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support.helpdeskpros.com Open in urlscan Pro
52.6.78.1  Public Scan

Go To Rescan Add Verdict Report
Submitted URL: https://support.helpdeskpros.com/
Effective URL: https://support.helpdeskpros.com/support/home
Submission: On August 10 via automatic, source certstream-suspicious — Scanned from DE
 Behaviour Indicators
Similar DOM Content API
Verdicts

Summary

This website contacted 6 IPs in 2 countries across 5 domains to perform 15 HTTP transactions. The main IP is 52.6.78.1, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is support.helpdeskpros.com.
TLS certificate: Issued by R11 on August 10th 2024. Valid for: 3 months.
This is the only time support.helpdeskpros.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 4 52.6.78.1 14618 (AMAZON-AES)
9 52.222.225.5 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
1 52.217.232.24 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
15 6
4    52.6.78.1 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-52-6-78-1.compute-1.amazonaws.com
support.helpdeskpros.com
9    52.222.225.5 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-52-222-225-5.fra56.r.cloudfront.net
assets9.freshdesk.com
assets3.freshdesk.com
assets1.freshdesk.com
assets8.freshdesk.com
assets6.freshdesk.com
assets2.freshdesk.com
1    2a00:1450:4001:811::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.googleapis.com
1    52.217.232.24 (Ashburn, United States)

ASN16509 (AMAZON-02, US)
PTR: s3-1.amazonaws.com
s3.amazonaws.com
1    2a00:1450:4001:828::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.gstatic.com
Apex Domain
Subdomains		 Transfer
9 freshdesk.com
assets9.freshdesk.com — Cisco Umbrella Rank: 161203
assets3.freshdesk.com — Cisco Umbrella Rank: 155131
assets1.freshdesk.com — Cisco Umbrella Rank: 163278
assets8.freshdesk.com — Cisco Umbrella Rank: 160127
assets6.freshdesk.com — Cisco Umbrella Rank: 157310
assets2.freshdesk.com — Cisco Umbrella Rank: 163279
365 KB
4 helpdeskpros.com
support.helpdeskpros.com
48 KB
1 gstatic.com
fonts.gstatic.com
16 KB
1 amazonaws.com
s3.amazonaws.com
9 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 110
1 KB
15 5
Domain Requested by
4 support.helpdeskpros.com 1 redirects support.helpdeskpros.com
3 assets1.freshdesk.com support.helpdeskpros.com
2 assets9.freshdesk.com support.helpdeskpros.com
1 fonts.gstatic.com fonts.googleapis.com
1 assets2.freshdesk.com support.helpdeskpros.com
1 assets6.freshdesk.com support.helpdeskpros.com
1 assets8.freshdesk.com support.helpdeskpros.com
1 s3.amazonaws.com support.helpdeskpros.com
1 assets3.freshdesk.com support.helpdeskpros.com
1 fonts.googleapis.com support.helpdeskpros.com
15 10

This site contains no links.

Subject Issuer Validity Valid
support.helpdeskpros.com
R11		 2024-08-10 -
2024-11-08		 3 months crt.sh
*.freshdesk.com
Amazon RSA 2048 M02		 2024-05-17 -
2025-06-15		 a year crt.sh
upload.video.google.com
WR2		 2024-07-30 -
2024-10-22		 3 months crt.sh
s3.amazonaws.com
Amazon RSA 2048 M01		 2024-05-25 -
2025-05-02		 a year crt.sh
*.gstatic.com
WR2		 2024-07-30 -
2024-10-22		 3 months crt.sh

This page contains 1 frames:

Primary Page: https://support.helpdeskpros.com/support/home
Frame ID: D8030DC9F9746670BF5BFD8ABF158A7C
Requests: 16 HTTP requests in this frame

Screenshot
Live screenshot
Full Image

Page Title

Support : HelpDesk, Inc.

Page URL History Show full URLs

  1. https://support.helpdeskpros.com/ HTTP 302
    https://support.helpdeskpros.com/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Page Statistics

15
Requests

100 %
HTTPS

40 %
IPv6

5
Domains

10
Subdomains

6
IPs

2
Countries

435 kB
Transfer

1412 kB
Size

1
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://support.helpdeskpros.com/ HTTP 302
    https://support.helpdeskpros.com/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

15 HTTP transactions

Resource
Path		 Size
x-fer		 Type
MIME-Type
Primary Request home
support.helpdeskpros.com/support/
Redirect Chain
  • https://support.helpdeskpros.com/
  • https://support.helpdeskpros.com/support/home
16 KB
7 KB 		Document
General
Check archive.org
Download Go to
Full URL
https://support.helpdeskpros.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.6.78.1 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-52-6-78-1.compute-1.amazonaws.com
Software
fwe /
Resource Hash
a531ec93258f0fee4fc43510044f91c500a2d0f837ebb6c3d0e8284fdfc85004
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Sat, 10 Aug 2024 11:01:13 GMT
etag
W/"5181585134fa24e35c6246fb749fd70f"
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
48
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
100824110213
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
492b5d61-7c81-4a18-ae2f-f95b015ebf08
x-trace-id
00-3044be16ca81372361f39eea6c823ab0-8e7c98cba87a7571-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache, no-store, max-age=0, must-revalidate
content-security-policy
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content-type
text/html; charset=utf-8
date
Sat, 10 Aug 2024 11:01:13 GMT
expires
Fri, 01 Jan 1990 00:00:00 GMT
location
https://support.helpdeskpros.com/support/home
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
pragma
no-cache
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
345
x-frame-options
SAMEORIGIN
x-fw-ratelimiting-managed
false
x-request-id
860f09b9-3204-42ae-afc7-5f1a515b29c2
x-trace-id
00-607083113f571c3ceb67cce0b9d86676-5a55382ef63e10b4-00
x-xss-protection
1; mode=block
portal_utils-83ada44a269c552c54b626cf88f4b3f5f6141b36e5921e2061b52dfba15293b5.css
assets9.freshdesk.com/assets/cdn/ 		247 KB
81 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://assets9.freshdesk.com/assets/cdn/portal_utils-83ada44a269c552c54b626cf88f4b3f5f6141b36e5921e2061b52dfba15293b5.css
Requested by
Host: support.helpdeskpros.com
URL: https://support.helpdeskpros.com/support/home
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
52.222.225.5 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-52-222-225-5.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
06da9e49c8f3fe1d9bbd7419e49ff2b0b674052319950f6c876417c57b6b90ad

Request headers

Referer
https://support.helpdeskpros.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Wed, 06 Sep 2023 04:09:03 GMT
content-encoding
gzip
via
1.1 30e954298424aa69c035e25834574742.cloudfront.net (CloudFront)
x-amz-version-id
sV6bKal1lr.Tc09uOqS3fNGJIlv16mxM
x-amz-cf-pop
FRA56-P4
age
29314331
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
x-amz-replication-status
COMPLETED
content-length
82584
last-modified
Thu, 02 Feb 2023 04:49:35 GMT
server
AmazonS3
etag
"3de2ff25378c6c35d52c2957b730cb57"
content-type
text/css
cache-control
public, max-age=31557600
accept-ranges
bytes
x-amz-cf-id
JYDJKnDmVCFjRGJD45M6Krcb7sTnjEbxYYfxhN22yrm427BYCoeARA==
expires
Fri, 02 Feb 2024 10:49:34 GMT
theme.css
support.helpdeskpros.com/support/ 		77 KB
32 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://support.helpdeskpros.com/support/theme.css?v=3&d=1663219065
Requested by
Host: support.helpdeskpros.com
URL: https://support.helpdeskpros.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.6.78.1 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-52-6-78-1.compute-1.amazonaws.com
Software
fwe /
Resource Hash
81cc994c145401c4cd496b8d3af0006f58c906e9f3911af95c97c0e4c594b6d7
Security Headers
Name Value
Content-Security-Policy default-src 'self'; connect-src 'self' *.freshconnect.io/ *.freshsales.io/ *.freshworks.com/ *.freshdesk.com/ *.freshworksapi.com/ *.freshdeskusercontent.com/ *.freshdeskusercontent-euc.com/ *.freshdeskusercontent-in.com/ *.freshdeskusercontent-aus.com/ *.fconstage.io/ analytics.inlinemanual.com/__profile analytics.inlinemanual.com/__ptm backend.getbeamer.com/ heapanalytics.com/ d3h0owdjgzys62.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/assets/ dcdu85ocrj5q6.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ d2lz1e868xzctj.cloudfront.net/ rum.haystack.es/freshdesk/analytics fonts.googleapis.com/ fonts.gstatic.com/ sentry.io/api/ wss://*.freshworksapi.com/ wss://*.freshdesk.com/ fg8vvsvnieiv3ej16jby.litix.io/ distillery.wistia.com/ pipedream.wistia.com/ freshworks.asknice.ly/ embedwistia-a.akamaihd.net/ embed-fastly.wistia.com/ maps.googleapis.com/ graph.microsoft.com/v1.0/ freshcaller-attachments.s3.amazonaws.com/production/ euc-freshcaller-attachments.s3.eu-central-1.amazonaws.com/production/ mec-freshcaller-attachments.s3.me-central-1.amazonaws.com/production/ au-freshcaller-attachments.s3-ap-southeast-2.amazonaws.com/production/ in-freshcaller-attachments.s3.ap-south-1.amazonaws.com/production/ pubsub.rtschannel.com/ api.fdcollab.com/ wss://pubsub.rtschannel.com/ cloudflareinsights.com/ data: blob: api.appcues.net/ wss://api.appcues.net/ fast.appcues.com/ cdn.jsdelivr.net/npm/@freshworks/crayons-icon@next/dist/ translate.googleapis.com/translate_a/t translate.googleapis.com/element/log fast.wistia.net/ fast.wistia.com/ embed-cloudfront.wistia.com/deliveries/ app.inlinemanual.com/ client-api.auryc.com/ *.surveyserv.com *.freshsurvey.com *.freddybot.com; font-src 'self' *.freshdesk.com/ fonts.gstatic.com/ fonts.googleapis.com/ cdnjs.cloudflare.com/ajax/libs/font-awesome/4.2.0/fonts/ fast.wistia.net/ fast.wistia.com/ *.freddybot.com cdn.inlinemanual.com/inm/author/ data:; frame-src 'self' https:; img-src 'self' https: data: blob:; media-src 'self' https: blob:; object-src 'none'; script-src 'self' *.freshworksapi.com/ *.freshworks.com/ *.myfreshworks.com/ *.freshdesk.com/ *.freshchat.com/ *.freshcaller.com/ *.freshconnect.io/ *.freshcloud.io/ *.fconstage.io/ wchat.freshchat.com/js/ wchat.freshchat.com/widget/js/ assets.calendly.com/assets/external/widget.js d3h0owdjgzys62.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ dcdu85ocrj5q6.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ app.getbeamer.com/js/beamer-embed.js analytics.inlinemanual.com/ cdn.inlinemanual.com/embed/ cdn.heapanalytics.com/ cdnjs.cloudflare.com/ ajax.cloudflare.com/ static.cloudflareinsights.com/ js.chargebee.com/v1/chargebee.js js.braintreegateway.com/v1/braintree.js static.freshdev.io/ fast.wistia.net/ fast.wistia.com/ static.getbeamer.com/ calendly.com/ unpkg.com/@webcomponents/webcomponentsjs@2.4.3/custom-elements-es5-adapter.js unpkg.com/@webcomponents/webcomponentsjs@2.4.3/webcomponents-loader.js js-agent.newrelic.com/ www.googletagmanager.com/gtag/js static.asknice.ly/dist/standalone/asknicely-in-app-conversation.js www.dropbox.com/static/api/2/dropins.js js.live.net/v7.2/OneDrive.js apis.google.com/ asknice.ly bam.nr-data.net/ www.google-analytics.com/analytics.js maps.googleapis.com/ unpkg.com/@freshworks/crayons@v3/dist/crayons/crayons.esm.js unpkg.com/@freshworks/crayons@v3/dist/crayons/crayons.js s3.amazonaws.com/freshcaller-widget-loader/ in-freshcaller-widget-loader.s3.ap-south-1.amazonaws.com/ s3.eu-central-1.amazonaws.com/euc-freshcaller-widget-loader/ mec-freshcaller-widget-loader.s3.me-central-1.amazonaws.com/ au-freshcaller-widget-loader.s3-ap-southeast-2.amazonaws.com/ www.dropbox.com/static/api/1/dropbox.js fast.appcues.com/ translate.google.com/translate_a/element.js translate.googleapis.com/_/translate_http/_/js/ translate-pa.googleapis.com/v1/supportedLanguages cdn.surveyserv.com/widget.min.js cdn.freshdev.io/assets/marketplace-heap.js cdn.freshcloud.io/assets/marketplace-heap.js cdn.inlinemanual.com/inm/author/ app.inlinemanual.com/ *.surveyserv.com *.freshsurvey.com www.google.com/recaptcha/ www.gstatic.com/recaptcha/ *.freddybot.com d3el5jsqgryo0a.cloudfront.net accounts.google.com/ 'unsafe-inline' 'unsafe-eval'; style-src 'self' *.freshworks.com *.myfreshworks.com/ *.freshchat.com/ d3h0owdjgzys62.cloudfront.net/ dcdu85ocrj5q6.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/ fonts.googleapis.com/ app.getbeamer.com/styles/beamer-embed.css *.freshdesk.com/ calendly.com/ unpkg.com/@webcomponents/webcomponentsjs@2.4.3/custom-elements-es5-adapter.js unpkg.com/@webcomponents/webcomponentsjs@2.4.3/webcomponents-loader.js static.asknice.ly/dist/standalone/asknicely-in-app-conversation.css fast.appcues.com/ asknice.ly *.surveyserv.com *.freshsurvey.com *.freddybot.com cdn.inlinemanual.com/inm/author/ 'unsafe-inline'; worker-src 'self' blob:
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Referer
https://support.helpdeskpros.com/support/home
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Sat, 10 Aug 2024 11:01:13 GMT
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
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90 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

function| $A function| $w function| $H function| $R function| log function| getSurvey function| imgerror function| default_image_error function| escapeHtml function| layoutResize function| closeableFlash object| Prototype object| Class function| PeriodicalExecuter function| Template object| $break object| Enumerable function| Hash function| ObjectRange object| Abstract object| Try object| Ajax object| Form object| Field function| $F object| Toggle object| Insertion object| $continue object| Position object| Effect function| delay function| $t function| NestedField function| $ function| $$ function| Selector function| jQuery object| jQBrowser object| html5 object| Modernizr function| yepnope object| respond function| $j function| highlight_code function| storeToSessionStorage function| getFromSessionStorage function| removeFromSessionStorage object| _self object| Prism object| portal number| attachment_size function| uniqueArray function| getCookie function| deleteCookieOnApply function| getDateFormat function| Layzr function| disablePrototypeJS object| pluginsToDisable object| Browser function| measureScrollbar object| image_width function| captchaModule object| I18n object| jQuery18308991325662355771 object| Helpdesk object| Select2 function| moment function| add_csrf_token function| AvatarReader function| requestAnimFrame function| invokeRedactor object| _0xf6db object| codeEditor_lang object| RELANG string| ctrlkeyname string| shiftkeyname string| altkeyname object| RLANG object| DEFAULT_LANG string| uploaded_img_placeholder function| inlineImageUploadCallback object| InlineImagesValidator object| QLANG object| Shortcuts object| DATE_FORMATS object| lang object| portal-search-boxes object| portal-search-cache function| portal-search-render-ui object| portal-recaptcha

1 Cookies

Domain/Path Name / Value
support.helpdeskpros.com/ Name: _x_w
Value: 2

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
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Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

assets1.freshdesk.com
assets2.freshdesk.com
assets3.freshdesk.com
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assets8.freshdesk.com
assets9.freshdesk.com
fonts.googleapis.com
fonts.gstatic.com
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support.helpdeskpros.com
2a00:1450:4001:811::200a
2a00:1450:4001:828::2003
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