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Submitted URL: https://www.blueairweb.com/en/gb/privacy-policy/
Effective URL: https://www.flyblueair.com/en/gb/privacy-policy/
Submission: On August 04 via manual from GB — Scanned from GB

Form analysis 4 forms found in the DOM

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      <!-- ngRepeat: error in errors -->
    </div>
  </div>
  <div class="form-row">
    <a type="button" href="https://www.flyblueair.com/Membership/Redirect/ForgotPassword" class="btn btn-secondary blue">Forgot your password?</a>
  </div>
  <div class="form-row">
    <button type="submit" class="btn btn-primary btn-blue full-width">Login</button>
  </div>
</form>

POST /ChangeUserInfo

<form method="post" action="/ChangeUserInfo">
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    <div class="label">Language</div>
    <div class="select-list language-select-list">
      <span class="overlay" aria-hidden="true"></span>
      <span role="button" class="selected">English</span>
      <div class="dest-dropdown js-dest-overlay">
        <ul role="menubar" aria-hidden="true" aria-label="Language menu">
          <li role="menuitem" class="language-item" data-value="de-DE"><span class="primary">
              <img src="https://www.flyblueair.com/media/default/flags/flag-de.svg" alt="Germany flag">Deutsch </span></li>
          <li role="menuitem" class="language-item" data-value="el-GR"><span class="primary">
              <img src="https://www.flyblueair.com/media/default/flags/flag-gr.svg" alt="Greece flag">Ελληνικά </span></li>
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              <img src="https://www.flyblueair.com/media/default/flags/flag-fr.svg" alt="France flag">Français </span></li>
          <li role="menuitem" class="language-item" data-value="it-IT"><span class="primary">
              <img src="https://www.flyblueair.com/media/default/flags/flag-it.svg" alt="Italy flag">Italiano </span></li>
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              <img src="https://www.flyblueair.com/media/default/flags/flag-ro.svg" alt="Romania flag">Română </span></li>
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GET /Search

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  <label id="searchLabel" for="searchtxt">Looking for something ?</label>
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  <button type="submit">Count me in</button>
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Text Content

   
 * Hi
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PRIVACY POLICY

1. WHO WE ARE

2. WHAT KIND OF PERSONAL DATA DO WE PROCESS, FOR WHAT PURPOSES AND ON WHAT
GROUNDS?

3.WHO DO WE DISCLOSE YOUR PERSONAL DATA TO?

4. TRANSFER OF PERSONAL DATA ABROAD

5. HOW LONG WE STORE YOUR PERSONAL DATA

6. PROCESSING OF DATA OF CHILDREN UNDER THE AGE OF 16

7.SECURITY OF THE DATA PROCESSING

8. REFUSAL OF THE PROCESSING AND CONSEQUENCES THEREOF

9. RIGHTS OF THE DATA SUBJECTS

10. CHANGES TO THIS PRIVACY POLICY

11. CONTACT


1. WHO WE ARE

The data controller is Blue Air Aviation S.A., a limited liability company, with
its headquarters in Sos. Bucuresti-Ploiesti, nr. 42-44, complex Baneasa Business
& Technology Park, cladirea A, aripa A1, et 3-4, sector 1, Bucharest, Romania,
registered with the Bucharest Trade Registry under no. RO31525574, sole
identification number J40/5103/17.04.2013, email dpo@blueair.aero (“Blue Air” or
the “Company”).
For more information regarding the Company, please visit www.flyblueair.com


2. WHAT KIND OF PERSONAL DATA DO WE PROCESS, FOR WHAT PURPOSES AND ON WHAT
GROUNDS?

In the process of operating this website, the Company will collect certain
information (“personal data”) relating to identified natural persons or which
can identify natural persons, which are provided by the users of this website
directly (e.g. name, surname, postal address, e-mail address, telephone number,
date of birth, etc.) or indirectly (e.g. IP address).
We will process personal data for the following purposes, based on the legal
grounds indicated for each of them:


2.1. BROWSING THE WEBSITE. USE OF COOKIES

When you are visiting our website, we are using cookies to automatically collect
technical information that could identify the user, such as the IP address, the
type of internet browser used for navigating our website, your operating system,
domain name or domain host through which the user is browsing the website.
The main purpose of using cookies is to help you have a better navigation
experience and for advertising purposes, to offer you content tailored to your
interests and preferences. As such, insofar you have consented to the use of
cookies, we will use cookies to offer you a personalized and relevant experience
of browsing our website and to understand how you interact with our advertising
content.
For more information on the use of cookies on this website and the purposes for
which they are used, as well as regarding your possibilities to control and/or
disable the cookies, please see our Cookies Policy, available here.


2.2. ANSWERING YOUR QUESTIONS, REQUESTS OR COMPLAINTS

We will process your personal data, such as name and surname, email address,
telephone number and any other information or details you may provide us with in
the correspondence, in order to communicate with you regarding the progress of
the purchased services (possible timetable changes/cancelling of flights,
modifications of other acquired services, managing complaints and processing
claims under exceptional circumstances), depending on the communication channel
you are contacting us, as described below.

PurposeLegal groundsDuration Providing answers to your inquiries, complaints, or
requests by electronic mail (e-mail) or phone Processing is based on a
legitimate interest, allowing us to provide answers to your questions,
complaints, or requests. Legal obligation based on consumer protection
legislation; Contractual obligation based on the sales contract 7 years, which
include the longest period of statute of limitation in the applicable law
systems (6 years), to which we add a year as transition period





2.3. PROMOTIONAL CAMPAIGNS

We will process personal data collected from you by filling-in participation
forms on our website or similar forms to organize promotional campaigns and/or
contests, or to award prizes to the winners of promotional campaigns, as well as
to analyse the effectiveness of our promotional campaigns.
In case we collect data such as the identity card series and number or the
personal identification code, these will be collected and used for the above
purpose solely to comply with the fiscal obligations in connection with the
prizes awarded to the winners of the campaign and/or contests. Your
participation to such promotional campaigns and/or contests is voluntary.
Therefore, it is your choice to decide whether to offer us personal data, by
filling-in participation forms on our website or similar forms as provided by
the rules of the promotional campaigns or contests.

PurposeLegal groundDuration Organize promotional campaigns and/or contests
Contractual obligation (company/competition rules) 7 years, which include the
longest period of statute of limitation in the applicable law systems (6 years),
to which we add a year as transition period Processing data of the winners of
promotional campaigns for the purpose of awarding the prize and also for
complying with the fiscal legal requirements. Contractual obligation;Legal
obligation 10 years, under the provisions of the fiscal law Marketing
communications related to the services / products of the contractual partners
Name and surname, e-mail address, phone number 2 years or until withdrawal of
consent



We will not publish the name, surname, photograph or other personal data of the
winners of the promotional campaign and/or contest on our website, unless the
data subject has provided us with his/her consent in this respect.


2.4. DIRECT MARKETING COMMUNICATIONS

We may process personal data to inform you about our products and services,
promotional offers and for newsletter subscription. As a general rule, such
personal data will be processed for direct marketing purposes only based on your
consent and by using the communication channels (e.g. email, sms etc) you agreed
with upon providing your consent. However, insofar you have provided us with
your email address on the occasion of purchasing a product or service from us,
we may use the email address, in compliance with the legal provisions in force
allowing us to present you commercial communications regarding similar products
or services, based on our legitimate interest in this respect; in such a case,
upon obtaining the email address from you and subsequently, for each marketing
message we may send you, we will provide you with the option to oppose to such
utilization of the email address (unsubscribe).

PurposeCategories of processed dataLegal groundDuration Commercial
communications regarding similar products or services Email address provided on
the occasion of purchasing a product or service from the Company Legitimate
interest 2 years Other direct marketing communications As provided by the data
subject upon expressing his/her consent, e.g. name and surname, e-mail address,
telephone number. Consent 2 years or until the consent is withdrawn Marketing
communications regarding the services / products of the contractual partners
Name and surname, e-mail address, telephone number. Consent 2 years or until the
consent is withdrawn





2.5. SURVEYS, CUSTOMERS SATISFACTION STUDIES AND FEEDBACK FROM CUSTOMERS

We will process your personal data when you decide to participate to our surveys
or market studies, customer satisfaction inquiries or when you provide feedback
on our products and services. Such personal data will be processed for the above
purpose only based on your consent, also having in view our legitimate interest
to help us understand the customers’ needs and expectations about our products
and services. Your participation to such surveys or market studies is voluntary.
Therefore, it is your choice to decide whether to offer us personal data (such
as name and surname, information regarding your preferences and shopping habits
or other personal data that you may offer to provide), by filling-in
participation forms on our website or similar forms as provided by the
respective surveys or studies.

PurposeLegal groundDuration Surveys or market studies, customer satisfaction
inquiries or when you provide feedback on our products and services/td> Consent,
Legitimate interest, for customer satisfaction inquiries and improving customer
experience, to improve services and the portfolio of services. 2 years or until
the consent is withdrawn





2.6. AUTOMATED DECISION MAKING AND AUTOMATED PROFILING

The personal data referred to herein are subject to automated decision making,
including profiling. The logic involved by the processing is to improve the
experience of buying services of the Company and to developing the services
portfolio of the Company.
The purpose of this type of processing is:

PurposeLegal groundDuration We will keep and evaluate information regarding the
most recent visits on our website and how you navigate through different
sections of our website for analytical purposes, to understand the way people
use our website in order to make it more intuitive Legitimate interest 2 years
We will keep a record of the articles and pages on our website that you have
accessed, and we will use that information to place on this website advertising
that is relevant to your interests, which we have identified based on the
articles you have read Legitimate interest 2 years





2.7. SELLING OF PLANE TICKETS AND/OR ASSOCIATED SERVICES

For the purchase of our products and services, both ours and our contractual
partners, we inform you that we will process the following personal data: name,
surname, nationality, type of passenger (gender, adult/child), home address,
e-mail address, phone number, IP address, passport number or other numbers and
details of the recognized identity document, type of credit card, credit card
number, credit card holder, credit card security number or other payment
details, medical conditions (for passengers which solicit services/special
assistance transportation), as follows:

PurposeLegal groundsDuration Selling of plane tickets and/or associated services
Contractual obligation 7 years, which include the longest period of statute of
limitation in the applicable law systems (6 years), to which we add a year as
transition period Registration and fulfilment of plane ticket changes
Contractual obligation 7 years, which include the longest period of statute of
limitation in the applicable law systems (6 years), to which we add a year as
transition period Acquisition of third-party products and services through our
website Contractual obligation 3 years


2.8. INVOICING AND MANAGEMENT OF PAYMENTS

In the context of purchasing of products and services, we process personal data
in order to achieve the following purposes: issuing invoices (including
e-invoices), making payments, including but not limited to repayments and
damages, as well as managing cash transactions and we collect personal data such
as: name, surname, national identification number, serial and identity document
number, issuing and expiry date of the identity document, date and place of
birth, address, telephone number, e-mail address, bank details, citizenship,
gender.

PurposeLegal groundsDuration Issuing invoices (including e-invoices), making
payments, including but not limited to reimbursements and compensations, and
managing cash transactions Contractual obligation; Legal obligation 10 years





2.9. DATA PROCESSING OF THE REPRESENTATIVES OF THE CONTRACTUAL PARTNERS INVOLVED
IN THE EXECUTION OF THE CONTRACTS WITH THE COMPANY AND/OR THE REPRESENTATIVES OF
THE PUBLIC AUTHORITIES

If you are the contact person of the partners, potential partners, or public
authorities with whom the Company interacts in the course of the contracts, the
Company processes your personal data as follows:

 * To initiate or develop the contractual relationship between the Company and
   partners or potential partners;
 * To initiate or develop the relations between the Company and the
   representatives of the public authorities with whom it interacts during
   current activities.

The processing of your data for this purpose is based on the legitimate interest
of the Company to initiate and conduct contractual relations and/or with public
authorities in conducting the Company's activity in the context of offering the
Company's products and services. The refusal to provide data for this purpose
may have therefore the Company's inability to carry out its activity.

PurposeCategories of processed dataLegal groundsDuration Initiating or
developing the contractual relationship between the Company and partners or
potential partners; Name, surname, address, e-mail address, phone number, role,
signature Legitimate interest During contractual relations, but no more than 4
years after termination of contractual relationships Initiating or developing
the relations between the Company and the public authorities’ representatives
with whom it interacts in the course of the current activity Name, surname,
address, e-mail address, phone number, role, signature Legitimate interest;Legal
obligation For the duration of the provisions of the archives law




2.10. CREATING THE BLUE AIR ACCOUNT

We will process your personal data, such as name and surname, e-mail address,
date of birth, nationality, client type (title, gender), home address, telephone
number and any other information or details you may provide us during the
registration formalities for the creation of the Blue Air Account on our
website. The decision to create a personal Blue Air Account is voluntary.
Therefore, it is your choice to decide whether to offer us personal data, by
filling-in the registration formalities on our website.

PurposeLegal groundDuration Creation of the Blue Air Account Processing is based
on the subject’s consent for creating the account. 2 years or until the consent
is withdrawn




2.11. SOCIAL RESPONSIBILITY

For the development of social responsibility programs we process personal data
for the purpose of granting airplane tickets for special cases such as medical
conditions, repatriation of deceased persons.

The processing of your data for this purpose is grounded on the contractual
obligation based on the contracts concluded by the Company with the persons
requesting the Company's support in such situations. The refusal to provide data
for this purpose may have therefore the Company's inability to carry out its
activity.

Your data is kept to fulfil this purpose for 4 years, after which the data
provided will be deleted.


3. WHO DO WE DISCLOSE YOUR PERSONAL DATA TO?

For reaching the purposes described above, the Company uses the services of
various contractual partners. Some of them are authorized persons, such as
travel agents and reseller companies, service providers from which you have made
purchases through us (e.g. road transport services, rent-a-car services), ground
operating companies and airport authorities, banking institutions and payment
processors, global distribution systems, IT service providers, software and
maintenance, operating in the European Union as well as outside the European
Union, and your personal data may be provided to them to be used within the
limits of their obligations to the Company. The personal data we disclose to the
persons empowered by us are limited to the minimum personal information that is
required to provide these services and we ask them not to use the personal data
for any other purpose. We make every effort to ensure that all the entities we
work with store your personal data safely and securely.

Some of these are, in turn, data operators, such as other airline companies,
related service providers (e.g. insurance, transfer, rent-a-car, hotel
establishments), travel agencies and operate commercially both in the European
Union and outside the European Union. Some of them are third parties who are not
intended to process the data but may have access to it upon fulfilling their
tasks or interacting with the Company, such as technical maintenance companies,
financial or legal auditors.

The personal data indicated above may also be made available or submitted to
third parties in the following situations:

(i) public authorities, auditors or institutions competent to exercise
inspections on the Company’s business or assets, which ask the Company to
provide information, by the latter’s legal obligations. Such public authorities
or institutions may be the police and regulatory authorities, border police,
National Authority for Consumer Protection, National Authority for the Security
of Personal Data Processing, The National Agency for Fiscal Admission, General
Inspectorate for Immigration;

(ii) to comply with a legal requirement or to protect the rights and assets of
our Company or other entities or people, such as courts of law;

(iii) to third-party purchasers, insofar the business of the Company would be
(totally or partially) transferred and the subjects’ data would be part of the
assets representing the object of the transaction.

Further on, for the processing purposes set out above, we may share your
personal data with Blue Air branches and operating bases, which unfold their
activities in Italy, the United Kingdom, Cyprus, companies that will comply with
the Company's instructions regarding the processing of your personal data. For
more information on these, please visit www.flyblueair.com.

The persons and entities we may share personal data with are the following:
a) For the purpose of browsing the website and the purposes related to the use
of cookies, we may send personal data to analysists and search engines
providers, for them to perform website maintenance services for our website;
b) To answer your questions, requests or complaints, we may share your personal
data to our call center services providers;
c) For organizing and managing the promotional campaigns, as well as to analyse
their effectiveness, we may send your personal data to advertising and marketing
agencies, digital and social media agencies;
d) For direct marketing communications, we may send personal data to advertising
and marketing agencies performing the communication on our behalf;
e) For conducting surveys, market studies, customer satisfaction inquiries or
for obtaining our customers’ feedback on our products and services, we may share
personal data to providers of survey or market studies / customer inquiries
services.


4. TRANSFER OF PERSONAL DATA ABROAD

In the context of the operations described above, your personal data may be
transferred abroad to states in the European Union (“EU”) or European Economic
Area (the “EEA”).
We hereby inform you that any transfer performed by the Company in an EU or EEA
member state will observe the legal requirements laid down by the GDPR.

The Company may also transfer your personal data to third countries that do not
provide adequate protection for the processing of personal data, thereby, we
have taken appropriate safeguards to require that the personal information we
process will remain protected in accordance with this Privacy Policy when
transferred internationally, including when processed internationally by our
third party service providers and partners, in compliance with the relevant GDPR
article permitting such transfer, namely art. 46 para. 2 letter (c) GDPR.

The safeguards we have taken include implementing the European Commission's
Standard Contractual Clauses for transfers of personal information to our
non-EEA third party service providers and partners, which requires our non-EEA
third party service providers and partners to protect personal information they
process from the EEA in accordance with European Union data protection laws.

In this context, our Standard Contractual Clauses may be provided on request. If
you have questions about, or need further information concerning, international
data transfers, please send an email to dpo@blueair.aero.


5. HOW LONG WE STORE YOUR PERSONAL DATA

We will store your personal data only for the period of time necessary to
achieve the processing purposes set out above, also by respecting the legal
requirements in force. In case the Company will ascertain that it has a
legitimate interest or a legal obligation to further process your personal data
for other purposes, you will be properly informed on this. After the duration of
the processing indicated above expires and the Company no longer has legal or
legitimate reasons to process your personal data, the data will be deleted in
accordance with the Company’s procedures, which may involve archiving,
anonymizing, destroying them.


6. PROCESSING OF DATA OF CHILDREN UNDER THE AGE OF 16

All personal data processing presented in this Policy refers exclusively to
persons that are at least 16 years old. The use of the systems, as well as the
results of the processing is forbidden to children under this age without the
consent of their parents/ legal representatives. In case such processing occurs,
despite our reasonable efforts to prevent it, we will cease it upon noticing the
fact that the users are under the age mentioned above.


7. SECURITY OF THE DATA PROCESSING

The Company hereby informs you that it constantly evaluates and upgrades the
security measures implemented as to ensure a secure and safe personal data
processing.


8. REFUSAL OF THE PROCESSING AND CONSEQUENCES THEREOF

The personal data provided under purposes 2.2., 2.3., 2.7., 2.8 represent a
contractual obligation and the data subject has to provide the personal data in
order to receive the solicited services, as well as to meet the requirements
addressed by it. In case the data subject does not provide the data for the
above-mentioned purpose, the company will be unable to carry out the activities
for the aforementioned purposes.


9. RIGHTS OF THE DATA SUBJECTS

Within the context of the processing of your personal data, you have the
following rights:

 * The right of access to the processed personal data: you have the right to
   obtain a confirmation whether or not your personal data are being processed,
   and, if affirmative, to have access to the type of personal data and to the
   conditions of processing, by addressing a request in this respect to the data
   controller;
 * The right to request the rectification or erasure of personal data: you have
   the possibility to request, by sending a request in this respect to the data
   controller, the rectification of inaccurate personal data, the
   supplementation of incomplete data or the erasure of your personal data in
   case
   (i) the data are no longer needed for their original purpose (and no new
   lawful purpose exists),
   (ii) the lawful basis for the processing is the data subject's consent, the
   data subject withdraws that consent, and no other lawful ground exists,
   (iii) the data subject exercises the right to object and the controller has
   no overriding grounds for continuing the processing,
   (iv) the data have been processed unlawfully,
   (v) erasure is necessary for compliance with EU law or Romanian law, or
   (vi) the data were collected in connection with the informational society
   services offered to children (if appropriate), where specific requirements
   regarding consent are applicable;
 * The right to request the restriction of processing: you have the right to
   obtain the restriction of processing in cases where:
   (i) you consider that the processed personal data are inaccurate, for a
   period enabling the controller to verify the accuracy of the personal data;
   (ii) the processing is unlawful, however you do not want us to erase your
   personal data, but to restrict the use of data;
   (iii) in case the data controller no longer needs your personal data for the
   above-mentioned purposes, but you are requiring the data for establishing,
   exercising or defending a legal claim or
   (iv) you have objected to processing pending the verification whether the
   legitimate grounds of the data controller override those of the data subject;
 * The right to withdraw your consent for processing, when the processing is
   based on consent, without affecting the lawfulness of processing undertaken
   until that moment;
 * The right to object to the data processing on grounds relating to your
   particular situation, when the processing is based on legitimate interest and
   to object at any moment to the data processing for direct marketing purposes,
   including profiling;
 * The right not to be subject to a decision based solely on automated
   processing, including profiling, which produces legal effects concerning the
   data subject or similarly affects the data subject in a significant manner;
 * The right to data portability, meaning the right to receive your personal
   data, which you provided to the data controller in a structured, commonly
   used and machine-readable format and the right to transfer those data to
   another controller, if the processing is based on your consent or the
   unfolding of a contract and is undertaken by using automatic means;
 * The right to file a complaint with the Data Protection Authority (ANSPDCP)
   and the right to address to the competent courts of law.

The exercising of the above rights may be performed at any time. For using these
rights, we encourage you to use the forms provided at
https://www.flyblueair.com/ro/ro/contact/ on www.flyblueair.com or by addressing
a written notice, dated and signed or in electronic format at the following
address: Sos. Bucuresti-Ploiesti, nr. 42-44, complex Baneasa Business &
Technology Park, cladirea A, aripa A1, et 3-4, sector 1, Bucuresti, Romania or
by email at dpo@blueair.aero.
Also, in case you wish to withdraw your consent given for direct marketing
purposes you have the possibility to use the “unsubscribe” option provided to
you in every marketing communication.


10. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be changed and updated by the Company from time to time
as it could become necessary. The Company will notify you of any material or
substantive changes to this Privacy Policy and will ensure that the notification
is made in a way which ensures that you acknowledge them, for example by use of
the e-mail address that you have provided to us, or any other appropriate means
that ensure effective communication.

In the case of travel tickets purchased through Business-to-Customer
distribution channels (Blue Air website, Blue Air mobile application, Blue Air
call center or Blue Air ticketing offices), their payment can be made by:

 1. Bank card;
 2. Bank transfer;
 3. Blue Air Wallet.

 

If the passenger chooses to pay by bank card, the payments must be authorized by
the cardholder mentioned in the reservation. The air carrier reserves the right
to cancel the reservation, without prior notice, if it has reasonable grounds to
consider that the passenger or cardholder are involved in any type of fraudulent
activity or acts contrary to the contractual relationship, good faith or the
law. Such suspicion can start from the following situations:

 1.  the information provided for making the reservation is erroneous, false,
     inappropriate, misleading, contradictory or related to fraudulent behavior;
 2.  there have been several attempts to make the payment, contradictory data
     being introduced;
 3.  the passenger did not provide, when requested based on a security check,
     the contact details of the cardholder;
 4.  the cardholder has not authorized the payment and claims that the
     reservation was made fraudulently;
 5.  the cardholder or the passenger have engaged in fraudulent activities in
     the past or have requested certain fraudulent refunds;
 6.  the cardholder or the passenger use the B2C distribution channels in a
     manner that Blue Air reasonably considers to be an abuse of the contractual
     relationship, good faith or the law;
 7.  the cardholder or the passenger infringes the copyrights, patents,
     trademarks, trade secrets or other intellectual property or confidentiality
     rights of the air carrier;
 8.  the cardholder or the passenger act in a defamatory, threatening manner or
     offer Blue Air products and services, directly or indirectly, in an
     impermissible manner;
 9.  the cardholder or the passenger use what Blue Air reasonably considers to
     be potentially fraudulent funds;
 10. the cardholder or the passenger use the B2C distribution channels, in a
     manner that may give rise to complaints, litigation, chargebacks, fees,
     fines or other liabilities that could affect the air carrier;
 11. the cardholder or the passenger facilitates any viruses or other
     programming routines that may damage, interfere with, intercept or
     expropriate any data, information or systems of the air carrier;
 12. the cardholder or the passenger use any automated device or manual process
     in order to monitor, copy, manipulate, modify or corrupt the security and
     functionality of the air carrier systems or B2C distribution channels;
 13. the cardholder or the passenger act or fail to act in a manner that may
     cause loss to Blue Air or any third party.

 

Passengers can pay for the purchased services using a Visa, MasterCard or
Maestro card, at which point they will be redirected to TwisPay, PayOne and/or
Safecharge/Nuvei in order to ensure the secure payment processing. Payment can
be made in RON, EUR, GBP, USD, DKK and SEK.

 

If the passenger chooses to pay by bank transfer, the reservation will remain
valid for 72 (seventy-two) hours, period of time in which the passenger must
ensure that the bank transfer will be processed by the bank, the money reaching
Blue Air’s accounts open at:

CITI BANK ROMANIA 

145 Calea Victoriei, Bucharest, Romania              

BIC / SWIFT: CITIROBU

IBAN (EUR): RO97CITI0000000824689245

IBAN (RON): RO75CITI0000000824689253

 

The bank transfer must be made in accordance with the instructions received by
the passenger in the e-mail confirming the reservation. In order for
this payment method to be available, the reservation must be made either in RON
or EUR and at least 7 (seven) days before the travel date. The payment order
certifying the payment must contain the reservation code as the payment
reference. Blue Air is not responsible for erroneously deposited / transferred
amounts.

 

If the passenger chooses to pay by using the amount available in the Blue Air
Wallet, such passenger must first login into their account and select, in the
last step of the reservation process, the use of the credit available in the
Blue Air Wallet. If the amount of credit available in the Blue Air Wallet is not
sufficient to cover the purchase of the desired products and services, the
difference shall be covered by bank card payment also in the last step of the
purchase process, directly on the Company’s website.

 

After confirming the payment to Blue Air, the passenger will receive the tickets
on the e-mail address communicated in the reservation, within 48 (forty-eight)
hours.

 

In the case of travel tickets purchased through Business-to-Business
distribution channels (B2B portal, API or authorized aggregators), their payment
can be made by:

 1. Bank card;
 2. Other payment methods exceptionally agreed between the parties.

 

The air carrier reserves the right to refuse payment, without prior notice, if
it has reasonable grounds to believe that the Agent is involved in any
fraudulent activity or acts contrary to the contractual relationship, good faith
or the law. Such suspicion can start from the following situations:



 1.  the information provided for making the reservation is erroneous, false,
     inappropriate, misleading, contradictory or related to fraudulent
     behaviour;
 2.  there have been several attempts to make the payment, contradictory data
     being introduced;
 3.  the Agent did not provide, when requested based on a security check, the
     necessary information concerning him or the passenger;
 4.  the Agent has engaged in fraudulent activities in the past or has requested
     certain fraudulent refunds;
 5.  the Agent uses the B2B distribution channels in a manner that Blue Air
     reasonably considers to be an abuse of the contractual relationship, good
     faith or the law;
 6.  the Agent infringes the copyrights, patents, trademarks, trade secrets or
     other intellectual property or confidentiality rights of the air carrier;
 7.  the Agent acts in a defamatory, threatening manner or offers Blue Air
     products and services, directly or indirectly, in an impermissible manner;
 8.  the Agent presents himself as part of or acting in the name and on behalf
     of Blue Air;
 9.  the Agent uses what Blue Air reasonably considers to be potentially
     fraudulent funds;
 10. the Agent uses the B2B distribution channels, in a manner that may give
     rise to complaints, litigation, chargebacks, fees, fines or other
     liabilities that could affect the air carrier;
 11. the Agent facilitates any viruses or other programming routines that may
     damage, interfere with, intercept or expropriate any data, information or
     systems of the air carrier;
 12. the Agent uses any automated device or manual process in order to monitor,
     copy, manipulate, modify or corrupt the security and functionality of the
     air carrier systems or B2B distribution channels;
 13. the Agent acts or fails to act in a manner that may cause loss to Blue Air
     or any third party.

 

Agents can pay for the services purchased in the B2B portal, using a Visa,
MasterCard or Maestro card and payment can be made in RON, EUR, GBP, USD, DKK
and SEK. Payment methods and currencies in the API channel may be limited.

 

Blue Air reserves the right to refuse payments by credit cards issued on behalf
of the Agent or on behalf of a person authorized to act on behalf of the Agent,
in cases where they have not been previously authorized by Blue Air. Such
authorization shall be requested by e-mail to partners-support@blueair.aero.

 

Blue Air reserves the right to apply payment processing fees if credit cards
issued on behalf of the Agent or on behalf of a person authorized to act on
behalf of the Agent are used.

 

Blue Air can offer Agents the ability to use alternative payment methods at no
extra cost, such as pre-paid deposits via bank transfer in Blue Air’s accounts
mentioned above.

 

Additionally, as communicated during the registration process or in the
Newsletter page, Blue Air can offer Agents special conditions in order to
manage, change or pay for bookings made via the B2B portal.

 

Blue Air reserves the right to remove the Agent’s ticketing authority or its
access to the Business-to-Business distribution channels if Agent does not
comply with Blue Air’s Payment Policy, Travel Conditions and/or any other
agreements concluded between the parties.

 


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