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DESKTOP SECURITY MANAGEMENT SPECIALIST

Location BANGALORE, Karnataka, India Category Transition, Service Delivery,
Account & Project Management Job Id REQ532872 Job Type Full time


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JOB DESCRIPTION

We Believe in Better!

We are a global information technology company that builds high-performance,
security-centric solutions that can help change the world. Enhancing people’s
lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better!  Here, you have the opportunity to learn new
skills, apply your expertise, and solve complex problems with cutting edge
technologies and solutions. You are part of a global diverse team that supports
you, drives change, and delivers successful results consistently.



Our associates are at the forefront of everything we do, driving our clients’
successes while giving back to communities and making this world a safer and
more secure place to live and work.  Our success is a direct result of the work
of our people who live and breathe our Core Beliefs. Simply put, we believe in
better lives.  Join us!



Learn more about Unisys and our key solution offerings: Unisys, Stealth™,
CloudForte®, InteliServe™



What success looks like in this role:



• Delivers and leads team in the delivery of Tier 2 remote hardware and software
support services to clients to resolve product use and multi-product/platform
problems, and/or questions relating to enterprise systems, networks and
application software, as well as desktop applications that are beyond the scope
of the client’s first level help desk support function. • Provides referrals
and/or dispatches to other service providers to ensure that client’s service
level and technical requirements are met. Interacts with clients in person or by
telephone. • Answer questions about installation, operation, configuration,
customization, and usage of second level remote hardware and software products.
• Applies diagnostic techniques to identify problems, investigates causes and
recommends solutions to correct failures. • Provides alerts and situation status
information to both client and Unisys management. Coordinates critical client
issues as well as new product and/or system implementations. • Monitors
performance and ensures completion of operational processes including incident
resolution, root cause analysis, change management, and continual service
improvement in accordance with Service Level Agreements. • Prepares, approves
and coordinates the implementation of technical documentation and ensures that
technical and client documentation is clear, current, accurate and complete. •
Identifies, develops and conducts training needs for other analysts and clients
as appropriate. • May participate or lead defined projects activities. Initiates
process improvements for internal and external clients. • May be required to
work in rotational shifts (24x7 shifts applicable) and provide on call support
if required. May function as a Shift Leader.





You will be successful in this role if you have:

• University degree or equivalent education and experience • Minimum of 5 years
relevant experienceAdvanced knowledge in one of the technologies relating to
enterprise systems, networks, backup, storage, cloud or a customer proprietary,
COTS, or Unisys application. Have specific certifications on the respective
domain, platform or application. •Ability to support multiple clients/
technologies as part of shared support delivery. •Must be client focused,
display interpersonal skills and be an effective team member. •Ability to train
and develop staff and/or client.


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Enhancing people’s lives through secure, reliable advanced technology Unisys is
a global information technology company that builds high-performance,
security-centric solutions for the most demanding businesses and governments on
Earth. Unisys offerings include security software and services; digital
transformation and workplace services; industry applications and services; and
innovative software operating environments for high-intensity enterprise
computing. We build better outcomes securely for our clients across the
Government, Financial Services and Commercial markets. 

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Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer –
Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual
Orientation/Gender Identity

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https://jobs.unisys.com/us/en/job/UNISUSREQ532872ENUS/Desktop-Security-Management-Specialist?userId=lq9j2frvrifhpqh0tjub7brhai&utm_source=phenom&utm_medium=email&utm_campaign=5e720744c9e77c0006e34898-1644568552-SimilarJobsSubscriptionCampaignEnglish(US)8