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Submission: On December 25 via api from OM — Scanned from AU
Submission: On December 25 via api from OM — Scanned from AU
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Docusign 2024 Release 3 Is Live! Discover the New Capabilities
14 days ago
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,171 Topics
* 15,901 Replies
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5171 Topics
Recently Active
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Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
11017
A
3 months ago
L
Luis CananiNewcomer
asked in eSignature
Signature verification
I received a PDF document already signed by email from a third party. It
contains a DocuSign Envelope ID number. How can I verify the veracity of this
signature?
0
22939
8 hours ago
E
Edove5975Newcomer
asked in eSignature
Templates for Google Doc docusign
We have Google Drive we work off. I have Docusign installed on google. We have a
workspace for each location. I want to make my templates and use them from
google docs so when they are signed they got right up back to the drive assigned
to
0
50
E
17 hours ago
R
RobbedoesNewcomer
asked in eSignature
Storage of confidential Docusign documents
We have implemented DocuSign and want to start implementing DocuSign with Human
Resources department. It is important to create a subgroup for the
confidentiality of the documents and they need to share documents inside this
subgroup (or via a Goggle Drive if possible). We are using Google Suite with
Google Drive in our organization. What are the steps to be initiated to get this
organized? Appreciate the support Merry Christimas everyone.
0
92
R
21 hours ago
I
ikrauseNewcomer
asked in eSignature
Missing Signed Documents
I recently returned to my Docusign account to access some signed contracts that
are stored here. It has been over a year since logging in because we haven’t
needed the service, but I was shocked to see all previous documents missing. I
have many folders that I created for each of our clients that had signed
contracts, and all of those folders are still there, but are empty. I have
emailed support twice, and have never received a reply, not even to acknowledge
they received my inquiry. I have also read many other posts about missing
documents, but none of the solutions helped in my case. I need some urgent help
here, I need to access these documents asap. Thanks.
0
385
C
1 day ago
P
ptyoungNewcomer
asked in eSignature
Apply one Template to Multiple Documents at Once
Hi, I am new to DocuSign. I am looking for assistance with applying one template
to multiple documents like 100+ in one envelope for one recipient. Any
assistance would be greatly appreciated. Thanks, Porsha
0
154
C
1 day ago
W
wumbo111Newcomer
asked in eSignature
Phone Number Invalid on SMS Verification, help ASAP
i have tried numerous format such as (xxx) xxxx-xxxx xxx-xxxx-xxxx xxxxxxxxxxx
xxx xxxx-xxxx xxx xxxx xxxx then checking the validity of my phone number (in
which it is valid) , using another phone number, another device, different wifi,
creating brand new email account, all to no avail. please help to solve this as
soon as possible. thank you
0
14810
C
1 day ago
S
SethIzenNewcomer
asked in eSignature
Unable to access ANY support for Purchase
I am unable to access ANY support from DocuSign. The phone system refers to the
online system but when I go to the online system, I never receive an option to
request a callback or submit a ticket. This is outrageous - who can I speak with
to get support around a purchase/billing issue?
0
112
C
1 day ago
T
TeichNewcomer
asked in eSignature
Delete option
Is there a way to disable the Delete option for document(s) that has been sent
out?
0
82
C
1 day ago
J
JaneMNewcomer
asked in eSignature
How to cancel reminders from a closed account
I have closed a user’s account but recipients of previous envelopes are still
receiving reminders to sign documents. The documents no longer need signing. How
do I cancel all reminders from a closed account? Thanks in advance.
0
62
C
1 day ago
B
BenWeidNewcomer
asked in eSignature
Docusign Signature
Hello everyone i hope you are all well :-), we want to use Docusign in our
company for a few people (boss, authorized representative, etc.). Now I have
created a Personal-Abo Account for our boss and everything is working so far.
The only thing that's annoying is the following fact: when our boss signs
something, it says "signed by:" in the upper part of the frame. When we receive
an envelope or document from a colleague at our company in the UK, the
colleague's signature at the top of the frame reads "Docusigned by:". Or is this
irrelevant? Our boss is a person who wants everything to be as precise as
possible and the question arises as to why this is displayed for him like this?
How can I set this up for my bosses Personal-Abo Account? Or does our boss need
a different license than the personal subscription? Next higher level or
something? If someone can give us a meaningful answer, that would be great!
Thank you in advance. Ben
0
173
C
1 day ago
G
gameVerbandNewcomer
asked in eSignature
How can i add custom text field from a CSV File
Hi guys, I've been trying to import custom text fields from a csv file, into an
envelope for the past week, I just can't figure out how. I've looked through
most of the posts regarding the same topic. We are trying to send a contract for
130 individual people with individual details, it works fine with the pre-made
fields such as "name" or "email". From what I've seen, I need to specify a text
field and rename the data label, but it's not working for me. When I import my
csv file, everything seems fine, for example, my custom field with "Location" is
shown in the import summary with 0 errors. My CSV Header looks like this: Thanks
in advance!Alex
0
162
C
1 day ago
G
GZZNewcomer
asked in eSignature
envelope settings
Dear All, could you help me? When I created a new envelope because I want to
collect all signature of a new contract, I set all recipients including all info
and messages, order of the signatures ecc. What I can do if I have an attached 1
page pdf document which is linked to the contract, BUT I want to show ONLY for 1
or 2 signers (and definitly not for all).How I can insert additional pdf file
which is available ONLY for the pre-set signer and hidden for the other
signers?Thanks for your help! VBRGDS:GZZ
0
203
C
1 day ago
F
Frustrated UserNewcomer
asked in eSignature
Contact tech support to send e-mail phishing header information
I received an e-mail requesting I sign a document, which I have not opened. I
looked in the header and it was not from the sender. I contacted the sender and
sent them the header information. Why can’t I CALL tech support and speak to
someone about sending them this info. This online nonsense is crazy! These
phishing people need to be stopped!
0
132
C
1 day ago
A
aportoNewcomer
asked in eSignature
Template with variable number of signers
Hello all, I have a template where I have defined four signers, in the following
way: I want to create envelopes out of this template using the Python SDK.
Sometimes, I wanna add all four signers to an envelope, but sometimes I need to
only add a subset of the signers (only signer1, signer1 and signer2, and so on).
I have accomplished that in the following way: signer1 = TemplateRole( # The
signer email="<email>", name="Signer 1", role_name="signer_1_primary", tabs=tabs
) signer2 = TemplateRole( # The signer email="<email>", name="Signer 2",
role_name="signer_2", tabs=tabs ) signer3 = TemplateRole( # The signer
email="<email>", name="Signer 3", role_name="signer_3", tabs=tabs ) signer4 =
TemplateRole( # The signer email="<email>", name="Signer 4",
role_name="signer_4", ) envelope_definition = EnvelopeDefinition( status="sent",
# requests that the envelope be created and sent. template_id=template_id,
template_roles=[ signer1, signer2, signer4 ], ) results =
envelopes_api.create_envelop
0
113
1 day ago
H
Herman LohmanNewcomer
asked in eSignature
QES (EU eIDAS regulation) - certificate
Does DocuSign issue a qualified certificate to a signer that does not yet have a
qualified certificate, compliant under the eIDAS for a QES? A qualified
electronic signature (QES) under the EU eIDAS regulation requires a qualified
certificate issued by a qualified trust service provider (QTPS). When I ask a
client to sign a contract with a QES via DocuSign, the client may not yet have a
certificate (let alone a qualified certificate). In the signing process, the
DocuSign system will verify the client’s identification using the client's
mobile phone whereby (i) the client specifies the government photo ID, (ii) the
client films his/her/their face, (iii) the client films the photo on the ID,
(iv) the client will impute an SMS code that DocuSign will send to the used
mobile phone and (v) a third party identity veriification partner
(UBBLE/Checkout.com) will compare the filmed face with the photo on the ID. At
least, this was the process when I tested DocuSign in a pilot session. When the
0
92
1 day ago
K
KB1Newcomer
asked in eSignature
Changing a shared contact
How do you change a shared contact within docusign? The account is through my
company and the wrong email address was used for a vendor. How do I change it so
that it doesn’t default to the wrong address?
0
51
1 day ago
A
appmgmtNewcomer
asked in eSignature
Cannot See 'Access Management > Identity Providers' Menu Even though Account is
An Admin
Hi Everyone, The account that I am using is an admin but I cannot See 'Access
Management > Identity Providers' menu in the admin page. I was trying to
configure SSO for the our DocuSign demo environment.
0
803
K
1 day ago
H
HstarrNewcomer
asked in eSignature
Template matching not working anymore
Hello, We are finding that template matching isn’t working all the time for some
templates. The template matching worked at one point so I’m not sure why it
isn’t working out of the blue.
0
308
N
1 day ago
M
Mike D BMCNewcomer
asked in eSignature
Completed envelopes still showing in action required
I am the DocuSign admin for our company. One of our users has envelopes that
have been completed weeks ago still showing in his Action Required. Any
thoughts?
0
723
M
1 day ago
N
NorrisLawNewcomer
asked in eSignature
How Do I change the Default Time of Completed Documents
Hi, I am trying to figure out if there is a way to change the default time frame
for completed documents on the home page to 12 months instead of 6, as seen in
the attached screen clip.
0
122
1 day ago
A
amy.RedCrossNewcomer
asked in eSignature
Second signatory ability to view envelope before first party signs?
Hello: Is there the ability for DocuSign - while restricting delivery to only
the first signatory, then releasing to the secondary once signed - to notify the
second signatory that an envelope has been created, and allow them to view,
while restricting signature until the first party has signed? At present, we
have it set up so that the second signatory does not receive notice, or the
ability to view the documents, until after the first signatory has signed. I
looked at a Conditional Routing conversation here, but am unsure if that will
resolve this need. Thank you for any ideas or contributions.
0
102
A
1 day ago
A
aportoNewcomer
asked in eSignature
Prefill tabs through Python SDK
Hello Docusign team, I am using Docusign eSignature and I have created a
template using the Docusign UI. I want to create envelopes from this template
using the Python SDK. I have a couple of tabs that I want to pre-fill before
sending to signers, so I used pre-fill tabs when creating the template. The
problem is, I cannot find a way of prefilling these tabs using the Python SDK. I
have seen an answer suggesting that pre-fill tabs should be used only on the UI
and not on the API or SDKs. Is that true? I have chosen prefill tabs because, as
I see, regular tabs are associated with a specific signer, and I want all the
signers to see the values that I prefill. Which option is best for my case:
regular tabs or prefill tabs? If I choose regular tabs, will all the users be
able to see the values I prefill or only the user associated with the tab?
Thanks in advance, Alisson Porto
0
264
A
1 day ago
A
AwozniakNewcomer
asked in eSignature
No company data on invoice
Hi everyone, On the last invoice there is company information with VAT number
missing. I have recently changed a card that is used for payment and I guess
this could be the reason. However, nothing else has been changed, only the card
number. When I go to the tab “Account Profile”, the address is there, alongside
compnay name and VAT in the second row. But it does not appear on the “Plan and
Billing” tab. I have opened a case but to no avail. I would appreciate help.
Best regards
0
92
A
1 day ago
M
michmiNew Voice
asked in eSignature
Creating a Wallet after signing using QES
May I ask if there is a report which confirms that when a Recipient is signing
using QES he actually created a Wallet? This when the envelope is not yet
Completed. We have a case where in History it mentions creating a Wallet but
need to be sure via a report.
0
155
M
1 day ago
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