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EMAIL LINK TO TRIAL
WEB HELP DESK
Affordable Help Desk Ticketing and Asset Management Software.
Key Features
* Automation of ticketing
* Centralized knowledge base
* Tracking and management of IT assets
* Simplified project and task management with relational ticketing
* Integration with Active Directory and LDAP
* Reporting to measure SLAs
Starts at 349 €
Get a Quote
Support unlimited end users. Subscription and Perpetual Licensing options
available.
Download Free TrialEmail Link To TrialFully functional for 14 days
BUY NOWBUY NOWPerpetual Licenses OnlyPerpetual Licenses Only
Interested in Subscription pricing? Contact your Web Help Desk Sales Team.
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Interested in Subscription pricing? Contact your Web Help Desk Sales Team.
FEATURES
REMOTE SUPPORT INTEGRATION
Learn More
AUTOMATED TICKETING MANAGEMENT
Learn More
INCIDENT TRACKING
Learn More
SLA REPORTING
Learn More
ASSET MANAGEMENT
Learn More
REMOTE SUPPORT INTEGRATION
Learn More
AUTOMATED TICKETING MANAGEMENT
Learn More
INCIDENT TRACKING
Learn More
SLA REPORTING
Learn More
ASSET MANAGEMENT
Learn More
REMOTE SUPPORT INTEGRATION
Learn More
*
*
*
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AUTOMATED TICKETING MANAGEMENT
Learn More
INCIDENT TRACKING
Learn More
SLA REPORTING
Learn More
ASSET MANAGEMENT
Learn More
REMOTE SUPPORT INTEGRATION
Learn More
View All Features
HELP DESK TICKET MANAGEMENT SHOULDN’T BE HARD.
Do you find yourself asking…
* How can I provide better customer support?
HOW CAN I PROVIDE BETTER CUSTOMER SUPPORT?
Web Help Desk® centralizes and automates ticketing management tasks so you
can better support your customers. Keep track of tasks, including ticket
assignment, routing, and escalation. Link incident tickets to a single
problem for better organization, associate problem tickets with IT assets,
and track the history of asset service requests. You can also integrate our
Dameware® Remote Support software to easily support end users and
troubleshoot with just one click to streamline ticket from service request to
resolution.
Try our help desk ticketing software
* How can I fully automate my IT Help Desk solution?
HOW CAN I FULLY AUTOMATE MY IT HELP DESK SOLUTION?
Web Help Desk automates IT help desk and asset management operations by
automatically turning service requests and alerts into tickets. Leverage the
native integration with SolarWinds® network management and server monitoring
software to convert node performance issues directly into service tickets, or
implement IMAP, POP, and Exchange protocols to transform your mountain of
request emails into help desk tickets, streamlining the entire ticketing
process.
Automate your IT help desk
* How can I spend more time ensuring requests are fulfilled and less time
managing them?
HOW CAN I SPEND MORE TIME ENSURING REQUESTS ARE FULFILLED AND LESS TIME
MANAGING THEM?
Customer support software such as Web Help Desk enables you to simplify and
automate service request management. You can automate the ticket assignment,
routing, and escalation process to help ensure the right technician gets the
ticket at the right time. This saves time and manual effort for the help desk
team and can help improve overall help desk productivity.
Start focusing on customer service
* How can I simplify change management?
HOW CAN I SIMPLIFY CHANGE MANAGEMENT?
A “change” is an event approved by management and implemented with minimal or
accepted risk to the existing IT infrastructure. You can optimize IT change
management by providing your team with customizable tool to manage change,
keep track where tickets are, automate approval workflows, assign a Change
Advisory board, and configure approval process. Web Help Desk is a
comprehensive IT help desk and change management software built to deliver a
simple and automated process for managing and controlling change requests.
Minimize service impact on business
* How can I ensure delivery on service targets?
HOW CAN I ENSURE DELIVERY ON SERVICE TARGETS?
Service level agreements may vary with the needs of your clients and
stakeholders. To prevent any ticket from getting lost or delayed, different
reminder intervals may be configured based on the SLA priority of the service
ticket. You can customize further with color coding, text alerts, and
efficient ticket sorting, to help ensure as SLA breach times approach, a
ticket gets the attention it requires. Creating automated escalations for
virtually any service ticket-related field allows date-specific notifications
via email, visual queuing, and technician routing. Monitor SLA tickets by
status or technician performance, and keep your team updated on current
status
Support with clarity and transparency
* How can I track IT inventory and purchase orders?
HOW CAN I TRACK IT INVENTORY AND PURCHASE ORDERS?
Discovering and managing IT assets is a tough job for IT teams. With Web Help
Desk you can automate the process of asset discovery, tracking, and reporting
of your hardware and software assets. Assign an asset to a specific user and
get a granular view to a computer’s hardware and software including
information such as hostname, make, model, serial number, hard drive, memory,
installed software, history, orders, warranty, and lease end dates linked to
problem tickets. You can program automatic email inventory alerts on
approaching expiration dates to optimize IT inventory planning and
procurement forecasts.
Automate asset management
* How can I speed up customer service?
HOW CAN I SPEED UP CUSTOMER SERVICE?
Customer service software provides a central ticketing system as the
interface for end users to log tickets and IT technicians to receive and
manage tickets. You can speed up or reduce the number of inbound customer
support requests by automatically displaying self-service knowledge base
articles related to the type of service request and promote self-resolution.
When a problem is reported, you can embed videos and attach files or link
knowledge base articles directly into tickets. The knowledge base can be
extended anytime when repetitive service requests are noticed by your IT
agents. The cost per incident for a self-service resolution is less than half
the cost of a walk-up or even a phone-in incident resolution.
Promote self-service resolution
View All
How can I provide better customer support?
How can I fully automate my IT Help Desk solution?
How can I spend more time ensuring requests are fulfilled and less time managing
them?
How can I simplify change management?
How can I ensure delivery on service targets?
How can I track IT inventory and purchase orders?
How can I speed up customer service?
View All
HOW CAN I PROVIDE BETTER CUSTOMER SUPPORT?
Web Help Desk® centralizes and automates ticketing management tasks so you can
better support your customers. Keep track of tasks, including ticket assignment,
routing, and escalation. Link incident tickets to a single problem for better
organization, associate problem tickets with IT assets, and track the history of
asset service requests. You can also integrate our Dameware® Remote Support
software to easily support end users and troubleshoot with just one click to
streamline ticket from service request to resolution.
Try our help desk ticketing software
HOW CAN I FULLY AUTOMATE MY IT HELP DESK SOLUTION?
Web Help Desk automates IT help desk and asset management operations by
automatically turning service requests and alerts into tickets. Leverage the
native integration with SolarWinds® network management and server monitoring
software to convert node performance issues directly into service tickets, or
implement IMAP, POP, and Exchange protocols to transform your mountain of
request emails into help desk tickets, streamlining the entire ticketing
process.
Automate your IT help desk
HOW CAN I SPEND MORE TIME ENSURING REQUESTS ARE FULFILLED AND LESS TIME MANAGING
THEM?
Customer support software such as Web Help Desk enables you to simplify and
automate service request management. You can automate the ticket assignment,
routing, and escalation process to help ensure the right technician gets the
ticket at the right time. This saves time and manual effort for the help desk
team and can help improve overall help desk productivity.
Start focusing on customer service
HOW CAN I SIMPLIFY CHANGE MANAGEMENT?
A “change” is an event approved by management and implemented with minimal or
accepted risk to the existing IT infrastructure. You can optimize IT change
management by providing your team with customizable tool to manage change, keep
track where tickets are, automate approval workflows, assign a Change Advisory
board, and configure approval process. Web Help Desk is a comprehensive IT help
desk and change management software built to deliver a simple and automated
process for managing and controlling change requests.
Minimize service impact on business
HOW CAN I ENSURE DELIVERY ON SERVICE TARGETS?
Service level agreements may vary with the needs of your clients and
stakeholders. To prevent any ticket from getting lost or delayed, different
reminder intervals may be configured based on the SLA priority of the service
ticket. You can customize further with color coding, text alerts, and efficient
ticket sorting, to help ensure as SLA breach times approach, a ticket gets the
attention it requires. Creating automated escalations for virtually any service
ticket-related field allows date-specific notifications via email, visual
queuing, and technician routing. Monitor SLA tickets by status or technician
performance, and keep your team updated on current status
Support with clarity and transparency
HOW CAN I TRACK IT INVENTORY AND PURCHASE ORDERS?
Discovering and managing IT assets is a tough job for IT teams. With Web Help
Desk you can automate the process of asset discovery, tracking, and reporting of
your hardware and software assets. Assign an asset to a specific user and get a
granular view to a computer’s hardware and software including information such
as hostname, make, model, serial number, hard drive, memory, installed software,
history, orders, warranty, and lease end dates linked to problem tickets. You
can program automatic email inventory alerts on approaching expiration dates to
optimize IT inventory planning and procurement forecasts.
Automate asset management
HOW CAN I SPEED UP CUSTOMER SERVICE?
Customer service software provides a central ticketing system as the interface
for end users to log tickets and IT technicians to receive and manage tickets.
You can speed up or reduce the number of inbound customer support requests by
automatically displaying self-service knowledge base articles related to the
type of service request and promote self-resolution. When a problem is reported,
you can embed videos and attach files or link knowledge base articles directly
into tickets. The knowledge base can be extended anytime when repetitive service
requests are noticed by your IT agents. The cost per incident for a self-service
resolution is less than half the cost of a walk-up or even a phone-in incident
resolution.
Promote self-service resolution
WEB HELP DESK IS AN INDUSTRY FAVORITE. HANDS DOWN.
"Prior to using of SolarWinds Web Help Desk, we would only use email to receive
support requests. Almost all the time requests would get lost in the clutter.
Now, we can see an exact number of open tickets at any given time. It’s so
great, our other non-IT support departments have begun using Web Help Desk to
keep them on track and on time."
IT/Systems Administrator
Non Profit
"SolarWinds Web Help Desk makes it easier to keep track of projects and keep
everybody up to date. The ability to do that helps me keep my computer organized
on a per project basis."
Network Engineer
Small Business Telecommunications Services Company
“We are able to resolve tickets in a timelier manner and our customer
satisfaction scores are improving. Staff is documenting more information and we
are creating self-help pages as a result.”
Scott Chille
CIO
corvallis-clinic.com
"Web Help Desk’s abilities surrounding ticket automation and routing, the
approval process, internal tickets, and parent/child ticketing, have all
contributed to greater efficiencies."
Ryan Calhoun
Help Desk Technician
Central Florida Expressway Authority
"Our previous system was very limited...it didn’t always work. Web Help Desk is
an improvement in every feature when compared to our previous system, including
alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love
the pop-up notifications based on the Report Type selected by clients."
Help Desk Manager
Educational Institution
"Having the ability to respond to the client by email and with all the contact
information and hardware assigned to the user\client in one place makes it so
much faster and easier to provide support which means resolving the issue
faster."
Glenn Alderson
Security Analyst
McDonough District Hospital
"Prior to using of SolarWinds Web Help Desk, we would only use email to receive
support requests. Almost all the time requests would get lost in the clutter.
Now, we can see an exact number of open tickets at any given time. It’s so
great, our other non-IT support departments have begun using Web Help Desk to
keep them on track and on time."
IT/Systems Administrator
Non Profit
"SolarWinds Web Help Desk makes it easier to keep track of projects and keep
everybody up to date. The ability to do that helps me keep my computer organized
on a per project basis."
Network Engineer
Small Business Telecommunications Services Company
“We are able to resolve tickets in a timelier manner and our customer
satisfaction scores are improving. Staff is documenting more information and we
are creating self-help pages as a result.”
Scott Chille
CIO
corvallis-clinic.com
"Web Help Desk’s abilities surrounding ticket automation and routing, the
approval process, internal tickets, and parent/child ticketing, have all
contributed to greater efficiencies."
Ryan Calhoun
Help Desk Technician
Central Florida Expressway Authority
"Our previous system was very limited...it didn’t always work. Web Help Desk is
an improvement in every feature when compared to our previous system, including
alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love
the pop-up notifications based on the Report Type selected by clients."
Help Desk Manager
Educational Institution
"Having the ability to respond to the client by email and with all the contact
information and hardware assigned to the user\client in one place makes it so
much faster and easier to provide support which means resolving the issue
faster."
Glenn Alderson
Security Analyst
McDonough District Hospital
"Prior to using of SolarWinds Web Help Desk, we would only use email to receive
support requests. Almost all the time requests would get lost in the clutter.
Now, we can see an exact number of open tickets at any given time. It’s so
great, our other non-IT support departments have begun using Web Help Desk to
keep them on track and on time."
IT/Systems Administrator
Non Profit
"SolarWinds Web Help Desk makes it easier to keep track of projects and keep
everybody up to date. The ability to do that helps me keep my computer organized
on a per project basis."
Network Engineer
Small Business Telecommunications Services Company
“We are able to resolve tickets in a timelier manner and our customer
satisfaction scores are improving. Staff is documenting more information and we
are creating self-help pages as a result.”
Scott Chille
CIO
corvallis-clinic.com
Take the Next Step
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