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Effective URL: https://help.coinbase.com/en/coinbase/managing-my-account/get-back-into-my-account/account-access
Submission: On March 07 via api from US — Scanned from DE
Effective URL: https://help.coinbase.com/en/coinbase/managing-my-account/get-back-into-my-account/account-access
Submission: On March 07 via api from US — Scanned from DE
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1. Coinbase Help Center
2. Managing my account
3. Accessing my account
ACCESSING MY ACCOUNT
DID YOU DISABLE YOUR ACCOUNT DUE TO FRAUDULENT ACTIVITY?
If you suspect fraudulent activity on your account, please contact Coinbase
Support.
HOW DO I GET BACK INTO MY ACCOUNT?
There are a few steps involved to get back into your Coinbase account once
you've been locked out. They're similar to the steps you took when you signed up
for Coinbase.
1. YOU'LL NEED YOUR COINBASE EMAIL ADDRESS AND PASSWORD
* If you don't have access to your Coinbase.com email address, see lost email
access.
* If you forgot your Coinbase password, check out these password reset
instructions.
2. GO TO THE COINBASE SIGN IN PAGE AND ENTER YOUR EMAIL ADDRESS AND PASSWORD
1. You'll be prompted to unlock your account if you suspect no unauthorized
activity occurred.
* If you're not redirected to instructions on how to unlock your account,
please try these troubleshooting steps and then sign back in. If you're
still not redirected to the instructions, contact customer support.
2. You'll need to complete identity verification to ensure it's actually you
trying to get back into your account.
The account recovery process usually takes 48-72 hours to complete but can
sometimes take longer. When the recovery process has completed and your account
has been verified, you will receive an email confirmation and should be able to
log in to access your account.
If you log in while the review is still in progress, you’ll be required to enter
the PIN code you received during the initial account recovery steps.
Once account access has been restored, sends will be disabled for 24 hours.
After that period, you should have full trading capabilities.
IF YOU'RE HAVING TROUBLE VERIFYING YOUR ID OR TAKING YOUR SELFIE, PLEASE SEE THE
TIPS BELOW:
TIPS FOR UPLOADING AND VERIFYING YOUR ID
* Use an up-to-date version of the Google Chrome browser
* Photos of your ID can be uploaded—they don't have to be taken with a webcam
* Try using your phone camera to take clear pictures of your ID
* Take the picture in a well lit area (natural light works best)
* Use indirect light for your ID to avoid glare
* If using a webcam, try setting the ID flat on a tabletop and moving the
webcam instead of moving the ID
* Use a plain background for the ID
* Holding the ID in your fingers can confuse the focusing lens
* Clear your browser cache, restart the browser, and try again
* Wait 30 minutes between attempts
TIPS FOR YOUR SELFIE
* Use an up-to-date version of the Google Chrome browser
* Face the camera directly and include your shoulders to the top of your head
* Have a plain wall as a background
* Have indirect light and no backlight
* Do not wear sunglasses or a hat
* If you were wearing glasses in your ID photo, try wearing them in your selfie
photo
* If you weren't wearing glasses in your ID photo, try removing them for your
selfie photo
* Clear your browser cache, restart the browser, and try again
* Wait 30 minutes between attempts
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