choose your cart

Mobile solutions
Home solutions
Sign in
Close

Sign in

 * Back to Menu
 * Sign in to My Account
 * Sign in to My Account
 * Register
 * Prepaid instant pay
 * Wishlist
 * Business Log in



 * Quick links
 * COVID-19 FAQs
 * Find open stores near you
 * Shop deals
 * Jetpacks & hotspots
 * Plans
 * Trade in
 * Upgrade
 * Fios


 * Quick links
 * COVID-19 FAQs
 * Find open stores near you
 * Shop deals
 * Jetpacks & hotspots
 * Plans
 * Trade in
 * Upgrade
 * Fios

 * Featured devices
 * Apple iPhone 13 Pro
 * Apple iPhone 13
 * Apple iPhone SE (3rd Gen)
 * Samsung Galaxy S22 Ultra
 * Samsung Galaxy S22
 * Google Pixel 6 Pro
 * Motorola edge+ 5G UW

0

Choose your cart

Mobile solutions
Home solutions
Close
Personal

Stores
Español
Business

Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on
5G Get More plan req’d. Device must remain active for 45 days. $500 charge back
if service cancelled w/in 12 mos or eligibility req’s are no longer met. See
vzw.com/bring-your-own-device for details.

end of navigation menu


LAYER_4 CREATED WITH SKETCH.





Due to inactivity, your session will end in approximately 2 minutes. Extend your
session by clicking OK below.

OK

Due to inactivity, your session has expired. Please sign in again to continue.

OK

Support Services & Apps Premium Tech Support 24/7 Tech Coach expert support FAQs

Was this helpful?  
What can we do to improve?
Submit



PAGE CONTENTS

✖



24/7 TECH COACH EXPERT SUPPORT FAQS





ABOUT 24/7 TECH COACH EXPERT SUPPORT

Expand All


WHAT IS 24/7 TECH COACH EXPERT SUPPORT?

24/7 Tech Coach expert support is tech support that can help you:

 * Set up your new device
 * Connect your device to virtually anything else
 * Troubleshoot your device
 * Optimize your device settings
 * Keep your device running smoothly
 * Transfer your contacts, photos and videos from one device to another
 * Learn tips and tricks to get the most out of your device (like how to use
   your camera or connect to Bluetooth® devices)






HOW OFTEN CAN I CONTACT 24/7 TECH COACH EXPERT SUPPORT?

There’s no limit on how many times you can contact 24/7 Tech Coach expert
support. You can get support as often as you need.






WHAT TYPES OF DEVICES CAN 24/7 TECH COACH EXPERTS HELP ME CONNECT TO MY MOBILE
DEVICE?

24/7 Tech Coach experts can help connect your mobile device to virtually
anything it connects to, like:

 * Bluetooth devices (e.g., headphones, smart doorbells, security cameras)
 * Printers
 * Routers
 * Smart TVs
 * Wi-Fi






HOW DO I GET 24/7 TECH COACH EXPERT SUPPORT, AND HOW MUCH DOES IT COST?

24/7 Tech Coach expert support is included with:

 * Verizon Mobile Protect
 * Verizon Mobile Protect Multi-Device
 * Mobile Secure
 * Mobile Secure Multi-Device

Sign up for one of these services to get 24/7 Tech Coach expert support.






HOW CAN I REACH 24/7 TECH COACH EXPERT SUPPORT, AND WHAT ARE THE HOURS OF
OPERATION?

Tech Coach expert support is available 24 hours/day, 7 days/week.

To contact 24/7 Tech Coach expert support, you can:

 * Click to call or chat through the Tech Coach app
 * Click to chat through the My Verizon app
 * Call *611 from your Verizon mobile phone and say "Tech Coach"






HOW DO I GET THE TECH COACH APP, AND WHAT DEVICES ARE COMPATIBLE WITH IT?

Most Android™ and iOS smartphones and tablets are able to download and run the
Tech Coach app.

You can download the app from the app store on your device:

 * Download for Android in Google Play™
 * Download for iOS in Apple® App Store®






CAN I USE TECH COACH ON MY COMPUTER?

The Tech Coach app isn't available for computers at this time. The best way to
contact Tech Coach is through the smartphone app or by phone.






HOW IS 24/7 TECH COACH EXPERT SUPPORT DIFFERENT FROM OTHER TECH SUPPORT OPTIONS?

24/7 Tech Coach expert support offers:

 * Instant access – Connect in seconds with one tap to talk live or text chat
   with a Tech Coach expert.
 * One call to solve it all – Get your device problems solved with one call, 99%
   of the time.
 * Smarter support – Stay ahead of potential issues, and get personalized device
   tips and tricks to help you do more with your devices.
 * Self-help – Browse through helpful DIY guides on a variety of popular tech
   topics.





Android is a trademark of Google, Inc. Apple and iPhone are registered
trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in
the US and other countries and is used under license.

Share
Was this helpful?  
What can we do to improve?
Submit

Connect with us on Messenger
Visit Community
24/7 automated phone system: call *611 from your mobile
Shop
 * Devices
 * Accessories
 * Plans
 * Home Internet & TV
 * Entertainment
 * Deals
 * TracFone

Top Device Brands
 * Samsung
 * Apple
 * Motorola
 * Google
 * Amazon

Support
 * Support overview
 * Return policy
 * Contact us
 * Sign in
 * Download My Verizon App
 * Lifeline

About Verizon
 * About us
 * Careers
 * News
 * Responsibility
 * Verizon Innovative Learning
 * Consumer education
 * Articles
 * Brochures

Most Popular
 * Apple iPhone 14 Pro
 * Apple iPhone SE (3rd Gen)
 * Samsung Galaxy S22 Ultra
 * Apple AirPods Max
 * Disney
 * Apple Watch Series 8
 * Fios
 * Verizon Visa® Card

Top Accessory Brands
 * Otterbox
 * ZAGG
 * Beats
 * Mophie
 * JBL
 * Fitbit
 * Gear 4

Important Consumer Information
 * Terms & Conditions
 * Device Payment Terms & Conditions
 * Report a security vulnerability
 * Mobile customer agreement
 * Announcements
 * Radio frequency emissions
 * Taxes & surcharges
 * Recall
 * Legal notices

Follow Verizon
 * facebook-official
 * twitter
 * you-tube
 * instagram

Follow Verizon Fios
 * facebook-official
 * twitter

 * Site Map
 * Privacy policy
 * Accessibility
 * Open internet
 * Terms & conditions
 * Advertise with us
 * Do Not Sell My Personal Information
 * About our ads

© 2022 Verizon



  Chat with us