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SUPPORT

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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


BASICS ON GPS & AVLVIEW

Basics on GPS/GLONASS 7
 * What is GPS
 * Does weather affect GPS reception?
 * What happens when the GPRS enabled sim card placed in the tracker goes out of
   coverage area?
 * Do I require a 3G or higher connection for GPS tracking?
 * How accurate is GPS data? Can GPS tracking be done everywhere?

See all 7 articles
Web browser issues 6
 * Why and how do we clear cache/history from browsers?
 * How to clear cache/history from Google Chrome?
 * How to clear cache/history from Mozilla Firefox?
 * How to clear cache/web history from Internet Explorer(IE)?
 * How to clear cache/history from Safari browser?

See all 6 articles
About AVLView 10
 * How large (or small) of a fleet does this support?
 * How frequently shall I get updates on my vehicles’ location?
 * I use a laptop @ work and a pc @ home and an iPad while travelling; do I need
   to install AVLView on all the three devices?
 * What's the difference between PRO & LITE?
 * How is AVLView beneficial to my business?

See all 10 articles
Devices 5
 * How to install Ruptela GPS tracking device?
 * What if someone manually tampers or remove the device from my vehicle?
 * How to configure Ruptela FM Eco4+ GPS device?
 * What is the function of an automatic vehicle locator (AVL)?
 * Is it easy to find out a vehicle installed with GPS tracking device?

AVLView Pricing 3
 * Do I have to pay anything extra other than stated above on the quote that I
   receive? Any hidden charges involved?
 * Why do we pay annually for the cloud based software/service?
 * What happens after the first year? What do I pay?

GPS device installation 4
 * If the GPS antenna needs to point skywards-- how can this be done without the
   knowledge of the driver?
 * How long would it take to arrange GPS device installation once my order is
   placed?
 * How can I convince my drivers to get used to GPS vehicle tracking technology?
   They may quit if I install GPS tracking devices, can you suggest a way to
   handle this switch-over with ease?
 * Can I know more about AVLView GPS device installation process?


LEARNING MAPVIEW MODULE

Live & historical vehicle tracking 7
 * Can I track multiple vehicles at a time?
 * Is it possible to share the vehicle location with someone who doesn't have an
   AVLView account?
 * How can I view the history of my vehicle?
 * Which history mode should I opt for quick access?
 * I need to view the history for a custom time period that I give

See all 7 articles


VEHICLE SERVICE AND MAINTENANCE

Service & Fuel Entry Log 4
 * Why and how to add a fuel entry log?
 * Can I enter refuel details for a month together?
 * How to add a service entry?
 * Help me log a few service entries together!

Service & Renewal reminders 5
 * Help me receive a periodic maintenance reminder on my mobile!
 * How's a vehicle renewal reminder different from periodic service? How can I
   set one?
 * Add a new service type to the service reminder list
 * Add a new renewal type to the renewal reminder list
 * What are service categories?

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