www.vitkac.com
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Submitted URL: https://www.vitkac.com/en/faq
Effective URL: https://www.vitkac.com/fr/faq
Submission: On September 05 via api from BE — Scanned from FR
Effective URL: https://www.vitkac.com/fr/faq
Submission: On September 05 via api from BE — Scanned from FR
Form analysis 11 forms found in the DOM
<form class="search-country col-xs-12 indicator">
<input id="searchCountryMenu" type="text" placeholder="Search for your country">
<span class="icon-search"></span>
</form>POST /guard/register
<form class="header-menu-login " action="/guard/register" method="post" data-synerise="signin">
<input type="hidden" name="signin[_csrf_token]" value="e3f5d74ec61dd8dbadc9c0ae18060d90" id="signin__csrf_token">
<p class="title"><i class="hidden-lg hidden-md icon-arrow2 close-panel"></i> Log in</p>
<div class="form-group">
<i class="icon-login-email"></i>
<input placeholder="Email address" class="form-control" type="text" name="signin[username]" data-synerise="email" id="signin_username">
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<div class="form-group">
<i class="icon-login-password"></i>
<input placeholder="Password" class="form-control" type="password" name="signin[password]" autocomplete="current-password" id="signin_password">
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<div class="form-group">
<input type="checkbox" name="signin[remember]" id="zapamietaj2"> <label for="zapamietaj2"><span></span>Remember me</label>
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<div class="form-group">
<button class="header-btn black" type="submit">Log in</button>
</div>
<div class="form-group">
<a class="forgot" href="https://www.vitkac.com/fr/sfGuardForgotPassword/index"> I forgot my password </a>
</div>
<div class="form-group register">
<label>Don't have an account?</label>
<a href="https://www.vitkac.com/fr/user/register" class="header-btn">Register</a>
</div>
</form><form class="indicator" id="favsMenuDropdown">
<p class="title"><i class="hidden-lg hidden-md icon-arrow2 close-panel"></i>MY FAVOURITES </p>
</form><form class=" indicator" id="cartMenuDropdown">
<p class="title"><i class="hidden-lg hidden-md icon-arrow2 close-panel"></i>Shopping bag</p>
</form><form class="hidden-lg hidden-md" id="searchDesigners277"> <input type="text" id="searchDesignersInput277" placeholder="SEARCH BY DESIGNER
"> <i class="icon-search1"></i> </form><form class="hidden-lg hidden-md" id="searchDesigners378"> <input type="text" id="searchDesignersInput378" placeholder="SEARCH BY DESIGNER
"> <i class="icon-search1"></i> </form><form class="hidden-lg hidden-md" id="searchDesigners621"> <input type="text" id="searchDesignersInput621" placeholder="SEARCH BY DESIGNER
"> <i class="icon-search1"></i> </form>POST sites/form
<form class="contact-form col-xs-12" id="elementForm" action="sites/form" method="post">
<div class="flex-row align-items-center">
<div class="flex-col-6">
<div class="form-group ">
<label for="contact_name">Name</label>
<input class="info" placeholder="Name" type="text" name="contact[name]" id="contact_name">
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<span class="error" id="error_contact_name"></span>
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<div class="flex-col-6">
<div class="form-group ">
<label for="contact_order">Order number</label>
<input placeholder="Order number" type="text" name="contact[order]" id="contact_order">
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$(function() {
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<span class="error" id="error_contact_order"></span>
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<div class="flex-col-6 select-department">
<!--<span class="info">Wybierz dział</span>-->
<div class="form-group ">
<label for="contact_department">Choose department</label>
<span id="department-dropdown" class="dropdown">
<a class="dropdown-toggle menu-auto" data-toggle="dropdown" href="#">
<span>
<label class="dropdown-label">How to shop</label>
<span class="icon-arrow2-down"></span>
</span>
</a>
<ul class="dropdown-menu">
<li value="1"><a>How to shop</a></li>
<li value="2"><a>Orders and Shipping</a></li>
<li value="3"><a>Returns and Refunds</a></li>
<li value="4"><a></a></li>
<li value="5"><a></a></li>
<li value="6"><a></a></li>
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<input type="hidden" name="contact[department]" id="contact_department" value="1">
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<span class="error" id="error_contact_department"></span>
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<option value="shopping">Zakupy</option>
<option value="shipping">Dostawa</option>
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<div class="flex-col-6">
<div class="form-group ">
<label for="contact_email_address">Enter your email address</label>
<input class="info" placeholder="Enter your email address" type="text" name="contact[email_address]" id="contact_email_address">
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<span class="error" id="error_contact_email_address"></span>
</div>
<div class="flex-col-12">
<!--<span class="info">Zadaj pytanie</span>-->
<!--<textarea name="message" placeholder="Twoje pytanie"></textarea>-->
<div class="form-group ">
<label for="contact_question">Type your question</label>
<textarea rows="4" cols="30" class="info" placeholder="Type your question" name="contact[question]" id="contact_question"></textarea>
</div>
<span class="error" id="error_contact_question"></span>
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<div class="flex-col-12">
<input type="checkbox" name="contact[checkbox]" id="contact_checkbox"> <input type="checkbox" name="contact[checkbox]" id="zgoda" data-synerise="newsletterAgreement"> <label for="zgoda"><span></span>The administrator of personal data is
WOLW-POL - spółka z ograniczoną odpowiedzialnością w Warszawie, 01-401 Warszawa, ul. Górczewska 53. The personal data provided will be processed for the purpose of sending the ordered newsletter and for marketing purposes, i.e. pursuant to
art. 6 par. 1 point b) and point f) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data
and repealing Directive 95/46 / EC (so-called RODO). When data is processed, the data controller will pursue its legitimate interest in informing about its products and services. Personal data will be processed as long as you do not opt out
of receiving the newsletter, and after that time may be processed during the period of limitation of any claims. Providing the data is voluntary, but it is necessary to order our newsletter. You have the right to request access to your
personal data, rectification, deletion or limitation of processing, as well as the right to object to the processing, as well as the right to transfer your data and file a complaint to the supervisory body. </label>
<span class="error" id="error_contact_checkbox"></span>
</div>
<div class="captcha">
<script src="https://www.google.com/recaptcha/api.js?render=6LfBVakUAAAAAArEAiLiOFpR0iUMo0kvIUvFy7i4"></script>
<script>
function refreshCaptcha(id) {
id = id || "#contact_re";
grecaptcha.execute("6LfBVakUAAAAAArEAiLiOFpR0iUMo0kvIUvFy7i4", {
action: "homepage"
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$(id).val(token);
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grecaptcha.ready(function() {
refreshCaptcha("#contact_re");
});
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<input type="hidden"
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<div class="flex-col-12 alert alert-success" id="success-alert" style="display:none"> Message was sent</div>
<div class="flex-col-4 contact-form-send">
<input type="submit" id="submit" data-lang="fr" value="Send">
</div>
</div>
</form>POST https://www.vitkac.com/fr/faq#main-newsletter-new
<form id="main-newsletter-new2" class="flex-col-6 flex-col-md-12 new-newsletter" action="https://www.vitkac.com/fr/faq#main-newsletter-new" method="post">
<div class="flex-row">
<input type="hidden" name="newsletter[id]" id="newsletter_id"><input type="hidden" name="newsletter[_csrf_token]" value="6c96dbb283ab0f5eb8fff6761cb4d2eb" id="newsletter__csrf_token"> <img src="//cdn.vitkac.com/img/p.gif"
data-src="https://cdn.vitkac.com/uploads/new-home-page/static/AdobeStock_292922834.png" class="lazy">
<div class="newsletter-checkbox">
<p class="title">Let's keep in touch</p>
<p class="txt">Choose the mailing lists that interest you</p>
<span class="checkbox">
<input type="checkbox" name="newsletter[is_woman]" id="newsletter_is_woman"> <label for="newsletter_is_woman">
<span></span> Women </label>
</span>
<span class="checkbox">
<input type="checkbox" name="newsletter[is_man]" attr="checked" id="newsletter_is_man"> <label for="newsletter_is_man">
<span></span> Men </label>
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<span class="checkbox">
<input type="checkbox" name="newsletter[is_kid]" id="newsletter_is_kid"> <label for="newsletter_is_kid">
<span></span> Kids </label>
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<span class="newsletter-input">
<input type="text" name="newsletter[email_address]" placeholder="Enter e-mail address" id="newsletter_email_address"> <input class="btn-dark" type="submit" value="Sign up">
</span>
<a class="privacy" href="/en/sites/privacy-policy">For more information on data processing, please see our privacy policy.</a>
</div>
</form>/
<form class="dropdown" action="/">
<div class="flex-row">
<span class="form-group">
<label>Size:</label>
<select id="addToFav">
<option> loading </option>
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</span>
<span class="form-group">
<label>Add to the list:</label>
<select id="addToFavGroup">
<option value="">Default</option>
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</div>
<button type="button" id="addToFavAccept">Add to wish list</button>
</form><form class="cookie-select flex-row m-0" id="cookieAgreements" data-version="1-3">
<p class="flex-col-12"> We use technologies such as cookies to gather information and store your online preferences. By managing your cookie preferences, you can enable or disable certain cookie sets based on pre-defined categorizations. </p>
<div class="flex-col-12 ">
<label>How do we categorize cookies?</label>
</div>
<div class="flex-row m-0 cookie-box">
<div class="check flex-col">
<input type="checkbox" id="id3" disabled="" checked="" data-gtm="functionality_storage" name="3" class="agreementInput">
<label for="id3"></label>
</div>
<div class="flex-col">
<label class="header cap" for="id3">Necessary</label>
<p class="desc">Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.</p>
</div>
</div>
<div class="flex-row m-0 cookie-box">
<div class="check flex-col">
<input type="checkbox" id="id4" data-gtm="personalization_storage" name="4" class="agreementInput">
<label for="id4"></label>
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<div class="flex-col">
<label class="header cap" for="id4">Preferences</label>
<p class="desc">Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. </p>
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</div>
<div class="flex-row m-0 cookie-box">
<div class="check flex-col">
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<label class="header cap" for="id1">Statistics</label>
<p class="desc">Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.</p>
</div>
</div>
<div class="flex-row m-0 cookie-box">
<div class="check flex-col">
<input type="checkbox" id="id2" data-gtm="ad_storage" name="2" class="agreementInput">
<label for="id2"></label>
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<div class="flex-col">
<label class="header cap" for="id2">Marketing</label>
<p class="desc">Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.</p>
</div>
</div>
<input type="hidden" name="time" id="cookieTime" value="180">
<div class="flex-row text-center cookie-footer">
<small class="flex-col-12">You can change your preferences at any time by clicking the "Marketing consents" button in the page footer. <br>
<a href="/fr/sites/privacy-policy#cookies">Learn more</a></small>
<br>
<button id="agreementSubmit" class="btn btn-dark" type="submit">Save preferences</button>
</div>
</form>Text Content
Toggle navigation * Men * Women * Kids * Streetwear Club * Designers * SALE Information * FAQ Frequently asked questions * Contact Contact us * Private Shopping Schedule an appointment with an image consultant Select language Polish English Chinese Russian Choose your location -------------------------------------------------------------------------------- Show all Log in Remember me Log in I forgot my password Don't have an account? Register 0 0 MY FAVOURITES 0 0 Shopping bag * Show all * New * Clothing * SHOES * BAGS * ACCESSORIES * JEWELLERY * Designers * Editorial * Sale * about us * help * Show all * New * CLOTHING * SHOES * BAGS * ACCESSORIES * JEWELLERY * Designers * Editorial * Sale * about us * help * Show all * New * BABY (0-36 MONTHS) * KIDS SHOES (25-39) * KIDS ACCESSORIES * GIRLS CLOTHES (4-14 YEARS) * BOYS CLOTHES (4-14 YEARS) * Designers * Sale * about us * help * Men * Women * Kids designers Categories boutiques designers Categories boutiques designers Categories boutiques Clothing Underwear/socks Beachwear Jeans Jackets Coats Trousers Knitwear Shorts T-shirts Sweatshirts Suits Shirts Activewear 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all SHOES Boots / wellingtons Flat shoes Sandals Sneakers Flip-flops Snow boots 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all BAGS Shoulder bags Shoppers Briefcases Backpacks Luggage and travel Waist bags Handbags 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all ACCESSORIES Wallets/cardholders Belts Small accessories Umbrellas/canes Gloves Scarves / shawls Ties / bows Caps Glasses Braces Lifestyle Phone cases Computer/itablet cases Hats Pet accessories 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all JEWELLERY Necklaces Bracelets Rings Earrings Watches Cufflinks/tie clips Storage accessories Brooches 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all New Show all Clothing Shoes Bags Accessories Jewellery 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Editorial VITKAC X DSQUARED2 X ROSENBERG Discover the unique capsule collection where pioneering meets luxury, passion and family tradition TOP 4 TRENDS FOR THE UPCOMING SEASON See the designs that the most stylish men will be opting for this fall SUMMER MUST-HAVES See how to look stylish during the hottest days of this season WEDDING ALERT Earn the title of the most stylish guest in the designs we've selected! HOW TO STYLE DENIM? See this season's most interesting designs, which will allow you to create both classic and unconventional looks LOUIS VUITTON Louis Vuitton presents: Speedy P9 Collection See more Sale Show all Clothing Shoes Bags Accessories Jewellery 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app CLOTHING Underwear/socks Beachwear Jeans Jumpsuits Jackets Coats Trousers Skirts Dresses Knitwear Shorts Tops Sweaters Suits Activewear 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all SHOES Boots/wellingtons Flat shoes Sandals Pumps Sneakers Moccasins Snow boots 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all BAGS Shoulder bags Shoppers Clutch bags Backpacks Luggage and travel Belt bags Handbags 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all ACCESSORIES Wallets/cardholders Belts Small accessories Umbrellas/canes Gloves Scarves / shawls Ties / bows Caps Glasses Lifestyle Phone cases Hats Hair accessories Computer/ipad sleeves Pet accessories 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all JEWELLERY Necklaces Bracelets Rings Earrings Brooches Watches Storage acc Cufflinks/tie clips 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all New Show all Clothing Shoes Bags Accessories Jewellery 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Editorial 4 FALL TRENDS YOU NEED TO KNOW These designs will be making a lot of noise in the upcoming season! VITKAC X DSQUARED2 X ROSENBERG Discover the unique capsule collection where pioneering meets luxury, passion and family tradition BE A ROLE MODEL FOR OTHERS! Explore the hottest prints and colors which have dominated the runways of the autumn-winter collections NEW DIMENSION OF BEACHWEAR Discover a compilation of the most interesting holiday designs that will delight both minimalism lovers and enthusiasts of bolder solutions SUMMER TRENDS IN YOUR WARDROBE Discover models that will be on every fashionista's wish list this season LOUIS VUITTON PRESENTS ‘Low Key’ Bags For Spring 2024 See more Sale Show all Clothing Shoes Bags Accessories Jewellery 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app BABY (0-36 MONTHS) Baby clothes Baby shoes (13-24) Baby accessories 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all KIDS SHOES (25-39) Ballerinas Boots / wellies Moccasins Sandals Sneakers Slippers Snow boots 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all KIDS ACCESSORIES Caps Belts Scarves / shawls Bags Other Hair accessories Underwear/socks 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all GIRLS CLOTHES (4-14 YEARS) Shirts Trousers Skirts Knitwear Shorts T-shirts Sweaters Coats/jackets Dresses/jumpsuits Underwear/ Tracksuit sets Swimwear 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all BOYS CLOTHES (4-14 YEARS) Shirts Trousers Knitwear Shorts T-shirts Sweaters Coats/jackets Underwear/pajamas Tracksuit sets Swimwear 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Show all New Show all Baby (0-36 months) Kids shoes (25-39) Kids accessories Girls clothes (4-14 years) Boys clothes (4-14 years) 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Sale Show all Baby (0-36 months) Kids shoes (25-39) Kids accessories Girls clothes (4-14 years) Boys clothes (4-14 years) 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Designers Alexander McQueen Balenciaga Balmain Bottega Veneta Burberry Dsquared2 Givenchy Gucci Moncler Saint Laurent Stone Island Versace Show all ABCDEFGHIJKLMNOPQRSTUVWXYZ 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Alaïa Balenciaga Balmain Bottega Veneta Burberry Chloé Fendi Givenchy Gucci Moncler Saint Laurent Versace Show all ABCDEFGHIJKLMNOPQRSTUVWXYZ 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app Amiri Kids Balenciaga Kids Balmain Kids Burberry Kids Dolce & Gabbana Kids Dsquared2 Kids Fendi Kids Gucci Kids Moncler Enfant Off-White Kids Stella McCartney Kids Stone Island Kids Show all ABCDEFGHIJKLMNOPQRSTUVWXYZ 10% OFF FOR THE FIRST SHOPPING ON THE APPLICATION REGISTER OR LOG IN TO THE APPLICATION *Does not apply to discounted products get the app HOW CAN WE HELP YOU? HOW TO SHOP * WHAT PAYMENT METHODS DOES VITKAC.COM ACCEPT? Payment methods may vary depending on the country of delivery. The basic method is credit and debit cards such as Visa, Master Card, Maestro, American Express. At the same time, we use many local payment methods that may be available in selected markets. The full list is available in the basket at the stage of choosing the payment method. * WHICH CURRENCY CAN I BUY IN? The currency will be set according to your location and displayed at checkout. * IS IT SAFE TO USE MY CREDIT CARD ONLINE AT VTIKAC.COM? We take security very seriously and our payment process uses the most advanced coding methods. * HOW DO I KNOW WHICH ITEMS ARE IN STOCK? All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you. * I HAVE SEEN AN ITEM IN YOUR STORE. CAN I ORDER IT ONLINE? Most of the in-store items can be ordered online. However, please contact our Customer Service team if you have a specific query. * CAN I RESERVE AN ITEM TO BUY LATER? At the moment we do not provide a holding service at our online store. * DO YOU OFFER A PERSONAL SHOPPING SERVICE? Yes, however, we only provide such service in store. * WILL MY PERSONAL INFORMATION BE KEPT PRIVATE? We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your consent. For further details, please see the VITKAC privacy policy. ORDERS AND SHIPPING * HOW DO I MAKE A PURCHASE ON VITKAC.COM? Before you start shopping, we recommend that you read our terms and conditions. Once you register on Vitkac.com, you will be able to place an order. For full instructions on how to complete your order, from product selection to payment, please visit the How To Shop section. * WHEN WILL I BE CHARGED? You will be charged when your order has been processed and you have received confirmation e-mail. * HOW MUCH WILL I BE CHARGED FOR SHIPPING? You will have a price quote below your basket – this will be adjusted once you choose your delivery address. * CAN I CANCEL MY ORDER? Vitkac.com is happy to accept cancellations up to the time when your order has been prepared and ready to ship. After that, you cannot cancel your order, but you may return it. Please refer to our cancellations page for instructions on how to return in item. * WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE? Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please choose your delivery address at checkout. The total at the checkout page will then display detailed breakdown of the costs. * HOW DO I TRACK THE DELIVERY OF MY ORDER? You will receive regular e-mail updates on the delivery status of your order. You can also check the status of an order on chosen courier's website or Vitkac.com. Link to track your order will also be sent to you in an e-mail. * WHY DON'T YOU HAVE THE ITEM I'VE ARLEADY ADDED TO MY SHOPPING BAG? We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the boutiques so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate. * DO YOU SHIP TO MY COUNTRY? Full list of countries where we currently ship to is available at www.vitkac.com/en/country * CAN VITKAC.COM SHIP TO MORE THAN ONE ADDRESS IN A SINGLE ORDER? We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Do not hesitate to contact our Customer Services team if you have any more queries. * HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER? Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information. RETURNS AND REFUNDS * I RETURNED AN ITEM. WHEN WILL I RECEIVE MY REFUND? It is up to the bank how soon your refund will be processed. It can take up to 14 days. * MY ORDER WAS CANCELLED. WHEN WILL I RECEIVE A REFUND? It is up to the bank how soon your refund will be processed. It can take up to 14 days. * CAN I EXCHANGE MY ITEM? We do not offer exchanges. Please return your order and place a new one. * CAN I RETURN MY ORDER? You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires, and come into a physical possession of the goods ordered. Vitkac.com offers a free collection service to all customers. To use this service, you will need to book a returns pick-up within five days of receiving your order. * HOW CAN I RETURN MY ORDER? 1. Order with shippment If you are a registered user, please use the “order” tab in “my account” section. Select the appropriate order and select the products you want to return. Then follow the instructions. If you are not a registered user, you will find a link to the page where you can make a return in the e-mail that informed you that the order was delivered. 2. Order with personal collection Return directly to the store is only possible if the store was indicated as a pickup location - in person or by the courier. In this case, shipping costs will be covered by you. * WILL CUSTOM DUTIES, SALES TAX OR VAT BE REFUNDED ON A RETURN? Refunds will be processed back to the credit card number or bank account number that was used to place the order. All additional charges and taxes are included in the refund if your order's shipping address is within the European Union. Outside of the EU, duties and sales taxes are not refundable. You can recover these costs by contacting your local customs office directly. Full delivery costs are reimbursed to the credit card number or bank account number if the return package was sent at the customer's expense. At the same time, the customer may order the payment of the delivery costs from the customer to the store using the return label included within the package. In such a case, the aforementioned costs will be covered by the delivery funds of the package from the store to the customer and therefore are not refundable. SIZE AND FIT * HOW CAN I ACCESS SIZE CONVERSION CHARTS? Check out our size guides by clicking on the Size Guide option located under the size selection menu, available on the product details page. * WHAT'S THE MATERIAL MY PRODUCT IS COMPOSED OF? To get a better understanding of how you should take care of the product you want to buy, check Composition / Capacity option in product menu in lower part of product chart, below description. There you will find material composition. * WHY DO DESIGNER SIZES VARY? International sizes may vary slightly when converted, and certain designers may have different fits, resulting in a larger or smaller size. This is why we offer specific information for each item. * HOW CAN I PROCEED IF THE ITEM I RECEIVED DOES NOT FIT ME PROPERLY? If the item you receive doesn't fit, you can take advantage of our free return service. If you'd like to try a different size or style, you can easily place a new order through our website. * MY SIZE IS NO LONGER AVAILABLE, OR THE PRODUCT IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK? Unfortunately, we do not have information on whether the product will be restocked. Collections available on Vitkac.com are planned several months in advance and we do not have access to them from the online store. We encourage you to keep an eye on the website or use the "notify me when available" option. SALES AND PROMOTIONS * WHAT IS THE BEST WAY TO STAY INFORMED ABOUT THE LATEST PROMOTIONS? If you want to be up to date on exclusive promotions, new arrivals, and early access to sales, we recommend signing up for our email newsletter. * HOW CAN I USE A PROMOTIONAL CODE? Adding your items to your shopping cart is all you need to do. The promotional code will either be applied automatically, or you will need to enter it manually during checkout, depending on the type of promotion. * CAN ALL BRANDS BE PURCHASED WITH PROMOTIONAL DISCOUNTS? No, promotional discounts are only applicable to selected brands and items. Since each VITKAC promotion is unique, we cannot provide a list of excluded brands and items. Nevertheless, items that are tagged or added to the promotions page may qualify for a promotional discount. * HOW CAN I DETERMINE IF MY ITEM QUALIFIES FOR A PROMOTION? Products which are on promotion are listed on our webpage at SALE site. Also, when you reach the product chart you may see reduced price in red colour on it. * COULD I RECEIVE A NEW PROMO CODE IF MY PREVIOUS ONE HAS EXPIRED? Unfortunately, our Customer Service team cannot renew or reactivate any expired promotional codes. Additionally, please note that promotional codes are non-transferable and have no cash value. VITKAC CLUB * HOW CAN I JOIN THE VITKAC CLUB BONUS PROGRAM? Vitkac Club is a program for registered customers. If you already have an account, visit the "How does the Vitkac Club work" page and click the "I accept the terms and conditions and join the program" button. You will receive an email confirming your membership. * WHAT ARE THE LEVELS OF THE PROGRAM AND HOW ARE THEY ACHIEVED? The Vitkac Club bonus program includes the levels: Bronze, Silver, Gold, and Platinum, determined by the value of purchases made in the last 13 months. Here's how each level is achieved: - Bronze: over 2000 PLN* - Silver: over 5000 PLN* - Gold: over 10000 PLN* - Platinum: over 20000 PLN* *For currencies other than PLN, the amounts correspond to the stated values. The "Paper" level signifies membership without the ability to earn points, given to customers who haven't spent over 2000 PLN in the past 13 months. * HOW MANY POINTS WILL I RECEIVE FOR MY ORDER? The number of points you earn depends on your membership level, with a specific percentage of your order's value being credited as points. Bronze – 5% Silver – 10% Gold – 15% Platinum – 20% * HOW TO USE POINTS? Points can be used to purchase goods in the Vitkac online store. In your checkout, you will see the amount that can be used – you just need to approve it. This amount will correspond to the maximum possible discount or the number of points you have available. Remember that some items may not be eligible for a discount. * WHAT IS THE MAXIMUM DISCOUNT I CAN RECEIVE USING POINTS? You can receive a maximum discount of 30%. * I HAVE A DISCOUNT CODE. CAN I USE IT TOGETHER WITH POINTS? No, you cannot use a discount code and Vitkac Club points simultaneously. * I CAN'T USE MY POINTS. WHY? You cannot use points on already discounted products. Some items, such as Streetwear Club products, are not eligible for discounts. It's also possible that your points are not yet active. * WHERE CAN I CHECK MY POINTS? You can check your points in the "Points and Discounts" tab on your customer account. * DO POINTS RETURN TO MY ACCOUNT AFTER AN UNPAID OR INCORRECTLY PLACED ORDER? If you used points and the order was not paid for, the points will return to your account. If this does not happen, please contact customerservice@vitkac.com. * IF I RETURN AN ITEM, WILL THE POINTS BE REFUNDED TO MY ACCOUNT? No. In the case of a return, points are not refunded to the customer's account. * WHY ARE MY POINTS BLOCKED? After placing an order, points are locked. They will be activated/unfrozem 30 days after the order is paid for, provided it is not returned. * DO POINTS HAVE AN EXPIRATION DATE? Yes. After activating your points, you have 90 days to use them. If you do not use them within this time, they will expire and disappear from your account. * ARE THERE ANY ADDITIONAL BENEFITS TO PARTICIPATING IN THE PROGRAM? Members of the Vitkac Club receive early access to promotions and free shipping. * CAN I USE VITKAC CLUB POINTS IN STATIONARY STORES? No. Vitkac Club points can only be used online. Loyalty card points, which are valid in stationary stores, do not merge with Vitkac Club points. * CAN I CANCEL MY VITKAC CLUB MEMBERSHIP? If you wish to cancel, you certainly have that option. On your customer account under the "Program’s Levels" tab, you will find a "Cancel membership button. Remember that if you have active points, they will be permanently removed. How to shop Orders and Shipping Returns and Refunds SIZE AND FIT SALES AND PROMOTIONS Vitkac Club NEED MORE INFORMATION? Contact us Contact form e-mail: customerservice@vitkac.com Customer Service: +48 22 699 60 55 Name Order number Choose department How to shop * How to shop * Orders and Shipping * Returns and Refunds * * * Enter your email address Type your question The administrator of personal data is WOLW-POL - spółka z ograniczoną odpowiedzialnością w Warszawie, 01-401 Warszawa, ul. Górczewska 53. The personal data provided will be processed for the purpose of sending the ordered newsletter and for marketing purposes, i.e. pursuant to art. 6 par. 1 point b) and point f) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (so-called RODO). When data is processed, the data controller will pursue its legitimate interest in informing about its products and services. Personal data will be processed as long as you do not opt out of receiving the newsletter, and after that time may be processed during the period of limitation of any claims. Providing the data is voluntary, but it is necessary to order our newsletter. You have the right to request access to your personal data, rectification, deletion or limitation of processing, as well as the right to object to the processing, as well as the right to transfer your data and file a complaint to the supervisory body. Message was sent Let's keep in touch Choose the mailing lists that interest you Women Men Kids For more information on data processing, please see our privacy policy. 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