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Submitted URL: https://link.frjewellery.com.au/u/nrd.php?p=8UiToogByu_401822_902584_1_43&ems_l=1014975&i=1&d=ODE5NTc4NzM%3D%7COFVpVG9vZ0J5dQ%3D...
Effective URL: https://www.ezibuy.com/au/ezibuy-returns.html?sc_src=email_902584&sc_lid=81957873&sc_uid=8UiToogByu&sc_llid=401822&sc_e...
Submission: On November 26 via api from US — Scanned from AU
Effective URL: https://www.ezibuy.com/au/ezibuy-returns.html?sc_src=email_902584&sc_lid=81957873&sc_uid=8UiToogByu&sc_llid=401822&sc_e...
Submission: On November 26 via api from US — Scanned from AU
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ALL By F&R Designer Jewellery Now $20! Plus, FREE Shipping when you buy 3 or more! T&Cs Apply. SHOP NOW Skip to main content Skip to footer content Free Australian Delivery on orders over $200* | Easy Returns Wishlist AU AU NZ Wishlist Login 0 REMOVE PRODUCT? × Are you sure you want to remove the following product from the cart? Cancel Yes Back * New Arrivals New Arrivals * Women * Dresses * Maxi Dresses Womens Tops Womens Dresses Womens Pants Womens Linen * Midi Dresses Womens Tops Womens Dresses Womens Pants Womens Linen * Shift Dresses Womens Tops Womens Dresses Womens Pants Womens Linen * Swing Dresses Womens Tops Womens Dresses Womens Pants Womens Linen * Everyday Dresses Womens Tops Womens Dresses Womens Pants Womens Linen Womens Tops Womens Dresses Womens Pants Womens Linen * Tops * Blouse Womens Tops Womens Dresses Womens Pants Womens Linen * Camisoles & Singlets Womens Tops Womens Dresses Womens Pants Womens Linen * Long Sleeve Womens Tops Womens Dresses Womens Pants Womens Linen * Polo Womens Tops Womens Dresses Womens Pants Womens Linen * Shirts Womens Tops Womens Dresses Womens Pants Womens Linen * Short Sleeve Womens Tops Womens Dresses Womens Pants Womens Linen * T-shirts Womens Tops Womens Dresses Womens Pants Womens Linen * Tanks Womens Tops Womens Dresses Womens Pants Womens Linen * Tunics 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Rash Shirts Womens Tops Womens Dresses Womens Pants Womens Linen * Swimsuits Womens Tops Womens Dresses Womens Pants Womens Linen * Tankini Womens Tops Womens Dresses Womens Pants Womens Linen Womens Tops Womens Dresses Womens Pants Womens Linen * Shoes * Boots Womens Tops Womens Dresses Womens Pants Womens Linen * Flats Womens Tops Womens Dresses Womens Pants Womens Linen * Heels Womens Tops Womens Dresses Womens Pants Womens Linen * Sandals Womens Tops Womens Dresses Womens Pants Womens Linen * Slippers Womens Tops Womens Dresses Womens Pants Womens Linen * Sneakers Womens Tops Womens Dresses Womens Pants Womens Linen * Thongs Womens Tops Womens Dresses Womens Pants Womens Linen * Wedges Womens Tops Womens Dresses Womens Pants Womens Linen Womens Tops Womens Dresses Womens Pants Womens Linen * Accessories * Bags * Backpacks Womens Tops Womens Dresses Womens Pants Womens Linen * Clutch Bags Womens Tops Womens Dresses Womens Pants Womens Linen * Crossbody Bags Womens Tops Womens 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Linen * Sunglasses Womens Tops Womens Dresses Womens Pants Womens Linen Womens Tops Womens Dresses Womens Pants Womens Linen Womens Tops Womens Dresses Womens Pants Womens Linen Women * Dresses * Maxi Dresses * Midi Dresses * Shift Dresses * Swing Dresses * Everyday Dresses * Tops * Blouse * Camisoles & Singlets * Long Sleeve * Polo * Shirts * Short Sleeve * T-shirts * Tanks * Tunics * Bottoms * Pants * Jogger * Leggings * Track Pants * Trousers * Skirts * Maxi Skirts * Midi Skirts * Tiered Skirts * Wrap Skirts * Jeans * Shorts * Knitwear * Cardigans * Coatigans * Hoodies * Jumpers * Pullovers * Vests * Cashmere Blends * Merino & Lambswool * Jackets & Coats * Anoraks * Coats * Jackets * Biker Jackets * Blazers * Kimonos * Vests * Activewear & Leisure * Hoodies * Trackpants * Sleepwear * Pyjama Sets * Dressing Gowns * Lingerie * Bras * Briefs * Camis & Slips * Socks * Swimwear * Bikini Bottoms * Bikini Tops * Kaftans / Cover Ups * Rash Shirts * Swimsuits * Tankini * Shoes * Boots * 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Christmas Inflatables * Christmas Novelties * Christmas Tree Decorations * Christmas Wreaths & Garlands * AU AU NZ Black Friday Countdown Black Friday on NOW! 1. Home 2. Ezibuy Content 3. Ezibuy Returns 4. Ezibuy Returns RETURNS POLICY – EZIBUY CHANGE OF MIND We want you to love your purchase. You have the following options available if you change your mind: * If you made an online order and you change your mind, we will provide you with a refund only if you return your purchase to our New Zealand Distribution Centre (NZDC). * If you made an online order and you change your mind, we will provide you with your choice of a Credit Note/Gift Card on EziBuy branded product, if you return your purchase to any EziBuy store. The change of mind policy is subject to the following conditions: * The item(s) must be in original condition and packaging: unworn, unwashed and all tags attached. * This excludes Final Sale Items, Third-Party Seller Items, Personalised Gifts, Earrings, Beauty, Marketplace Products and Outlet Styles. No refund, exchange or gift card will be provided for change of mind on all Final Sale Items, Third-Party Seller Items, Personalised Gifts, Earrings, Beauty, Marketplace Products and Outlet Styles. * Items must be returned, either in store or online, with proof of purchase. * For hygiene reasons, we are unable to refund earrings, underwear, or swimwear. * Returns must be received by us within 30 days of purchase, either in store or by our NZDC. * Return shipping method and associated costs are the responsibility of the customer. * Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Mosaic Brands. * This policy does not affect your rights under the Australian Consumer Law and Fair Trading Act (New Zealand), including consumer guarantees. Please contact our customer care team by emailing mail@ezibuy.com.au OR mail@ezibuy.co.nz if you have any further questions. EziBuy is not responsible for returns that are not received. Items received by us at our NZDC, after the 30-day return period will not qualify for a refund. Please allow 30 working days from the receipt of your return to receive your refund. Refunds will be processed in the same manner as your payment method at the time of purchase. You will receive an email notifying you once your refund has been processed. We understand that there may come a time where you need to return a purchase from us, and we want to make the returns process as simple and easy as possible for you. We have a range of ways you can return an item and are happy to provide a refund within 30 days of purchase, provided they are NOT Final Sale Items, Third-Party Seller Items, Personalised Gifts, Earrings, Beauty, Marketplace Products and Outlet Styles, once returned to our NZDC. Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt, Returns Slip or a copy of the Invoice. *Courier Pickup: Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas. ITEMS WE CANNOT REFUND For hygiene reasons and to protect your health and the health of others, we are unable to refund earrings, underwear, and swimwear. All refunds exclude delivery charges. All Final Sale items, Third-Party Seller items, Personalised Gifts, Earrings, Beauty, Marketplace Products and Outlet Styles are non-returnable and non-refundable for change of mind, either instore or online. Change of mind includes unwanted, size, colour, design, fit and price. These items are clearly marked on our product pages as well as invoices with the statement “This is a Final Sale item. All Final Sale items are non-returnable and non-refundable for change of mind, either instore or online” or “This is a Third-Party Seller item. All Third-Party Seller items are non-returnable and non-refundable for change of mind, instore or online.” Faulty goods are excluded from this policy. This policy does not affect your rights under the Australian Consumer Law and Fair Trading Act (New Zealand), including consumer guarantees. Please refer to the INCORRECT OR FAULTY ITEM section. ONLINE ITEM Please use the return options below to choose from and ensure you are following our Returns Policy. All refunds exclude delivery charges. Our Returns Policy is in addition to your rights under the Australian Consumer Law and Fair Trading Act, including consumer guarantee. PAYPAL RETURNS Pay Pal returns can be accepted by our NZDC. Please use the return options on our website to choose from and ensure you are following our Returns Policy. AFTERPAY RETURNS Afterpay returns can be accepted by our NZDC. Please use the return options on our website to choose from and ensure you are following our Returns Policy. REFUNDS BELOW $5 & PAYPAL Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. If you are owed less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. Please note: if you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal's Refund Policy. CANCELLATIONS AND ORDER AMENDMENTS Please ensure all details provided are full and correct at the time you place your order. If you are using PayPal, please ensure your delivery address in PayPal is updated. Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to: * Change of delivery address * Changes to colours and sizes * Adding or removing items * Applying discounts or rewards * Full order cancellations Please ensure all details provided are full and correct at the time of order placement. PRODUCTS PURCHASED VIA AMAZON, EBAY, CATCH, TRADEME, MY DEAL, OZ SALE, SECRET SALES, WESTFIELD, KOGAN, ONCEIT and THE MARKET Mosaic Brands sell their products on various Marketplaces in Australia, USA and New Zealand, including (but not limited to) AMAZON, EBAY, CATCH, TRADEME, MY DEAL, OZ SALE, SECRET SALES, WESTFIELD, KOGAN, ONCEIT and THE MARKET. We do not accept in store or online returns for products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website. INCORRECT ITEMS OR FAULTY GOODS In the event that you receive a faulty Product, we recommend that as soon as you discover a fault, or if you received an incorrect item, please use the Contact Us form and send us a picture of the item and include a brief description of the fault. Once assessed and approved by our team or Third-Party Seller, we will refund you back to the original tender type. Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded. We will not be liable to you for failures, defects or delays in delivery caused by: * Your provision of incorrect or outdated information. * Your mailbox being full. * Your failure to comply with instructions for use of the Site; or * Any event which is outside of our reasonable control. This policy does not affect your rights under the Australian Consumer Law and Fair Trading Act (New Zealand), including consumer guarantees. FOR SALE ITEMS All Sale items are non-refundable for change of mind, instore or online. Sale items are identified on the product page and your invoice with the statement “All Sale items are non-refundable for change of mind, instore or online”. Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale. Incorrect or Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please follow the returns policy. This policy does not affect your rights under the Australian Consumer Law or Fair Trading Act (New Zealand), including consumer guarantees. CHANGE OF MIND Health Essentials are non-refundable where you have simply changed your mind about products purchased in the following categories: * First aid kits * Hand sanitiser * Cleaning and masks Pre-order: Please allow up to 10 weeks for delivery. All Final Sale items / Outlet Styles are non-refundable for change of mind, instore or online. Please contact our customer care team by emailing mail@ezibuy.com.au OR mail@ezibuy.co.nz if you have any further questions. Our return policy is in addition to your rights under the Australian Consumer Law or Fair Trading Act (NZ), including consumer guarantees. HOW TO RETURN To return product, * Access the Seko Returns Portal and enter your Order number and email address * Print your Label * Attach your Label to your parcel * Post your parcel For your convenience, you may re-use the packaging that your order arrived in. For your convenience, you may re-use the packaging that your order arrived in. Simply turn the packaging inside out and attach the Seko Returns label to the outside of the parcel. Note: Oversized items, personalised items, Marketplace Products, NEXT and Outlet styles are excluded from the Seko Returns portal. Please see our Returns Policy for further details ENTER YOUR EMAIL TO GET $20 OFF YOUR FIRST EZIBUY ORDER! As an EZIBUY member, you will receive the latest fashion updates, special offers and news. Please select Mr Mrs Ms Other Sign up Free shipping on orders over $200 Easy Returns Secure Payments Need Help? 1800-148-148 Connect With Us About Ezibuy * About Us * FAQ's Important Information * * Terms & Conditions * Privacy Policy * Third Party Terms & Conditions * Promotional Terms and Conditions * Transaction Terms My Account * Login * Register Shop Online * * Returns * Delivery * Afterpay * Women's Size Guide * Men's Size Guide ©2023 Mosaic Brands LTD