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Menu
 * Everyday banking Accounts & services
   
   
   CURRENT ACCOUNTS
   
    * HSBC Global Private Banking
    * HSBC Premier
    * HSBC Advance
    * Personal Banking Account
    * Refer a friend
    * Digital Wallet
    * Supplementary Debit Cards
    * View all
   
   
   SAVINGS ACCOUNTS
   
    * Savings account
    * Term Deposit account
    * E-Saver account
    * Flexi account
    * View all
   
   
   INTERNATIONAL
   
    * Open an account
    * Global Money Account
    * Egyptian expat services
    * Non-resident Indian services
    * International education
    * Moving to the UAE
   
   
   EMPLOYEE BANKING SOLUTIONS
   
    * Employee privileges
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Credit cards Cards & offers
   
   
   CREDIT CARDS
   
    * Max Rewards Credit Card
    * Cash+ Credit Card
    * Cashback Credit Card
    * Zero Credit Card
    * Black Credit Card
    * Global Private Banking Credit Card
    * Premier Credit Card
    * Advance Credit Card
    * Platinum Select Credit Card
    * Digital Wallet
    * Compare Credit Cards
   
   
   CREDIT CARD PLANS
   
    * Balance Transfer
    * Cash Instalment Plan
    * Flexi Instalment Plan
   
   
   OFFERS
   
    * Air Miles
    * Credit and debit card special offers
    * I love dining
    * Cinema offers
    * HSBC ENTERTAINER app
    * View all
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Borrowing Loans & mortgages
   
   
   LOANS
   
    * Personal Loan
    * Education Loan
    * Rent Loan
    * Home Improvement Loan
    * Top-Up Loan
    * Loan-AsYouGo
    * Car Loan
    * View all
   
   
   MORTGAGES
   
    * Compare our home loans
    * Balance transfers
    * First-time buyers
    * Buying from outside the UAE
    * Manage your home loan
    * View all home loans
   
   
   OVERDRAFTS
   
    * Overdraft products
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Transfers Digital account & FX
   
   
   DIGITAL ACCOUNT
   
    * Global Money Account
   
   
   MONEY TRANSFERS
   
    * Global View and Global Transfers
    * International transfers
    * Domestic money transfers
    * Inward money transfers
   
   
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Your wealth Investments & protection
   
   
   WAYS TO INVEST
   
    * Online Trading Platform
    * Equities
    * Bonds
    * Mutual funds
    * ETFs
    * Financial planning
    * Wealth management
   
   
   KNOWLEDGE CENTRE
   
    * Guides to investing
    * HSBC Wealth Insights
   
   
   LIFE INSURANCE
   
    * International Level Term (ITA)
    * Futura Whole Life insurance
    * Critical Illness Protection
    * Wealth Accumulation Plan
    * Zurich YourLife
    * Zurich YourCare
    * View all
   
   
   GENERAL INSURANCE
   
    * Car insurance
    * Home insurance
    * Personal accident insurance
    * View all
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

 * Help Support & security
   
   
   HELP AND SUPPORT
   
    * Account set up
    * Download centre
    * Upload your documents
    * Complaints and feedback
    * Contact us
   
   
   WAYS TO BANK
   
    * Online banking
    * Mobile banking
    * FAQs and guides
    * Banking on the go
    * Phone banking
    * Find a branch, ATM or CSU
    * Customer service units
   
   
   FRAUD AND SECURITY
   
    * Safeguard
    * Stay safe online
    * Secure Key
    * Fraud Prevention
   
   
   FINANCIAL WELLBEING
   
    * Ways to manage your financial health
    * Creating a budget
    * How to save money
    * Managing your debt
   
   
   IMPORTANT LINKS
   
    * Sustainability
    * Important notices
    * Money transfers
    * Staying connected
    * Upload your documents
    * Retrieve Application
    * IBAN
    * Download centre

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PRIVACY STATEMENT

 1. Home 
 2. Privacy statement




TABLE OF CONTENTS

 * Your privacy matters to us
 * Copyright and trademarks
 * No warranties
 * Email
 * Transmission over the internet
 * Security
 * Cookies
 * Tealium
 * App Privacy Notice

 


YOUR PRIVACY MATTERS TO US



This section outlines our policy relating to any personal information you might
wish to provide us when you visit our site. Your use of our website indicates
your acceptance of our website Terms of UAE and this privacy and security
statement.

Our business has been built on trust between our customers and ourselves. Unless
legally compelled to disclose, we have a commitment to safeguard and keep
confidential any information relating to our customers or their financial
affairs. Whether it is provided to us in person at one of our branches, over the
phone, or while visiting this site, we will strive at all times to ensure that
the information is kept confidential and secure.


We may pass information about you and your dealings with us to other HSBC Group
Companies or our agents to the extent allowed by law.


All HSBC Group Companies, all our staff and all third parties with permitted
access to your information are specifically required to observe our
confidentiality obligations.


We will not collect any personal information that identifies a visitor to this
site individually unless specified otherwise. Your visit to this site will
record only the Domain Name Server part of your email address and of the pages
visited. Such information will be used to prepare aggregate information about
the number of visitors to the site and general statistics on usage patterns.


Some of this information will be gathered through the use of 'cookies'. Cookies
are small pieces of information that are automatically stored on a person's web
browser in their computer that can be retrieved by this site.


You can set your browser to disable persistent cookies and/or session cookies
but if you disable session cookies, although you will be able to view our public
unsecured website, you will not be able to log onto online banking.



COPYRIGHT AND TRADEMARKS



We and other parties own the trade marks, logos and service marks displayed on
this site and users are prohibited from using the same without our written
permission or of such other parties.

The materials on this site are protected by copyright and no part of such
materials may be modified, reproduced, stored in a retrieval system, transmitted
(in any form or by any means), copied, distributed, used for creating derivative
works or used in any other way for commercial or public purposes without our
prior written consent.





NO WARRANTIES



While every care has been taken in preparing the information and materials
contained in this site, such information and materials are provided to you 'as
is' without warranty of any kind either express or implied. In particular, no
warranty regarding non-infringement, security, accuracy, fitness for a
particular purpose or freedom from computer virus is given in conjunction with
such information and materials.



EMAIL



Email messages sent to us over the internet cannot be guaranteed to be
completely secure. We will not be responsible for any damages incurred by users
if they send a message to us, or if we send a message to them at their request,
over the internet. We are not responsible in any manner for direct, indirect,
special or consequential damages arising out of the use of this website.



TRANSMISSION OVER THE INTERNET



Due to the nature of the internet, transactions may be subject to interruption,
transmission blackout, delayed transmission and incorrect data transmission.
HSBC will not be liable for malfunctions in communications facilities not under
our control that may affect the accuracy or timeliness of messages and
transactions you send.



SECURITY



We maintain strict security standards and procedures with a view to preventing
unauthorised access to your data. We use leading technologies such as (but not
limited to) 256 bit DigiCert secure socket layer data encryption, fire walls and
server authentication to protect the security of your data. Access to your
account and account information is protected by a password which you set.

Unfortunately, no data transmission over the internet can be guaranteed as
totally secure. If your browser is appropriately configured it should tell you
whether the information you are sending will be secure (generally by displaying
an icon such as a padlock). The combination of a secure browser at your end and
our security measures provide you with the best security currently available.


Once we receive your information, we will take all reasonable steps to protect
the information If we no longer need your information, we will destroy or
de-identify it.



COOKIES



Our public website and online banking services, along with most other major
websites, use cookies.

Cookies are pieces of information that a website transfers to the cookie file on
your computer’s hard disk. Cookies enable users to navigate around the website
and (where appropriate) enable us to tailor the content to fit the needs of
visitors who have accessed the site.

We use two types of cookie on our website.

Session cookies, which are temporary cookies that remain in the cookie file of
your computer until you close your browser at which point they are deleted.

Persistent or stored cookies that remain permanently on the cookie file of your
computer.

Cookies cannot look into your computer and obtain information about you or your
family or read any material kept on your hard drive and, unless you have logged
onto online banking, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out
anything about you, other than the fact that someone using the computer has
visited a certain website.

If you have logged in to our mobile banking or personal online banking, then we
may, using the data gathered through cookies, contact you via post, email or
phone in accordance with our personal online banking Agreement. We may use
cookies to show you subtly tailored content on our website or other websites of
things we think you might be interested in, but only in relation to HSBC
products and services. You will never see advertising on our website from anyone
other than HSBC group companies and our agents. The cookies we use are
completely safe. In fact, many of them are used purely to provide important
security features such as protecting your data and your accounts.

We use email analytics and reporting tools to see how many of our emails are
opened and which links receive the most clicks. Knowing which articles and
topics our customers like and which they don't like helps us improve our content
and make our emails more relevant.

We maintain strict security standards and procedures to prevent unauthorised
access to information about you. HSBC will never contact you by email or
otherwise to ask you to validate personal information such as your user ID,
password, or account numbers. If you receive such a request, please call us
on +9714 2274310 (within UAE & outside UAE).

We work with service providers and third parties who also set these cookies on
this website.
Who else sets these cookies? For what purpose? Google (Recaptcha) To validate
that the interaction with our site is being performed by a human rather than an
automated system or 'bot' for security purposes. Optimizely

To enable delivery of personalised content in various forms across our websites.
This may be based on your browsing behaviour or what we know about you as a
customer or contact. If you agree to this cookie we might also use the data we
collect to personalise other experiences you have with our services.

Tealium (EventStream)

To enable us to understand how you use and engage with our website.





Tealium (AudienceStream)

To help us collect your browsing data in order to create profiles based on
browsing behaviour, and also to measure the performance of our digital
advertising.



Tealium (Tag Management) To allow us to control the deployment of tags (software
that enhances our website) and also to enable the capture and respect of consent
preferences obtained from our users.

We work with service providers and third parties who also set these cookies on
this website.
Who else sets these cookies? Google (Recaptcha) For what purpose? To validate
that the interaction with our site is being performed by a human rather than an
automated system or 'bot' for security purposes. Who else sets these cookies?
Optimizely For what purpose?

To enable delivery of personalised content in various forms across our websites.
This may be based on your browsing behaviour or what we know about you as a
customer or contact. If you agree to this cookie we might also use the data we
collect to personalise other experiences you have with our services.

Who else sets these cookies? Tealium (EventStream) For what purpose?

To enable us to understand how you use and engage with our website.





Who else sets these cookies? Tealium (AudienceStream) For what purpose?

To help us collect your browsing data in order to create profiles based on
browsing behaviour, and also to measure the performance of our digital
advertising.



Who else sets these cookies? Tealium (Tag Management) For what purpose? To allow
us to control the deployment of tags (software that enhances our website) and
also to enable the capture and respect of consent preferences obtained from our
users.


TEALIUM



In order to develop our website in line with customer needs, HSBC uses Tealium
to track usage of our website. Tealium provide HSBC with statistics that allow
us to understand things like which pages on our website are visited most
frequently and how long visitors spend on our website. We use this information
to help us plan how we should improve the website.

Tealium use a cookie to track the number of unique users of the site. It
basically tells us whether we have a small number of regular visitors to the
website or a large number of infrequent visitors. None of the information can be
traced to an individual - we do not know who you are as a unique user, merely
that there are a certain number of people using the website. The cookie only
relates to what goes on in the HSBC website and the information cannot be used
for marketing on an individual basis.

 

IMPORTANT: By accessing this website and any of its pages you are agreeing to
the terms set out above.





APP PRIVACY NOTICE



HSBC UAE Middle East Limited (‘HSBC’) collects, uses and shares information
about you so that it can provide you with a bank account and related services.
This App Privacy Notice explains how HSBC UAE Middle East Limited collects, uses
and shares your information when you use our app, including information about
the device that the app is installed on, e.g., your mobile phone or tablet.

This app is provided by HSBC Global Services (UK) Limited [HGSU] for and on
behalf of HSBC, and all products and services accessed via this app are provided
by HSBC.

For any data privacy related matters, you can contact us via
contactus.me@hsbc.com or the HSBC UAE Mobile Banking App where you can chat to
us 24/7 or via telephone banking or in branch.

We use a range of measures to keep your information safe and secure which may
include encryption and other forms of security. We require our staff and any
third parties who carry out any work on our behalf to comply with appropriate
compliance standards including obligations to protect any information and
applying appropriate measures for the use and transfer of information.

We’ll keep your information in line with our data retention policy. For example,
we’ll normally keep your main banking information for a period of seven years
from when our relationship with you ends. This allows us to comply with legal
and regulatory requirements or use it where we need to for our legitimate
purposes such as managing your account and dealing with any disputes or concerns
that may arise. We may need to keep your information for longer where we need
the information to comply with regulatory or legal requirements, help detect or
prevent fraud and financial crime, answer requests from regulators etc.  If we
don’t need to keep information for this length of time, we may destroy, delete
or anonymise it sooner.

This section explains what information HSBC UAE collects from your device, how
it uses it, and whether it shares it. In some cases, e.g. when accessing the
contacts stored on your device, or photos that you take with your device, HSBC
UAE will first ask your permission. HSBC UAE may share your information with
other HSBC group companies and any sub-contractors, agents or service providers
who work for us or other HSBC group companies (including their employees,
sub-contractors, service providers, directors and officers) to provide you with
products or services that you ask for (such as bank accounts and payments) and
as explained in our main privacy notice - this type of data sharing is not
included here.


PERMISSIONS FOR DEVICES:

 * Location: Your approximate location can be used to prevent fraud when you’re
   using the HSBC UAE app.
 * Device information and internet access: This allows us check if you have a
   working internet connection.
 * Biometric information: This allows you to use biometrics authentication (like
   fingerprints or facial recognition) to logon to our app. If you do so, we
   rely on your device’s technology to authenticate you and we do not collect or
   store your underlying biometric data.
 * Push messages: This allows you to receive instant notifications from our app
   about activity on your account or to inform that you’ve received a chat
   message from HSBC UAE.


PERMISSION SPECIFIC TO IOS DEVICES:

 * App tracking transparency: This allows you to grant us the permission to
   track your activities across other companies’ apps and websites (versions iOS
   14.0 and above only).
 * Biometric information: Allows you to use your biometric credentials, such as
   Face ID or Touch ID, to log on


PERMISSION SPECIFIC TO ANDROID DEVICES:

 * External storage device (for example memory card): This allows HSBC UAE app
   save files onto your device's external storage. This allows you to store and
   send documents, for example loan agreements, e-statements. 
 * Application permission: This allows Google Play Store to record where you
   downloaded the HSBC UAE Mobile Banking app from
 * Biometric information: Allows you to use your biometric credential, such as
   fingerprint recognition, to log on


COOKIES:

Our app includes tools that collect information about your device and the way
you use it online to:

 * allow you to log on to our app,
 * provide our app's core services and features, and measure their performance,
 * protect the security of our app, for example, to make sure the app is only
   accessed by genuine users,
 * help us to identify suspicious behavior on our app so we can protect both you
   and us from fraud,
 * ensure our app's optional features and services work, which may include
   both allowing us to customise what you see on our app and where based on what
   we know about you, and also helping to prevent fraud and maintain security on
   other apps, websites or services that you haven't asked to use when you're on
   our app,
 * enable us to understand how you use our app, so that we can improve how our
   app works, e.g. by using analytics providers to identify and count uses of
   our app and to see which pages people go to and what they do there, and
 * understand what you're interested in on our app and on social media, and
   potentially identify what directed you to our app, so that so we or our
   partners can personalise our marketing to you.

Some of these tools are provided to us by external service providers and third
parties.



©. HSBC Bank Middle East Limited UAE Branch, PO Box 66, Dubai, UAE regulated by
the Central Bank of the UAE for the purpose of this promotion and lead regulated
by the Dubai Financial Services Authority.



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CONNECT WITH US

 
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share your ideas, stay informed and join the conversation.
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 * CONTACT HSBC
   
   Write, call or send a message 


 * LOCATE YOUR NEAREST BRANCH, ATM OR CSU
   
   And your nearest Express Banking location 


 * HELP & SUPPORT
   
   Got a question? We`re here to help you 


 * ABOUT HSBC
   
   Careers, media, investor and corporate information 

 * Privacy and Security
 * Terms and Conditions
 * Hyperlink Policy
 * Accessibility
 * Social Media Terms

© 2023. HSBC Bank Middle East Limited UAE Branch, P.O. Box 66, Dubai, UAE (HBME)
regulated by the Central Bank of the UAE for the purpose of this promotion and
lead regulated by the Dubai Financial Services Authority. In respect of certain
financial services and activities offered by HBME, it is regulated by the
Securities and Commodities Authority in the UAE under license number 602004. 

This website is designed for use in UAE. Cross border banking.