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TACKLING ‘QUIET QUITTING’ IN SUPPLY CHAINS STARTS WITH LEADERSHIP

A lack of effort, even in the most distant parts of the supply chain, can create
a butterfly effect.

Published Sept. 22, 2022
By
Rich Weissman Contributor
 * 
 * 
 * 
 * 
 * 

The “quiet quitting” phenomenon poses a risk to procurement.

Photo by SHVETS production from Pexels

Listen to the article 3 min
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Mass resignation has given way to the popular concept of “quiet quitting,” or
just doing the essentials of your job without going above and beyond the bare
minimum requirements. 

I get it. Some level of impending doom gets people thinking about their future.
And that future may not include chasing parts and solving global supply chain
hiccups. Perhaps these days there is more than one former buyer who is now
baking bread, brewing a cappuccino, sailing around the world or even working in
marketing.




But for those still holding a job, everyone knows that they workday goes faster
when you are busy, engaged, and contributing. It’s just easier to do the work
and take pride in your profession and professionalism. 

So where does the “quiet quitting” phenomenon leave procurement? At risk, as
usual. Information that has slowed down or evaporated due to lack of effort has
a significant negative impact on our performance and the information we need to
manage our suppliers.

We depend on a wide range of functional colleagues to get our jobs done, from
planning to finance. Our days are filled with the give and take from just about
every function in the workplace, each of which could be impacted by someone
who’s failing to do their job well.

Consider the quiet quitter in the receiving department who stops ensuring every
delivery is accounted for before the end of the day, leading to inaccurate
supplier performance data. Or think of the person in planning who fails to give
you the changes in a forecast that can skew your current negotiation. Perhaps
the quiet quitter engineer who doesn’t respond to a supplier quality problem,
delaying a delivery and even idling a production line.

Labor shortages, inventory challenges, logistics constraints and reshoring and
nearshoring efforts continue to keep global supply chains fragile. Selected
quiet quitting at key suppliers, or even those in distant parts of the supply
chain, can create a butterfly effect on the performance of your entire supply
base.

So how do tackle quiet quitting in the supply chain? It starts with leadership. 



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Your own company leadership needs to set the tone, and the expectation, that
quiet quitting is not in anyone’s best interest. It is time to reengage with the
workplace, no matter how it has changed. Procurement professionals can set the
example within their companies by showcasing their usual sense of teamwork,
urgency and commitment.

Suppliers might also be feeling the effect of quiet quitting in their
organization or throughout their extend the supply chain. Leaders should ensure
that suppliers also step up to put a stop to this burgeoning trend.

Add quiet quitting to your list of supply chain risk elements. And leave room on
that list for what’s next, whatever it may be.


RECOMMENDED READING

 * Procurement talent is hard to come by. Here’s how to keep it. By Rich
   Weissman • June 2, 2022

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Filed Under: Procurement, Risk/Resilience


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EDITORS’ PICKS

 * Explore the Trendline➔
   Sean Gallup via Getty Images
   Trendline
   
   
   REVERSE LOGISTICS
   
   Reverse logistics have historically been a source of anxiety in supply
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   By Supply Chain Dive staff
 * Bill Pugliano via Getty Images
   
   
   A LOOMING GRAPHITE SHORTAGE COULD SNARL THE EV BATTERY SUPPLY CHAIN
   
   Lithium constraints have dominated headlines, but experts say a lack of
   graphite could soon create supply headaches for automakers.
   
   By Kate Magill • July 28, 2022


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 3. AutoZone adds ‘direct import facilities’ to manage safety stock
 4. Bio-based packaging companies say mushrooms and seaweed are the next
    alternatives to plastic


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COMPANY ANNOUNCEMENTS

 * Extensiv Enlists Pitney Bowes to Help Make Small Parcel Shipping Easier for
   3PLs From Extensiv
 * Descartes’ Study Reveals 62% of Consumers Dissatisfied with Retailers’
   Sustainability Efforts … From Descartes Systems Group
 * ASRV Strives for Fulfillment Excellence with Descartes’ Ecommerce Warehouse
   and Shipping Solut… From Descartes Systems Group
 * Upshop Solves Supply Chain Crunch with Itasca Retail Merger From Upshop

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COMPANY ANNOUNCEMENTS

View all | Post a press release
Extensiv Enlists Pitney Bowes to Help Make Small Parcel Shipping Easier for 3PLs
From Extensiv
September 08, 2022
Descartes’ Study Reveals 62% of Consumers Dissatisfied with Retailers’
Sustainability Efforts …
From Descartes Systems Group
September 12, 2022
ASRV Strives for Fulfillment Excellence with Descartes’ Ecommerce Warehouse and
Shipping Solut…
From Descartes Systems Group
September 19, 2022
Upshop Solves Supply Chain Crunch with Itasca Retail Merger
From Upshop
September 19, 2022
Editors’ picks
 * Explore the Trendline➔
   Sean Gallup via Getty Images
   Trendline
   
   
   REVERSE LOGISTICS
   
   Reverse logistics have historically been a source of anxiety in supply
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 * Bill Pugliano via Getty Images
   
   
   A LOOMING GRAPHITE SHORTAGE COULD SNARL THE EV BATTERY SUPPLY CHAIN
   
   Lithium constraints have dominated headlines, but experts say a lack of
   graphite could soon create supply headaches for automakers.
   
   By Kate Magill • July 28, 2022

Latest in Procurement
 * GM partnership looks to develop EV battery recycling supply chain
   By Megan Ruggles
 * Ford searches for chief supply chain officer after supplier costs mount
   By Sarah Zimmerman
 * Bio-based packaging companies say mushrooms and seaweed are the next
   alternatives to plastic
   By Megan Quinn
 * Tackling ‘quiet quitting’ in supply chains starts with leadership
   By Rich Weissman

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