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Text Content

Accessibility Screen-Reader Guide, Feedback, and Issue Reporting

Buying / Selling Property?Pay My BillMy Account

 * Customer Service
   
   BILLING & PAYMENT
   
    * Meter Information
    * Pay Your Bill Online
    * Payment Options
    * Property Transfers
    * Water Rates
    * Your Account
   
   CRITICAL CUSTOMERS
   
   CUSTOMER CARE FAQ
   
   EMERGENCY NOTIFICATIONS
   
   EMERGENCY PREPAREDNESS
   
    * Fire Protection
    * Frozen Pipe Care
    * Prevent Scams
   
   TEMPORARY WATER OPTIONS
   
   CONTACT US
   
   We are here for you! Call us for any water related questions or concerns.
   
    
   
   Mon-Fri 8:30am – 4:30pm:
   
   585-442-7200
   
   After-Hours Emergencies:
   
   585-442-2009
   
   475 Norris Drive
   Rochester NY 14610
   
   SEND US AN EMAIL
 * About Us
   
   WHO WE ARE
   
    * Board Of Directors
    * Management Team
   
   WHERE WE ARE
   
    * Service Areas
   
   ANNUAL REPORT
   
   AWARDS & RECOGNITION
   
   INFRASTRUCTURE
   
   MISSION STATEMENT
   
   NEWS
   
   ORGANIZATION
   
    * Departments & Functions
    * Organizational Chart
    * Board Committees

 * My Water
   
   WATER QUALITY
   
    * PFAS in Water
    * Fluoride in Water
    * Lead in Water
    * Water Quality Reports
   
   BOIL WATER NOTICE FAQ
   
   WATER FAQ
   
   WATER SUPPLY
   
   WATER TREATMENT
   
   EDUCATION
   
    * Conservation
    * How To
   
   Quick Tip
   
   A leaky faucet loses 2,000 gallons of water a year! Want to save water and
   money? Fix your leaky faucets.

 * Public Information
   
   DOING BUSINESS WITH US
   
    * Procurement Opportunities
    * Employment Opportunities
   
   FREEDOM OF INFORMATION LAW
   
   GOVERNANCE
   
    * Financials
    * Policies & Procedures
    * Regulatory Reporting
   
   MEETINGS
   
    * Board Meetings
    * Committee Meetings
   
   PROJECTS
   
   TREATMENT PLANT TOURS

 * Customer Service
 * About Us
 * My Water
 * Public Information

The Customer Portal and Phone Meter Read System (442-3034) will be unavailable
on Saturday 9/28/24 from 7 AM to 3 PM EST.   One-time online guest payments can
still be made during this time by clicking Here

Help us get the lead out! Report your water service line material and learn
about our lead reduction efforts here.

1 of 2

KEEPING COMMUNITIES SAFE

We maintain over 27,000 fire hydrants across the region we serve, so that when
needed, we are ready to provide.

#1 IN CUSTOMER SATISFACTION

The Monroe County Water Authority ranked #1 in customer satisfaction among
midsize water utilities in the northeast region. For J.D. Power 2024 award
information, visit jdpower.com/awards.

WE CARE

We provide the safest and cleanest water to you and your family 24 hours a day,
365 days a year.

HIGH QUALITY, HIGH VALUE

We perform over 70,000 analyses each year to verify that you receive the highest
quality water whenever you need it at the highest value.







LEAD REDUCTION

Click Here




LOGIN/PAY MY BILL

CLICK HERE


WE’RE HERE TO HELP


CUSTOMER SERVICE

MCWA defines Customer Service not as a job title within a department, but as a
primary component of our mission and culture which defines our organization. It
is only through our strong internal values that we are able to deliver superior
external experiences to our customers at every touch point.

LEarn More


EDUCATION

Water Education is an important component of our community engagement program.
Here you will find information, various tools, videos and resources dedicated to
educating you about all things water. We believe that the more informed our
Customers are, the more satisfied, confident and happy they are with MCWA.

LEARN MORE


WATER QUALITY

The average adult human body is 50-65% water, so it’s no surprise that water
quality can greatly impact our overall health. Year after year MCWA exceeds all
drinking water standards set by the EPA and the New York State Department of
Health (NYSDOH). We stand committed to our primary mission of delivering the
cleanest, safest and most affordable drinking water to our Customers every day.

WATER REPORT


DOING BUSINESS WITH US


PROCUREMENT RESOURCES

We work with vendors who can help us find or develop the right tools, people,
strategies and programs in support of our mission. We do this work in the open,
fairly and equitably. Here you’ll find information about both existing and
future contracting opportunities and other resources to help make “Doing
business with us” a mutually rewarding experience.

Learn more about procurement






CAREERS WITH MCWA

MCWA recognizes that our employees are a key factor in our success. We pride
ourselves on providing competitive salaries, generous benefits, and a great
working environment. Consider becoming a valued member of the MCWA Team by
viewing our current employment opportunities.

EXPLORE Career opportunities


STAY IN THE KNOW


GET AN INSIDE LOOK IN OUR 2023 ANNUAL REPORT

Our infrastructure is everywhere. From massive water tanks that you can’t miss,
to pump stations hidden in plain sight. Come take a walk behind the scenes with
us in our 2023 Annual Report! The report also includes performance metrics,
operating statistics, our customer base and financial highlights.

LEarn More


MCWA RANKED #1 IN CUSTOMER SATISFACTION

Monroe County Water Authority received the 2024 J.D. Power Award for ranking the
highest in customer satisfaction with midsize water utilities in the northeast
region. The award is based on the J.D. Power 2024 U.S. Water Utility Residential
Customer Satisfaction Study, which measured satisfaction among residential
customers of 92 water utilities that deliver water to at least 400,000
customers.

LEarn More


2023 ANNUAL WATER QUALITY REPORT NOW AVAILABLE

Our 2023 Annual Water Quality Report is now available! View the report to learn
about the quality of your drinking water, including its sources, treatment and
test results. MCWA consistently meets and exceeds all state and federal drinking
water standards.

LEarn More




CONTACT US

MCWA is here for you! We are always standing by to provide you with whatever we
can, whenever you need it; 24 Hours a day, 7 days a week, 365 days a year.

585-442-7200

Hours: Monday-Friday 8:30AM - 4:30PM

information@mcwa.com

SEND US AN EMAIL

After-Hours Emergencies:

585-442-2009


QUICK LINKS


FAQ


WHO WE ARE


WATER QUALITY


EDUCATION

Be Social With Us:
 * Customer Service
 * Billing & Payment
 * Critical Customers
 * Customer Care FAQ
 * Emergency Notifications
 * Emergency Preparedness
 * Your Account

 * My Water
 * Boil Water Notice FAQ
 * Conservation
 * Education
 * My Water FAQ
 * Treatment Process
 * Water Quality
 * Water Supply

 * Annual Report
 * Awards & Recognition
 * Mission Statement
 * News
 * Where We Are
 * Who We Are

 * Public Information
 * Employment
 * Freedom Of Information Law
 * Governance
 * Procurement
 * Projects
 * Meetings

© Monroe County Water Authority 2024