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Submission: On February 21 via manual from US — Scanned from DE
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CHARTBEAT PRIVACY POLICY
Effective Date: April 1, 2022
This privacy policy (the "Privacy Policy") describes how Chartbeat, Inc.
("Chartbeat", "We", "Our" or "Us") collects and uses Personal Data (defined
below) relating to: (i) Visitors ("Chartbeat Site Visitors") of Our websites,
including chartbeat.com (collectively, the "Site"); (ii) registered users of the
Chartbeat service ("Customers"); and (iii) visitors ("Customer Visitors") to Our
Customers' websites on which the Chartbeat service is implemented ("Customer
Websites"). Certain sections of this Privacy Policy are only relevant if you are
a Chartbeat Site Visitor; others are only relevant if you are a Customer, or a
Customer Visitor. "Personal Data" means any information that identifies or
relates to a particular individual and also includes information referred to as
"personally identifiable information" or "Personal Data" under applicable data
privacy laws, rules, or regulations
Chartbeat is a company with offices at 826 Broadway, 6th Floor, New York, New
York 10003. We are the data controller of the Personal Data that We collect
about Chartbeat Site Visitors and about Our Customers. We are the data processor
of the Personal Data that We collect about Customer Visitors.
If you have any questions or comments regarding this Privacy Policy or its
enforcement, please contact Us at privacy@chartbeat.com. Where appropriate We
may refer you to Our Customer in respect of any queries relating to the Customer
as the data controller.
This privacy policy describes the following important topics relating to your
information:
1. Application of this Privacy Policy
2. Notification of changes
3. What information We collect and how We use it
4. Our legal basis for using your Personal Data
5. Onward transfer - disclosure of information to third parties
6. How long We store your Personal Data
7. Choice, access and your rights
8. Cookies
9. Links to third party websites
10. Third party advertisers
11. Voluntary public disclosure of public information
12. Privacy protection for children
13. Security
14. Location and storage of Personal Data
15. International users
16. Contact Us
You have various rights in respect of Our use of your Personal Data as set out
in section 7. You can find out more information in section 7.
1. APPLICATION OF THIS PRIVACY POLICY
Please read this Privacy Policy carefully - by visiting the Site or using the
Chartbeat service (the "Service"), you confirm that you have read about and
understand our use and processing of your Personal Data as set out in this
Privacy Policy.
If you are a Customer using the Service, this Privacy Policy is a part of Our
Terms of Service. "Terms of Service" as used herein shall refer to Our online
terms of use as well as the terms of any master service agreement or other
agreement governing use of the Service. Customers agree to be bound by the Terms
of Service and to have read and understood this Privacy Policy. Capitalized
terms used here and defined in the Terms of Service shall have the meanings set
forth in the Terms of Service. Any order forms or additional agreements to which
Customers agree governing the provision of optional Chartbeat features shall
take precedence over the terms of this Privacy Policy to the extent of any
differences, so please read such order forms or additional agreements carefully.
This Privacy Policy only addresses activities on Our Site and Service. This
Privacy Policy does not cover the practices of companies we don't own or control
or people we don't manage.
2. NOTIFICATION OF CHANGES
If We change this Privacy Policy and seek to use Personal Data which has already
been collected and stored by Us in a manner which is different from that stated
at the time of collection, We will either notify the relevant website visitors
and/or Customers via e-mail or otherwise in some manner through the Site or
Service.
If We make any material changes in Our privacy practices that do not affect
Personal Data already collected and stored by Us, We will post a notice on Our
Site notifying users and/or Customers of the change.
3. SOURCES OF INFORMATION; WHAT INFORMATION WE COLLECT; AND HOW WE USE IT
We collect Personal Data about you from:
* You: when you provide such information directly to us, and when Personal Data
about you is automatically collected in connection with your use of our
Services.
* Third parties, when they provide us with Personal Data about you ("Third
Parties"). Third Parties that share your Personal Data with us include:
* Service providers. For example, we may use analytics service providers to
analyze how you interact and engage with the Services, or third parties may
help us provide you with customer support.
* Social networks connected to the services. If you provide your social
network account credentials to us or otherwise sign in to the Services
through a third-party site or service, you understand some content and/or
information in those accounts may be transmitted into your Account with us.
* Advertising partners. We receive information about you from some of our
service providers who assist us with marketing or promotional services
related to how you interact with our websites, applications, products,
services, advertisements or communications.
We use the information We collect from Chartbeat Site Visitors, Chartbeat
Customers, and Customer Visitors to create a secure and personalized service,
according to the purposes described below.
A. CHARTBEAT SITE VISITORS (WHICH INCLUDES CUSTOMERS WHO VISIT THE SITE)
The following chart details the categories of Personal Data that we collect and
have collected from Chartbeat Site Visitors over the past twelve (12) months.
Category of Personal Data
Personal Data Collected
What is the source of this Personal Data?
A.
Personal identifiers
Examples : Real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, account name, Social
Security number, driver's license number, passport number or other similar
identifiers.
Name, account name, email address, IP address, business postal address.
You or your Chartbeat account's administrator
B.
Customer records identified by state law (including the California Customer
Records statute (Cal. Civ. Code § 1798.80(e)))
Name, signature, Social Security number, physical characteristics or
description, address, telephone number, passport number, driver's license or
state identification card number, insurance policy number, education,
employment, employment history, bank account number, credit card number, debit
card number or any other financial information, medical information or health
insurance information.
Name, employment records, credit card numbers
You or your Chartbeat account's administrator
C.
Internet or other similar network activity information
Examples : Browsing history, search history, or information on a consumer's
interaction with a website, application or advertisement.
Browsing history on our website or applications.
You
D.
Geolocation data
Examples : Physical location or movements.
We collect approximate location data based on a user's anonymized IP address.
You
For our website Visitors, we use data for the following purposes:
* Analytics of website traffic
* Providing information you request (e.g. newsletter subscriptions, responses
to support ticket)
B. CUSTOMERS (THOSE WHO USE THE CHARTBEAT PRODUCT)
For Customers specifically, We collect and store Personal Data that Our
Customers submit to Us, such as their names, job roles, e-mail addresses, and
billing information, to allow Us to identify Customers, provide the Service and
notify Customers of changes or updates to the Service.
If a Customer elects to provide it, We also collect and store the Customer's
phone number, which We use to assist Us in providing the Service, including to
contact them in account recovery and other scenarios.
We also collect other information from Customers, such as IP address and browser
type. We use the IP addresses of Customers to assist in login and other uses
related to Customers' use of the Service. Customers' sessions on Our Site are
also tracked for systems administration purposes and to track user trends. We
may link IP address and other information to a Customer's account.
We also collect Customers' user ID and password information to enable them to
log into and use the Service.
Finally, Customers will start receiving marketing emails from us when they
register for the Service, as we believe it is of our common interest for the
Customer to know more about our services and products. Customers can opt-out of
marketing emails by utilizing the unsubscribe links provided therein, but We may
still need to send Customers e-mails relating to their accounts (e.g. support
requests response, security warnings, updates to our Terms and Conditions), as
strictly needed, so We can continue to provide our Services in accordance with
our obligations to you.
C. CUSTOMER VISITORS (INDIVIDUALS WHO VISIT PUBLISHER'S WEBSITES)
For Customer Visitors, when a Customer Visitor visits a Customer Website, We
collect certain information regarding their use of the Customer Website, such as
their IP address and browser type on behalf of our Customer. Their session on
the Customer Website will be tracked. We may use their IP address to identify
the general geographic area from which they are accessing the Customer Website.
We remove the last octet of the IP address and therefore do not store IP
addresses or link IP addresses to any Personal Data. We also use this
information for systems administration purposes, abuse prevention and to track
user trends in connection with Our provision of the Service.
As part of the Service, We collect information relating to traffic on the
Customer Websites ("Traffic Data") on which Customers choose to activate the
Service. In connection with the collection of this Traffic Data, Chartbeat does
not collect any Personal Data from Customer Visitors, (i) so long as the
Customer configures the Chartbeat code on the Customer Website in accordance
with the instructions and documentation provided by Us, so that URLs containing
Personal Data of Customer Visitors are not captured by the Service, and (ii)
provided that We do collect IP addresses from Customer Visitors in order to show
geolocation information but We remove the last octet of the IP address and
therefore do not store IP addresses in a manner that would permit personal
identification.
Traffic Data is used to provide Customers with real-time analytics and uptime
monitoring. We may aggregate and anonymize Traffic Data with that from other
sites to provide benchmarking data and other functionality, but We will not use
or disclose aggregated Traffic Data in a manner that reveals the identity of a
Customer or Customer Website without the Customer's express prior consent.
We also collect first party cookie IDs on behalf of Customers. Chartbeat code,
by default, sets and reads a cookie on the Customer's website domain containing
a randomly-generated user ID for purposes of determining unique visitor counts
and visitors' loyalty to a site. Such information can be classified as Personal
Data under the European General Data Protection Regulation and any other
applicable data protections legislations which Chartbeat may be subject to,
including the Brazilian General Data Protection Law (Federal Law n. 13,709/2018)
(together, “Data Protection Laws”), but it is not stored in a manner that would
permit personal identification.
We also collect and use browser header information to help Us understand from
which websites a Customer Visitor navigates to a Customer Website.
Our Customers are required to: (a) make appropriate disclosures using the
Customer's privacy policy or via statements on the Customer's website(s); and
(b) obtain all Customer Visitors' consent to the use of cookies, if applicable
and when required by Data Protection Laws. Chartbeat is not and shall not be
liable for any collection or use of Personal Data of Customer Visitors due to a
Customer's placement of the Chartbeat code on the Customer Website not in
accordance with Chartbeat's instructions or documentation.
4. OUR LEGAL BASIS FOR USE OF YOUR PERSONAL DATA
We consider that the legal bases for using your Personal Data as set out in this
Privacy Policy are as follows:
A. CHARTBEAT SITE VISITORS
Our use of your Personal Data is necessary :
1. to perform Our obligations in connection with the Terms of Use which
Customers accept by using the Service; or
2. for Our legitimate interests or business purposes (for example, to ensure the
security of Our Site). Our legitimate interests and business purposes are to:
(i) run, grow and develop Our business; (ii) operate our Site; (iii) analyze the
use of Our Site and make improvements; (iv) identify visitors, administer the
Service; (v) make product decisions; (vi) notify visitors of changes or updates
to the Site; (vii) for systems administration purposes; and (viii) to track
visitor trends.
B. CUSTOMERS
Our use of your Personal Data is necessary:
1. To perform Our obligations in connection with the Terms of Use which you
accept by using the Service and/or to comply with Our contract to provide
Services to you or (if you are an employee of a Customer) your employer; or
2. For Our legitimate interests or the legitimate interests of others (for
example to ensure the security of Our Site). Our legitimate interest are to: (i)
run, grow and develop Our business; (ii) operate Our Site; (iii) allow Us to
identify Customers; (iv) provide the Service; (v) notify Customers of changes or
updates to the Service; (vi) contact you in account recovery and other
scenarios; (viii) assist in login and other uses related to Customers' use of
the Service; (ix) perform systems administration activities; (x) track visitor
trends; (xi) enable you to log into and use the Service; (xii) send marketing
emails; (xiii) send account related emails.
3. If we rely on your consent for us to use your Personal Data in a particular
way, but you later change your mind, you may withdraw your consent by contacting
us at privacy@chartbeat.com and we will stop doing so. However, if you withdraw
your consent, this may impact the ability for us to be able to provide Our
Services
C. CUSTOMER WEBSITE VISITORS
We are processors of information about Customer Visitors and therefore are not
strictly required to provide information about the legal basis on which We use
Personal Data of Customer Visitors. Accordingly, if you are a Customer Visitor,
you should check the privacy policy of the website that you are visiting and
that is being operated by Our Customer. Section 3 (c) above describes how we
process information on behalf of Our Customers.
If We rely on Our legitimate interests for using Personal Data, We will
undertake a balancing test to ensure that Our legitimate interests are not
outweighed by your interests or fundamental rights and freedoms which require
protection of the Personal Data. You can ask Us for information on this
balancing test by contacting us at privacy@chartbeat.com.
5. ONWARD TRANSFER - DISCLOSURE OF INFORMATION TO THIRD PARTIES
Except as expressly set out in this Privacy Policy, We will not sell, lease or
exchange the Personal Data relating to: (i) Chartbeat Site Visitors; (ii) Our
Customers; or (iii) Customer Visitors (to the extent that we obtain Personal
Data), to third parties without first obtaining express consent, unless
permitted or required by Data Protection Laws.
A. TRAFFIC DATA
For Customers and Customer Visitors, We may aggregate and anonymize Traffic Data
with that from Our other Customers to provide benchmarking data and other
functionality, but we will not disclose aggregated Traffic Data in a manner that
reveals the identity of a Customer or a Customer Website without the Customer's
express prior consent.
B. AGENTS, VENDORS AND SERVICE PROVIDERS
For all types of Personal Data (from Chartbeat Site Visitors, Customers and
Customer Visitors ), We employ other companies and people to perform tasks on
Our behalf and may need to share Personal Data with them to provide Our products
and services. Examples include billing, technical assistance, and customer
service. Our agents subscribe to the same level of privacy protection as we do.
Unless we tell you differently, Chartbeat's agents do not have any right to use
the Personal Data we share with them beyond what is necessary to assist us. Any
agent that we share your Personal Data with must agree, via contract, to provide
adequate protections for the Personal Data that are no less protective than
those set out in this policy.
C. BUSINESS TRANSFERS
Chartbeat may choose to buy or sell assets. In these types of transactions,
information about Customers as well as aggregated and anonymized data is
typically one of the business assets that is transferred. Moreover, if
Chartbeat, or substantially all of its assets, were acquired, user information
would be one of the assets that is reviewed and transferred or acquired by a
third party. You acknowledge that such transfers may occur, and that any
acquirer of Chartbeat may continue to use your Personal Data as set forth in
this Privacy Policy.
D. PUBLIC AUTHORITIES AND COMPLIANCE WITH LAW
Chartbeat may be required to disclose Personal Data in response to a lawful
request by public authorities, including to meet national security or law
enforcement requirements, prevent illegal activity, or comply with any legal
obligation.
E. ENFORCE OUR TERMS OF USE AND AGREEMENTS
We may disclose your Personal Data to third parties in order to enforce or apply
Our Terms of Service, or any other agreement or to respond to any claims, to
protect Our rights or the rights of a third party, to protect the safety of any
person or to prevent any illegal activity.
F. PROTECT RIGHTS AND PROPERTY
We may disclose your Personal Data to protect the rights, property, or safety of
Chartbeat, Our staff, Our Customers or other persons. This may include
exchanging Personal Data with other organizations for the purposes of fraud
protection.
In cases of onward transfer to third parties of data of EU or Swiss individuals
received pursuant to the EU-US and Swiss-US Privacy Shield, Chartbeat remains
potentially liable if third party processing Personal Data received from the
European Union or Switzerland on its behalf processes that Personal Data in a
manner which is inconsistent with the Privacy Shield Principles (unless
Chartbeat can prove that it is not responsible for the event giving rise to the
damage).
6. HOW LONG WE STORE YOUR PERSONAL DATA
We keep your Personal Data for no longer than necessary for the purposes for
which the Personal Data is processed. The length of time for which We retain
Personal Data depends on the purposes for which We collect and use it and/or as
required to comply with applicable laws and to establish, exercise or defend Our
legal rights.
Except as required by applicable laws or in order to defend any actual or
possible legal claims, We will take reasonable steps to return or irretrievably
delete all personal data processed on behalf of Our Customers when it is no
longer required to exercise or perform Our rights or obligations under Our Terms
of Service.
7. CHOICE, ACCESS AND YOUR RIGHTS
A. YOUR AUTHORIZATION REQUIRED
Whether you are a Chartbeat Site Visitor, a Customer or a Customer Visitor, We
will not use or share your Personal Data other than as set forth in this Privacy
Policy, or as you have explicitly authorized, without obtaining your consent.
If at any time We would like to disclose your Personal Data to a third party in
a manner not described above, We will provide you with an affirmative or
explicit (opt in) choice. To limit the use and disclosure of your Personal Data,
you may also submit a written opt-out request to privacy@chartbeat.com. Customer
Visitors specifically have the right to opt out of data tracking by visiting
https://static.chartbeat.com/opt-out.html
B. EMAIL OPT-OUT
As noted above in relation to Our Customers specifically, Customers will start
receiving marketing emails from us when they register for the Service, as this
kind of communication is in the common interests of both the Customers and
Chartbeat. Customers may choose not to receive marketing emails from Us and can
opt out of such e-mails by utilizing the unsubscribe links provided therein.
C. YOUR RIGHTS
In addition, you have certain rights in relation to your Personal Data. If you
would like further information in relation to these or would like to exercise
any of them, please contact Us via email at at privacy@chartbeat.com at any
time.
Please note that We do not retain IP addresses, browser information or header
information relating to Customer Visitors for more than a temporary period of
time in order to provide the Service, and as such, that information cannot be
accessed or modified once deleted.
You have the following rights; however, if you are Customer Visitor, except as
may otherwise be set forth below, you must exercise these by contacting the
Customer which operates the Customer Website that you are visiting and which
gives rise to your right to exercise.
Please note that the rights here described may suffer limitations or even be
enhanced depending on which laws of the Data Protection Laws are applicable to
You in particular. Accordingly, you may have additional rights as provided by
applicable laws or legal limitations, depending on where you are.
1. RIGHT OF ACCESS
You have a right of access to any Personal Data We hold about you. You can
ask Us (or if you are a Customer Visitor, the Customer which operates the
Customer Website that you are visiting) for a copy of your Personal Data;
confirmation as to whether your Personal Data is being used by Us; details
about how and why it is being used; and details of the safeguards which are
in place if We transfer your information outside of the United Kingdom, the
European Economic Area ("EEA") or any other areas covered by Data Protection
Laws.
2. RIGHT TO UPDATE YOUR INFORMATION
You have a right to request an update to any of your Personal Data which is
out of date or incorrect.
3. RIGHT TO DELETE YOUR INFORMATION
You have a right to ask Us (or if you are a Customer Visitor, the Customer
which operates the Customer Website that you are visiting) to delete any
Personal Data which is being held about you in certain specific
circumstances. You can ask Us (or if you are a Customer Visitor, the
Customer which operates the Customer Website that you are visiting) for
further information on these specific circumstances. When applicable,
contact Us at privacy@chartbeat.com.
We will pass your request onto other recipients of your Personal Data unless
that is impossible or involves disproportionate effort. You can ask Us who
the recipients are, by contacting us at privacy@chartbeat.com.
4. RIGHT TO RESTRICT USE OF YOUR INFORMATION
You have a right to ask Us (or if you are a Customer Visitor, the Customer
which operates the Customer Website that you are visiting) to restrict the
way that We process your Personal Data in certain specific circumstances.
You can ask Us (or if you are a Customer Visitor, the Customer which
operates the Customer Website that you are visiting) for further information
on these specific circumstances. Contact Us at privacy@chartbeat.com.
We will pass your request onto other recipients of your Personal Data unless
that is impossible or involves disproportionate effort. You can ask Us who
the recipients are by contacting us at privacy@chartbeat.com.
5. RIGHT TO STOP MARKETING
You have a right to ask Us to stop using your Personal Data for direct
marketing purposes. If you exercise this right, We will stop using your
Personal Data for this purpose. In any event, we do not use Customer Visitor
Personal Data for this purpose
6. RIGHT OF DATA PORTABILITY
You have a right to ask Us to provide your Personal Data to a third party
provider of services.
This right only applies where We use your Personal Data on the basis of your
consent or performance of a contract; and where Our use of your information
is carried out by automated means.
7. RIGHT TO OBJECT
You have a right to ask Us to consider any valid objections which you have
to Our use of your Personal Data where We process your Personal Data on the
basis of Our or another person's legitimate interest.
We will consider all such requests and provide Our response within a
reasonable period (and in any event within one month of your request unless
We tell you We are entitled to a longer period under applicable law). Please
note, however, that certain Personal Data may be exempt from such requests
in certain circumstances, for example if We need to keep using the
information to comply with Our own legal obligations or to establish,
exercise or defend legal claims. If an exception applies, We will tell you
this when responding to your request. We may request you provide Us with
information necessary to confirm your identity before responding to any
request you make. Further, if you are Customer Visitor, you may be required
to make your request by contacting the Customer which operates the Customer
Website that you are visiting and which gives rise to your request.
8. RIGHT TO OBTAIN INFORMATION
Depending on the jurisdiction under which the processing of Your Personal
Data takes place, you may have the right to obtain additional information
about how Your data is processed, with whom it was shared, what would happen
if you withdrew your consent, among other information, assured by Data
Protection Laws.
D. CALIFORNIA PRIVACY RIGHTS
If you are a Chartbeat Site Visitor and a California resident, you have the
rights outlined in this section. Please see the "Exercising Your Rights" section
below for instructions regarding how to exercise these rights. If there are any
conflicts between this section and any other provision of this Privacy Policy
and you are a California resident, the portion that is more protective of
Personal Data shall control to the extent of such conflict. If you have any
questions about this section or whether any of the following applies to you,
please contact us at privacy@chartbeat.com.
For purposes of exercising your rights below, please note the following
regarding how we collect and use your Personal Data as described in this Privacy
Policy:
The following details the categories of Personal Data that we collect and have
collected over the past twelve (12) months from Chartbeat Site Visitors:
personal identifiers; customer records identified by state law (including the
California Customer Records statute (Cal. Civ. Code § 1798.80(e)); internet or
other similar network activity information; and geolocation data.
Over the past twelve (12) months, we have disclosed the following categories of
Personal Data from Chartbeat Site Visitors to service providers or other parties
for business purposes: personal identifiers; customer records identified by
state law (including the California Customer Records statute (Cal. Civ. Code §
1798.80(e)); internet or other similar network activity information; and
geolocation data.
Over the past twelve (12) months, we have not sold your Personal Data, as the
term "sell" is defined in the California Consumer Privacy Act ("CCPA").
Access
You have the right to request certain information about our collection and use
of your Personal Data over the past 12 months. We will provide you with the
following information as a Chartbeat Site Visitor:
* The categories of Personal Data that we have collected about you.
* The categories of sources from which that Personal Data was collected.
* The business or commercial purpose for collecting your Personal Data.
* The categories of third parties with whom we have shared your Personal Data.
* The specific pieces of Personal Data that we have collected about you.
* If we have disclosed your Personal Data for a business purpose over the past
12 months, we will identify the categories of Personal Data shared with each
category of third party recipient.
Deletion
You have the right to request that we delete the Personal Data that we have
collected from you as a Chartbeat Site Visitor. Under the CCPA, this right is
subject to certain exceptions: for example, we may need to retain your Personal
Data to provide you with the Services or complete a transaction or other action
you have requested. If your deletion request is subject to one of these
exceptions, we may deny your deletion request.
Exercising Your Rights
To exercise the rights described above, you must send us a request that (1)
provides sufficient information to allow us to verify that you are the person
about whom we have collected Personal Data, and (2) describes your request in
sufficient detail to allow us to understand, evaluate, and respond to it. Each
request that meets both of these criteria will be considered a "Valid Request."
We may not respond to requests that do not meet these criteria. We will only use
Personal Data provided in a Valid Request to verify you and complete your
request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within 45 days of receipt. We will
not charge you a fee for making a Valid Request unless your Valid Request(s) is
excessive, repetitive, or manifestly unfounded. If we determine that your Valid
Request warrants a fee, we will notify you of the fee and explain that decision
before completing your request.
You may submit a Valid Request using the following methods:
• Call us at: (646) 786-8472
• Emailing us at: privacy@chartbeat.com
We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA.
We will not discriminate against you for exercising your rights under the CCPA.
We will not deny you our goods or services, charge you different prices or
rates, or provide you a lower quality of goods and services if you exercise your
rights under the CCPA. However, we may have different tiers of Services as
allowed by applicable data protection laws (including the CCPA) with varying
prices, rates, or levels of quality of the goods or services you receive related
to the value of Personal Data that we receive from you.
E. NEVADA RESIDENTS
If you are a resident of Nevada, you have the right to opt-out of the sale of
certain Personal Data to third parties who intend to license or sell your
Personal Data. You can exercise this right by contacting us at
privacy@chartbeat.com] with the subject line "Nevada Do Not Sell Request" and
providing us with your name and the email address associated with your account.
Please note that we do not currently sell your Personal Data (as sales are
defined in Nevada Revised Statutes Chapter 603A).
8. COOKIES
Like many other websites, We use a standard technology called "cookies."
Cookies are small pieces of information stored on your hard drive. They can help
make the Internet experience quicker and more convenient.
A. OUR SITE
As set forth above, we may use cookies in connection with third party services
to run analytics on Our Site.
B. CUSTOMERS
Cookies allow Customers to login without entering their user ID and password
each time they use the Service.
C. CUSTOMERS' WEBSITES
We also use cookies on Customer Websites; these cookies help Us understand how
Customer Visitors interact with those Customer Websites. Cookies also allow Us
to improve the Service.
If a Customer does not allow the placement of Chartbeat cookies on its Customer
Website, the "new vs. returning user" data point in its Chartbeat dashboard will
not be accurately reported. If you choose to remove Chartbeat cookies, please
refer to the documentation for your browser.
D. DISABLING COOKIES
Most browsers have an option for turning off the cookie feature, which will
prevent your browser from accepting new cookies, as well as (depending on the
sophistication of your browser software) allowing you to decide on acceptance of
each new cookie in a variety of ways. If a Customer disables cookies, it will
not be able to use the data tracking capabilities of the Service.
E. FOR OUR EUROPEAN CUSTOMERS WHERE THE EU EPRIVACY DIRECTIVE APPLIES:
Chartbeat uses several cookies:
* _cb: This cookie stores a visitor's unique identifier (relative to your
specific site) for Chartbeat tracking on your site. This cookie has a 395 day
duration.
* _chartbeat2: This cookie stores timing information about when this visitor
has visited your site before. This enables us to distinguish between new,
returning, and loyal visitors. This cookie has a 395 day duration.
* _cb_svref : This cookie stores the original referrer for this site visitor --
for example, this will store the fact that a visitor arrived to your site via
Twitter, past the first page view, so that when a visitor recirculates to a
different article page, we still know that they originally arrived on your
site via Twitter. This cookie expires after 30 minutes but the timer is reset
if a visitor visits a new page on your site before the cookie expires. This
cookie has a 30 minute duration.
* _chartbeat4 : This is a short-lived cookie that carries leftover engagement
data from one page to the next, to make sure that we can send it to our
servers successfully from the next page. This ensures that we capture as much
engagement data as possible. This cookie has a 1 minute duration.
* _chartbeat5 : This is a short-lived cookie that carries click information
from one page to the next. This enables us to track which links on a page
were clicked on to display to editors in real-time. This cookie has a 1
minute duration.
* _v__chartbeat3 : This is used by our video tracking system. It is a
video-specific visitor identifier. This cookie has a 1 minute duration.
* _v__cb_cp: This is used by our video tracking system. It briefly stores
leftover data from a previous video view session as a visitor navigates from
one page to the next. This cookie has a 1 hour duration.
9. LINKS TO THIRD PARTY WEBSITES
Our Site may contain links to third party websites. Please be aware that We are
not responsible for the privacy practices of third party websites you choose to
visit. If you provide any Personal Data directly to parties other than Us,
different rules may apply to the use or disclosure of that Personal Data. We
encourage you to investigate and ask questions before disclosing your Personal
Data to third parties.
10. THIRD PARTY ADVERTISERS
We may choose to deploy advertising on the Site and Service that is delivered to
Chartbeat Visitors and Customers through a third party's advertising server.
Information about Chartbeat Visitors and Customers' use of Our Service, such as
the number of times a visitor has viewed an ad (but no Personal Data of the
user), would be used in such a scenario to serve ads to Chartbeat Visitors and
Customers.
11. VOLUNTARY PUBLIC DISCLOSURE OF PERSONAL DATA
Please be aware that whenever one voluntarily discloses Personal Data online -
e.g., on message boards, in chat areas, in file uploads, through events, etc. -
that information becomes public and can be collected and used by others and
indexed in search engines. We have no control over, and take no responsibility
for, the use, storage or dissemination of such publicly disclosed Personal Data.
By posting Personal Data online in public forums, users may receive unsolicited
messages from other parties.
If you log on to our Site or Service through a social networking site (e.g.,
Facebook or Twitter), we may receive personal or anonymous data about you from
that site, in accordance with the terms of use and privacy policy of that site.
We may add this information to the information we have already collected from
you via the Site or Service.
12. PRIVACY PROTECTION FOR CHILDREN
In compliance with the Children's Online Privacy Protection Act (COPPA),
applicable European data privacy laws, and other Data Protection Laws, We do not
knowingly provide access to the Service to persons under the age of eighteen
(18). If We learn that any user of the Service is under the age of eighteen
(18), We will take appropriate steps to remove that user's information from Our
records and We will restrict that individual from future access to the Service.
Please contact us at privacy@chartbeat if you are aware that we may have
inadvertently collected Personal Data from a child.
13. SECURITY
We have implemented security measures to protect information from loss, misuse
and alteration. We use industry-standard practices such as encrypted storage,
firewalls and password protection systems to safeguard the confidentiality of
Personal Data which is collected and used in accordance with this Privacy
Policy. Each of Our employees and agents are aware of Our security policies;
Personal Data is only available to those employees and agents who need it to
perform their jobs.
14. LOCATION AND STORAGE OF PERSONAL DATA
We process all Personal Data in facilities in the United States. Personal Data
is either collected in the United States, obtained through websites which are
hosted in the United States, or transferred to the United States from websites
which are hosted outside of the United States.
Regardless of where the Personal Data comes from, it is subject to this Privacy
Policy and receives the same level of privacy protection as described herein.
15. INTERNATIONAL USERS
A. EU-US AND SWISS-US PRIVACY SHIELD FRAMEWORK (THE "PRIVACY SHIELD")
Chartbeat complies with the EU-US Privacy Shield Framework and the Swiss-US
Privacy Shield Framework as set forth by the U.S. Department of Commerce
regarding the collection, use, and retention of Personal Data transferred from
the European Union, the United Kingdom, and Switzerland to the United States,
respectively. Chartbeat has certified to the Department of Commerce that it
adheres to the Privacy Shield Principles. If there is any conflict between the
terms in this privacy policy and the Privacy Shield Principles, the Privacy
Shield Principles shall govern. To learn more about the Privacy Shield program,
and to view our certification, please visit https://www.privacyshield.gov/
Chartbeat is subject to the investigatory and enforcement powers of the Federal
Trade Commission in respect of any failure to comply with the Privacy Shield.
B. STANDARD CONTRACTUAL CLAUSES
In accordance with our Data Processing Addendum, which is incorporated into our
terms of service, we utilize the standard contractual clauses for authorizing
transfers of EU personal data to the US.
16. CONTACT US
A. GENERAL
If you have any questions or complaints about how we use your Personal Data, or
if you would like to request access to your information in accordance with this
Privacy Policy, please contact Chartbeat's Chief of Product, Engineering, and
Data Science at privacy@chartbeat.com, or Chartbeat, Inc. at 826 Broadway, 6th
Floor, New York, New York 10003.
We have also appointed an EU based representative who can be contacted at:
chartbeat@mcf.ie
You may also make a complaint to the UK Information Commissioner's Office or the
data protection regulator in the country where you usually live or work, or
where an alleged infringement of the General Data Protection Regulation has
taken place. Alternatively, you may seek a remedy through the courts if you
believe your rights have been breached.
B. COMPLAINTS UNDER THE PRIVACY SHIELD PRINCIPLES
We follow internal procedures for verifying that Our commitments under this
Privacy Policy have been implemented, and will remedy problems arising out of a
failure to comply with this Privacy Policy, and (if applicable) the Privacy
Shield Principles.
In compliance with the US-EU and Swiss-US Privacy Shield Principles, Chartbeat
commits to resolve complaints about your privacy and our collection or use of
your Personal Data. European Union, United Kingdom, Swiss or Brazilian
individuals with inquiries or complaints regarding this privacy policy should
first contact Chartbeat at privacy@chartbeat.com.
Chartbeat has further committed to refer unresolved privacy complaints under the
Privacy Shield Principles to an independent dispute resolution mechanism, the
BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive
timely acknowledgment of your complaint, or if your complaint is not
satisfactorily addressed, please visit
https://bbbprograms.org/privacy-shield-complaints/ for more information and to
file a complaint. This service is provided free of charge to you.
Provided certain conditions are met, you may also be entitled to invoke binding
arbitration before a Privacy Shield Panel for residual claims about whether
Chartbeat has violated its obligations to you under the Privacy Shield, and if
that violation remains fully or partially unremedied.
For individuals in the United Kingdom, we have appointed a UK based
representative to serve as a direct contact for data protection authorities and
individuals on our behalf, who can be contacted at chartbeat@mcfg.co.uk or MCF
Legal Technology Solutions (UK) Limited, Tower 42 Level 38C, 25 Old Broad St,
London EC2N 1HQ, United Kingdom.
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