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MEASURE AND IMPROVE
YOUR TEAM’S EMAIL RESPONSE TIME

Organizations use EmailAnalytics to gain visibility & unlock a goldmine of
insights from daily email activity.
Private and secure. No workflow changes, no software to install.

Try it free
Watch 1 minute video
Improved response time
Email response time
1h 26m 53s



Teams that use EmailAnalytics improve response time by 42.5%!





AS SEEN ON:




OUR CLIENTS BELIEVE IN US

EmailAnalytics has been a game-changer for us. The legal industry is very
antiquated in many processes and has been slow to adopt some innovative
technologies. EmailAnalytics gives us a competitive advantage because it has
enabled us to make data-driven decisions and present clients with real data,
which they love. It’s one of the most important tools that we use.
Matthew Hellrung
Co-founder and Partner, Meltzer Hellrung



OUR BEST FEATURES


EMAILS SENT & RECEIVED

See how many emails your team sends and receives every day. See how many people
your team corresponds with, and the number of spam emails they receive.

Drill down into any metric or figure by clicking on it to see a list of every
individual email included in the calculation!


EMAIL TRAFFIC BY DAY OF THE WEEK

See how many emails your team sends and receives for each day of the week. Are
Tuesdays your busiest day of the week? Does your team need more responsibilities
on Fridays?


EMAIL TRAFFIC BY GMAIL / OUTLOOK LABEL

See how many emails your team sends and receives for each label or folder within
Gmail and Outlook. How many unread emails are in each team member’s inbox? How
many emails are labeled “Important?”


TOP SENDERS & RECIPIENTS

Who sends your team the most emails? Which clients do your team members send the
most emails to? What is your team’s average email response time for each
recipient? And how long does it take for each recipient to respond to your
emails? This table answers all these questions quickly and easily!


EMAIL TRAFFIC BY HOUR OF THE DAY

What times of the day is your team working? When are they taking breaks? Are
they working late hours? This chart makes it easy to answer these questions!


EMAIL RESPONSE TIME

How long does it take you and your team members to respond to emails, on
average? We give you your “actual” response time, which tells you the real-life
time it takes to respond to emails, as well as your “work hours” response time,
which only counts time during your set work hours. We only count emails that you
actually respond to!


TEAM MANAGEMENT

Add your team’s email accounts and compare email activity. Who sends the most
emails? Who receives the most? See average email response time for each team
member, emails sent, emails received, and more at a glance in a team table.


TRACK SLAS AND PREVENT SLA BREACHES

Set SLA goals and see how your team performs against those goals. See a
real-time feed of every email your team has received and whether it’s been read
or responded to yet. Never let another email breach your SLA goals!


NO SOFTWARE TO INSTALL. NO WORKFLOW CHANGES.

Visualize your sales team’s email activity with your own email analytics
dashboard. That which gets measured gets improved.

Start free trial


TRUSTED BY OVER 10,000 BUSINESSES




FREQUENTLY ASKED QUESTIONS

WHAT IS EMAILANALYTICS?

EmailAnalytics is an email analytics tool that allows you to track and visualize
your team’s email activity and visualize the email metrics in Gmail and Outlook
that matter.

You can easily add your team members or employees and track and compare their
email analytics.

EmailAnalytics shows you:

 * Average email response times

 * Top senders & recipients

 * Email activity by hour of the day

 * Email activity by day of the week

 * MUCH more!

And to make things super convenient for you, we send you a daily email activity
report for you and your team, so you can easily stay informed of your team
members’ activity every day. You’ll be amazed how it enables you to identify who
your top performers are, re-balance workloads, and increase productivity!

HOW DOES IT WORK?

EmailAnalytics silently tracks email activity in the background. Simply start
your free trial, then continue using email as you normally do. You don’t need to
anything different!

We display your activity in intuitive and interactive charts, tables, and graphs
you can use to gain key insights about your email activity such as:

 * Average email response times
 * Top senders & recipients
 * Email activity by hour of the day
 * Email activity by day of the week
 * Much more!

You can login to EmailAnalytics to view your data, or you can have daily or
weekly reports emailed to you.

Use it for yourself or your entire team!

If you can’t measure it, you can’t improve it.

See our how it works page for more!

DOES EMAILANALYTICS WORK WITH SHARED MAILBOXES?

Yes! Here are setup walkthroughs:

 * How to track shared mailboxes in Outlook
 * How to track shared mailboxes in Gmail

DO YOU HAVE ACCESS TO OR STORE MY EMAILS?

We only have access to your email header data, not your email content (expect
for subject lines). We only store subject lines and email addresses.

DOES IT WORK WITH OUTLOOK?

Yes, EmailAnalytics is compatible with Outlook (including MS365).

CAN MY TEAM MEMBERS SEE THEIR ACCOUNT METRICS?

You can enable or disable team members from being able to view their own email
metrics. The choice is yours!

IS EMAILANALYTICS A GOOGLE-VERIFIED APP?

Yes, we are! 😎 We’re Google-verified and have passed Google’s mandatory annual
third-party app security audit. This security audit is required for any app that
uses the Gmail API. Our security auditor is Leviathan Security Group.

Additionally, we’re a verified Google Cloud Partner!



WHAT QUESTIONS DOES EMAILANALYTICS HELP ME ANSWER?

EmailAnalytics helps you answer questions like the following (and more!):
 
 * How many emails did my team send today?
 * What was their average response time?
 * What parts of the days are busiest and slowest?
 * Who are my top performers?
 * How can I effectively re-balance my team’s email workload?

I HAVE A DIFFERENT QUESTION. DO YOU GUYS HAVE A KNOWLEDGE BASE?

Yes, we do! Check out our knowledge base for answers to more questions,
including how-to’s and tutorials.

WHAT ARE SOME OTHER GENERAL EMAIL ANALYTICS QUESTIONS?


WHAT IS EMAIL ANALYTICS?

Email analytics is the method of tracking various statistics and metrics
associated with email activity. Some common email analytics include number of
emails sent and received over a given date range. Average email response time,
click-through rate, response rate, and open rate are other common email metrics.


DOES GMAIL HAVE ANALYTICS?

Gmail does not have an official analytics app, but it is possible to access
Gmail analytics through third-party software that integrates with your Gmail
account. EmailAnalytics is the most advanced and highly-trusted Gmail analytics
provider.


DOES OUTLOOK HAVE EMAIL ANALYTICS?

Microsoft Outlook has a productivity analytics platform which includes basic
email analytics, called Viva. It is available through the Office 365 cloud-based
suite of productivity applications. However, to get advanced email analytics for
Outlook, you will need to use EmailAnalytics.


HOW CAN I FIND MY AVERAGE EMAIL RESPONSE TIME?

If you use Gmail or Google Workspace, you can use a third-party email analytics
tool to calculate your average email response time (or that of your team).
EmailAnalytics is a popular choice for this purpose.

DO YOU STORE MY PAYMENT INFO?

No, we do not store any payment information in our servers; this is delegated to
Stripe.com, which is a PCI-Compliant merchant services provider. All
communication between our servers and Stripe is encrypted as well.

DO I NEED TO TRAIN MY EMPLOYEES HOW TO USE THIS? AND WILL THIS SLOW DOWN GMAIL
OR OUTLOOK?

There’s no software to install, so your Gmail or Outlook speed won’t be affected
at all. EmailAnalytics works entirely and exclusively through the back-end (via
the Gmail and Outlook API). In other words, we get our data directly from Gmail
and Outlook’s servers, not yours.

And no, you don’t need to train employees how to use EmailAnalytics 😀 It’s a
monitoring tool that is designed to help you visualize email activity. Neither
you nor your team members need to do anything different; just continue emailing
the way you normally do!

IS IT HARD TO SET UP? ANY SOFTWARE TO INSTALL?

No, it’s actually super easy to setup, and there’s no software to install.

EmailAnalytics works entirely and exclusively through the Gmail/Outlook API. All
you need to do is grant permission to access your email stats by starting your
14-day free trial.

Within about 60 seconds, you’ll see your email data displayed in intuitive
charts, tables, and graphs.

HOW ARE METRICS CALCULATED?

We use the Gmail/Outlook API to gather data, then our own algorithms to
calculate and graph each metric.

WILL MY TEAM MEMBERS KNOW THEY'RE BEING MONITORED?

The choice is yours! Our Google Workspace integration lets you add any user on
your Google Workspace domain silently and privately.

We never email or notify your team members unless you give us permission to do
so.

Of course, if you’d prefer to notify your team members, that’s fine too! You can
enable daily or weekly email reports to be sent to your team members if you
like.

DOES IT WORK WITH GOOGLE WORKSPACE?

Yes, EmailAnalytics is fully compatible with Google Workspace. Click here to see
our documentation on setting up the Google Workspace integration, and what it
enables you to do.

HOW DO I MONITOR MY EMPLOYEES' EMAIL ACCOUNTS?

Start by creating your own account (start the free trial).

Then, from inside the app, visit your Teams / Invited Users page. You’ll see a
module for inviting team members using their email address.

Here’s a quick walk-through on how to invite your team members.

HOW SECURE IS MY DATA?

We use the Gmail/Outlook API to ensure 100% privacy & security.

 * Emails are retrieved through a fully-encrypted connection.
 * Our servers and database run on Google Cloud.
 * All communication between between Gmail/Outlook and our servers is protected
   and encrypted.
 * None of your email data will be altered or changed; we only authorize
   “read-only” access.

Additionally, we’re a verified Google Cloud Partner!



HOW CAN I CONTACT AN EMAILANALYTICS REPRESENTATIVE?

You can contact us for any reason (questions, anything security-related, or any
other feedback) by sending us an email at info@emailanalytics.com.

See our vulnerability disclosure reporting policy.

WHO USES EMAILANALYTICS?

EmailAnalytics is designed for managers who want to monitor email activity for:
 * Sales teams
 * Customer service teams
 * Remote employees
 * Any employee who uses email

EmailAnalytics benefits:

 * You don’t need to use a shared inbox tool or CRM for your team to track
   activity for each team member. Let your team use Gmail however they want to.
   EmailAnalytics is compatible with every other Gmail and CRM tool your team
   already uses. Use it with any other tool (or no other tools)!
 * Your team doesn’t need to change how they work. EmailAnalytics tracks
   activity silently in the background. Just keep on emailing as you normally
   do, with no changes to your routine!
 * Track your team privately. It’s easy to set up domain-wide tracking for any
   user on your domain. Prefer not to tell them they’re being tracked? You don’t
   have to! The choice is yours.


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