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Submission: On March 07 via api from US — Scanned from CA

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Introducing the new UKG Ready BOT.

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Introducing UKG Ready BOT for Live Chat



We are revamping the live support chat experience within your UKG Ready®
solution to include a 24/7 chatbot. The UKG Ready BOT provides users with
relevant documentation that can help answer general how-to and configuration
questions while waiting to be routed to a support agent. This change allows you
to interact with the Live Chat without waiting for an agent to become available.
If the chat takes place outside of the UKG Ready Support team’s standard
operating hours, the chatbot will record your message and connect you with an
agent as soon as one becomes available.

Live Chat functionality is available to authorized system administrators with
access to open support cases. You have been identified as an authorized user for
your organization and can begin using the new Live Chat experience starting
March 14, 2024.

For more information on how this new experience will work, please review the UKG
Ready Live Support Chat overview.

*If you're not logged in to the UKG Community, you'll be asked to enter your
credentials when accessing the link(s).

UKG
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