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 3. Network News
 4. 2022 News
 5. Where to find documents as they go digital-only

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November 17, 2022


WHERE TO FIND DOCUMENTS AS THEY GO DIGITAL-ONLY

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Over the last year, we’ve transitioned printed documents for most network health
care professionals and facilities from mail to electronic delivery, including:

 * Provider remittance advice (PRAs)
 * Prior authorization and other clinical letters
 * Appeal determinations
 * Overpayment letters
 * Claim acknowledgments


IF YOU’RE STILL RECEIVING LETTERS/DOCUMENTS BY MAIL

You may have noticed that your organization still receives some correspondence
by mail. Some documents will continue to be printed and mailed if:

 * The document isn’t available in Document Library
 * Paper delivery is required for regulatory or compliance reasons
 * You provide service to community plan members in a state that has not yet
   transitioned to paperless


VIEW DOCUMENTS IN DOCUMENT LIBRARY

For documents no longer being mailed, an email notification will be sent when
they’re available in Document Library in the UnitedHealthcare Provider Portal.
The email will also tell you in which Document Library folder you can find them.


TIPS TO HELP ENSURE YOU DON’T MISS INFORMATION

 * Check Document Library regularly for new letters
   * To access Document Library, you should have your own One Healthcare ID and
     password. Learn more and get a One Healthcare ID.
 * Use the TrackIt tool, found in the portal, to view many documents you’d
   normally access in Document Library. This includes activity on requests,
   pended claims, reconsiderations, appeals, Smart Edits and more.
 * Consider other digital tools, including Electronic Data Interchange (EDI) or
   application programming interface (API), to send or receive information from
   UnitedHealthcare.
 * Talk to your Primary Access Administrator (PAA) about your notification
   preferences
   * When new communications are available, UnitedHealthcare sends an email
     notification to the address on file, which is typically the PAA
   * The PAA is the only person in your organization who can change email
     delivery preferences, set up group inboxes, etc.


WHAT’S AHEAD IN PAPERLESS

UnitedHealthcare has made a companywide commitment to using personalized,
digital tools wherever possible. These tools are designed to help you get
information quickly and more efficiently while helping reduce paper use and its
related environmental impact.

Letters we mail you aren’t the only communications going digital. In 2023, we’ll
shift from reducing paper we send you to reducing paper you send to us when
digital options are available. Contracted health care professionals and
facilities will be required to submit most claims, claim attachments,
reconsideration requests and appeal requests electronically. We’ll also continue
to provide and promote member health plan ID cards in digital formats, which may
require changes in your patient intake process. 

All required paperless transitions will be announced in Network News at least 90
days prior to the change. We encourage you to explore our digital solutions and
review your workflows so that your team is prepared. Review the most up-to-date
information, exclusions and schedule at UHCprovider.com/digital. 


QUESTIONS?

Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711,
7 a.m.–5 p.m. CT, Monday–Friday.

PCA--1-22-02831-PO-NEWS_10312022


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