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INSTANT INK TERMS OF SERVICE FOR CONSUMER & BUSINESS CUSTOMERS


LAST UPDATED: JANUARY 2024

Instant Ink (the “Service”) is a subscription ink or toner cartridge supply
service that allows the purchaser of the Service (“You” or “Your”) to print from
your printer without purchasing cartridges, and instead paying a subscription
fee on a monthly basis, calculated on number of pages available for print
according to a selected plan. The monthly number of pages available for print
will vary depending on the Service Plan chosen by You (details can be found at
“Choose Your Plan” section at www.hpinstantink.com) and the number of pages
actually printed in the month (see section 6 – Choosing a Service Plan). Once
You commence Your subscription, You will continue to be charged in accordance
with this Agreement until You cancel the subscription for each printer enrolled.
“You” shall refer to both (i) individuals enrolling for the Service for
non-business use (“Consumer Customer”); or (ii) an individual or company
purchasing products or services for professional use (“Business Customer”), the
subscription being made through one or several administrators acting on behalf
of organizations enrolling for your businesses, who are authorized to enter into
this Instant Ink Terms of Service on behalf of your employer or organization
(“Administrator(s)”).

ATTENTION: BEFORE PURCHASING THE SERVICE, PLEASE CAREFULLY READ THESE “INSTANT
INK TERMS OF SERVICE” (THE “AGREEMENT”) AND THE INSTANT INK SERVICES DESCRIPTION
AT THE “HOW IT WORKS” SECTION AT WWW.HPINSTANTINK.COM, AS THEY WILL GOVERN YOUR
USE OF THE SERVICE.

THE SERVICE IS NOT AVAILABLE IN ALL LOCATIONS (SEE “WHERE IS HP INSTANT INK
AVAILABLE” IN THE FAQ SECTION AT WWW.HPINSTANTINK.COM).

THIS AGREEMENT IS BETWEEN YOU AND THE FOLLOWING HP ENTITY OR ITS SUCCESSORS
(“HP”):

HP ENTITY: HP Inc UK Limited (“HP”)

HP Address: Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT, United
Kingdom

Registered Number: 09408979 England
VAT ID: GB 206 9537 96

HP Customer Support Telephone: 0207 660 6027

IN ORDER TO PURCHASE AND USE THE SERVICE, YOU MUST BEFORE READ AND ACCEPT THIS
AGREEMENT AND AGREE TO BE LEGALLY BOUND BY THESE TERMS, INCLUDING THE OVERAGE
FEES TERMS, THE REQUIREMENT OF INTERNET CONNECTIVITY FOR YOUR PRINTER, HP’S
RIGHT TO INCREASE PRICING, AND THE CANCELLATION TERMS.

YOU MAY REVIEW, SAVE OR PRINT ANY PART OF THIS AGREEMENT. WE ENCOURAGE YOU TO
PRINT OUT A COPY OF THIS ENTIRE AGREEMENT AND REFER TO IT AS YOU USE THE
SERVICE. YOU WILL ALSO RECEIVE THIS AGREEMENT BY EMAIL TO YOU UPON ACCEPTANCE.

INDEX

1. DATA COLLECTION.

2. AGREEMENT TO CONTRACT ELECTRONICALLY.

3. CHANGES TO THIS AGREEMENT AND TO THE SERVICE.

4. YOUR REPRESNTATIONS AND OBILIGATION.

5. SERVICE REQUIREMENTS.

6. CHOOSING A SERVICE PLAN.

7. PAYING FOR YOUR SERVICE.

8. MANAGING YOUR SERVICE.

9. CANCELLATION.

10. HP INSTANT INK PROMOTIONS.

11. GENERAL TERMS AND CONDITIONS.

 1. DATA COLLECTION.

 a. Personal data. The collection and use of personal data shall be governed by
    the HP Privacy Statement located at www.hp.com/go/privacy. As an
    Administrator, You are authorized to act on behalf of your employer or
    organization.

 b. Remote Monitoring. HP must be able to remotely monitor (1) Your printer page
    count and cartridges status, and (2) Your usage of the Service, in order to
    ensure that You are receiving the requested Service, to prevent unauthorized
    use of Your account and to improve Your experience with HP products, printer
    performance, and services. Remote monitoring may include provision to HP of
    one or more of: page counts, types of documents printed (e.g., Word,
    PowerPoint, pdf, jpeg, etc.), types of devices that initiated print jobs,
    printer serial number, cartridge information (e.g. HP original cartridge
    status, and whether the cartridge was new or used at the time of its last
    insertion into the printer), and other similar types of metrics related to
    your Service as may be added by HP from time to time.

 c. Sharing of Personal Data. In order to provide You with the Service and
    optimize your experience, HP will also need to share Your personal data with
    either the HP retailer or HP Reseller from which you obtained the Service
    enrolment key, pin, or promotional code or the HP retailer or HP Reseller
    from which you purchased your eligible printer. With your consent, Your
    personal data will be handled according to the privacy policies of those
    other companies which may differ from HP's policies and practices. For
    purposes of this paragraph, “personal data” includes Your name, shipping
    address, city, country, zip code, Province, email, printer model, printer
    serial number, enrollment card, pin, promotional code, serial number, the
    subscribed Service plan, date of the Service registration, and retailer
    store where the Service enrolment key or promotional code was distributed.
    For a Business Customer, the Administrator may provide personal data on
    behalf of individual employees for the organization in relation to
    activities of the business.

 2. AGREEMENT TO CONTRACT ELECTRONICALLY.

You agree to contract electronically with HP. This means that when You click the
button to complete Your purchase of the Service, You are agreeing to all of the
terms in this Agreement with the intent of entering into a binding contract with
HP. In addition, HP may communicate with You by e-mail, by text message,
messages on Your printer and/or computer (“Service Account”) or by posting
notices on www.hpinstantink.com. (the “Site”), or on Your Service account page
(Your “Dashboard”). You agree that all such notices, disclosures and other
communications that HP provides to You electronically satisfy any legal
requirement that such communications be in writing. Costs associated with Your
maintaining an email account or text messaging capability are Your
responsibility and are not included in the Service.

 3. CHANGES TO THIS AGREEMENT AND TO THE SERVICE.

    HP may modify this Agreement or any part, version or feature of the Service
    (including without limitation the Service Plans, Service Plan Fees and
    Promotions, all as defined below) at any time to:

 a. reflect changes in HP technology / other systems;

 b. reflect changes in regulatory requirements, legislative changes or ombudsman
    decisions,

 c. implement new Service offerings, promotions, or programs being made
    available;

 d. implement minor adjustments and improvements. These changes will not affect
    Your use of the Service;

 e. reflect changes in HP’s costs;

    with thirty (30) days prior notice to You by posting a notice of such
    modification on the Site. HP may also send notification of such modification
    to You to the email and/or telephone number listed on Your Dashboard. Your
    continued use of the Service after modification becomes effective (i.e.
    after thirty (30) days from the posting or sending of such notice to You)
    will indicate Your acceptance of the modified Agreement. If You do not
    accept the Agreement as modified, do not use the Service and cancel it by
    following the directions in Section 9 (“Cancellation”) below. In addition,
    HP may suspend the Service to You, refuse to provide the Service to You or
    cancel Your use of the Service, and may modify, suspend or discontinue the
    Service (or any version, part or feature thereof) in accordance with the
    terms in Section 9.b (“Cancellation by HP”).

    We will endeavour to post prior versions of this Agreement, if any, for the
    preceding 36-month period.

 4. YOUR REPRESENTATIONS AND OBLIGATIONS.

    By purchasing the Service, You hereby represent that:

 a. Age and Residency. You are at least eighteen (18) years old, reside in a
    country within the European Economic Area, United Kingdom or Switzerland,
    you have provided a delivery address within a country of the European
    Economic Area, the United Kingdom or Switzerland (some UK regions are
    excluded from this Service due to coverage and those include: the Channel
    Islands (Jersey and Guernsey), Alderney, Sark, Herm and Gibraltar), and have
    the legal right, capacity and authority to enter into this Agreement with HP
    and to be legally bound by its terms, and, if applicable, You are duly
    authorized by Your employer to enter into this contract on behalf of Your
    employer;

 b. No Public Sector. You are not purchasing the Service in Your capacity as a
    public sector employee or otherwise intend to use the Service for any
    government or public sector-related use;

 c. Any and all information provided by You to HP or HP authorized Resellers
    ("HP resellers") in connection with the Service, including but not limited
    to personal data (for example: Your name, address, credit/debit card number
    and expiration date, other Payment Method information, and email or text
    messaging account information), is true, accurate and complete, and You will
    notify HP or the HP reseller as applicable of any change to such
    information;

 d. The Service is purchased by You for Your individual purpose as a Consumer
    Customer or Your organization’s purpose as a Business Customer, not for
    resale, redistribution or to otherwise share with other parties and that You
    represent that You will not use the Service on behalf of others where You
    collect a fee (e.g., in connection with any type of printing or copying
    business);

 e. You shall not abuse the Service or otherwise engage in illegal activities
    with respect to the Service, and you represent that You, and not HP, are
    responsible for anything printed on Your printer while using the Service;

 f. You are responsible for the actions of others who use Your Service Account,
    Your Dashboard or otherwise use Your Service; and,

 g. You are responsible for all usage of Your Service Account and will indemnify
    HP and hold HP harmless with respect to all claims, liabilities, losses and
    other costs arising from Your breach of this Agreement or otherwise related
    to Your use of the Service, the Subscription Cartridges, promotional offers,
    or the Site. HP reserves the right to assume the exclusive defence and
    control of any matter otherwise subject to indemnification by You, and doing
    so will not excuse Your indemnity obligations.

 5. SERVICE REQUIREMENTS.

 a. E-mail and HP Smart Account Required. You must maintain, at Your own
    expense, a valid email account or, if applicable, texting capability to
    receive notices and other information regarding the Service. In order to
    purchase and receive the Service, You must create and maintain an
    HP-specific account, such as HP Smart account (“HPS Account”). or an HP
    Admin Portal account. You will manage and pay for your Service through your
    Dashboard. You may access Your Dashboard through Your HPS Account at
    https://hpinstantink.com/signin.

 b. Service-Compatible HP Printer required. In order to use the Service, You
    must have a Service-compatible HP printer. For a list of Service-compatible
    HP printers, see the “Check to see if your HP printer works with Instant
    Ink” link found at www.hpinstantink.com. You expressly allow HP to remotely
    change, patch, update or otherwise modify Your printer’s software, firmware
    or programming remotely, without notice to You, in order to provide the
    Service to You or to comply with applicable laws. HP uses data from web
    connected printers to optimize customer experience, reliability, and supply
    longevity. Unless otherwise indicated, any software or firmware that is
    downloaded to Your printer or otherwise provided to You to enable the
    Service is provided pursuant to the software licensing terms that
    accompanied Your printer or pursuant to the HP Smart terms of use as
    applicable.

 c. Your Printer needs to be connected to the Internet. In order to be able to
    use the Service in an uninterrupted manner, You agree to maintain
    connectivity of Your Printer to the Internet and to not remove or disable
    any remote monitoring software or functionality on Your Printer; such
    Internet service is not provided by HP and must be separately obtained and
    paid for by You. Please check with Your Internet provider for information on
    possible Internet data usage charges and any other applicable charges. You
    are responsible for obtaining and maintaining, at Your sole expense, all
    equipment and services needed to access and use the Service. Due to IP
    configuration limitations, we suggest you avoid using Public Network (e.g.
    University Public Network) as it might cause printer set-up and connection
    failure. If Your printer is not connected to the Internet, then the
    Subscription Cartridges (as defined in section d. below) will be disabled,
    and You will not be able to use them to print; however, You will continue to
    be charged for the Service as described in Section 7 (“Paying for Your
    Service”). In order to reactivate disabled cartridges, You will need to
    reconnect Your printer to the Internet and keep it connected. If you need
    help, contact HP Customer Support at the HP Customer Support Telephone
    number noted at the beginning of this Agreement or
    www.hp.com/go/instantinksupport for assistance. Failure to connect Your
    printer to the Internet will also impact HP’s ability to send certain
    notices to You (including but not limited to those described in Section 7
    (“Paying for Your Service”) and will impact the timeliness of Your being
    billed for the Service.

 d. Subscription Cartridges provided to You.
    
    1. HP may communicate with You by e-mail, by text message, messages on Your
       printer and computer (“Service Account”). The status of the HP cartridges
       included as part of a printer purchase (“In-box Cartridge”) does not
       change unless and until You activate Your Service Account. When you have
       created Your Service Account, the Service will automatically recognize
       and activate your HP cartridge as a “Subscription Cartridge”. The
       subscription will start when your In-box Cartridge is converted and
       recognized as a “Subscription Cartridge.” In the event your In-box
       Cartridge was converted to a Subscription Cartridge upon activation of
       Your Service, when you cancel Your subscription while the Subscription
       Cartridge is not yet depleted, you may still be able to revert to using
       the Subscription Cartridge as an In-box Cartridge.
       If the printer You purchased came with Subscription Cartridges, carefully
       review the included written materials. Subscription Cartridges that are
       activated may only be used in conjunction with the Service. HP will
       thereafter send You additional Subscription Cartridges to allow for Your
       continued printing through the Service. If no HP In-box cartridges or
       Subscription Cartridges were included with the Service-compatible printer
       that You purchased, then HP will send Subscription Cartridges to You
       after You have created Your Service Account. These Subscription
       Cartridges will be disabled after you cancel your Service and You will
       need to purchase a new cartridge.
    
    2. You must ensure that HP has Your most recent mailing address (es) in
       order for HP to deliver Subscription Cartridges to You through the
       Service. You remain fully responsible for Subscription Cartridges sent to
       mailing addresses that appear in Your Service Account that You have
       failed to update, and You must reimburse HP for any costs associated with
       the failure. Please go to Your Dashboard to update as necessary Your
       current mailing address, or otherwise contact HP customer support at the
       HP Customer Support Telephone number noted at the beginning of this
       Agreement or www.hp.com/go/instantinksupport for assistance.
    
    3. As between You and HP, HP retains all ownership rights and interests in
       the Subscription Cartridges. HP provides the Subscription Cartridges
       available to You solely to enable Your use of the Service. The
       Subscription Cartridges will work only with the corresponding printer
       designated in Your Service Account; You are not allowed to (i) use the
       Subscription Cartridges with any other printer (including but not limited
       to other printers that You may have enrolled under the Service), (ii) use
       the Subscription Cartridges outside the scope of the Service (unless HP
       expressly permits otherwise), or (iii) sell the Subscription Cartridges
       or otherwise provide them to others.
    
    4. While using the Service, You agree not to remove a Subscription Cartridge
       from Your printer and replace it with another Subscription Cartridge
       until prompted to do so by messaging on Your printer to do so or in the
       event Your print quality degrades. Your printer will automatically report
       fill levels of Your Subscription Cartridges to HP so that HP knows when
       to deliver replacement Subscription Cartridges to You.
    
    5. When Your Service is cancelled for any reason, HP will remotely disable
       the Subscription Cartridges and You will no longer be able to print with
       the Subscription Cartridges. In such a case, you will need to purchase a
       regular HP cartridge compatible with your printer, in order to continue
       printing.

 e. Subscription Cartridges may be returned by You to HP. After the cartridge is
    empty, or you cancel the Subscription, or pursuant to any recycling
    programs, HP requests you return the Subscription Cartridges for recycling.
    You may return to HP all used Subscription Cartridges by following
    instructions for return and using the materials provided to You by HP (if
    any). Without limiting the foregoing, You may return the Subscription
    Cartridges to HP when (i) the Subscription Cartridges have been removed from
    the printer or You otherwise cease using them, (ii) Your Service is
    cancelled for any reason, or (iii) HP otherwise directs You to return the
    Subscription Cartridges to HP. You agree to not include items other than the
    Subscription Cartridges in any HP-provided postage prepaid return envelopes
    that You send back to HP. You assume any and all responsibility for any
    cartridges You return to HP using a method of return that does not comply
    with HP’s instructions. You assume responsibility for ensuring that any
    cartridges not returned to HP are handled in accordance with applicable
    environmental law. After cancellation or pursuant to any recycling programs,
    HP may provide you the option to return the Subscription Cartridges for
    recycling.

 f. Damaged Subscription Cartridges. Contact HP at the phone number listed at
    the top of this page if a Subscription Cartridge is damaged, leaking its
    contents or otherwise appears to require special handling, and HP will
    provide You with special instructions regarding how to return that cartridge
    and obtain a replacement.

 6. CHOOSING A SERVICE PLAN.

 a. Selection of a Service Plan. When You create Your Service Account You will
    select one of the offered Service plans (each a “Service Plan”) described in
    the “HOW IT WORKS”, “THE PLANS”, and “FREQUENTLY ASKED QUESTIONS” sections
    found at www.hpinstantink.com (“Service Description Terms”). Each Service
    Plan entitles You to print the specified number of pages (“Service Plan
    Pages”) during each one (1) month period (“Month Period”) for a designated
    fee (“Service Plan Fee”). Additional pages printed will be charged in blocks
    of available pages as described in Your Service Plan (“Additional Sets”).
    The first Month Period begins on the day that Your printer detects an
    activated Subscription Cartridge for the first time (“First Use”), and each
    subsequent Month Period begins on the same calendar day in the respective
    month. If Your first Month Period began in a month on a day not contained in
    a subsequent month, then Your Month Period in any such subsequent month will
    begin on the last day of such month. Your Service will continue on a month
    to month basis until Your Service is cancelled as described in Section 9
    ’Cancellation‘.

 b. Printed Page. A “PRINTED PAGE” IS A PAGE UPON WHICH ANY AMOUNT OF PRINTING
    IS PERFORMED BY YOUR PRINTER (including any photos). PRINTING ON BOTH SIDES
    OF THE SAME SHEET OF PAPER COUNTS AS TWO (2) PAGES. A page is the type and
    size of media referenced in Your printer’s specifications. HP may waive
    Service Plan Fees in connection with certain promotional offers; see
    applicable terms and conditions for more information.

 c. Multiple Printers in Your Service Account. Consumer Customers may enroll
    multiple printers, up to a cumulative maximum total of ten (10) printers
    under the Service in one or more Service Accounts. Regardless of whether
    Your multiple printers are under one or several Service Accounts, You will
    be billed separately for each printer. See Section 7 ’Paying for Your
    Service‘ for billing details.

 d. Rollover Pages. When You do not print all of Your Service Plan Pages
    allocation (or pages in an Additional Set purchased) in a Month Period
    (“Included Pages”), then the unused Included Pages will roll-over (“Rollover
    Pages”) and be available for Your subsequent use, provided that the total
    number of Rollover Pages that you can carry over at the beginning of each
    Month Period is limited to three times for ink and two times for toner of
    Your monthly Service Plan Pages allocation for that Month Period. Any
    additional unused pages that You may have that exceed this limit would not
    become Rollover Pages and are forfeited at the end of the Month Period.
    Consequently, the total number of pages You can have available at the
    beginning of a Month Period is 4 times for ink and 3 times for toner of Your
    Service Plan Page allocation at that time (i.e. Your Service Plan allocation
    plus 3 times for ink and 2 times for toner the Service Plan pages allocation
    as Rollover Pages.) Promotions may vary treatment or availability of
    Rollover Pages in the applicable terms and conditions for the Promotion.

 e. No transfer of Service. You cannot transfer Your Service to another
    individual or legal entity. For the purpose of clarity, if you are a
    Business Customer, you may change the Administrator who is managing your
    account.

 f. Replacement Printers. You can only transfer Your Service to another printer
    through the HP Instant Ink printer replacement process. The HP Instant Ink
    printer replacement process may be found on Your Dashboard and/or as you
    activate your replacement printer.

 g. Use of Enrollment Key or Pre-Paid Code. If You purchased or received an
    enrolment key or a pin code for the Service from an HP retailer or HP, You
    must use it within the time specified, if any, and in accordance with any
    other instructions included with such enrollment/pre-paid card to purchase
    the Service. HP is not responsible for a lost or stolen pre-paid card. Not
    refundable or redeemable for cash, unless otherwise required by applicable
    law. Once You enter the key/pin code, the entire value of that card is
    redeemed. When redeemed, card value is credited to your Service account and
    applied to your Service Plan fee, after which Your credit or debit card will
    be charged for subsequent months.

 7. PAYING FOR YOUR SERVICE.

 a. Commencement of Charges for the Service and Billing Cycles. Unless otherwise
    specified in a Promotion described in Section 10 ‘HP Instant Ink Promotions‘
    below:
    
    1. When You create Your Service Account, You will provide a valid, accepted
       payment method that You will use to pay for the Service, such as a valid
       debit or credit card (“Payment Method”);
    
    2. Your monthly billing cycle (“Billing Cycle”) for the Service will begin
       on the date of First Use (defined above in Section 6 ’Choosing a Service
       Plan’);
    
    3. Beginning one month after Your First Use, Your Payment Method will be
       charged on a Monthly Period (as defined in section 6.a above) basis for
       (i) the amount of Your Service Plan Fee, and (ii) any charges for
       additional pages over and above your Service Plan (“Overage Fees”),
       (collectively, “Your Monthly Fee”). Both Service Plan Fee and Overage
       Fees are including applicable taxes.
       
       For example, if Your First Use is on January 1st, Your Payment Method
       will be charged on or after February 1st for Your Monthly Fee for
       January; if Your First Use is on February 1st, Your Payment Method will
       be charged on or after March 1st for Your Monthly Fee for February.
    
    4. If You redeem the value of a valid gift card, prepaid card, offer, or
       promotion in Your Service Account, then HP will apply that redeemed value
       towards Your Monthly Fee before charging any remaining balance to Your
       Payment Method, unless other applicable terms and conditions apply.
    
    5. Unless otherwise separately specified, for each month that You print more
       than the number of Your Service Plan Pages plus any applicable Rollover
       Pages, Your Payment Method will be charged for the Overage Fee associated
       with those additional pages, including Taxes.
    
    6. Failure to connect Your printer to the Internet may result in delays in
       charging Your Payment Method for portions of Your Monthly Fee due. HP
       will continue to charge Your Payment Method on a monthly basis for Your
       Monthly Fees until Your Service is canceled by You or HP.
    
    7. In the event that HP is unable to collect payment from Your Payment
       Method at the time payment becomes due, HP may temporarily cease your
       access to the Service, and the Subscription Cartridges will stop
       functioning, until payment can be collected; if HP is unable to collect
       payment from You, HP will cancel Your Service and terminate this
       Agreement pursuant to Section 9’Cancellation‘.
    
    8. You can access Your billing information on Your Dashboard. You are
       responsible for all pages printed on Your printer while using the
       Service, whether or not You specifically authorized the printing of those
       pages.

 b. Price Increases. HP may increase or otherwise change the Service Plan Fee
    and Overage Fee, and add additional fees, for any Service Plan, or otherwise
    change or add Service Plans at any time in HPs sole discretion with prior
    notice to You in accordance with Section 3 (“Changes to this Agreement and
    to the Service”). Any such changes to Service Plan Fees and Overage Fees and
    the addition of other fees will become effective no earlier than the
    beginning of Your next Month Period commencing thirty (30) days from HP’s
    announcement of those changes or additions in accordance with Section 3
    (“Changes to this Agreement and to the Service”).

 c. Payment Processor. HP uses a third-party payment processor to invoice and
    process payment for the Service. The processing of payments is subject to
    any additional terms, conditions, and policies of the payment processor. HP
    reserves the right to change or add third-party payment processors at its
    discretion.

 8. MANAGING YOUR SERVICE.

 a. Your Dashboard. The details of Your Service will be displayed on Your
    Dashboard. Your Dashboard will provide You with, among other items, the
    current status of Your Service printers, number of pages used, and payment
    status.

 b. Customer Support Center. If You need assistance with the Service or Your
    Service Account, or have questions regarding Your Monthly Fees or the
    billing process, please contact HP Customer Support at the telephone number
    noted at the beginning of this Agreement or www.hp.com/go/instantinksupport.

 c. Changing Your Service Plan. You may change Your choice of Service Plan by
    following the directions on Your Dashboard. Downgrading Your Service Plan
    will become effective as of the beginning of Your next Month Period and will
    not retroactively apply. Upgrading the plan will be effective, at Your
    discretion, either (1) immediately, and the changes retroactively applied to
    the current billing cycle, or (2) from the beginning of the next billing
    cycle. When you have changed Your Service Plan, the cap on Rollover Pages
    will be calculated based on the new Service Plan for the first Month Period
    of the new Service Plan. To view Your current Service Plan and other
    details, go to Your Dashboard.

 9. CANCELLATION.

 a. Cancellation by You. You may cancel Your Service at any time online at
    www.hpinstantink.com, the cancellation link www.hpinstantink.com/cancel (for
    business customers, please use this cancellation link
    www.hpinstantink.com/cancel_business), or by calling the HP Customer Support
    at the HP Customer Support Telephone number noted at the beginning of this
    Agreement, and your Service will then be cancelled effective as of the last
    day of Your current Month Period. For example, if Your current Month Period
    runs from January 15th to February 15th, and You submit a cancellation
    request to HP on January 30th, Your Service will be cancelled as of February
    15th. Upon cancellation all outstanding debt will be charged to Your
    account. Your Payment Method will be charged in full for Your last Month
    Period, and no refunds will be provided for Service Plan Pages or Rollover
    Pages that You did not print during that last Month Period or otherwise.
    Simply removing the Subscription Cartridges from Your printer, not printing,
    and/or not connecting Your printer to the Internet does not cancel Your
    Service or otherwise stop the Billing Cycles. After you cancel the
    Subscription Ink Service, HP will remotely disable the subscription
    cartridge, so you will no longer be able to print with it. You will then
    have the option to return the subscription cartridge to HP. No refunds will
    issue for any unused ink. To continue printing after cancellation, you will
    need to purchase a regular HP cartridge compatible with your printer.

 b. Cancellation by HP.
    
    1. Cancellation upon reasonable notice. In addition to HP’s rights under
       Section 3 (“Changes to this Agreement and to the Service”), HP may cancel
       Your Service at any time due to:
       
       1. (a). changes in technology / other systems;
       
       2. (b). changes in regulatory requirements, legislative changes or
          ombudsman decisions,
       
       3. (c). changes in HP’s costs;
       
       4. (d). Your Service account being inactive for more than 12 consecutive
          months;
       
       5. (e). HP ceasing to provide the Service or a particular version, part
          or feature of the Service;
       
       6. (f). any other reason,
          
          upon at least thirty (30) days prior notification to You at the email
          address or, if applicable, the text number listed on Your Dashboard.
    
    2. Cancellation for cause. HP may cancel Your Service and this Agreement at
       any time immediately upon notification to You at the email address or, if
       applicable, the text number listed on Your Dashboard if You breach the
       terms of this Agreement (including but not limited to failing to pay for
       the Service or no longer having a valid Payment Method) and You fail to
       remedy the breach within a period of time of seven (7) days after being
       notified in writing of the details.
       
       Cancellation by HP as per the above may entitle you to refund of advance
       payments made.

 c. Consequences of Cancellation. You agree that HP will not be liable to You
    for any cancellation of Your Service or refusal of access to the Service or
    Site. Upon cancellation of Your Service for any reason, any rights granted
    to You under this Agreement will terminate and You must immediately cease
    all use of the Service and return the Subscription Cartridges to HP as
    detailed in Section 5.e. ‘Subscription Cartridges Must be Returned by You to
    HP‘. Furthermore, any Promotion Incentives that You earned pursuant to the
    Refer-a-Friend Promotion will immediately expire upon termination of Your
    Service.

 d. Mandatory Withdrawal Right. If you are a consumer, the above cancellation
    rights do not limit your statutory rights to withdraw from distant and
    off-premises contracts. You have the right to withdraw from this Agreement,
    without giving any reason, within fourteen (14) days from the day of
    conclusion of this Agreement. You have the right to inform us following the
    process outlined in Section 9.a above or using the model cancellation form
    below. If you pre-paid the first month of Instant Ink Service by purchasing
    an HP Instant Ink Card online from HP Store or from an HP reseller, you can
    exercise the above withdraw right and receive the corresponding a refund of
    amounts paid in advance. If purchasing online from HP Store, you must follow
    the instructions provided in the HP Store website; if purchasing online from
    an HP reseller, the HP reseller’s withdrawal terms will apply. If you
    expressly request in writing to begin the performance of services purchased
    before expiration of the withdrawal period, HP has the right to require you
    to pay an amount which is in proportion to what has been provided until you
    informed HP of your cancellation, in comparison with the services that still
    remains to be completed at the date of withdrawal. If you wish to withdraw
    from the contract, please complete the model Withdrawal form and submit via
    the 'Cancel Subscription' button at the end of the page or complete form and
    return via the mailing address provided.

 10. HP INSTANT INK PROMOTIONS.

HP may, from time to time, offer HP Instant Ink promotions (“Promotions”) to
Service subscribers that are in addition to the Service described in this
Agreement. Each Promotion may be subject to additional terms and conditions made
available to You prior to participation in the Promotion. Unless otherwise
stated in the terms and conditions governing a Promotion, each such Promotion
shall be governed by the terms and conditions contained in this Agreement.
Additional Terms and Conditions for Promotions will be updated in the Promotions
Schedule attached.

 11. GENERAL TERMS AND CONDITIONS

 a. SERVICE WARRANTY. HP WILL PERFORM THE SERVICE USING GENERALLY RECOGNIZED
    COMMERCIAL PRACTICES AND STANDARDS. YOU AGREE TO PROVIDE PROMPT NOTICE OF
    ANY SERVICE CONCERNS AND HP WILL RE-PERFORM ANY SERVICE THAT FAILS TO MEET
    THIS STANDARD. IF YOU ARE A CONSUMER RECEIVING THE SERVICE FROM A MEMBER
    STATE OF THE EUROPEAN ECONOMIC AREA, SWITZERLAND OR THE UNITED KINGDOM: HP
    WILL HONOR ALL STATUTORY WARRANTIES REQUIRED BY APPLICABLE LAW.
    
    DISCLAIMER: TO THE FULLEST EXTENT PERMITTED BY LAW, HP DOES NOT PROVIDE ANY
    OTHER WARRANTY WHATSOEVER WITH RESPECT TO THE SERVICE, SUBSCRIPTION
    CARTRIDGES, PROMOTIONS, DASHBOARD AND THE SITE, AND EXPRESSLY DISCLAIMS ALL
    OTHER WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE)
    RELATED THERETO, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
    MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND
    NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT
    PERMITTED BY LAW, HP DOES NOT WARRANT THAT THE SERVICE, SUSCRIPTION
    CARTRIDGES, PROMOTIONS, DASHBOARD OR THE SITE WILL BE UNINTERRUPTED,
    ERROR-FREE OR VIRUS-FREE.

 b. INTELLECTUAL PROPERTY RIGHTS. You will not gain by virtue of this Agreement
    any rights of ownership of copyrights, patents, trade secrets, trademarks or
    any other intellectual property rights owned by HP. HP will retain exclusive
    ownership of the Service, Subscription Cartridges, Promotions, Dashboard and
    the Site and will own all intellectual property rights, title and interest
    in any ideas, concepts, know how, documentation and techniques relating to
    the Service, Subscription Cartridges, Promotions, Dashboard and the Site.
    Instant Ink Plans, HP, and any other product or service name, slogan or logo
    contained in or on the Service, Subscription Cartridges, Promotions,
    Dashboard or the Site are trademarks of HP or its licensors and may not be
    copied, imitated or used, in whole or in part, without the prior written
    permission of HP or the applicable trademark owner. You may not use any
    metatags or any other hidden text utilizing any trademark of HP without HP’s
    prior written permission.

 c. LIMITATIONS OF LIABILITY AND REMEDIES. TO THE FULLEST EXTENT PERMITTED BY
    LAW, IN NO EVENT WILL HP, ITS SUCCESSORS, OR AFFILIATES BE LIABLE FOR
    DOWNTIME COSTS, LOST PROFIT, LOST REVENUE OR LOST DATA OR OTHER CONTENT OR
    ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL COSTS OR DAMAGES ARISING
    OUT OF OR IN ANY WAY RELATED TO THE SERVICE, SUBSCRIPTION CARTRIDGES,
    PROMOTIONS, DASHBOARD OR THE SITE, WHETHER BASED IN CONTRACT, TORT, STATUTE
    OR ANY OTHER LEGAL THEORY, EVEN IF HP, ITS SUCCESSORS, OR AFFILIATES HAVE
    BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE
    FOREGOING, TO THE EXTENT HP, ITS SUCCESSORS, OR AFFILIATES ARE HELD LEGALLY
    LIABLE TO YOU, HP'S, ITS SUCCESSORS’, AND AFFILIATES’ AGGREGATE MAXIMUM
    LIABILITY TO YOU IS LIMITED TO THE GREATER OF €10 OR THE AMOUNT OF YOUR
    MONTHLY FEE PAID BY YOU TO HP FOR THE SERVICE PLAN FOR THE THREE MONTH
    PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE OR SUCH
    AMOUNT AS IS THE MINIMUM AMOUNT ALLOWABLE AS SUCH A LIMIT ON LIABILITY. TO
    THE FULLEST EXTENT PERMITTED BY LAW, THE REMEDIES PROVIDED IN THIS AGREEMENT
    ARE YOUR SOLE AND EXCLUSIVE REMEDIES. THIS PROVISION DOES NOT LIMIT EITHER
    PARTY’S LIABILITY FOR: DEATH OR BODILY INJURY CAUSED BY THEIR NEGLIGENCE;
    ACTS OF FRAUD; NOR ANY LIABILITY WHICH MAY NOT BE EXCLUDED OR LIMITED BY
    APPLICABLE LAW.

    NOTWITHSTANDING THE ABOVE PROVISIONS, IF YOU ARE A CONSUMER RECEIVING THE
    SERVICE FROM A MEMBER STATE OF THE EUROPEAN ECONOMIC AREA, SWITZERLAND OR
    THE UNITED KINGDOM, the following provisions will apply:

     1. HP is responsible to You for foreseeable loss and damage caused by HP.
        If HP fails to comply with this Agreement, HP is responsible for loss or
        damage you suffer that is a foreseeable result of HP breaking this
        Agreement or HP failing to use reasonable care and skill, but HP is not
        responsible for any loss or damage that is not foreseeable. Loss or
        damage is foreseeable if either it is obvious that it will happen or if,
        at the time the contract was made, both HP and You knew it might happen,
        for example, if You discussed it with HP during the sales process.
    
     2. HP does not exclude or limit in any way our liability to You where it
        would be unlawful to do so. This includes liability for death or
        personal injury caused by our negligence or the negligence of our
        employees, agents or subcontractors; for fraud or fraudulent
        misrepresentation; for breach of Your legal rights in relation to the
        Service.
    
     3. HP is not liable for business losses. If You use the Service for any
        commercial, business or re-sale purpose HP will have no liability to You
        for any loss of profit, loss of business, business interruption, or loss
        of business opportunity.

 d. COMPLIANCE WITH LAWS, INCLUDING EXPORT LAWS.You agree to comply with all
    applicable laws and regulations. Without limiting the foregoing, You are
    responsible for compliance with U.S. and other applicable countries’ export
    control laws and regulations (“Export Laws”). You will comply with all
    Export Laws to ensure that the Service, the Subscription Cartridges, and any
    related materials, including but not limited to technical data, are not (1)
    exported or re-exported, directly or indirectly, in violation of Export
    Laws, or (2) used for any purpose prohibited by Export Laws, including
    without limitation nuclear, chemical or biological weapons proliferation.
    Without limiting the foregoing, You agree that the Service, the Subscription
    Cartridges and related materials may not, in violation of any Export Laws or
    other applicable laws or regulations, be exported or re-exported (i) into
    any U.S. embargoed countries, or (ii) to anyone on the U.S. Treasury
    Department’s list of Specially Designated Nationals or the U.S. Commerce
    Department’s Table of Deny Orders. You represent and warrant that You are
    not located in, under the control of, or a national or resident of any such
    country or on any such list.

 e. NO RESPONSIBILITY FOR THIRD PARTY MATERIALS AND WEBSITES.Certain content,
    offers, products, services and other materials made available via the
    Service to You are from third parties (“Third Party Materials”), and You
    agree that HP is not liable for Third Party Materials. Your use of
    Third-Party Materials is at Your own risk and may be subject to additional
    terms. In addition, links from the Service and the Site to third party
    websites (“Third Party Websites”) may be provided, and HP is not liable for
    Third Party Websites or Third-Party Materials made available through them.
    The HP Privacy Statement is not in effect on Third Party Websites and HP is
    not liable for any use of Your information by them.

 f. GOVERNING LAW AND ONLINE DISPUTE RESOLUTION.Any disputes arising out of or
    otherwise relating to this Agreement, whether based on contract, tort,
    fraud, or any other legal theory, shall be governed by the law of in force
    in the jurisdiction in which You currently reside without regard to its
    conflict-of-law principles (the “Governing Law”). Your statutory consumer
    rights are not limited or affected in any manner by this Agreement. Further,
    we remind you that you may contact HP using the details shown above in the
    “HP entity and contact details” section or via Your Dashboard.

 g. ENTIRE AGREEMENT; ORDER OF PRECEDENCE.The terms of this Agreement, together
    with the Service Description Terms and other HP terms expressly referenced
    in this Agreement or applicable to the Service or Service Plan that You have
    agreed to, constitute the entire understanding between You and HP relating
    to the Service and will supersede any previous communication, representation
    or agreement whether oral or written. In the event of any conflict between
    this Agreement and: (i) any Service Description Terms; (ii) the HP Smart
    terms of use (www.hpsmart.com/tou); or (iii) the terms, conditions and
    policies of a third-party invoicing and order processor, the terms of this
    Agreement shall control. In the event of any conflict between this Agreement
    and any other separate terms applicable to the Service (i.e. promotional
    offer terms), the conflicting separate terms shall control.

 h. MISCELLANEOUS. HP’s failure to exercise any right under this Agreement will
    not constitute a waiver of such right. If any provision of this Agreement is
    found by a court of competent jurisdiction to be invalid, the court should
    endeavor to give effect to the intentions reflected in the provision, and
    the other provisions of the Agreement will remain in full force and effect.
    You may not assign this Agreement by operation of law or otherwise; HP may
    assign this Agreement. If you are a consumer, the assignment can be made
    only upon your consent. The section titles in this Agreement are for
    convenience only and have no legal effect. This Agreement will be
    interpreted without application of any strict construction in favor of You
    or against HP. Without limiting any other provision in this Agreement, HP
    shall not be liable for any failure of the Service, Subscription Cartridges,
    or the Site which results from acts or events beyond its reasonable control.
    All terms in this Agreement that by their nature would survive termination
    of this Agreement upon cancellation of Your Service (including but not
    limited to those terms related to limits on HP’s and its affiliate’s
    liability, Your liability, applicable law, Your payment obligations for the
    Service, and Your obligation to return Subscription Cartridges to HP in the
    manner designated) will survive termination.





PROMOTIONS SCHEDULE


ADDITIONAL TERMS AND CONDITIONS


IF YOU ARE A CONSUMER CUSTOMER, THE FOLLOWING ADDITIONAL TERMS SHALL APPLY. IF
YOU ARE A BUSINESS CUSTOMER, THESE ADDITIONAL TERMS DO NOT APPLY.

 1. REFER-A-FRIEND PROGRAM. You and Your referrals (“Prospective Subscribers”)
    may be qualified to each receive one free month of the Service (the
    “Referral Incentive”) through the Refer-a-Friend Promotion. You and
    Prospective Subscribers that wish to participate in the Refer-a-Friend
    Promotion must agree to this Additional Promotional Terms and Conditions
    (“Promotions Terms”).

 a. Referring Instant Ink or Paper Add-on Service. To make a referral and claim
    the Referral Incentive, You must provide to Prospective Subscribers the HP
    provided referral link or code that is personal to You (“Referral
    Link/Code”). The Prospective Subscriber must follow that link, or enter the
    referral code during the enrollment process, and subscribe to the Service by
    providing the required personal and payment information and agreeing to the
    terms of this Agreement. A Referral Link/Code is personal to You; You may
    not transfer or sell Referral Links/Codes. To participate in the
    Refer-a-Friend Promotion, Your Service Accounts must be in good standing,
    and You must comply with this Agreement.

 b. Qualified Referrals. Only qualified referrals to Prospective Subscribers
    will count toward Your receipt of Referral Incentives under the
    Refer-a-Friend Promotion. Qualified referrals consist of Prospective
    Subscribers that (i) use a Referral Link/Code, (ii) are not currently
    Service subscribers, (iii) meet the eligibility requirements to use the
    Service stated herein, and (iv) complete the sign-up process for the Service
    with accurate personal and payment information. Prospective Subscribers that
    meet these qualifications are referred to herein as “Referred Subscribers”.

 c. Referral Incentive for Referred Subscribers. Each Referred Subscriber (i.e.,
    one who has completed the Service enrollment process) will receive one free
    month of Service (the “Promotion Incentive”), equivalent to the Referred
    Subscriber’s chosen Service Plan. After the free month of Service expires,
    Referred Subscribers will remain enrolled in the Instant Ink selected during
    enrollment, and the payment card provided will be charged the relevant
    monthly rate until cancellation pursuant to this Agreement. Applicable taxes
    will be charged during the free month of the Service, plus any Overage Fees
    if the number of allotted pages during the free period is exceeded. Plans
    can be changed or canceled according to the terms of this Agreement.

 d. Referral Incentive for Referring Subscribers. You are eligible to receive a
    Referral Incentive for the services both you and referred subscribers are
    enrolled in, which is equivalent to Your then-current Service Plan level.
    Each free month of the Service will apply after any existing promotional
    credits have been used and/or the current billing cycle has ended. Any
    Overage Fees plus applicable taxes will be charged during the free month of
    the Service if the number of allotted pages during the free period is
    exceeded. There is no limit to the amount of Referral Incentives that You
    can earn under the Refer-a-Friend Promotion. Referrals are subject to review
    at any time; if a referral is deemed to be illegitimate, fraudulent,
    suspicious, in violation of the law or this Agreement, is determined by HP
    to impose potential liability on HP, or for any other reason as HP may deem
    appropriate, HP may refuse to credit the Referral Incentive for that
    referral.

 e. Other Important Terms. Referred Subscribers may only use one Referral
    Link/Code per subscription. Referral Incentives (i.e. free months of Service
    under the Refer-a-Friend Promotion) may be combined with other offers
    provided by HP; see the terms of the other offer for applicable terms and
    conditions. Referral Incentives will be redeemed after all other promotional
    free service offers have been used. All unused Referral Incentives will
    expire immediately upon termination of the Service for any reason. Your
    Referral Links/Codes will be automatically deactivated upon termination of
    the Service. If you have a suspended Service Account, You may continue to
    refer Prospective Subscribers, but the Referral Incentives, if any, will
    only be applied to Your Service Account if and when the suspended account is
    re-activated. Referral Incentives are non-refundable and cannot be
    transferred to new printer purchases or other Service Accounts. Where HP
    Customer Support provides a printer replacement, all earned Referral
    Incentives will be restored on the replacement printer.

 2. TANGO - FREE PHOTOS FROM YOUR SMART PHONE OR TABLET PROMOTION. The Tango -
    Free Photos From Your Smart Phone or Tablet Promotion (“Free Photos
    Promotion”) is a Promotion that offers Instant Ink Service customers the
    opportunity to print photos of a size specified below, free of charge (”Free
    Photos") from your smart phone or tablet through Your Instant Ink Service.

 a. Availability. The Free Photos Promotion is available only on HP TANGO
    consumer printers (“Eligible Printers”) and in certain countries.

 b. Promotion Requirements. In addition to Your obligations and duties set forth
    in the Agreement, the following elements are required for Your use of the
    Free Photos Promotion: (i) An Active Ink subscription; (ii) An Eligible
    Printer; (iii) Android or iOS mobile device; and (iv) HP Smart App installed
    on your mobile device.

 c. Free Photo Limitations. Free Photos are limited to printed photos that are
    no larger than the size specified below.
    Maximum Size of Free Photos
    five inches by seven inches (5" x 7“)
    thirteen by eighteen centimeters (13x18 cm)
    Any photos printed on paper larger than that size will count against Your
    Service Plan Pages and will not be counted as a Free Photo.

 d. Managing Your Free Photo Promotion through the Free Photo Meter. Your
    Dashboard will have a separate “Free Photo Meter” that will track the total
    number of Free Photos that You have printed. The Free Photo Meter will begin
    tracking Your Free Photos after you have (a) enrolled your Eligible Printer
    under a Service Plan and (b) enrolled in the Free Photos Promotion.

 e. HP’s Liability. HP is not responsible for errors, omissions, malfunctions,
    interruptions, deletions, delays or failures of operations associated with
    the Free Photos Promotion.

 f. The Free Photos Promotion is not refundable or redeemable for cash, unless
    otherwise required by applicable law.

 3. “Pause” Vacation Mode: The “Pause” feature is offered on a limited basis in
    select countries, including in UK, France, Germany, and North America, to
    customers based on criteria which are current plan, printing level, page
    limit, printer, age of printer, and number of shipments per year. “Pause”
    will be available only to those customers with no free months remaining and
    not currently on a freemium plan who select “cancelling temporarily” as
    their cancellation reason. Such customers may be offered a temporary pause
    of one month to three months. The “Pause” shall begin on the next billing
    cycle after selection. Customers may use this “Pause” option at most two
    times a year.

 4. VIP Support: HP offers VIP Support to eligible customers on the 500-page and
    above plans. HP shall use commercially reasonable efforts to route customers
    who reach out to VIP Support to an experienced agent more promptly. In order
    to be provided VIP Support, Customers must use a separate number provided by
    HP to reach out to VIP Support, or allow their phone number to be recognized
    by callerID.

 5. VIP Pantry: Through the Virtual Agent in US, UK, IE, CA, FR, and DE,
    customers on the 500 and above plans may request a spare cartridge once in
    their printer’s lifetime. HP may offer this feature based on the virtual
    agent availability in one of the listed countries and current enrolment in
    the 500 plan.

 6. 500/1500 Plan: 500/1500 plans may not be available to all customers. You
    must be an existing customer to be eligible for 500 or 1500 plans.

 7. Overage during Instant Ink Trial: Under the Instant Ink trial, you will be
    entitled to print up to 700 pages per month without charge. For the
    avoidance of doubt, this does not mean that you will be able to print 700
    pages on a single set of cartridges. Printing in excess of this amount per
    month will require you to have payment information on file with HP
    beforehand, as such excess printing will incur Overage Fees payable by you.
    HP will bill your selected payment method the Overage Fees payable for any
    such excess printing. Such Overage Fees will be incurred and charged based
    on the Service plan selected. In the event that no payment information is
    provided and you have printed 700 pages within a specific month during the
    Instant Ink Trial, you will not be able to continue printing: (a) until the
    beginning of the next month of the Instant Ink Trial (when your page
    entitlement is reset), or (b) until you insert Purchased Cartridges in your
    eligible printer, at which point your Instant Ink Trial will be
    automatically discontinued pursuant to Clause 2 of this Addendum above.

 8. Addendum Terms for HP Instant Ink Subscription Paper Add-On Service

 a. This Addendum amends the HP Instant Ink Terms of Service by providing
    additional terms for paper add-on service (“Paper Service”). References to
    the “Agreement” below include this Addendum. In the event of a conflict
    between this Addendum and the main Terms of Service, this Addendum prevails.

 b. The Paper Service is an add-on auto-renewing subscription paper supply
    service that allows the purchaser of the Paper Service (“You” or “Your”) to
    receive paper (“Subscription Paper”) and print from Your printer by paying a
    subscription fee on a monthly basis, calculated on number of sheets
    available for print according to a selected plan. The monthly number of
    sheets available for print will vary depending on the Service Plan chosen by
    You and the number of sheets actually printed in the month (see section 6 –
    Choosing a Service Plan). Once You commence Your subscription for the Paper
    Service, You will continue to be charged in accordance with this Agreement
    until You cancel the Paper Service for each printer enrolled.

 c. Subscription Paper provided to You.

 d. You must ensure that HP has Your most recent mailing address in order for HP
    to deliver Subscription Paper to You through the Paper Service. You remain
    fully responsible for Subscription Paper sent to the mailing addresses that
    appear in Your Service Account that You have failed to update, and You must
    reimburse HP for any costs associated with the failure. Please go to Your
    Dashboard to update as necessary Your current mailing address, or otherwise
    contact HP customer support at the HP Customer Support Telephone number
    noted at the beginning of this Agreement or www.hp.com/go/instantinksupport
    for assistance. The Paper Service is currently available in the continental
    United States (excluding Alaska, Hawaii, APO/FPO, US Territories, and P.O.
    Boxes), United Kingdom and Northern Ireland (excluding territories and P.O.
    Boxes), metropolitan France and Corsica (excluding territories and P.O.
    Boxes) and Germany (excluding territories and P.O. Boxes).

 e. HP provides the Subscription Paper available to You solely to enable Your
    use of the Paper Service. The Subscription Paper should only be used with
    the corresponding printer designated in Your Service Account; You are not
    allowed to (i) use the Subscription Paper with any other printer (including
    but not limited to other printers that You may have enrolled under the
    Service), (ii) use the Subscription Paper outside the scope of the Paper
    Service (unless HP expressly permits otherwise), (iii) sell the Subscription
    Paper or otherwise provide them to others, or (iv) use the Subscription
    Paper for any purposes other than printing with the corresponding printer
    designated in Your Service Account.

 f. Sign-Up and Beginning of Service: Any current Instant Ink subscriber may add
    paper to any plan for an additional monthly fee, as stated
    www.hpsmart.com/paper-subscription. For clarification, You are eligible for
    Paper Service only if you are enrolled in the Subscription Ink Service. Your
    Paper Service will begin on the day when you receive your initial shipment
    of Paper, which shall be provided by the delivery provider. When adding a
    Paper Service to your Instant Ink Subscription, it must match your ink plan.
    In other words, if you have a 100-page ink plan, you must select a matching
    100-page paper plan. If you choose to change plans, both the ink and paper
    plans need to match.

 g. A “PRINTED PAGE” FOR THE PURPOSES OF YOUR SUBSCRIPTION PAPER PLAN IS AN A4
    PAGE UPON WHICH ANY AMOUNT OF PRINTING IS PERFORMED BY YOUR PRINTER IN PLAIN
    PAPER MODE. PRINTING ON BOTH SIDES OF THE SAME SHEET OF PAPER COUNTS AS ONE
    (1) PAGE. Printing a photo in photo mode or a brochure in specialty media
    mode will not count towards your Subscription Paper plan. HP may waive Paper
    Service plan Fees in connection with certain promotional offers; see
    applicable terms and conditions for more information.

 h. Rollover Sheets.When You do not print all of Your Paper Service plan sheets
    allocation (or pages in an Additional Set purchased) in a Month Period
    (“Included Sheets”), then the unused Included Sheets will roll-over
    (“Rollover Sheets”) and be available for Your subsequent use, provided that
    the total number of Rollover Sheets that you can carry over at the beginning
    of each Month Period is limited to three times Your monthly Paper Service
    Plan allocation for that Month Period. Any additional unused pages that You
    may have that exceed this limit would not become Rollover Sheets and are
    forfeited at the end of the Month Period. Consequently, the total number of
    sheets you can have available at the beginning of a Month Period is 4 times
    Your Paper Service Plan Sheets allocation at that time (i.e. Your Paper
    Service Plan allocation plus 3 times the Paper Service Plan sheets).
    Promotions may vary treatment or availability of Rollover Sheets in the
    applicable terms and conditions for the Promotion.

 i. Your monthly billing cycle (“Billing Cycle”) for the Paper Service will
    align and be combined with your Subscription Cartridge Service plan billing
    cycle.

 j. Beginning on the next billing date for your Instant Ink Service after you
    have received delivery of the Subscription Paper, Your Payment Method will
    be charged on a Monthly Period (as defined in the HP Instant Ink Terms of
    Service) basis for (i) the amount of Your Service Plan Fee, and (ii) any
    charges for additional sheets over and above your Service Plan (“ Paper
    Overage Fees”), (collectively, “Your Monthly Fee”) plus taxes.

 k. Unless otherwise separately specified, for each month that You print more
    than the number of Your Paper Service Plan Sheets plus any applicable
    Rollover Sheets, Your Payment Method will be charged for the Paper Overage
    Fee associated with those additional sheets. For example, for your
    Subscription Paper, the Paper Overage Fee associated with those additional
    pages is £0.50 for each multiple of ten (10) sheets. In the example where
    you print a total of sixty-six (66) sheets in a Month Period where you were
    on a fifty (50) sheet plan for a Subscription Paper Service Plan fee of
    £1.99, your Payment Method would be charged the Paper Monthly Fee of £1.99
    plus £1.00 in Paper Overage Fees, for a total of £2.99.

 l. Usage: HP only tracks pages printed through your Instant Ink enabled printer
    (“Subscription Printer”) that is subscribed to this Subscription Paper
    Service. The Subscription Paper we send you should only be used for printing
    purposes in the Subscription Printer. If you use the Subscription Paper we
    send you for any purpose other than printing in your Subscription Printer,
    you run the risk of running out of paper without HP knowing. In the event
    this happens, You are responsible for purchasing additional paper to use for
    any purpose other than printing in your Subscription Printer.

 m. Cancellation: You may cancel your Subscription Paper Service at any time.
    After you cancel the Subscription Paper Service, you may use the remainder
    of the Subscription Paper and are not required to return the Subscription
    Paper. No refunds will be issued for any unused Subscription Paper. To
    continue printing after cancellation, you will need to purchase standard
    paper compatible with your printer. Cancellation of your Subscription Ink
    Service will automatically also cancel your Subscription Paper Service.

 n. Additional sheets for use outside the printer: You may purchase additional
    sheets for use outside the printer in the Instant Ink dashboard in sets of
    10 sheets for [£0.50]/set, up to 60 sheets (6 sets) per month. These sheets
    are for your personal use outside the printer and not for printing purposes
    and therefore will not count towards your printing plan sheets. You can
    change the number of sets you purchase throughout your billing cycle, up to
    5 changes per billing period. If you exceed 60 sheets per month for personal
    use, or use sheets outside the printer without additional purchases, and
    print many sheets in excess of your monthly Plan amount, You run the risk of
    running out of Subscription Paper prior to the end of your billing cycle and
    HP does not guarantee that it will replenish your Plan prior to running out.

 o. For Paper Add-on Service Refer-a-Friend, see Section "REFER-A-FRIEND
    PROMOTION".